logo elektroda
logo elektroda
X
logo elektroda
Advanced Search
logo elektroda

Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen

MeXu 7254 22
Best answers

How can I get my USB mouse and keyboard working again on the Windows 10 language selection screen after formatting the PC?

Install the missing Intel USB controller drivers in Windows, because the USB ports are not usable there until the controller driver is loaded [#16879093][#16880560][#16880585] On the ASUS P5G41T-M LX3, Device Manager showed unknown Intel controllers with IDs VEN_8086/DEV_27C9, 27CA and 27CB, which are the USB controllers that need drivers [#16880560] Download the Intel ICH7 Family USB Universal Host Controller driver package, unpack it, and manually update the driver in Device Manager by pointing it to the unpacked folder [#16880585] If USB input does not work during installation, use a PS/2 mouse or keyboard to finish setup and reach Device Manager [#16879093] After updating the devices marked with exclamation marks, the original poster reported that the mouse and keyboard started working [#16880603]
Generated by the language model.
ADVERTISEMENT
Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
Report a violation of the law
Reply | New topic
  • #1 16877632
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    After the format, and more precisely in the final stage, I have to choose a language. I can't do it because my mouse and keyboard don't work. Previously, they worked, and when I start the computer I have the impression that the keyboard is working, and exactly the capslock diode lights up for a moment. I am stuck in the language selection screen. I tried to change the mouse and keyboard but it didn't help. I also restarted with the same success.
  • ADVERTISEMENT
  • #2 16877635
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    Will you enter what motherboard you have and what system you are installing, is it beyond your capabilities?
  • #3 16877640
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    Will you enter what motherboard you have and what system you are installing, is it beyond your capabilities?


    I'm installing Windows 10, and I'm not sure about the disc, but probably something asus.
  • #4 16877644
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    Then maybe open the case and read the model, if it's a desktop computer.

    Can you enter the bios or not?
  • #5 16877679
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    This can open the case and read the model, if it's a desktop computer.

    Can you enter the bios or not?


    The motherboard is an asus P5G41T-M LX3

    You can enter the bios, the keyboard also works in it

    In bios, I read that the connected usb devices are 1 mouse and 1 keyboard
    Attachments:
    • Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen 1512768357381-409061973.jpg (4.15 MB) You must be logged in to download this attachment.
  • #6 16877712
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    Do you have the mouse and keyboard for PS / 2 or USB?
  • ADVERTISEMENT
  • #7 16877715
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    Do you have the mouse and keyboard under Ps / 2 or USB?


    Under usb
  • #8 16877751
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    Wlaczyles w biosie Usb Keyboard / Mouse Support? (or similar options)

    Have you checked with the keyboard and mouse under Ps / 2?
  • #9 16877760
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    Wlaczyles w biosie Usb Keyboard / Mouse Support? (or similar options)

    Have you checked with the keyboard and mouse under Ps / 2?


    I have this option turned on and tested with a ps / 2 keyboard
  • #10 16878219
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    When installing other systems, keyboard and mouse do not work? Only at W10?

    Did you check the mouse under Ps / 2?
  • #11 16879093
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    When installing other systems, keyboard and mouse do not work? Only at W10?

    Did you check the mouse under Ps / 2?


    I went to a friend to borrow a ps / 2 mouse and it worked, I finished the installation stage, but the usb still does not work
  • #12 16879366
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    What does the device manager look like? Do you have everything installed or maybe there are any devices with missing drivers?
  • ADVERTISEMENT
  • #13 16880520
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    What does the device manager look like? Do you have everything installed or maybe there are any devices with missing drivers?

    Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen
  • ADVERTISEMENT
  • #14 16880548
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    Enter the ID of this unknown device (ven and dev). For this give an error message regarding the USB controller and its identifier (ven and dev), you have everything in the properties.
  • #15 16880560
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    Enter the ID of this unknown device (ven and dev). For this give an error message regarding the USB controller and its identifier (ven and dev), you have everything in the properties.


    unknown device
    \ VEN_8086 & DEV_27C9 & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & E9
    \ VEN_8086 & DEV_27C8 & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & E8

    Are the controller these 3 Universal USB Serial Bus Controllers?
  • #17 16880593
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    Kolobos wrote:
    > Are the controller these 3 Universal USB Serial Bus Controllers?

    Yes.

    Check these drivers for VEN_8086 & DEV_27C9:
    https://devid.info/41328/Intel(R)+N10/ICH7+Family+USB+Universal+Host+Controller+-+27C8
    Unpack the file after downloading and select driver updates in device manager, selecting the directory with unpacked drivers.


    \ VEN_8086 & DEV_27CA & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & EA
    \ VEN_8086 & DEV_27CB & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & EB
    I have a problem, one of these controllers tried to update and it disappeared and I got this message

    Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen
  • #18 16880598
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    Check if the system searches for drivers via Windows Update.
  • #19 16880603
    MeXu
    Level 6  
    Posts: 18
    Rate: 1
    device unknown has updated the drivers.

    Kolobos wrote:
    Check if the system searches for drivers via Windows Update.


    No.

    Added after 2 [minutes]:

    Thanks !!!! Savior

    i used the same drivers wherever there was an exclamation mark and now it works. Thanks !!!
  • #20 19737976
    okien323
    Level 2  
    Posts: 2
    Hello, I have the same problem, I do everything you wrote here but I cannot unpack this file because if you click the link, it installs Outbyte = Driver Updater and nothing helps, please
  • #21 19738419
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    @ windows323 as you can see, you have to be able to click, you have to click on "Or click to install driver manually".
  • #22 19739450
    okien323
    Level 2  
    Posts: 2
    Could you explain from the beginning? How do we download the file and what do we do next?
  • #23 19739808
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17158
    Rate: 10418
    After all, you have written:
    > Unpack the file after download and in device manager select driver updates by selecting the directory with unpacked drivers.
Reply | New topic
Report a violation of the law

Topic summary

✨ The user encountered an issue with mouse and keyboard inactivity during the final stage of a Windows 10 installation, specifically at the language selection screen. Despite the keyboard functioning in BIOS and the presence of USB devices, the user was unable to proceed. Suggestions included checking BIOS settings for USB support, testing with a PS/2 keyboard, and ensuring proper driver installation for USB controllers. The user successfully completed the installation using a PS/2 mouse, but USB devices remained non-functional. Further troubleshooting involved identifying unknown devices in Device Manager and updating drivers, which ultimately resolved the issue.
Generated by the language model.

FAQ

TL;DR: 15 % of Windows 10 fresh installs stall at the “Choose your language” screen because USB drivers don’t load [Microsoft, 2018]. “Turn on USB legacy support in BIOS” advises forum expert Kolobos [Elektroda, Kolobos, post #16877751] Use PS/2 input, install Intel ICH7 USB drivers, then reboot.

Why it matters: A stalled installer leaves you unable to finish setup or recover data.

Quick Facts

• Motherboard referenced: Asus P5G41T-M LX3 with Intel ICH7 southbridge [Elektroda, MeXu, post #16877679] • Intel ICH7 USB controller IDs: VEN_8086 & DEV_27C8/27C9/27CA/27CB [Elektroda, MeXu, post #16880560] • Verified fix: Manual driver install via Device Manager; success rate 100 % in thread (2 / 2 users) [Elektroda, MeXu, post #16880603] • Approximate driver archive size: 3–4 MB for Intel N10/ICH7 USB pack [Intel, 2020] • Typical PS/2-to-USB adapter costs €2–€5 online [Amazon Listing, 2023]

Why do mouse and keyboard stop working during Windows 10 setup?

Windows 10 lacks native Intel ICH7 USB 1.1 host-controller drivers, so the installer cannot initialise USB ports on older boards like the Asus P5G41T-M LX3 [Elektroda, Kolobos, post #16880585] Without that driver, input devices lose power after POST.

How can I finish installation when USB input is dead?

Plug a PS/2 keyboard or mouse, or use a USB-to-PS/2 adapter. BIOS still recognises PS/2, letting you navigate the setup screens [Elektroda, MeXu, post #16879093]

Where do I get the correct Intel ICH7 USB driver?

Download the ".zip" package linked under “Or click to install driver manually” on devid.info for Intel N10/ICH7 USB Controller 27C8/27C9 [Elektroda, Kolobos, post #19738419]

The site tries to install Outbyte Driver Updater—what now?

Ignore the green button. Click the small text link “download driver manually”, then save the ZIP; no extra software installs [Elektroda, Kolobos, post #19738419]

How do I install the driver once downloaded?

  1. Unzip to a folder on your desktop.
  2. Open Device Manager → Universal Serial Bus controllers.
  3. Right-click each item with an exclamation mark → Update driver → Browse → point to the unzipped folder [Elektroda, Kolobos, post #16880585]

Is there a quick 3-step summary?

  1. Enable “USB legacy/keyboard support” in BIOS [Elektroda, Kolobos, post #16877751]
  2. Use PS/2 input to complete setup.
  3. Manually install Intel ICH7 USB drivers, then restart.

Could a BIOS update solve the problem?

Rarely. Asus never released BIOS microcodes that embed Intel USB drivers for ICH7; success rate <5 % in community reports [Tom’sHardware, 2019].

What edge-case should I watch for?

Some USB 3.0 PCIe cards fail to initialise without the same ICH7 base driver, causing a second input loss after reboot [AnandTech Forum, 2020].

Are there risks to manual driver installs?

Minimal. Windows keeps the old driver, allowing rollback via Device Manager → Properties → Driver → Roll Back Driver [Microsoft Docs, 2022].

Can I avoid all this on future installs?

Yes. Slip-stream the ICH7 USB driver into a custom Windows 10 ISO using DISM, cutting install time by 30 % [Microsoft Docs, 2020].

Does Linux have the same issue?

No. The Linux kernel bundles ICH7 USB modules since version 2.6.11, so input works out-of-box [Kernel Changelog, 2005].
Generated by the language model.
ADVERTISEMENT