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Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen

MeXu 6858 22
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  • #1 16877632
    MeXu
    Level 6  
    After the format, and more precisely in the final stage, I have to choose a language. I can't do it because my mouse and keyboard don't work. Previously, they worked, and when I start the computer I have the impression that the keyboard is working, and exactly the capslock diode lights up for a moment. I am stuck in the language selection screen. I tried to change the mouse and keyboard but it didn't help. I also restarted with the same success.
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  • #2 16877635
    Kolobos
    IT specialist  
    Will you enter what motherboard you have and what system you are installing, is it beyond your capabilities?
  • #3 16877640
    MeXu
    Level 6  
    Kolobos wrote:
    Will you enter what motherboard you have and what system you are installing, is it beyond your capabilities?


    I'm installing Windows 10, and I'm not sure about the disc, but probably something asus.
  • #4 16877644
    Kolobos
    IT specialist  
    Then maybe open the case and read the model, if it's a desktop computer.

    Can you enter the bios or not?
  • #5 16877679
    MeXu
    Level 6  
    Kolobos wrote:
    This can open the case and read the model, if it's a desktop computer.

    Can you enter the bios or not?


    The motherboard is an asus P5G41T-M LX3

    You can enter the bios, the keyboard also works in it

    In bios, I read that the connected usb devices are 1 mouse and 1 keyboard
    Attachments:
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  • #6 16877712
    Kolobos
    IT specialist  
    Do you have the mouse and keyboard for PS / 2 or USB?
  • #7 16877715
    MeXu
    Level 6  
    Kolobos wrote:
    Do you have the mouse and keyboard under Ps / 2 or USB?


    Under usb
  • #8 16877751
    Kolobos
    IT specialist  
    Wlaczyles w biosie Usb Keyboard / Mouse Support? (or similar options)

    Have you checked with the keyboard and mouse under Ps / 2?
  • #9 16877760
    MeXu
    Level 6  
    Kolobos wrote:
    Wlaczyles w biosie Usb Keyboard / Mouse Support? (or similar options)

    Have you checked with the keyboard and mouse under Ps / 2?


    I have this option turned on and tested with a ps / 2 keyboard
  • #10 16878219
    Kolobos
    IT specialist  
    When installing other systems, keyboard and mouse do not work? Only at W10?

    Did you check the mouse under Ps / 2?
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  • #11 16879093
    MeXu
    Level 6  
    Kolobos wrote:
    When installing other systems, keyboard and mouse do not work? Only at W10?

    Did you check the mouse under Ps / 2?


    I went to a friend to borrow a ps / 2 mouse and it worked, I finished the installation stage, but the usb still does not work
  • #12 16879366
    Kolobos
    IT specialist  
    What does the device manager look like? Do you have everything installed or maybe there are any devices with missing drivers?
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  • #13 16880520
    MeXu
    Level 6  
    Kolobos wrote:
    What does the device manager look like? Do you have everything installed or maybe there are any devices with missing drivers?

    Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen
  • #14 16880548
    Kolobos
    IT specialist  
    Enter the ID of this unknown device (ven and dev). For this give an error message regarding the USB controller and its identifier (ven and dev), you have everything in the properties.
  • #15 16880560
    MeXu
    Level 6  
    Kolobos wrote:
    Enter the ID of this unknown device (ven and dev). For this give an error message regarding the USB controller and its identifier (ven and dev), you have everything in the properties.


    unknown device
    \ VEN_8086 & DEV_27C9 & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & E9
    \ VEN_8086 & DEV_27C8 & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & E8

    Are the controller these 3 Universal USB Serial Bus Controllers?
  • #17 16880593
    MeXu
    Level 6  
    Kolobos wrote:
    > Are the controller these 3 Universal USB Serial Bus Controllers?

    Yes.

    Check these drivers for VEN_8086 & DEV_27C9:
    https://devid.info/41328/Intel(R)+N10/ICH7+Family+USB+Universal+Host+Controller+-+27C8
    Unpack the file after downloading and select driver updates in device manager, selecting the directory with unpacked drivers.


    \ VEN_8086 & DEV_27CA & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & EA
    \ VEN_8086 & DEV_27CB & SUBSYS_81791043 & REV_01 \ 3 & 11583659 & 0 & EB
    I have a problem, one of these controllers tried to update and it disappeared and I got this message

    Mouse and Keyboard Inactivity Post-Disk Format: Stuck on Language Selection Screen
  • #18 16880598
    Kolobos
    IT specialist  
    Check if the system searches for drivers via Windows Update.
  • #19 16880603
    MeXu
    Level 6  
    device unknown has updated the drivers.

    Kolobos wrote:
    Check if the system searches for drivers via Windows Update.


    No.

    Added after 2 [minutes]:

    Thanks !!!! Savior

    i used the same drivers wherever there was an exclamation mark and now it works. Thanks !!!
  • #20 19737976
    okien323
    Level 2  
    Hello, I have the same problem, I do everything you wrote here but I cannot unpack this file because if you click the link, it installs Outbyte = Driver Updater and nothing helps, please
  • #21 19738419
    Kolobos
    IT specialist  
    @ windows323 as you can see, you have to be able to click, you have to click on "Or click to install driver manually".
  • #22 19739450
    okien323
    Level 2  
    Could you explain from the beginning? How do we download the file and what do we do next?
  • #23 19739808
    Kolobos
    IT specialist  
    After all, you have written:
    > Unpack the file after download and in device manager select driver updates by selecting the directory with unpacked drivers.
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Topic summary

The user encountered an issue with mouse and keyboard inactivity during the final stage of a Windows 10 installation, specifically at the language selection screen. Despite the keyboard functioning in BIOS and the presence of USB devices, the user was unable to proceed. Suggestions included checking BIOS settings for USB support, testing with a PS/2 keyboard, and ensuring proper driver installation for USB controllers. The user successfully completed the installation using a PS/2 mouse, but USB devices remained non-functional. Further troubleshooting involved identifying unknown devices in Device Manager and updating drivers, which ultimately resolved the issue.
Summary generated by the language model.
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