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Internet Limited to FB & Google on Huawei 593s-12 via Play Mobile Network: Troubleshoot & Fix

wojtas5631 7317 13
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 16630116
    wojtas5631
    Level 10  
    Hello, how about the subject of mobile internet at Play? My problem is the following 4 days I don't have internet. So I have a modem huawei 593s-12 I have LTE range and yet I can not load any website. Only fb works completely normal and google but only searching results does not go to pages anymore. The situation is on 2 computers at home, and similarly on the phone, except that the images on the snap and uploads on Instagram also work correctly, but no other pages can be loaded.

    Oddly enough, I can ping all sites and the pings pass. I tried to reset the router calling the supplier and even today I was in the Play salon and I was replaced with a sim card. The problem persists, the grandmother at Play said that if replacing the card does not help, you need to buy a new modem. However, I want to make sure I can't do anything else to fix it.

    I tried on dns addresses 8.8.8.8 and 8.8.4.4 and on automatic obtaining I attach 3 screenshots
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  • #2 16630212
    salmon
    Moderator of Networks, Internet
    And what subscription is on the card? What does the use of transfer look like in the current billing period?
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  • #3 16630749
    wojtas5631
    Level 10  
    There is no chance internet with no data transfer limit besides it is a new month and when I called to play they said that everything is fine on their part
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  • #4 16630789
    salmon
    Moderator of Networks, Internet
    An unlimited internet does not mean that there are no limits and the billing period is usually not the same as the new month. Theoretically, however, if there was a limit in the subscription and you just exceeded it, then to the Play page is all right, isn't it? By the way.
    What would I try - check the router status - if it's possible - are you sure you're catching LTE coverage. Check if you get the answer to the command "ping -f -l 1100". Transfer the card to a smartphone for a moment and see if the internet works.
  • #5 16630810
    gavron
    Level 22  
    the limit also came to my mind
  • #6 16631783
    KOCUREK1970
    Network and Internet specialist
    wojtas5631 wrote:
    There is no internet chance with no data transfer limit

    No limit, then you have internet access probably at a speed of 16 kilobits.
    And there is no limit to data transfer.

    What exactly is the offer, give me a link.
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  • #7 16631801
    matek451
    Level 43  
    And what is the problem of checking how the Play internet works on another device, e.g. a phone with this card, for this speed test, indications from Network Cell Info and check the same pages and whether they work. And as for the limit, its use and everything on this card, just check on Play24.
    Helpful post? Buy me a coffee.
  • #8 16631821
    wojtas5631
    Level 10  
    Yes, I know that even unlimited net has limits to 100GB, probably, but because after that the speed should slow down and not blow off the net completely, I rejected this one because fb was loading quickly. I did as you said, threw the card into the phone I came a little so that it caught the range of 3.3.5 and 4g along the way it happened to me that the phone several times emitted a message that no SIM card but it was fine after the restart. I thought that maybe some dust had accumulated in the router's SIM slot, I blew it, I inserted this new card several times into the SIM slot to make such small abrasions and works. I write this only so that someone in a similar situation would know what helped me. Thank you for your commitment to the subject, you can close
  • #9 16632062
    gavron
    Level 22  
    to slow down - up to 16kb !!!! :P so set qos on your router to 16k and see what will work for you :P hahaha it's called "hyt maketingowi" :P
  • #10 16632082
    matek451
    Level 43  
    In Play in the subscription offer 100GB guaranteed immediately after it a 1Mb / s funnel. In the DIL service on the RBM on the 5 card, the 100GB limit is not mandatory, followed by a 2Mb / s funnel. In practice, you can use more than 100GB with the maximum available LTE speed in Play.
    Helpful post? Buy me a coffee.
  • #11 16632123
    pawelr98
    Level 39  
    If I remember correctly, some operators gave the option of unlimited social media style. Play was probably the one who introduced it.

    Ie. Social media do not use the limit and work the same even when the data limit is completely exhausted

    A friend will try to load twitter, instagram or other popular media of this type (I do not know all).

    If they load normally, then the limit used.
  • #12 16632149
    wojtas5631
    Level 10  
    Until 18, the Internet did not work now, all sites work, I doubt there should be a limit, because why would it renew today just after 18
  • #13 16632192
    gavron
    Level 22  
    And what dnsy do you have entered? Maybe on
    Attempt to replace for example Google or other publicly available
  • #14 16632366
    wojtas5631
    Level 10  
    I did it but it did nothing but the dormitory is already working so thank you for the advice given

Topic summary

The discussion revolves around a user experiencing limited internet access on a Huawei 593s-12 modem while using the Play mobile network. The user reports that only Facebook and Google search results load, while other websites do not. Despite having LTE coverage and successfully pinging websites, the user faces persistent connectivity issues. Various suggestions are made, including checking the subscription limits, testing the SIM card in a smartphone, and verifying DNS settings. Ultimately, the user resolves the issue after cleaning the SIM slot and reinserting the new SIM card, leading to restored internet functionality.
Summary generated by the language model.
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