Lenovo G710 not charging - message "connected, not charging 1%"

Good day.
I have a Lenovo G710 Win 8.1 laptop
After 2 weeks of non-use (after returning from vacation), the message "connected, not charging" and information that the battery level is 1% appeared.
On the power supply with the battery connected, it works normally, starts up etc ...
i bought the original battery thinking it just used up but there is the same message on the new battery.
I do not know about measurements and I wanted to ask if it is possible that it is a charger (if it works), or something in the computer and you need to take it somewhere for repair.
...
I remembered one more thing - before I bought the battery - I checked what model I have by doing Battery report and generated the file. In this file, the name of my battery was wrong - it was a different model than it really is ...
I do not know if this information is important

Hello.
Post a screenshot of the program BatteryMon , specifically from the menu Info -> Battery information .
Does the laptop run on battery after disconnecting the AC adapter?
greetings

Replace battery. Or the battery electronics to be reset.

Dydelmax wrote:

Hello.
Post a screenshot of the program BatteryMon , specifically from the menu Info -> Battery information .
Does the laptop run on battery after disconnecting the AC adapter?
greetings

When I'm home tonight, I'll do a test. Where to safely download BatteryMon?
After disconnecting the power adapter, the laptop turns off (black screen and the LED is on for a moment)

Preferably from the manufacturer's side.
You enter https://www.passmark.com/products/batmon.htm and click Download now to the right.
Do you have the option to test the laptop on a different power supply?
greetings

darek.jacek wrote:

Replace battery. Or the battery electronics to be reset.

So this new battery is also damaged? The message was immediately after connecting a new battery. I was surprised that there is no power on the new battery, I thought that, as with cell phones, there is always a little charge

Added after 1 [minutes]:

Dydelmax wrote:

Preferably from the manufacturer's side.
You enter https://www.passmark.com/products/batmon.htm and click Download now to the right.
Do you have the option to test the laptop on a different power supply?
greetings

Thank you for the website ...
Unfortunately, I do not have another power supply. but I will check, maybe one at my place will be similar.

popsutaamica wrote:

I was surprised that there is no power on the new battery, I thought that, as with cell phones, there is always a little charge

A new battery should have enough energy to run the laptop (usually around 50%, but due to the regulations on air transport of Li-ion cells, you can meet the level not exceeding 30%).
Post screenshots for both batteries.
greetings

I have this program, but I don't know what to attach
The point is?
This is from the new one and the battery is L11S6Y01 and I can see that this program also gives a different name for the battery than it is

Added after 3 [minutes]:

And now for the old battery - it's a few years old ...

Both batteries are incorrectly detected by the laptop - this indicates problems with the laptop (problems with communication between the laptop and the battery).
greetings

Thank you for your answer. So a computer to be repaired.
Or maybe it can be fixed with some program? Or a reset?

Welcome back.
The computer has repaired. Unfortunately, I did not witness a message ... My wife saw a message that you need to (as she claims) restart something for proper loading.
She doesn't remember the content of it, only that it just popped up and then it reset itself (because she didn't want to reset) and it started working.

I am adding something from myself only now, because I was compulsorily reworking the topic. Lenovo G710 now with Windows 10. Probably also bought around 2015. The original battery lasted a short time after charging, so I bought a replacement for Allegro, which was supposed to also fit the G710. Unfortunately, it did not fit, the laptop kept crashing the message that it did not recognize this battery. And it turned out that he was right. The original battery for the Lenovo G710 has the symbol exactly like this - L11S6Y01 3INR19 / 65-2. On Allegro, many people sell the L11M6Y01 Y480 battery as being compatible with the Lenovo G710. Lenovo laptops, as some fachman told me, have this to themselves that they need the right batteries, not replacements. Fortunately, there is a guest on Allegro who sells the right ones and the one received from him works fine.