Hello., I have browsed posts about GSM repeaters and I know what I should buy. But UKE claims that the installation is punishable from 1k PLN to 2years. PLAY (conversation today at 22:07) says: that I would buy a repeater myself and mount it. What is your opinion on this subject? Since I am not...

I had a similar problem with one operator in the previous place of residence. I canceled the contract due to the operator's fault. Of course, I had to argue, etc. In your case, the operator wants you to pay extra for their infrastructure

Probably I will only lose time but I will ask, what point, the contract points do you want to invoke?

You can buy yourself and not use it anymore. This PLAY should mount such a device, but it is known that it will not bother that for one client.

Department of Telecommunications Retail Market Office of Electronic Communications (UKE) We can file a complaint in the following cases: c) failure to perform or improper performance of the telecommunications service, Act of 23 April 1964. Civil Code (Journal of Laws of 2014, item 121) hereinafter referred to as KC). According to art. 111 § 2 of the Civil Code in relation to art. 110 KC, Liability of the telecommunications undertaking for non-performance or improper performance of services, they define in relation to the entrepreneur designated provisions of the Pt Act and the provisions of the Regulations provision of telecommunications services. If the operator considers it appropriate (reasonable) may, but is not obliged to, under Complaint admit additional compensation for which it applies subscriber, rather than compensation determined by the provisions of the Act on or provisions of the Regulations. According to art. 104 of the Act on Responsibility of entrepreneurs telecommunications for non-performance or improper performance telecommunications services shall be governed by the provisions of the Civil Code, subject to paragraph 2 and art. 107 para. 1 of the Act on ' Added after 4 [minutes]: So UKE remains ?!

File a complaint to the operator in writing. This is the basis, even in case of referral to UKE, etc. By. Regulation of the Minister of Administration and Digitization of December 12, 2014 (consolidated text Dz.U.2017 item 96) on radio transmitting or transmitting and receiving equipment that can be used without radio license - it appears that you can not install a repeater. Play can and there are places where operators install such things. E.g. Morskie Oko Hostel I know a company where such an amplifier was installed by another company, without permission, operator's knowledge, etc.

You refer to the regulation, the act is not contracted with the operator. Look first at the contract.

On what legal basis? For example, this device:

You have given the above mentioned twice. Here an interpretation made by one of the law offices:

So mount, use and do not praise anyone and you will not have any problems. Regardless of any laws and paragraphs, such an amplifier is not legal and no operator will do it strictly for you because it will not pay off.

Following the above mentioned legal attitudes, it can be concluded that no GSM gateway can be installed without being a telecommunications operator.

A GSM gateway is, after all, a normal cell as a transceiver with a SIM card and approval. It differs from the cell in that there is no display and keyboard. Following your lead, you would have to say that the modem can not be used. Repeaters are used without permits, etc. But if such a repeater would disturb your neighbor and he would report and the matter would come out, it would be your problem with your amplifier. The problem is that you can sell officially, but do not use it. The interpretation of law is also not precise and unambiguous in many cases and so it is that everyone knows theirs. The author should look at the provisions of the contract, file a complaint and possibly break the contract due to the fault of the operator, look for another one that provides coverage. Or install yourself on your own risk this repeater and so much, if it pays him very much on this operator. I will think of nothing else.

GSM Repeater Legality: UKE Penalties, PLAY's Stance & BTS Play (26006) ID: KIE3314 Signal

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#1 16657845 22 Aug 2017 22:41

msobczykck msobczykck

Level 2

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Post #1
16657845 22 Aug 2017 22:41

Hello.,
I have browsed posts about GSM repeaters and I know what I should buy. But UKE claims that the installation is punishable from 1k PLN to 2years.
PLAY (conversation today at 22:07) says: "that I would buy a repeater myself and mount it".
What is your opinion on this subject? Since I am not a telecommunications entrepreneur, is it not allowed to set up a GSM repeater ?! PLAY is required to provide a professional level of service, because it is bound by the contract. What to do? Go to court for compensation? You have experience how to get the operator to fulfill the contract in a different way? Can UKE help?
Greetings,
PS Nearest to BTS Play (26006) ID: KIE3314 signal 110-115dBm

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#2 16657865 22 Aug 2017 22:53

dedito dedito

Level 39

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Post #2
16657865 22 Aug 2017 22:53

Probably I will only lose time but I will ask, what point, the contract points do you want to invoke?
#3 16657873 22 Aug 2017 22:55

nutergsm nutergsm

VIP Meritorious for electroda.pl

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Post #3
16657873 22 Aug 2017 22:55

msobczykck wrote:
PLAY is required to provide a professional level of service, because it is bound by the contract.

You can buy yourself and not use it anymore.

msobczykck wrote:
PLAY (conversation today at 22:07) says: "that I would buy a repeater myself and mount it".

This PLAY should mount such a device, but it is known that it will not bother that for one client.
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Helpful post

#4 16657889 22 Aug 2017 23:02

Jawi_P Jawi_P

Level 36

» | Helpful post? (+1)

Helpful post
Post #4
16657889 22 Aug 2017 23:02

msobczykck wrote:
What is your opinion on this subject?

I had a similar problem with one operator in the previous place of residence. I canceled the contract due to the operator's fault. Of course, I had to argue, etc.
In your case, the operator wants you to pay extra for their infrastructure
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#5 16657892 22 Aug 2017 23:11

msobczykck msobczykck

Level 2

» | Topic author Helpful post? (0)

Post #5
16657892 22 Aug 2017 23:11

dedito wrote:
Probably I will only lose time but I will ask, what point, the contract points do you want to invoke?

"Department of Telecommunications Retail Market
Office of Electronic Communications (UKE)
We can file a complaint in the following cases:
c) failure to perform or improper performance of the telecommunications service,

Act of 23 April
1964. Civil Code (Journal of Laws of 2014, item 121) hereinafter referred to as
"KC"). According to art. 111 § 2 of the Civil Code in relation to art. 110 KC,

Liability of the telecommunications undertaking for non-performance
or improper performance of services, they define in relation to the entrepreneur
designated provisions of the Pt Act and the provisions of the Regulations
provision of telecommunications services. If the operator considers it appropriate
(reasonable) may, but is not obliged to, under
Complaint admit additional compensation for which it applies
subscriber, rather than compensation determined by the provisions of the Act on
or provisions of the Regulations.

According to art. 104 of the Act on Responsibility of entrepreneurs
telecommunications for non-performance or improper performance
telecommunications services shall be governed by the provisions of the Civil Code,
subject to paragraph 2 and art. 107 para. 1 of the Act on '

Added after 4 [minutes]:

nutergsm wrote:

msobczykck wrote:
PLAY is required to provide a professional level of service, because it is bound by the contract.

You can buy yourself and not use it anymore.

msobczykck wrote:
PLAY (conversation today at 22:07) says: "that I would buy a repeater myself and mount it".

This PLAY should mount such a device, but it is known that it will not bother that for one client.

So UKE remains ?!
#6 16657926 22 Aug 2017 23:27

Jawi_P Jawi_P

Level 36

» | Helpful post? (0)

Post #6
16657926 22 Aug 2017 23:27

File a complaint to the operator in writing. This is the basis, even in case of referral to UKE, etc.
By. "Regulation of the Minister of Administration and Digitization of December 12, 2014 (consolidated text Dz.U.2017 item 96) on radio transmitting or transmitting and receiving equipment that can be used without radio license" - it appears that you can not install a repeater. Play can and there are places where operators install such things.
E.g. "Morskie Oko" Hostel
I know a company where such an amplifier was installed by another company, without permission, operator's knowledge, etc.
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#7 16657971 23 Aug 2017 00:07

dedito dedito

Level 39

» | Helpful post? (+1)

Post #7
16657971 23 Aug 2017 00:07

You refer to the regulation, the act is not contracted with the operator.
Look first at the contract.
#8 16659481 23 Aug 2017 20:37

Anonymous Anonymous

Level 1

» |

Post #8
16659481 23 Aug 2017 20:37

msobczykck wrote:
............. But UKE claims that the installation is punishable from 1k PLN to 2years ........... (

On what legal basis?
For example, this device:
http://www.dipol.com.pl/wzmacniacz_repeater_signal_gsm-305_A6765.htm
#9 16659532 23 Aug 2017 20:50

Jawi_P Jawi_P

Level 36

» | Helpful post? (0)

Post #9
16659532 23 Aug 2017 20:50

irkor wrote:
On what legal basis?

You have given the above mentioned twice.
Here an interpretation made by one of the law offices:
http://www.skarbiec.biz/prawo/prawnik-radzi/wzmacniacze-sygnalu-gsm.htm
#10 16659557 23 Aug 2017 20:58

tino2003 tino2003

Admin of GSM Group

» | Helpful post? (0)

Post #10
16659557 23 Aug 2017 20:58

msobczykck wrote:
But UKE claims that the installation is punishable

So mount, use and do not praise anyone and you will not have any problems.

Regardless of any laws and paragraphs, such an amplifier is not legal and no operator will do it strictly for you because it will not pay off.
#11 16660301 24 Aug 2017 09:08

Anonymous Anonymous

Level 1

» |

Post #11
16660301 24 Aug 2017 09:08

Following the above mentioned legal attitudes, it can be concluded that no GSM gateway can be installed without being a telecommunications operator.
#12 16660333 24 Aug 2017 09:28

Jawi_P Jawi_P

Level 36

» | Helpful post? (0)

Post #12
16660333 24 Aug 2017 09:28

A GSM gateway is, after all, a normal cell as a transceiver with a SIM card and approval. It differs from the cell in that there is no display and keyboard.
Following your lead, you would have to say that the modem can not be used.
Repeaters are used without permits, etc.
But if such a repeater would disturb your neighbor and he would report and the matter would come out, it would be your problem with your amplifier.
The problem is that you can sell officially, but do not use it. The interpretation of law is also not precise and unambiguous in many cases and so it is that everyone knows theirs.
The author should look at the provisions of the contract, file a complaint and possibly break the contract due to the fault of the operator, look for another one that provides coverage.
Or install yourself on your own "risk" this repeater and so much, if it pays him very much on this operator. I will think of nothing else.
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Topic summary

✨ The discussion revolves around the legality of installing GSM repeaters in Poland, particularly in relation to UKE regulations and the stance of the mobile operator PLAY. The user expresses concern about potential penalties from UKE for unauthorized installation, which could range from 1,000 PLN to two years of imprisonment. Responses indicate that while users can purchase repeaters, their installation without proper authorization is generally illegal. Some participants suggest that PLAY should provide adequate service, and if not, the user could file a complaint or seek compensation. There are references to legal provisions regarding telecommunications services and the necessity for operators to ensure proper coverage. The conversation highlights the ambiguity in regulations and the risks associated with unauthorized installations, including potential complaints from neighbors.

FAQ

TL;DR: User‑installed GSM repeaters drew warnings of “1k PLN to 2 years,” and PLAY told one customer to “buy a repeater myself and mount it.” Signal near BTS Play KIE3314 measured −110 to −115 dBm. [Elektroda, msobczykck, post #16657845]

Why it matters: This FAQ helps Polish mobile users decide safe, legal ways to fix weak indoor coverage without risking fines.

Quick Facts

Reported penalty risk for private repeater installs: “from 1k PLN to 2 years.” [Elektroda, msobczykck, post #16657845]
Measured signal at the site: approx. −110 to −115 dBm from BTS Play (26006) ID: KIE3314. [Elektroda, msobczykck, post #16657845]
Start with a written complaint to your operator; it’s the basis before any UKE referral. [Elektroda, Jawi_P, post #16657926]
Operators sometimes install coverage equipment themselves (example cited: a hostel). [Elektroda, Jawi_P, post #16657926]
“You can sell officially, but do not use it” summarizes risk of private repeaters without permits. [Elektroda, Jawi_P, post #16660333]

Is it legal for me to install a GSM repeater at home in Poland?

Forum contributors state such an amplifier is not legal for private users. One expert put it bluntly: “such an amplifier is not legal.” Even if devices are sold, unauthorized use can breach regulations. Consider operator solutions instead of self‑installing. [Elektroda, tino2003, post #16659557]

What penalties did UKE warn about for unauthorized repeaters?

The thread cites UKE’s warning that installing a repeater can be “punishable from 1k PLN to 2 years.” Users should avoid actions that could trigger administrative or legal consequences. Engage your operator first and document all contact. [Elektroda, msobczykck, post #16657845]

PLAY told me to buy and mount a repeater—should I do it?

A specialist replied that PLAY should install such gear, yet “it will not bother… for one client.” Buying your own kit risks illegality and interference. Push for an operator‑managed solution or pursue formal complaint routes. [Elektroda, nutergsm, post #16657873]

How do I formally start a coverage complaint in Poland?

“File a complaint to the operator in writing. This is the basis,” noted one pro. Keep dates, locations, and screenshots of failed calls or data. Written complaints create the record needed for any later escalation. [Elektroda, Jawi_P, post #16657926]

Can I cancel my contract for poor coverage?

Yes, one user canceled “due to the operator’s fault,” after dispute. Outcomes vary by contract and evidence, so document service issues thoroughly and follow the provider’s complaint path before termination. [Elektroda, Jawi_P, post #16657889]

Should I go to UKE first or only after dealing with my operator?

Start with a written complaint to the operator. If the issue persists, you can refer the case to UKE with your documentation. This sequence strengthens your position. [Elektroda, Jawi_P, post #16657926]

What is a “GSM repeater” in this thread’s context?

It refers to a user‑installed cellular signal amplifier intended to raise indoor coverage. Participants stress that private use is not legal and carries risk of penalties or interference. [Elektroda, tino2003, post #16659557]

What is a “GSM gateway,” and is it different from a repeater?

A contributor explains a GSM gateway is like a normal phone radio with a SIM, just without display and keyboard. It differs functionally from a repeater, which amplifies existing signals. [Elektroda, Jawi_P, post #16660333]

Could a home repeater interfere with neighbors and backfire?

Yes. If your repeater disturbs a neighbor’s service and they report it, you could face trouble. Unauthorized amplification increases interference risks and potential penalties. [Elektroda, Jawi_P, post #16660333]

Do operators ever install repeaters or coverage equipment?

Yes, contributors mention places where operators installed such solutions, citing a hostel as an example. Ask your operator about managed coverage options for buildings. [Elektroda, Jawi_P, post #16657926]

How‑To: escalate a weak‑signal issue quickly

File a written complaint to your operator with evidence.
Wait for their resolution or timeline in writing.
If unresolved, refer the documented case to UKE. [Elektroda, Jawi_P, post #16657926]

My signal is around −110 to −115 dBm from BTS Play KIE3314—what does that imply?

The thread author reported similar levels and coverage problems. At such readings, indoor reliability often degrades. Use the complaint path and request operator‑installed solutions rather than self‑amplifying. [Elektroda, msobczykck, post #16657845]