logo elektroda
logo elektroda
X
logo elektroda

Problem with the HP laptop battery - Connected, not charging in the HP ENVY 2in1

j182 7515 3
ADVERTISEMENT
Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 16757364
    j182
    Level 8  
    Welcome,

    I have the following problem: in my HP ENVY 2in1 laptop for a few days, the message that appears when you move the cursor over the battery icon says: "0% remaining (connected, not charging)". The computer only works when it is connected to electricity.
    I do not quite understand this state of affairs, because earlier I did not have problems with the battery (on the contrary, after 2 years I still kept about 4 hours).
    I made a BatteryMon test, I attach the results below:
    Problem with the HP laptop battery - Connected, not charging in the HP ENVY 2in1

    Could someone guide me further? Do you think it's a driver problem, did the battery overnight actually fall completely? How can I verify it?

    Thanks in advance for help and best regards!
  • ADVERTISEMENT
  • #2 16757824
    cezaro2
    Level 13  
    j182 wrote:
    Do you think it's a driver problem, did the battery overnight actually fall completely?
    Of course, that the battery could have been damaged "overnight" - it happens.

    j182 wrote:
    How can I verify it?
    The easiest way to substitute is a good battery.

    My guess is that my advice will not be much useful, but from experience:
    - 90% -improved battery
    - 10% - motherboard repaired
  • ADVERTISEMENT
  • #3 16758282
    niemawolnychnickow
    Level 9  
    j182 wrote:
    (on the contrary, after 2 years it still held about 4 hours).

    You answered a question yourself a little. Download the battery diagnostic program and check the percentage of its consumption.
  • #4 16760910
    Stani12
    Level 28  
    You have already diagnosed the fault.
    At the moment the monitor showed 0% charge.
    There may be 3 reasons>
    damaged battery
    damaged power supply (without voltage on the middle pin will work but will not charge)
    damaged loading on the disc
    Actions
    substitute another battery
    the bases are the same with the same power supply

    If nothing changes, there will be a glitch on the disc.
ADVERTISEMENT