Hello. I have had a problem with Thunderbird for a week. He doesn't send me mail from Virtual Poland. I have a message: The sending of the message failed because the connection to the outgoing mail (SMTP) smtp.wp.pl server has timed out. Please try again or contact your network administrator...

Check if it will be the same as when you set up another account for a while.

I can't create an account. They had on the window checking the availability of the login already from 30 minutes. I tried to do it on Google Chrome and Mozilla.

Include in the attachment the logs from FRST (Frst.txt and Addition.txt):

Uninstall ESET Smart Security on the probe and check if it starts working.

After uninstalling Eset, the problem persists. I don't send emails and I can't create an account.

Is it working or not on other devices connected to the same link? It is possible that the provider has blocked something or just the wp.

In fact, I have now realized that for a week I have a new Internet provider (Telekom) and this may be related to the whole embarrassment ... But what to do next with it?

Like what Contact your internet provider!

Is there any possibility of settings in the router? Let me do it myself?

Thunderbird Fails to Send WP Mail: SMTP Timeout, Connection Issues, WP Port 465 SSL/TLS Settings

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#1 16706319 18 Sep 2017 17:15

lufa9999 lufa9999

Level 17

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Post #1
16706319 18 Sep 2017 17:15

Hello.
I have had a problem with Thunderbird for a week. He doesn't send me mail from Virtual Poland. I have a message:
"The sending of the message failed because the connection to the outgoing mail (SMTP) smtp.wp.pl server has timed out. Please try again or contact your network administrator."
I have all SMTP settings as WP, port 465, SSL, TSL, authentication method - normal password.
Incoming mail is received correctly. I tried to reinstall Thunderbird but the problem is still ...
Thanks in advance for any help!
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#2 16706377 18 Sep 2017 17:48

Kasek21 Kasek21

Level 43

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Post #2
16706377 18 Sep 2017 17:48

Check if it will be the same as when you set up another account for a while.

http://pomoc.wp.pl/id,14530467,pytanie.html
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#3 16706668 18 Sep 2017 20:18

lufa9999 lufa9999

Level 17

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Post #3
16706668 18 Sep 2017 20:18

I can't create an account. "They had" on the window checking the availability of the login already from 30 minutes. I tried to do it on Google Chrome and Mozilla.
#4 16706670 18 Sep 2017 20:20

Kolobos Kolobos

IT specialist

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Post #4
16706670 18 Sep 2017 20:20

Include in the attachment the logs from FRST (Frst.txt and Addition.txt):
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
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#5 16706683 18 Sep 2017 20:26

lufa9999 lufa9999

Level 17
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Post #5
16706683 18 Sep 2017 20:26

I attach files.

Attachments:

Addition.txt Download (68.08 KB)

FRST.txt Download (80.53 KB)
#6 16706710 18 Sep 2017 20:38

Kolobos Kolobos

IT specialist

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Post #6
16706710 18 Sep 2017 20:38

Uninstall ESET Smart Security on the probe and check if it starts working.
#7 16707180 18 Sep 2017 23:51

lufa9999 lufa9999

Level 17

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Post #7
16707180 18 Sep 2017 23:51

After uninstalling Eset, the problem persists. I don't send emails and I can't create an account.
#8 16707184 18 Sep 2017 23:54

Kolobos Kolobos

IT specialist

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Post #8
16707184 18 Sep 2017 23:54

Is it working or not on other devices connected to the same link?

It is possible that the provider has blocked something or just the wp.
#9 16707189 18 Sep 2017 23:57

lufa9999 lufa9999

Level 17

» | Topic author Helpful post? (0)

Post #9
16707189 18 Sep 2017 23:57

In fact, I have now realized that for a week I have a new Internet provider (Telekom) and this may be related to the whole embarrassment ... But what to do next with it?
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#10 16707191 18 Sep 2017 23:58

Kasek21 Kasek21

Level 43

» | Helpful post? (+1)

Post #10
16707191 18 Sep 2017 23:58

lufa9999 wrote:
Just what to do next with this?

Like what Contact your internet provider!
#11 16707195 19 Sep 2017 00:02

lufa9999 lufa9999

Level 17

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Post #11
16707195 19 Sep 2017 00:02

Is there any possibility of settings in the router? Let me do it myself?
#12 16707208 19 Sep 2017 00:16

badboy84 badboy84

Level 43

» | Helpful post? (+2)

Post #12
16707208 19 Sep 2017 00:16

If you have access to the router then check if the ports are blocked.
#13 16707230 19 Sep 2017 00:40

lufa9999 lufa9999

Level 17

» | Topic author Helpful post? (+2)

Post #13
16707230 19 Sep 2017 00:40

That's exactly how it was! Thanks beautiful for your help, everything is going on!
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Topic summary

The discussion revolves around a user experiencing SMTP timeout issues with Thunderbird while trying to send emails from Virtual Poland (WP). The user has configured the SMTP settings correctly, using port 465 with SSL/TLS, but encounters a timeout error. After troubleshooting steps, including reinstalling Thunderbird and uninstalling ESET Smart Security, the user discovers that the problem may be linked to a recent change in their internet provider to Telekom. Suggestions include checking for blocked ports on the router and contacting the internet provider for assistance. Ultimately, the user resolves the issue by identifying and unblocking the necessary ports.
Summary generated by the language model.