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No internet via cable, realtek pcie gbe family controller code 10

Ikscer 10683 18
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  • #1 16641902
    Ikscer
    Level 8  
    Hello, I have a problem getting the Internet '' by cable ''. I will quickly describe what I noticed, what I tried to fix it.

    In the device manager I have with my integrated Realtek PCIe GBE family controller (it is on the Asus p7p55M motherboard) a yellow triangle with an exclamation mark, in the device state it says '' This device cannot be started. Code 10``. I installed the drivers from the home page of ASUS, however, after installing the state of affairs looked the same. I was looking for drivers after entering the identifier of the card in Google, but as you can guess it also did not bring results. In addition, when I enter the network and sharing center -> change the network card settings, I don't see any LAN card, only the WiFi broadcom network card, thanks to which I connect via wifi. When installing the driver from an asus website, a window pops up after the installation is finished, saying 'Failed to install the device driver software'

    Here hardware identifiers if someone would be needed to solve my problem

    PCI \ VEN_10EC & DEV_8168 & REV_03 & SUBSYS_83A31043
    PCI \ VEN_10EC & DEV_8168 & SUBSYS_83A31043
    PCI \ VEN_10EC & DEV_8168 & CC_020000
    PCI \ VEN_10EC & DEV_8168 & CC_0200

    I'm counting on your help!
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  • #2 16641994
    bogiebog
    Level 43  
    Are you installing rudders for the right version of windows?

    The card may have broken. Run linux live from usb / dvd and check if the card works.
  • #3 16642337
    Ikscer
    Level 8  
    To ruin in such a short time? I have less than 4 months. As for installing other systems - dropped out, but thanks for the willingness to help
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  • #4 16642345
    jimasek
    VIP Meritorious for electroda.pl
    There was no problem with the wired card before?
  • #5 16642388
    Ikscer
    Level 8  
    Ever since I installed win 7 x64, I had win XP before, but with the system change, there was a computer change.
  • #6 16642400
    jimasek
    VIP Meritorious for electroda.pl
    So, as I understand, you haven't used a wired card from the very beginning and only now you want to use it?
  • #7 16642401
    Ikscer
    Level 8  
    I've been trying to run it for ~ 2 months
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  • #8 16642407
    jimasek
    VIP Meritorious for electroda.pl
    What exactly does the Device Manager show and what drivers are you trying to install?
  • #9 16642501
    Ikscer
    Level 8  
    As I wrote in the post, drivers from Asus, realteka and those found from the Internet do not work. As I also wrote in the post, the Realtek Pcie gbe family controller has a yellow triangle with an exclamation mark, and the device status says that this device cannot be started, code 10. When installing some drivers, a message pops up saying that windows found the drivers, but encountered an error while install it.
  • #10 16642553
    jimasek
    VIP Meritorious for electroda.pl
    jimasek wrote:
    What exactly does the Device Manager show and what drivers are you trying to install?

    If you want to cooperate, talk to us because we won't get along. I would like a print screen from the device manager and a link to the driver you are trying to install.
  • #11 16642598
    Ikscer
    Level 8  
    I understand that it is not known what's going on, so yes, below are screenshots from the task manager
    and here links to sites from which I downloaded the drivers:
    https://www.asus.com/pl/Motherboards/P7P55M/HelpDesk_Download/
    http://www.driveridentifier.com/scan/realtek-...20EF7FD3EED862/PCI%5CVEN_10EC%26DEV_816826263 download normally, now I don't know what happened)
    https://drp.su/en/hwids/PCI%5CVEN_10EC%26DEV_8168%26SUBSYS_83A31043%26REV_03?os=windows-7-x64 and most likely it is
    No internet via cable, realtek pcie gbe family controller code 10 No internet via cable, realtek pcie gbe family controller code 10
  • #12 16645037
    hermes-80
    Level 43  
    Have you tried these drivers?
    Uninstall the current one, enter safe mode with network support and install the ones I gave - manually from your finger through the device manager.
    Have you checked in the BIOS if sometimes there is something disabled?
  • #13 16645972
    Ikscer
    Level 8  
    hermes-80 wrote:
    Have you tried these drivers?
    Uninstall the current one, enter safe mode with network support and install the ones I gave - manually from your finger through the device manager.
    Have you checked in the BIOS if sometimes there is something disabled?


    You have not provided any drivers :P Yes I checked, everything turned on
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  • #16 16647512
    KOCUREK1970
    Network and Internet specialist
    https://answers.microsoft.com/en-us/windows/f...64/4b56a992-e7c2-45a8-8d02-b9e7eac2dc99?auth= 1

    Everything indicates that you have the necessary drivers here (info from the link above):
    http://www.realtek.com/downloads/downloadsVie...5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1

    If you are still having problems - then reset the BIOS.
    If it still doesn't change anything, buy a new power cord and don't bother with such an antique.
  • #17 16647607
    Ikscer
    Level 8  
    KOCUREK1970 wrote:
    https://answers.microsoft.com/en-us/windows/f...64/4b56a992-e7c2-45a8-8d02-b9e7eac2dc99?auth= 1

    Everything indicates that you have the necessary drivers here (info from the link above):
    http://www.realtek.com/downloads/downloadsVie...5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1

    If you are still having problems - then reset the BIOS.
    If it still doesn't change anything, buy a new power cord and don't bother with such an antique.


    Unfortunately, the attempt failed. I just do not know what will give me a bios reset in this situation, everything related to this matter is in place, and I will not buy a new power cord because it is an integrated power cord with the motherboard (I think it is called that), I know it because this motherboard has one Ethernet cable input that has no visible card.
  • #18 16647616
    KOCUREK1970
    Network and Internet specialist
    Ikscer wrote:
    and I will not buy a new power cable because it is an integrated power cable with the motherboard (I think it is called that), I know that because this motherboard has one Ethernet cable input with no visible card.

    Does the motherboard have any free PCI / PCI-e ports?
    Buy a card for a sufficiently free slot.
  • #19 16648085
    hermes-80
    Level 43  
    You can still try to burn some of the latest linux / ubuntu / kali / debian distributions and see if your card will fire - if not like your colleague wrote above - disable the network card in the BIOS and buy some decent PCI-E slot.

Topic summary

The discussion revolves around a user experiencing issues with their Realtek PCIe GBE family controller on an Asus P7P55M motherboard, specifically encountering a "Code 10" error indicating that the device cannot be started. The user has attempted to install drivers from the Asus website and other sources, but installation fails, and the LAN card does not appear in the network settings. Various suggestions are made, including checking driver compatibility with Windows, testing the hardware with a Linux live environment, and ensuring BIOS settings are correct. The user has confirmed that the issue has persisted since upgrading from Windows XP to Windows 7 x64 and has been trying to resolve it for approximately two months. Recommendations include uninstalling current drivers, using safe mode for installation, and considering a new PCI-E network card if the integrated one is faulty.
Summary generated by the language model.
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