The Hik Connect application does not load recordings from one of the cameras

Question

Well, I have a problem with the Hik Connect application, when I try to remotely play back the recordings, I can only do it from one camera, the recordings are loaded endlessly on the other camera and an error pops up Video playback failed. Error code: (260015)

How to fix it ?
I will add that the recordings show the norm on the computer in Ivms, not from two cameras

dawidedziu · Answer

Cloud, DDNS or Port Forwarding? Uninstall the app and reinstall it. Have you checked on other equipment?

snorg1 · Answer

Cloud, I will add that on the computer in Ivms the recordings appear normally from two cameras uninstalling did not work, and unfortunately I do not have anything else to check for now or tomorrow

dawidedziu · Answer

Locally or remotely? And another question, is this a problem with just this one camera or the other too? How is it for you ?: - you are playing camera no.1 (working) and camera no.2 is not working, - you are playing camera number 1 (working) and camera number 3 is not working, - you play camera no.1 (working) and camera no.3 working.

snorg1 · Answer

locally and remotely I currently have 2 cameras, so playback only works on 1

dawidedziu · Answer

Install IVMS-4500 on phone and check.

snorg1 · Answer

Works on the phone

dawidedziu · Answer

So at the moment you do not work with playback from two cameras in the Hik-Connect app, but it works on the IVMS on the phone and on the IVMS on the computer?
What happens when you switch cameras during playback (select the first as the second, and the second as the first)?

snorg1 · Answer

One works in hik connect, swapping places does not help, unfortunately

Added after 1 [hours] 35 [minutes]:

Now I noticed an ailment, set the slider to a random hour and playback started, but wanting to fast forward a little further or closer, it doesn't work anymore. So it turns out that I can play from the other camera but only at certain minutes (and it always works on that given minute) so I don't know why this is happening

everything is fine on ivms

sosarek · Answer

Do you have all rights for remote viewing active in the recorder for the account you are using?

snorg1 · Answer

where exactly should I look for it? Unfortunately, I do not see such options in the recorder

sosarek · Answer

User account settings.

snorg1 · Answer

I don't have any permission options there it is only possible to change the password, username and export

dawidedziu · Answer

Also, the problem is rather in the app itself on this phone, since it works on IVMS. The cloud from the vending machine works under the admin account, so there should be access to all cameras.

snorg1 · Answer

I also checked on another device the effect is exactly the same so i don't know what's going on !?

jacku6 · Answer

I have a similar problem, and remote playback always doesn't work at certain times, for me around 6-9 am, I read somewhere that it's because of overloaded hik servers, but is it true?

[Solved] The Hik Connect application does not load recordings from one of the cameras

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