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Dell Inspiron 15 7560: Can't Find/See WiFi Networks after Reset - No Connections Available

Patkawariatka18 5724 15
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  • #1 16908092
    Patkawariatka18
    Level 7  
    Posts: 6
    Rate: 4
    And so, I have a Dell Inspiron 15 7560 laptop for a year. I have never had problems with the internet, it all started when I decided to reset it to its initial state. Glad to have a clean laptop, I wanted to turn on WiFi, but where is my WiFi? It's written only "Not connected - no connections are available" and it doesn't show me any network, nothing at all. I tried everything, searched, combined ... I connected the cable to the internet, but nothing even shows the internet. I do not know what happened, I read that maybe I do not have drivers installed, but how do I install if the internet does not work? Please help.
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  • #2 16908112
    ForeverYoung09
    Level 10  
    Posts: 17
    Help: 3
    Rate: 1
    Network adapter drivers may be the main reason for the lack of internet in your laptop :wink:
    You can try to install them, for example, by downloading card drivers to a pendrive from another computer and transferring to your own :wink:
    As long as you have the opportunity :D
  • #3 16908117
    Vytautas_YT
    Level 30  
    Posts: 1425
    Help: 128
    Rate: 297
    Insert SS from Device Manager. How did you reset it to default?
  • #4 16908224
    FxJ
    Level 21  
    Posts: 589
    Help: 9
    Rate: 5
    You need to update everything and the system and drivers now.
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  • #5 16908573
    Patkawariatka18
    Level 7  
    Posts: 6
    Rate: 4
    ForeverYoung09 wrote:
    Network adapter drivers may be the main reason for the lack of internet in your laptop :wink:
    You can try to install them, for example, by downloading card drivers to a pendrive from another computer and transferring to your own :wink:
    As long as you have the opportunity :D

    Currently, I have no such opportunity, I tried on the phone ... First, via a USB cable, but another one is a problem, and then via bluetooth, but here too my laptop fails ...

    Okay, somehow I managed to transfer the drivers from the phone to the laptop, but I don't know if these are these ... I have no idea what they are supposed to be ...
  • #6 16909497
    Vytautas_YT
    Level 30  
    Posts: 1425
    Help: 128
    Rate: 297
    What did I ask for? Where's the SS from the device manager? How can anyone help you if you do not provide basic information?
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  • #7 16909963
    Patkawariatka18
    Level 7  
    Posts: 6
    Rate: 4
    Vytautas_YT wrote:
    What did I ask for? Where's the SS from the device manager? How can anyone help you if you do not provide basic information?


    Please, that's it?
    Attachments:
    • Dell Inspiron 15 7560: Can't Find/See WiFi Networks after Reset - No Connections Available IMG_20171223_212730.jpg (4.93 MB) You must be logged in to download this attachment.
  • #8 16909982
    JayRo
    Level 38  
    Posts: 2408
    Help: 698
    Rate: 934
    There is clearly a lack of drivers for the Wifi card as well as a few others. Enter the device ID "Network Controller" and the system version.
  • #9 16910030
    Patkawariatka18
    Level 7  
    Posts: 6
    Rate: 4
    JayRo wrote:
    There is clearly a lack of drivers for the Wifi card as well as a few others. Enter the device ID "Network Controller" and the system version.


    So, as far as I know, you probably mean Windows 8 Version 6.3, but the device id is sorry, where should I find? haha
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  • #11 16910075
    Patkawariatka18
    Level 7  
    Posts: 6
    Rate: 4
    miecho18 wrote:
    Patkawariatka18 wrote:
    but the device id is sorry so where should i find?

    https://www.elektroda.pl/rtvforum/topic1228905.html
    Patkawariatka18 wrote:
    Windows 8 Version 6.3

    32 or 64 bit?

    64
    Attachments:
    • Dell Inspiron 15 7560: Can't Find/See WiFi Networks after Reset - No Connections Available IMG_20171223_222019.jpg (5.19 MB) You must be logged in to download this attachment.
  • #12 16910091
    JayRo
    Level 38  
    Posts: 2408
    Help: 698
    Rate: 934
    From what I see on the manufacturer's website there is only support for Windows 10 x64. As for the Inspiron 15 7560 model. If you provide the ID, we'll see what is the Intel or Qualcomm Wifi card there.
  • #13 16910124
    sylweksylwina
    Moderator of Computers service  
    Posts: 13170
    Help: 1875
    Rate: 2335
    You do not have a recovery partition?
    Because if you have it, from there restore the system immediately with the drivers ....
  • #14 16910158
    dt1
    Admin of Computers group  
    Posts: 47955
    Help: 7260
    Rate: 8185
    The card is Intel Dual Band Wireless AC 3160.
    Drivers to download:

    Windows 8 x64: https://downloadmirror.intel.com/24863/eng/Wireless_17.16.0_De64.exe
    Windows 8.1 x64: https://downloadmirror.intel.com/27310/eng/WiFi_20.10.2_PROSet64_Win8.1.exe

    The rest of the devices should also be installed (generally, everything that appears as Other Devices).
  • #15 16910902
    Patkawariatka18
    Level 7  
    Posts: 6
    Rate: 4
    dt1 wrote:
    The card is Intel Dual Band Wireless AC 3160.
    Drivers to download:

    Windows 8 x64: https://downloadmirror.intel.com/24863/eng/Wireless_17.16.0_De64.exe
    Windows 8.1 x64: https://downloadmirror.intel.com/27310/eng/WiFi_20.10.2_PROSet64_Win8.1.exe

    The rest of the devices should also be installed (generally, everything that appears as Other Devices).

    Thanks so much for your help! I knew from the beginning that I had no drivers, but none of them worked, apparently I am downloading the wrong ones, thanks again !!!
  • #16 16910940
    sylweksylwina
    Moderator of Computers service  
    Posts: 13170
    Help: 1875
    Rate: 2335
    I will ask you again, do you not have Dell's recovery there? You'll make it much easier to understand how recovery will be. You'll have all the drivers right away.
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Topic summary

✨ The discussion revolves around a Dell Inspiron 15 7560 laptop that lost WiFi connectivity after a factory reset. The user initially faced issues with no available networks and suspected missing drivers. Responses suggested downloading the necessary network adapter drivers from another computer and transferring them via USB. The user managed to transfer some drivers but was unsure of their correctness. Further advice included checking the Device Manager for the network controller ID and confirming the operating system version. It was identified that the laptop uses an Intel Dual Band Wireless AC 3160 card, with specific driver links provided for Windows 8 and 8.1. The importance of using the recovery partition for driver restoration was also emphasized.
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FAQ

TL;DR: One missing driver can make Windows show “No connections available.” “The card is Intel Dual Band Wireless AC 3160.” Fix it by installing the correct Intel Wi‑Fi driver via USB, then update the rest. [Elektroda, dt1, post #16910158] Why it matters: This FAQ helps Dell Inspiron 15 7560 owners restore Wi‑Fi visibility after a reset without an internet connection.

Quick Facts

Why does my Inspiron 15 7560 say “Not connected — no connections are available” after a reset?

The reset removed your Wi‑Fi driver, so Windows can’t see the adapter or nearby networks. Installing the proper adapter driver restores wireless scans and connections. In this case, the forum identified the Intel Dual Band Wireless‑AC 3160 as the card to target with the right package. [Elektroda, JayRo, post #16909982]

Which Wi‑Fi adapter does the Dell Inspiron 15 7560 use?

The thread’s unit uses an Intel Dual Band Wireless‑AC 3160 card. “The card is Intel Dual Band Wireless AC 3160.” Install the matching Windows 8/8.1 x64 package to bring Wi‑Fi back. [Elektroda, dt1, post #16910158]

Where can I get the correct Windows 8/8.1 x64 driver?

Use the packages referenced in the thread: Windows 8 x64 driver 17.16.0 and Windows 8.1 x64 driver 20.10.2. These versions match the AC 3160 and were provided as working downloads for restoring Wi‑Fi visibility and connectivity. [Elektroda, dt1, post #16910158]

How do I install the Wi‑Fi driver without internet on the laptop?

Three steps: 1. On another PC, download the Wi‑Fi driver. 2. Copy it to a USB flash drive. 3. Run the installer on your Dell and reboot. This offline transfer method bypasses the lack of connectivity and gets you online. [Elektroda, ForeverYoung09, post #16908112]

Does this model only support Windows 10 x64 drivers from Dell?

A responder noted manufacturer listings for Inspiron 15 7560 showed Windows 10 x64 support. Installing a Windows 10‑only package on Windows 8/8.1 fails to enable Wi‑Fi. Match your OS exactly when choosing drivers. [Elektroda, JayRo, post #16910091]

What is a Device ID, and where do I find it?

A Device ID uniquely identifies your hardware so you can fetch the exact driver. In Device Manager, open the unknown Network Controller’s Properties, then Details, then Hardware IDs to copy it for lookup. [Elektroda, miecho18, post #16910047]

Why did helpers ask for a Device Manager screenshot?

A screenshot shows which devices lack drivers and whether the Wi‑Fi card is detected. That visual confirms if you must install chipset, Wi‑Fi, Bluetooth, or LAN packages next. It speeds accurate advice. [Elektroda, Vytautas_YT, post #16909497]

Do I need to install other drivers once Wi‑Fi works?

Yes. Install everything flagged under “Other devices” and update system drivers so power, audio, Bluetooth, and LAN work correctly. Completing these removes residual yellow exclamation marks and avoids hidden issues. [Elektroda, dt1, post #16910158]

Is there a faster, one‑shot way to restore all drivers?

Use the Dell recovery partition if present. Recovery reinstalls Windows along with bundled drivers, saving time versus manual downloads. It’s the cleanest path after a problematic reset. [Elektroda, sylweksylwina, post #16910124]

I installed a driver but still see no Wi‑Fi networks. What now?

Validate OS alignment. A Windows 10‑only driver on Windows 8/8.1 won’t initialize the adapter. Reinstall the correct OS‑matched package, then reboot. If needed, recheck with the Device ID to confirm the AC 3160 target. [Elektroda, JayRo, post #16910091]

Can I move drivers using my phone if I don’t have a USB stick?

Yes, but USB mass‑storage or OTG is most reliable. Bluetooth transfer can fail before the Bluetooth driver exists. A flash drive keeps things simple and avoids pairing limits before drivers are installed. [Elektroda, ForeverYoung09, post #16908112]

What is Device Manager, in simple terms?

Device Manager lists your PC’s hardware and their drivers. Unknown or malfunctioning devices show warning icons. Open it to see the Network Controller and other items that need drivers after a reset. [Elektroda, Vytautas_YT, post #16908117]

Which exact versions should I try first for AC 3160 on Windows 8/8.1 x64?

Try Windows 8 x64 version 17.16.0 or Windows 8.1 x64 version 20.10.2. These versions were shared as working references and match the adapter named in the thread. Install, reboot, then test scanning. [Elektroda, dt1, post #16910158]

Do I need to update Windows after restoring Wi‑Fi?

Yes. After installing the baseline driver, update Windows and remaining drivers. This closes stability gaps and can improve wireless performance and roaming. “You need to update everything and the system and drivers now.” [Elektroda, FxJ, post #16908224]

What’s a recovery partition, and why use it here?

A recovery partition is a hidden disk area with the factory image. Launching it reinstalls Windows and drivers in one pass, often fixing missing Wi‑Fi after resets without manual hunting. [Elektroda, sylweksylwina, post #16910940]

How do I verify that Windows is 64‑bit before picking a driver?

Open System settings and check System type for 64‑bit. The thread case used Windows 8 64‑bit, so 64‑bit packages were required. Picking the wrong bitness blocks the driver from loading. [Elektroda, Patkawariatka18, post #16910075]
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