Welcome! I have the above probe problem. Everything works, the problem is with stability - it disconnects and reconnects. Of course it is a clone, I have had it for several years and there were no other problems. For my basic needs - I have enough for private purposes. The same as breaking the...

And my colleague, I advise you to replace the usb cable, Often it causes such things. Give a sign if it's okay.

Exactly, USB cable. Or the USB connector itself on a laptop. Sometimes the connector is dropped from the RLT2002 head side; they must be secured against breaking out.

Apart from your suggestions regarding the cable, I also got information from VIBOR - a user of the RLKP forum. He wrote that he was helped by the exchange of quartz. As I was able to buy the resonators immediately and had to order a good cable, I replaced the first ones first. I can tell the probe is not physically disconnecting. Previously, it clicked and two lamps went out, then they turned on again. Now nothing clicks and the lights are on all the time, but sometimes you can see from the software that the signal is lost. As soon as I pick up the cable, I will start testing and write if the problem has completely disappeared after replacing the USB. Thank you very much for your interest in the subject and any answers.

You can buy the cable in any store - it is the same as for a printer. Cost about PLN 10.

That's right, but I want to eliminate the possibility of a bad cable altogether, so I ordered a double shielded one with ferrite and a copper core. I will write if the cable completely solved the problem.

You forgot that the insulation of this cable should have sapphire-ruby stripes and that the cable should be stored in a sandalwood box.

I don't understand the malice. Is it a mistake to buy a cable whose construction is described by the manufacturer? All the ones available in chain stores had only the information that they were for the printer and nothing else. If I bought one and something still does not fit, I would still be in a pinch as to the quality of the cable.

The fact that the irony was unnecessary, but you're actually exaggerating. A simple printer cable would be enough because the Clip probes attached to the clones are lousy quality.

I understand. I thought that ordinary market cables were generally not suitable, so I ordered a different one.

Every cloud has a silver lining. At least you will be 100% sure about the cable.

Can Clip - "peripheral device has been disconnected"

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#1 16649119 18 Aug 2017 16:03

zbiniu85 zbiniu85

Level 11

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Post #1
16649119 18 Aug 2017 16:03

Welcome!
I have the above probe problem. Everything works, the problem is with stability - it disconnects and reconnects. Of course it is a clone, I have had it for several years and there were no other problems. For my basic needs - I have enough for private purposes. The same as breaking the connection is clicking on the probe. I suspect it's one of the relays. Today I started the device and I am adding photos. Maybe someone has dealt with a similar problem and will suggest something? I am thinking of replacing 4.5V white signal relays but would rather consult ..

20170818_1..640.jpg (3.17 MB)You must be logged in to download this attachment.
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#2 16649886 18 Aug 2017 23:18

sadek1979 sadek1979

Cars specialist

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Post #2
16649886 18 Aug 2017 23:18

And my colleague, I advise you to replace the usb cable, Often it causes such things. Give a sign if it's okay.
#3 16649891 18 Aug 2017 23:24

Anonymous Anonymous

Level 1

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Post #3
16649891 18 Aug 2017 23:24

Exactly, USB cable. Or the USB connector itself on a laptop. Sometimes the connector is dropped from the RLT2002 head side; they must be secured against breaking out.
#4 16654337 21 Aug 2017 12:45

zbiniu85 zbiniu85

Level 11

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Post #4
16654337 21 Aug 2017 12:45

Apart from your suggestions regarding the cable, I also got information from VIBOR - a user of the RLKP forum. He wrote that he was helped by the exchange of "quartz". As I was able to buy the resonators immediately and had to order a good cable, I replaced the first ones first. I can tell the probe is not physically disconnecting. Previously, it "clicked" and two lamps went out, then they turned on again. Now nothing clicks and the lights are on all the time, but sometimes you can see from the software that the signal is lost. As soon as I pick up the cable, I will start testing and write if the problem has completely disappeared after replacing the USB.

Thank you very much for your interest in the subject and any answers.
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#5 16655743 21 Aug 2017 22:52

sadek1979 sadek1979

Cars specialist

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Post #5
16655743 21 Aug 2017 22:52

You can buy the cable in any store - it is the same as for a printer. Cost about PLN 10.
#6 16656583 22 Aug 2017 13:43

zbiniu85 zbiniu85

Level 11

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Post #6
16656583 22 Aug 2017 13:43

That's right, but I want to eliminate the possibility of a bad cable altogether, so I ordered a double shielded one with ferrite and a copper core. I will write if the cable completely solved the problem.
#7 16656704 22 Aug 2017 14:38

Anonymous Anonymous

Level 1

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Post #7
16656704 22 Aug 2017 14:38

zbiniu85 wrote:
that's why i ordered with double shielding, ferrite and copper core.

You forgot that the insulation of this cable should have sapphire-ruby stripes and that the cable should be stored in a sandalwood box.

Moderated By robokop:
I would say that unnecessary malice, but it reflects the atmosphere of the post it refers to - the USB cables attached to PRC devices are of terrible quality, to put it mildly - any cable purchased in an accessories store will be sufficient - without the attributes of "wired voodoo".
#8 16656737 22 Aug 2017 14:53

zbiniu85 zbiniu85

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Post #8
16656737 22 Aug 2017 14:53

I don't understand the malice. Is it a mistake to buy a cable whose construction is described by the manufacturer? All the ones available in chain stores had only the information that they were "for the printer" and nothing else. If I bought one and something still does not fit, I would still be in a pinch as to the quality of the cable.
#9 16656747 22 Aug 2017 14:59

sebap sebap

Level 41

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Post #9
16656747 22 Aug 2017 14:59

The fact that the irony was unnecessary, but you're actually exaggerating. A simple printer cable would be enough because the Clip probes attached to the clones are lousy quality.
#10 16656755 22 Aug 2017 15:04

zbiniu85 zbiniu85

Level 11

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Post #10
16656755 22 Aug 2017 15:04

I understand. I thought that ordinary market cables were generally not suitable, so I ordered a different one.
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#11 16656759 22 Aug 2017 15:06

sebap sebap

Level 41

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Post #11
16656759 22 Aug 2017 15:06

Every cloud has a silver lining. At least you will be 100% sure about the cable.
#12 16657761 22 Aug 2017 22:03

Anonymous Anonymous

Level 1

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Post #12
16657761 22 Aug 2017 22:03

It goes on every cable. But almost 90% of the fault is a broken connector on the probe side, I have repaired these probes and there has always been a problem. When I have time, I will show you how to secure it.
On the other hand, old Dells and old IBMs work best with the probe. For me, the R40e is my best.
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#13 16702356 16 Sep 2017 13:31

zbiniu85 zbiniu85

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Post #13
16702356 16 Sep 2017 13:31

I did not speak for a long time, because I wanted to test the probe on several cars and be sure of what I write. Well, after replacing the quartz and cable, the probe actually works longer without losing the connection, but unfortunately it breaks anyway. Recently, it has basically been completely gone - the CAN LEDs have gone out. After undressing and folding it came back to life. Here's a question for you, can this be a symptom of a damaged USB port?
#14 17040255 15 Feb 2018 21:06

tomrom1985 tomrom1985

Level 30

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Post #14
17040255 15 Feb 2018 21:06

Can you write or show in the picture what quartz you exchanged? Some symbol? I have a similar problem.
#15 19063980 23 Nov 2020 19:18

darry dooman darry dooman

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Post #15
19063980 23 Nov 2020 19:18

I dig the topic, I have the same problem, it hangs up every now and then ... do you know what is the reason?
#16 19064655 23 Nov 2020 23:19

tomrom1985 tomrom1985

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Post #16
19064655 23 Nov 2020 23:19

If you have the cheapest clip, it will be like that. Take a picture of the clip board. In order for there to be no problems, it must be the gold version.
#17 19102019 09 Dec 2020 18:55

RADOSŁAW RADOSŁAW

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Post #17
19102019 09 Dec 2020 18:55

I found the reason for this behavior because I have the same problem.
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Topic summary

✨ The discussion revolves around a recurring issue with a "Can Clip" probe, specifically the problem of intermittent disconnection and reconnection. Users suggest potential causes, primarily focusing on the USB cable and connector quality, with recommendations to replace the cable, particularly with a double shielded variant. One user mentions that replacing the quartz resonators improved stability, although the problem persists. There are also discussions about the quality of clone devices and the importance of securing connectors to prevent damage. The conversation highlights troubleshooting steps and the need for quality components to ensure reliable operation.

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Can Clip - "peripheral device has been disconnected"

FAQ

TL;DR: Forum fixes show “almost 90%” of CAN Clip disconnects trace to a broken probe‑side USB connector; “secure the connector” and try a new USB A–B cable before deeper repairs. Replace crystals only after connector checks. [Elektroda, Anonymous, post #16657761]

Why it matters: This FAQ helps Renault CAN Clip users stop random USB dropouts quickly, cheaply, and safely for DIY and shop use.

Quick Facts

Typical first fix: swap the bundled USB A–B cable with a standard printer cable. [Elektroda, sadek1979, post #16649886]
Approx. cost for a basic printer cable: PLN 10. [Elektroda, sadek1979, post #16655743]
Probe-side connector can loosen at the head; secure it against breakout. [Elektroda, Anonymous, post #16649891]
Replacing the “quartz” (crystal resonators) improved stability for one user. [Elektroda, zbiniu85, post #16654337]
Higher‑quality “gold version” Clip boards show fewer problems than the cheapest clones. [Elektroda, tomrom1985, post #19064655]

Why does my Renault CAN Clip keep disconnecting?

The most common cause reported is a cracked or loose probe‑side USB connector. One repairer noted “almost 90%” of faults are that connector. Cable swaps can help, but prioritize reinforcing or re‑soldering the probe USB jack first to restore stability. [Elektroda, Anonymous, post #16657761]

Will changing the USB cable fix the “peripheral device disconnected” error?

Often, yes. Replace the bundled lead with a known‑good USB A–B printer cable. Poor cables cause intermittent power or data loss, which Windows then reports as a disconnection. Test with a short, quality cable before opening the probe. [Elektroda, sadek1979, post #16649886]

What cable should I buy for Renault CAN Clip?

Use a standard USB A–B printer cable. Keep it short and undamaged. A basic replacement is inexpensive, around PLN 10 in local shops. You do not need exotic materials or audiophile features. [Elektroda, sadek1979, post #16655743]

Do I need double shielding and ferrite chokes on the cable?

No. A normal accessories‑store cable is sufficient for stable operation. As one moderator summarized, skip the “wired voodoo” and focus on a decent, ordinary cable and a sound connector. [Elektroda, Anonymous/mod robokop, post #16656704]

How do I secure the probe-side USB connector to stop dropouts?

Inspect the probe head for a loosened USB jack. Reinforce the jack mechanically and protect it against breakout with strain relief or epoxy, then re‑seat the plug firmly. “They must be secured against breaking out.” [Elektroda, Anonymous, post #16649891]

What do the CAN LEDs mean when the tool disconnects?

If CAN LEDs go dark during a dropout and later return, the probe lost power or logic sync. After changing crystals, one user saw LEDs stay on while software still lost signal, pointing to data‑path issues instead of power. [Elektroda, zbiniu85, post #16654337]

Should I replace the “quartz” crystals to fix instability?

Consider it only after cable and connector fixes. One user reported better stability after swapping the crystal resonators, but residual dropouts remained until other issues were addressed. Replace crystals if timing looks suspect. [Elektroda, zbiniu85, post #16654337]

Could my PCs USB port be the culprit?

Yes. The OP observed the tool went dead until reassembled, then revived, and asked about a damaged USB port. Test on another USB port and a different PC to confirm port integrity. [Elektroda, zbiniu85, post #16702356]

Which laptops pair best with Clip clones?

Some users report better stability with older Dell and IBM laptops; one cited an IBM R40e as most reliable. Testing on legacy hardware can isolate host‑side compatibility issues. [Elektroda, Anonymous, post #16657761]

How can I diagnose Clip disconnects in 3 quick steps?

Replace the USB A–B cable with a short, good printer cable.
Inspect and secure the probe‑side USB jack for cracks or movement.
Test on a second laptop/port to rule out the host. “90%” point to the connector. [Elektroda, Anonymous, post #16657761]

Is the gold version Clip more reliable than the cheapest clone?

Yes. Community feedback notes that the lowest‑cost clones are prone to hangs, while the “gold version” boards reduce such problems. If buying, favor the better‑built variant. [Elektroda, tomrom1985, post #19064655]

What is CAN bus in this context?

CAN bus is the vehicle network the Clip monitors. When the tool loses USB stability, the software may show CAN signal loss and CAN LEDs may extinguish, even if the car network is fine. [Elektroda, zbiniu85, post #16654337]

What is the “RLT2002 head” reference about?

A user warned the connector can drop at the head side and must be secured against breaking out. If your head assembly uses that style, reinforce it to prevent intermittent contact. [Elektroda, Anonymous, post #16649891]

Which crystals did you replace? Any part numbers?

The thread mentions replacing the “quartz” resonators but does not list part numbers. Inspect your board to read frequency markings, then match replacements accordingly. [Elektroda, tomrom1985, post #17040255]

Edge case: Why do disconnects persist after new cable and crystals?

One user still saw dropouts until reassembling the probe, after which it revived. That points to intermittent internal connections or mechanical stress. Reflow suspect joints and add strain relief. [Elektroda, zbiniu85, post #16702356]