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Cannot connect to WiFi - Dell Studio 1555, Dell Wireless 1397, Win 10, Troubleshooting Steps

dh707 4542 10
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 16749848
    dh707
    Level 9  
    Hey, help please. I own Della Studio 1555 and as a Dell Wireless 1397 network card. Once upon a time I did not want to connect to WiFi at home and the problem persists until now. I didn't do anything the day before, I didn't install any software, Win 10 didn't download any update.
    The phone connects to WiFi without any problem. When I turn on the hotspot on my phone - the computer connects without any problems. Nobody tampered with the router.

    Searching for a solution on the network, I took the following steps:
    - I uninstalled and reinstalled the network card, i.e. I entered Device Manager -> Network adapters -> I chose Dell Wireless -> Uninstall and then Action -> Scan for hardware changes
    - I typed on the command line (started as admin), because somewhere on the network I found this solution:
    Quote:
    ipconfig / release
    ipconfig / renew
    ipconfig / flushdns
    ipconfig / registerdns
    arp -d
    nbtstat -r
    nbtstat -yy
    netsh winsock reset

    - I was checking if the card has settings, that when the laptop is on a cable, some battery saving turns on, but none of these things

    I have no idea what to do anymore :( ...
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  • #2 16749898
    bogiebog
    Level 43  
    Use inssider 2.x, perform wifi scan, show results.
    WIFI network name?
  • #3 16750212
    dh707
    Level 9  
    5e4fd9 network

    Cannot connect to WiFi - Dell Studio 1555, Dell Wireless 1397, Win 10, Troubleshooting Steps

    I will add that I noticed, having opened the Network connections folder, that when I want to connect with this WiFi, the card turns off for a moment, i.e. it changes from black to white icon. I don't know if it's important.
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  • #4 16750226
    bogiebog
    Level 43  
    Crowded there on the 2.4Ghz band.

    If you move the laptop near the router, does it change anything?

    WIFI router model?

    Added after 8 [minutes]:

    What high speed internet connection do you have?
  • #5 16750270
    dh707
    Level 9  
    Well crowded, but for two years there were no problems. When you change the distance, nothing changes. I go to the router and do the same.
    CISCO EPC3928S router.
    I connect about 5mbps with what I associate, but I don't remember well.
  • #6 16750285
    bogiebog
    Level 43  
    Start the computer in safe mode + network support, does it change anything?
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  • #7 16750408
    dh707
    Level 9  
    He's been trying for a long time to connect ... He connects and nothing. Neither message nor connection. : /
  • #8 16750477
    bogiebog
    Level 43  
    Delete / forget WIFI connection and reconnect.
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  • #9 16750506
    dh707
    Level 9  
    I have done it a long time ago :( The network is not saved.
  • #10 16750513
    bogiebog
    Level 43  
    Download and run linux live (eg Linux Live Mint) on USB and check if linux live connects WIFI.
  • #11 16944007
    flo333
    Level 10  
    Ps what I noticed is that no device wants to connect to the 2.4GHz network and 5GHz work all correctly, but my paw has the unfortunate 7260N card and I can't change it. Reset the router and everything works, the win10 scan showed the message that you cannot connect to the hidden network, is it possible that the router is hiding 2.4GHz by itself?
    For both it was the same password, I changed it to another maybe it will help something.
    I need someone who could help in the removal of the whitelist

Topic summary

The discussion revolves around a user experiencing persistent WiFi connectivity issues with a Dell Studio 1555 laptop equipped with a Dell Wireless 1397 network card while running Windows 10. Despite the laptop connecting to a mobile hotspot, it fails to connect to the home WiFi network, which is a CISCO EPC3928S router. The user has attempted various troubleshooting steps, including uninstalling and reinstalling the network card, checking network settings, and trying to connect in safe mode, but to no avail. Other participants suggest performing a WiFi scan, moving closer to the router, deleting and reconnecting to the WiFi network, and testing connectivity using a Linux live USB. Additionally, there are mentions of issues with the 2.4GHz band, which appears to be crowded and potentially hidden, while the 5GHz band functions correctly.
Summary generated by the language model.
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