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Saunier Duval Semia F21 Boiler Failure: Troubleshooting Start-Up, Heating & Hot Water Issues

Amador 15033 16
Best answers

What can cause a Saunier Duval Semia F21 boiler to start normally, then switch to failure mode after heating stops, with a knocking sound from the gas valve area?

The fault was ultimately traced to the gas mechanism: it had mechanically jammed/crashed, and after dismantling, inspection, and reassembly it worked again [#17545445] A service technician also noted that gas valves can stick and fail either to open or to close, so the gas valve assembly is a likely suspect when these symptoms appear [#17545555] The thread also suggests that the symptom can be misdiagnosed as a valve fault when the real issue is a blocked gas path or another part of the gas unit, so checking the gas supply and the whole gas mechanism is important before replacing parts [#17298728] In short, the knocking/failure behavior points to a problem in the gas mechanism rather than the heating circuit itself [#17545445]
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  • #1 16806352
    Amador
    Level 14  
    Posts: 186
    Help: 1
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    Board Language: polish
    Hello

    I have a problem with the boiler as in the topic. It started when the boiler stopped turning on, i.e. it made an attempt in accordance with the diagram on page 23 of the appendix, but after the third unsuccessful attempt, it gave up, signaling it by the flashing red diode signaling the failure. This was the case during the attempt to start the central heating and hot water. Both the reset and the shutdown did not bring any changes, but until then, because when the next attempt was made, he started working and worked properly for almost a day. Unfortunately, it now works in such a way that when it is turned on, it starts up, heats both in the central heating circuit and domestic hot water, but only until the set central heating temperature or until the domestic hot water is turned off, and then it goes into failure mode. Another inclusion and the whole cycle repeats itself. What seems important to me during the transition from the operating mode (yellow LED) to the failure mode, you can hear a characteristic knock, but I suspect that it is caused by the protection on the gas valve. The only question is, what could it be caused by? Voltage loss on the valve? Rather not, since after turning on the hot water, it heats up until the water is turned off, regardless of whether I turn the water off after 30 seconds. Is after a minute.
    Attachments:
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  • #2 16808723
    VPS
    Level 25  
    Posts: 547
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    In Krakow, ul. Kamionka 8 you have the Saunier Duval service. It's worth calling and making an appointment, Mr. Piotr will help you.
  • #3 16809196
    Amador
    Level 14  
    Posts: 186
    Help: 1
    Rate: 10
    Board Language: polish
    Thank you for your answer and I think I will have to do that, because it is gas. On the other hand, as probably everyone here, I wanted to avoid a situation when a service technician comes and exchanges something, because he thinks that this is the reason, but it does not bring any results, then he takes the cash and the man is still with the broken boiler. I have only problems with this boiler and it was recommended to me by a friend who deals with plumbing and gas on a daily basis. Well, my mistake is that I trusted him and did not check the opinions about this boiler on the Internet before and they are bad. The effect that after a year the rotor of the rotating assembly was worn and water leaked. The service for replacing the pump shouted PLN 700 and I replaced it for PLN 150 and it works until today. By the way, how can a new (service) engine for the boiler cost PLN 320, and the rotating unit itself also PLN 320, in the same company? After all, this is something strange? It is also a phenomenon that if someone wanted to assemble the boiler from (new) parts, how much could he buy new boilers, three for this money? Electronics PLN 700, pump PLN 600, gas unit PLN 700, expansion tank PLN 500 total PLN 2500, and where is the rest? I am a passionate electronics engineer and I know very well that you can replace, for example, a given module with a new one and at the same time not work hard and have money from it, but you can repair a given module. Yes, you need to work more, but you can also earn more, and the customer will be more satisfied, because he will pay half or less, depending on the complexity of the defect and the value of the components mentioned.
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  • #4 16813889
    Amador
    Level 14  
    Posts: 186
    Help: 1
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    The problem was solved not cheaply, because for PLN 800 with the exchange, the only question was for how long and the cause was the gas mechanism.

    Saunier Duval Semia F21 Boiler Failure: Troubleshooting Start-Up, Heating & Hot Water Issues

    The one in the photo was removed from the boiler and in a moment I will check where the problem is. Seizure, stepper motor or maybe some more prosaic reason like an electromagnet, what the service technician suggested? By the way, I do not understand this policy, that when one element of the whole fails, everything must be replaced, because when the relay in the car is lost, the entire board of relays is replaced immediately? Or, when the stepper motor fails, the entire throttle is replaced immediately? For security reasons, this cannot be explained, but I don't want to dwell on it anymore.
  • #5 17148078
    tomaj
    Level 11  
    Posts: 16
    Rate: 3
    Board Language: polish
    It's been a while now, you looked inside what was the cause? Interesting because parts for each boiler are a huge expense.

    I just consciously chose the boiler myself and after 5 years it works properly. However, I have a few filters plus a softener at the water inlet and a coarse filter for what. I filled the central heating system with softened water and I fill it with water if it drops off the pressure.
    After a year of commissioning, the stepper motor started to make noise from modulation and I heard that this type is there and after replacement it will make noise anyway. Indeed, after some time, the new one started knocking and it has been knocking for 4 years.
  • #6 17160552
    Amador
    Level 14  
    Posts: 186
    Help: 1
    Rate: 10
    Board Language: polish
    I must admit honestly that I have not yet approached this gas mechanism due to the lack of time and willingness, but when I do, I will not fail to share the information about what caused it.
  • #7 17294387
    chczeslaw
    Level 2  
    Posts: 3
    Rate: 6
    Board Language: polish
    Hello to the electrode. I have a Saunier Duval Thenomak C 24 E stove, and I think I have the same problem with the gas mechanism. The electrodes heat up and the stove does not start. I don't know yet how much it will cost me if within eight hundred cents it's a nightmare. Do you already know what was the cause of the gas mechanism failure? I hope you can fix it yourself.
  • #8 17298728
    chczeslaw
    Level 2  
    Posts: 3
    Rate: 6
    Board Language: polish
    Welcome back . The problem is solved, the cost is PLN 250. The symptoms led to the valve, however this was a misdiagnosis. The valve is in very good condition. Somehow, the fuse at the thermostat between the valve and the meter blocked the gas supply. Why? It is not known. Next time, before calling the service, I will check if the gas reaches the stove. The most important thing is that the stove is working (knock on), the cost is PLN 250, including the review, and I learned something more.
    Thanks for the helpful articles.
  • #9 17545445
    Amador
    Level 14  
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    Late because late, but I answer ...
    The reason turned out to be trivial, the mechanism simply crashed. It's hard to say how and where it is, because after dismantling and inspection, I put it back together and it works (checked in a different boiler). It is a pity and I regret that, instead of looking for the cause or causes, they are limited to replacing the entire modules, which is associated with high costs for the user.
    Someone will say safety, etc., but for the user's safety, is the entire engine in the car replaced immediately, or is it just what it takes for the engine to be operational again? It is such a digression, but returning to the topic, it once again turned out that what was "broken and replaced" turned out to be functional differently and could be brought back to life at a low cost.
  • #10 17545555
    BrodowskiG
    Level 22  
    Posts: 378
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    As a service technician, I have repaired the motherboard more than once, but I have installed a gas valve that freezes ... once it did not open, the second time it may not close ....
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  • #11 17549217
    Amador
    Level 14  
    Posts: 186
    Help: 1
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    Board Language: polish
    And what does the Semia, Semia C24 and Semia F21 training manual say about this?

    Saunier Duval Semia F21 Boiler Failure: Troubleshooting Start-Up, Heating & Hot Water Issues

    Saunier Duval Semia F21 Boiler Failure: Troubleshooting Start-Up, Heating & Hot Water Issues

    This is why the mechanism has two gas safety solenoid valves so that, in the event of a failure, the second one takes over its functions, which is clearly described by the manufacturer when diagnosing the failure. A new valve can also get jammed at any time and in any position, because it is only a mechanical part.
    Aside from the mechanical part, in such a bathroom stove as PG 6, once installed quite commonly in blocks for heating water in both bathrooms and kitchens, there was no security. It was enough that the spire in the water unit was seized and instead of retracting after the water pressure dropped under the membrane, it did not do it, and then ... And then the stove, instead of going out, was burning until it boiled water and boom. However, I do not remember any meches replacing the entire water unit with a new one then? Not only that, there were also those who treated the needles with grease that would "slip".
    Well, the old times were different and the approach to everything was different, which does not mean that it was better, because there are no jokes with gas and electricity, and you should be aware of what and how you do it.

    Moderated By piracik:

    I treat the advice as harmful.
    The fact that there are two valves does not mean that it is possible to use a gas unit with one faulty valve.

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  • #12 17550692
    Amador
    Level 14  
    Posts: 186
    Help: 1
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    Not on the topic, but I was called to the board and I do not intentionally write back to bok(_at_)elektroda.pl, but here.

    Moderated by piracik:
    "I treat the advice as harmful.
    The fact that there are two valves does not mean that you can use a gas unit with one faulty valve. "

    Sorry, but where did I write that one of the valves of the gas unit is out of order and that I use it in this condition? It was out of order, but this does not exclude its further use after repair (hanging up). Since the manufacturer takes this fact into account in his training manual for boiler service technicians and does not suggest replacing the entire gas unit with a new one, I apologize, but where do I present the harmful content? I repeated the words after the producer and nowhere did I write what and how to unscrew, unscrew, etc. to hang it up. Equally, 80% of the content posted here on the forum could be considered harmful, because I do not think that everyone has, for example, SEP qualifications, and yet they are not forbidden to rummage in electrical and electronic devices where the supply voltage can lead to death and write about it on forum?
  • #13 17553511
    kz61
    Level 27  
    Posts: 589
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    You have mistaken repairing with diagnostics. The training materials teach how to make sure that the problem is in the gas unit. In order not to replace the working one with a new one.
    If the valve has crashed, it means that it is out of order. These are the first signs of trouble. You have a wish, mount it to a friend and stay awake at night because maybe sirens will wail somewhere.
  • #14 18409566
    Przemo_n3
    Level 10  
    Posts: 6
    Rate: 5
    Board Language: polish
    Hello. Recently, I noticed drops from the stove. I have located where the water is dripping. Someone can tell why and what is this element of the furnace? Saunier Duval Semia F21 Boiler Failure: Troubleshooting Start-Up, Heating & Hot Water Issues
  • #15 18409913
    VPS
    Level 25  
    Posts: 547
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    Board Language: polish
    @ Przemo_n3
    It is a 3d valve body
    Saunier Duval Semia F21 Boiler Failure: Troubleshooting Start-Up, Heating & Hot Water Issues
  • #16 18409978
    Przemo_n3
    Level 10  
    Posts: 6
    Rate: 5
    Board Language: polish
    Thanks for the info, I can see that it will be a big expense .... :-( 700 PLN valve
  • #17 18410123
    ROWE
    Level 34  
    Posts: 1987
    Help: 239
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    The author of the theme "Amador" is right, most things can be fixed, you just need to have the appropriate knowledge, skills, practice and abilities.
    I like this comparison:
    Amador wrote:
    Someone will say safety, etc., but for the user's safety, is the entire engine in the car replaced immediately, or is it just what it takes for the engine to be operational again?

Topic summary

✨ The discussion revolves around troubleshooting issues with the Saunier Duval Semia F21 boiler, particularly its failure to start and maintain heating and hot water. Users report symptoms such as the boiler attempting to start but failing after several attempts, indicated by a flashing red diode. Some users have experienced intermittent operation, where the boiler runs for a short period before reverting to failure mode. Recommendations include consulting local service technicians, with some users sharing their experiences of costly repairs and parts replacement. The conversation highlights the importance of proper diagnostics, as misdiagnosis can lead to unnecessary expenses. Users also discuss the reliability of components like gas valves and stepper motors, emphasizing the need for thorough inspection before replacement.
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FAQ

TL;DR: Saunier Duval Semia F21 start–then–fail issues often trace to the gas mechanism; one repair cost PLN 800, and “cause was the gas mechanism.” [Elektroda, Amador, post #16813889]

Why it matters: This FAQ helps owners quickly triage no-start, mid-cycle failures, knocking, and leaks to avoid costly misdiagnoses.

Quick Facts

Why does my Semia F21 start, heat, then trip a red fault LED?

Users report normal ignition and heating for CH/DHW, then a fault after reaching set temperature, often with a knock. This behavior aligned with a failing gas mechanism that drops the boiler into error at cycle end. Monitor when the fault occurs and whether a knock coincides; this points to the gas valve assembly. A temporary reset may restore one cycle, but recurrence indicates component-level attention. “You can hear a characteristic knock” right before failure. [Elektroda, Amador, post #16806352]

What actually fixed the original poster’s boiler?

The service replaced the gas mechanism (gas valve assembly), resolving the start–then–fail behavior. The job cost PLN 800 with exchange. Post-repair, the removed unit was inspected; the mechanism had ‘simply crashed,’ yet reassembled it worked in another boiler, underscoring that some modules can be revived but are commonly swapped as a block. [Elektroda, Amador, post #16813889]

Should I repair a sticky gas valve or replace it outright?

Field experience warns against reusing a valve that has frozen or stuck. A valve might fail to open once—and another time fail to close—posing obvious safety hazards. Experts stress replacement in such cases: “once it did not open, the second time it may not close.” Prioritize safety over short-term savings. [Elektroda, BrodowskiG, post #17545555]

Is a knocking or ticking noise from the stepper/modulation motor normal?

One owner replaced a noisy modulation stepper; the new motor also knocked and has continued knocking for four years. This suggests the sound can persist even with a new part and may be characteristic of that design. If performance is stable and no faults occur, noise alone isn’t always a failure indicator. [Elektroda, tomaj, post #17148078]

How can I avoid misdiagnosing a no-ignition condition?

Confirm gas supply to the boiler before assuming a bad valve. One case traced no-start to a blocked gas safety fuse near the thermostat between the meter and valve, not the valve itself. The fix plus review cost PLN 250, far less than a valve swap. “Next time… I will check if the gas reaches the stove.” [Elektroda, chczeslaw, post #17298728]

Quick 3-step: how do I check supply before calling service?

  1. Verify the gas cock at the meter and appliance is fully open. 2. Inspect any inline thermal/gas fuses near the thermostat for blockage/activation. 3. Reattempt ignition and watch for electrode sparking without flame, indicating supply interruption upstream. If supply is blocked, call a licensed gas tech. [Elektroda, chczeslaw, post #17298728]

What is the ‘3D valve body’ that’s leaking in my Semia?

The 3D valve body is part of the hydraulic distribution assembly that routes heating and DHW flow. In the thread, a leaking component was identified as the 3D valve body. Replacement was considered a significant expense, with prices discussed around PLN 700 for the valve. Inspect connections and seals, but plan for replacement if the body is cracked or warped. [Elektroda, VPS & Przemo_n3, post #18409913]

What are typical part prices owners have seen on this model?

Reported examples include electronics ~PLN 700, pump ~PLN 600, gas unit ~PLN 700, and expansion tank ~PLN 500. Owners note that assembling from new parts could exceed the price of multiple new boilers, highlighting why targeted diagnostics matter. Use genuine or high-quality replacements to avoid repeat failures. [Elektroda, Amador, post #16809196]

Is it safe to run the boiler if one of the two gas safety solenoids works?

No. While training materials acknowledge dual safety valves, forum moderation emphasizes this does not authorize operation with one faulty valve. Running with a compromised safety chain is considered harmful advice on the forum and violates safe-practice norms. Replace faulty components to restore full safety redundancy. [Elektroda, Amador (with mod note), post #17549217]

Could filters or softened water help my system’s reliability?

One owner installed multiple filters and a softener, filled CH with softened water, and reported five years of proper operation. While anecdotal, cleaner, softer water can reduce scale and debris that stress pumps and valves. Maintain filters and monitor system pressure after any top-ups with treated water. [Elektroda, tomaj, post #17148078]

Why do some techs replace whole modules instead of repairing parts?

Owners criticize whole-module swaps as costly, but service practice favors speed, liability control, and standardized outcomes. The OP found the ‘crashed’ mechanism worked after reassembly elsewhere, yet replacement solved the immediate fault. “Most things can be fixed,” but safety-critical gas controls often get replaced to minimize risk. [Elektroda, Amador, post #17545445]

Where can I find official Saunier Duval service (example from the thread)?

A user pointed to Saunier Duval service in Kraków at ul. Kamionka 8, suggesting calling to schedule with Mr. Piotr. Use this as an example of contacting authorized service; check your local directory for current locations and availability. [Elektroda, VPS, post #16808723]

What’s an edge case that can masquerade as a bad gas valve?

A tripped or blocked gas safety fuse near the thermostat can stop gas flow to the boiler while electrodes still heat and spark. This looks like a valve failure but is upstream. Verifying gas delivery first can save hundreds versus unnecessary valve replacement. [Elektroda, chczeslaw, post #17298728]

Any hard numbers on longevity or costs from the thread?

Yes. A stepper motor knock persisted four years after replacement, suggesting noise may continue without functional decline. Reported repair costs ranged from PLN 250 (blocked fuse and review) to PLN 800 (gas mechanism replacement). These figures frame expectations for budgeting diagnostics and parts. [Elektroda, tomaj, post #17148078]
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