The CD is under warranty, but the Elektrolux service claims that this is normal operation, I don't know, I wrote it wrong. Below, exchange of emails with them, I will add that contact by phone also gave nothing further insist on their ...
"Our specialist consulted what you described is correct operation, regardless of whether you enable one, two or three fields. The board works impulsively.
best regards
Ewa Królak
Specialist. Customer Service
customer service office
Electrolux Poland Sp. z o. o
ul. Karolkowa 30, 01-207 Warsaw
NIP 521-008-43-88
XII Commercial Department of the National Court Register in Warsaw
KRS number: 0000029692
the amount of share capital: PLN 272 731 500.00
www.electrolux.pl www.aeg.pl www.czescizamienne.electrolux.pl
From: krzysieq24(_at_)wp.pl
Posted: October 07 2017 12:02:45
To: infolinia(_at_)electrolux.com
Subject: Re: Re: [Report: 150644] problem with ehh6240isk disc
Hello again, I do not mean that the board lowers the level of maximum heating in individual fields because I understand it and do not mind. The problem is that after placing a third pot on it, even with a lower heating power (approx. 5-6) in 2 fields, the third and fourth field heats up evenly (resembles a direction indicator in the car) and looking for example at the water in the pot, it can be seen that it heats with breaks the sound is the same as it turns on and after a while turns off the relay.
On Friday, October 6 2017 2017 16:44 wrote
[Http://services.electrolux-medialibrary.com/s57bunwrk70lr0n2cke44c7tvmignz3t918km7r2cwfr5/view/JPEG/PSGBAP160G345003.jpg]
Good morning,
you have to understand how the power management in the board works.
The EHH6240ISK board model has 6600W of power, which is divided into two phases, and each phase supports two fields.
The fields have their maximum power, i.e. on setting 9 and in the EHH6240ISK model two fields have the ability to set the Power function.
Field power
right front 1200 W, power 1800 W
right rear 1800 W
left front 2300 W, power 2800 W
rear left 1200 W
It looks like this: we divide the power of the device 6600 W into two phases - we have 3300 W on each phase, so if I turn on the power on the right side, i.e. I draw 1800 W, then when I want to run the second field on the right, I have a maximum of 1500 W, so I can't use the maximum setting and the numbers on the control panel are flashing. This power management protects the disc from overheating.
General information on energy management is also included in the operating instructions in section 4.8.
The cooking zones are grouped
according to location and number
phases connected to the hob.
o Maximum load per phase
is 3700 W.
o The function distributes power between fields
heating connected to the same phase.
o The function activates when the total power
cooking zones connected to one
phase exceeds 3700 W.
o The function reduces the power of others
cooking zones connected to this
same phase.
o Display for reduced fields
heating power varies in range
two levels
The sound of shooting is also a normal phenomenon at high power settings - the vessel that was used is made of various materials (made in layers), also such a sound appears when we put a cold vessel.
best regards
Ewa Królak
Specialist. Customer Service
customer service office
Electrolux Poland Sp. z o. o
ul. Karolkowa 30, 01-207 Warsaw
NIP 521-008-43-88
XII Commercial Department of the National Court Register in Warsaw
KRS number: 0000029692
the amount of share capital: PLN 272 731 500.00
www.electrolux.pl www.aeg.pl www.czescizamienne.electrolux.pl
[Http://services.electrolux-medialibrary.com/s57bunwrk70lr0n2cke44c7tvmignz3t918km7r2cwfr5/view/JPEG/PSGBAP170GE00001.jpg]
From: krzysieq24(_at_)wp.pl
Posted: October 05 2017 22:46:08
To: infolinia(_at_)electrolux.com
Subject: problem with the ehh6240isk disc
Hello, I have a problem with the plate namely when using more than 2 heating zones, the plate starts to behave strangely, i.e. subsequent fields start to work as if they were on some interrupter, it resembles the operation of the indicator in the car heats up / does not heat and loudly "shoots". I will add that the board is connected to 2 phases / 400v and checked by an electrician for correct connection and voltage. I reported the problem to the service in Przemyśl where the service technician initially stated that the whole was replaced
disc, but after a few days he rang with information that the manufacturer does not agree to replace the whole device and exchanged only some electronics stating that this model is what I disagree with because the disc has 4 fields that I would like to use fully, otherwise it comes out that the product is not as described. After getting interested in the problem on internet forums and asking questions about the above problems to other users, it turned out that there were such cases and they were
sent to the website. Please let me know what to do next if the website has not managed the problem and the disc is not fully functional. "
I will first start with professionals to check the phases. After excluding problems with them, I will proceed to the "complaint" action. I have a question, did you have this problem from the beginning?
