Hello. Once I called the helpline to block the so-called SMS PREMIUM. Now I need to unlock it, but the hotline say they've unlocked and that the problem is on my phone. Please help.

Log in to the operator's website and check whether the service is active at the beginning, or transfer the card to another phone and check if it is possible to send a premium sms.

I have not encountered that premium text messages were blocked from the phone level by themselves. The fault lies with the operator. What network is this about?

So restore factory settings or search under sms settings.

Thank you all. Heavy topic, I will combine something. Greetings.

Huawei P9 Lite - How to Enable Premium SMS after Helpline Unblocking

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#1 16699208 14 Sep 2017 17:03

Justyniunia Justyniunia

Level 36

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Post #1
16699208 14 Sep 2017 17:03

Hello.

Once I called the helpline to block the so-called SMS PREMIUM.
Now I need to unlock it, but the hotline say they've unlocked and that the problem is on my phone.

Please help.
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#2 16699321 14 Sep 2017 18:02

sosarek sosarek

Company Account
Level 43

» | Helpful post? (+2)

Helpful post
Post #2
16699321 14 Sep 2017 18:02

Log in to the operator's website and check whether the service is active at the beginning, or transfer the card to another phone and check if it is possible to send a premium sms.

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#3 16699473 14 Sep 2017 19:19

tino2003 tino2003

Admin of GSM Group

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Helpful post
Post #3
16699473 14 Sep 2017 19:19

I have not encountered that premium text messages were blocked from the phone level by themselves. The fault lies with the operator. What network is this about?
#4 16699550 14 Sep 2017 19:48

Justyniunia Justyniunia

Level 36

» | Topic author Helpful post? (+2)

Post #4
16699550 14 Sep 2017 19:48

Plus network
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#5 16699780 14 Sep 2017 21:14

sosarek sosarek

Company Account
Level 43

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Post #5
16699780 14 Sep 2017 21:14

sosarek wrote:
Log in to the operator's website and check if the service is active

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#6 16700348 15 Sep 2017 08:47

Justyniunia Justyniunia

Level 36

» | Topic author Helpful post? (0)

Post #6
16700348 15 Sep 2017 08:47

tino2003 wrote:
The fault lies with the operator

It works on another phone.
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#7 16700354 15 Sep 2017 08:54

tino2003 tino2003

Admin of GSM Group

» | Helpful post? (+2)

Helpful post
Post #7
16700354 15 Sep 2017 08:54

So restore factory settings or search under sms settings.
#8 16711568 21 Sep 2017 09:40

Justyniunia Justyniunia

Level 36

» | Topic author Helpful post? (+2)

Post #8
16711568 21 Sep 2017 09:40

Thank you all.

Heavy topic, I will combine something.

Greetings.
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Topic summary

The discussion revolves around a user who has blocked premium SMS services via their mobile operator's helpline and is now facing issues with re-enabling them on their Huawei P9 Lite. Responses suggest checking the operator's website to confirm service activation and testing the SIM card in another device. It is noted that the issue may not originate from the phone itself, as premium SMS works on another device. Recommendations include restoring factory settings or adjusting SMS settings on the Huawei P9 Lite.
Summary generated by the language model.

Huawei P9 Lite - How to Enable Premium SMS after Helpline Unblocking

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Topic summary