IVMS-4200 V1.02.05.02 and DS-7616NI-K2 Stream Encoding Key Issue on Mac vs Windows

Recorder DS-7616NI-K2 the latest firmware and iVMS-4200 V1.02.05.02 (for Mac)
Unable to enter the encryption key, I am looking for an option in groups but there is no.
on iVMS-4200 Windows it is possible to enter the encryption key in the group properties and the preview works,
If I disable access to the hikconect platform in the recorder, the preview works on the Mac.
the recorder is connected to iVMS via the local network.

has anyone solved this problem.

edziu wrote:

iVMS-4200 V1.02.05.02 (for Mac)

I will answer you like hikvision Poland that summer, because the Mac software did not support the stream from 4mpx dome cameras. (the tube works, the same firmware in the cameras)

"Sir, the version for the US market is released because it had to. It's not as supported as the Windows version. It won't work because it doesn't." (that's what it sounded like)

And now explain to the client what he spent PLN 30,000 on cameras, and he cannot see them on the computer. I already had my pants full to go out with this. But I managed to smooth things over with a preview through safari and it worked.

One and a half years ago, when you turned on stream encryption, there was no preview on the mobile application. Also, when asking what was going on, the answer was not very professional.

Also, I recommend that everyone be careful what you promise customers without being sure. Because you can sometimes have a good ride, and at the end make an idiot of yourself because even the manufacturer will not tell us why he introduced a given function and how to handle it. For example, access and sharing with others in HIK CONNECT in summer 2016. One big unknown