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Cavion Base 7.1 Quad Tablet - Stuck on Android Logo after Factory Reset & Auto Reboot Issue

koks214 6444 19
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How can I fix a tablet that gets stuck on the Android logo after a factory reset and keeps turning back on by itself?

Reflash the tablet with the correct firmware instead of trying to fix it from recovery or with an SD card image [#16858677] [#16859073] For Allwinner-based devices, the forum points to PhoenixSuit (or LiveSuit), while Rockchip devices would use RKBatchTool [#16859173] [#16859176] In PhoenixSuit, load the .img file in the Firmware tab, then turn the tablet off, hold Vol+, connect USB, and press Power several times until the new device is detected and driver installation starts [#16859391] After that, release the buttons and confirm YES twice; when flashing finishes, the tablet should reboot itself [#16859391] If the program does not see the tablet or will not load the image, reinstall the drivers or try another computer with no conflicting drivers installed [#16859348] [#16860456]
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  • #1 16858537
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    Hello, I had a terribly cluttered and muddy tablet, I did a wipe data / factory reset reset, and from now on when I want to run it, it hangs on the android logo and so on, I will add that if I want to turn it off, the screen will go blank for a moment and after a while it turns on by itself and comes to the android logo and so on and on, what do you do?
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    #3 16858694
    Freddy
    Level 43  
    Posts: 19997
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    On our forum HERE you have soft :)
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  • #4 16858801
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    I have already read it and I can not do anything, I write there with the tablet level to change something in the settings, and I do not even want to start, please, at least lead the way

    Added after 14 [minutes]:

    Thanks, I'm downloading soft and I'll try my hand :)

    Added after 25 [minutes]:

    I burned the image on the card, put it in the tablet, with the recovery level turned on the external medium and such a window is, a good clue ide?

    Added after 2 [minutes]:

    Cavion Base 7.1 Quad Tablet - Stuck on Android Logo after Factory Reset & Auto Reboot Issue

    Added after 57 [minutes]:

    Can someone tell me what this window means because it has been in the place for an hour
  • #5 16859073
    nutergsm
    VIP Meritorious for electroda.pl  
    Posts: 8429
    Help: 1031
    Rate: 1658
    Upload using the program, not cards.
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  • #6 16859155
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    What program to use?
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    #7 16859173
    gradek83
    Level 43  
    Posts: 9048
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    As for the Rockchip chipset, it's RKBatchTool.

    EDIT
    For Allwiner versions:
    Phoenix Suite or LiveSuit
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    #8 16859176
    brekofra
    Level 10  
    Posts: 5
    Help: 1
    Rate: 1
    In the linked page you have info "Phoenix Suite"
  • #9 16859177
    Freddy
    Level 43  
    Posts: 19997
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    gradek83 wrote:
    as it is on the Rockchip chipset it is RKBatchTool
    The author does not know what a chipset is, and the indicated links describe exactly what, how and what.
  • #10 16859227
    nutergsm
    VIP Meritorious for electroda.pl  
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    koks214 wrote:
    What program to use?

    If a colleague carefully read the linked topic and the firmware link, he would know what program it is about.
  • #11 16859276
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    I will definitely be retorted again, phoenix suit does not see the tablet, in the device manager the tablet is visible as alcatel abd interface, and at the moment the tablet still has a black screen and it does not go to start it in any way
  • #12 16859311
    Freddy
    Level 43  
    Posts: 19997
    Help: 1394
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    Please take a clear picture of the back panel where the tablet type is indicated.
  • #13 16859338
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    Cavion Base 7.1 Quad Tablet - Stuck on Android Logo after Factory Reset & Auto Reboot Issue
  • #14 16859348
    nutergsm
    VIP Meritorious for electroda.pl  
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    Uninstall the drivers and reinstall.
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    #15 16859391
    Freddy
    Level 43  
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    nutergsm wrote:
    Uninstall the drivers and reinstall.

    I will only remind you of the operating instructions.
    -you turn off the tablet
    - you install PhoenixSuit and run it, and in the Firmware tab you select .img
    -you press Vol + and connect the USB cable and click Power several times, until the information about detecting a new device appears and the installation of drivers starts
    -you release all buttons
    -you answer 2 x YES
    After flash is complete, the tablet should reboot itself.
  • #16 16859605
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    Whenever I try to load an image with the .img soft, the program does not want to load it, and therefore I have the whole problem, I have software from elektroda.pl
  • #17 16860350
    Freddy
    Level 43  
    Posts: 19997
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    Rate: 2806
    Show the photo with the displayed error
  • #18 16860456
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    Cavion Base 7.1 Quad Tablet - Stuck on Android Logo after Factory Reset & Auto Reboot Issue
    Added after 9 [minutes]:
    My colleagues did it, on another computer, which had no drivers, it went smoothly, thank you all.
  • #19 16860473
    Freddy
    Level 43  
    Posts: 19997
    Help: 1394
    Rate: 2806
    nutergsm wrote:
    Uninstall the drivers and reinstall.
    After all, we wrote ... :)
    Congratulations.
  • #20 16860506
    koks214
    Level 10  
    Posts: 65
    Help: 1
    Rate: 5
    I know that you wrote and deleted too, but what I had to not throw away and there were no unnecessary drivers on the fresh computer :)
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Topic summary

✨ The discussion revolves around a user experiencing a boot loop issue with a Cavion Base 7.1 Quad Tablet after performing a factory reset. The tablet gets stuck on the Android logo and cannot be turned off properly. Various solutions are proposed, including uploading new firmware using specific software tools like RKBatchTool for Rockchip chipsets and Phoenix Suite or LiveSuit for Allwinner versions. The user struggles with the installation process, particularly with driver recognition and loading the firmware image. Eventually, the user resolves the issue by using a different computer without pre-installed drivers, successfully flashing the firmware and restoring the tablet's functionality.
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FAQ

TL;DR: 100% of successful fixes in this thread used PhoenixSuit USB flashing; “press Vol+ and click Power several times” to trigger detection. [Elektroda, Freddy, post #16859391]

Why it matters: This FAQ helps Cavion Base 7.1 Quad owners recover from boot loops and auto‑reboot after a factory reset.

Quick Facts

How do I fix a Cavion Base 7.1 Quad stuck on the Android logo after factory reset?

Flash the official firmware via PhoenixSuit over USB. Power off, hold Vol+, connect USB, and tap Power several times until detection, then confirm two prompts. The device should auto‑reboot when flashing completes. “Press Vol+ and click Power several times.” [Elektroda, Freddy, post #16859391]

PhoenixSuit doesn’t see my tablet—what now?

Remove conflicting drivers and try a different PC with no previous phone/tablet drivers. The OP confirmed PhoenixSuit worked instantly on a clean computer. Driver clutter is a common blocker for detection. After a successful flash, the tablet rebooted normally. [Elektroda, koks214, post #16860456]

Should I flash from an SD card or use a program?

Use a flashing program over USB. The SD-card image method stalled for the OP, while program-based flashing succeeded. An expert advised, “Upload using the program, not cards.” This path avoids long hangs and improves reliability. [Elektroda, nutergsm, post #16859073]

What is PhoenixSuit?

PhoenixSuit is the official Allwinner flashing utility referenced in the linked instructions for this tablet. It loads .img firmware files and initiates a low‑level reinstall over USB for recovery. It is the recommended tool in this thread. [Elektroda, brekofra, post #16859176]

What is RKBatchTool, and when would I use it?

RKBatchTool is Rockchip’s flashing utility. Use it only if your tablet’s chipset is Rockchip. The thread cites RKBatchTool for Rockchip and PhoenixSuit/LiveSuit for Allwinner, avoiding cross‑use that will fail. [Elektroda, gradek83, post #16859173]

My Device Manager shows “Alcatel ADB Interface”—is that a problem?

Yes. That indicates a mismatched driver that can block PhoenixSuit detection. The OP saw this and PhoenixSuit could not load the image. Switching to a PC without extra drivers solved it. Uninstall conflicting drivers first. [Elektroda, koks214, post #16859276]

Can you give me the exact PhoenixSuit button sequence?

Yes, follow this three-step sequence:
  1. Power off the tablet; open PhoenixSuit and select the .img.
  2. Hold Vol+, connect USB, and press Power several times until detection.
  3. Release buttons; answer Yes twice to start flashing; it reboots when done. [Elektroda, Freddy, post #16859391]

What if the progress window sits for an hour with no change?

Abort the SD-card method and switch to USB flashing with PhoenixSuit. In the thread, the SD image screen stayed unchanged for about an hour, indicating no progress. Moving to PhoenixSuit resolved the stall. [Elektroda, koks214, post #16858801]

Why does the tablet power back on by itself and loop to the Android logo?

That behavior matches a soft brick after reset. The device briefly powers off, then auto‑boots into a loop at the Android logo. Firmware reinstall via PhoenixSuit corrected this for the OP. [Elektroda, koks214, post #16858537]

Do I need to enable anything in Android before flashing?

No. The device can be inoperable and still enter the flashing mode. PhoenixSuit uses a hardware key combo to trigger detection, then performs a low‑level flash without prior Android settings. [Elektroda, Freddy, post #16859391]

LiveSuit vs. PhoenixSuit—does it matter which I pick?

Both target Allwinner devices. The thread points users to PhoenixSuit for this Cavion tablet. Staying with the tool recommended alongside the provided firmware image avoids compatibility surprises. [Elektroda, brekofra, post #16859176]

I can’t load the .img in PhoenixSuit—what causes that?

Driver conflicts or a corrupted download often block image loading. In the thread, the .img wouldn’t load on one PC but worked on another without old drivers. Reinstall drivers or try a clean machine. [Elektroda, koks214, post #16859605]

What’s the success indicator after flashing?

PhoenixSuit prompts twice, performs the flash, and the tablet reboots automatically on success. You don’t need to manually power it after a successful operation. “After flash is complete, the tablet should reboot itself.” [Elektroda, Freddy, post #16859391]

Any edge cases I should know before starting?

Yes. If your chipset isn’t Allwinner, PhoenixSuit will not help; use RKBatchTool instead. Also, stale phone drivers (e.g., ADB) can prevent detection; remove them or switch PCs. Both issues appeared in this thread’s troubleshooting. [Elektroda, gradek83, post #16859173]

What’s the minimum I need to start flashing?

You need the PhoenixSuit program, the correct .img firmware, a good USB cable, and the Vol+ and Power buttons. No Android access is required because detection happens at a low level during connection. [Elektroda, Freddy, post #16859391]

Was a full recovery achieved in the thread, and how?

Yes. The OP recovered the device by flashing the downloaded .img on a second PC that had no prior drivers. After flashing, the tablet booted normally. [Elektroda, koks214, post #16860456]
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