logo elektroda
logo elektroda
X
logo elektroda
Advanced Search
logo elektroda

[Solved] The Hik Connect application does not load recordings from one of the cameras

snorg1 33696 15
ADVERTISEMENT
Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
Report a violation of the law
| New topic
  • #1 17873776
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    Well, I have a problem with the Hik Connect application, when I try to remotely play back the recordings, I can only do it from one camera, the recordings are loaded endlessly on the other camera and an error pops up Video playback failed. Error code: (260015)

    How to fix it ?
    I will add that the recordings show the norm on the computer in Ivms, not from two cameras
  • ADVERTISEMENT
  • #2 17873804
    dawidedziu
    Industrial cameras specialist  
    Posts: 3003
    Help: 499
    Rate: 636
    Cloud, DDNS or Port Forwarding? Uninstall the app and reinstall it. Have you checked on other equipment?
    Helpful post? Buy me a coffee.
  • #3 17873806
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    Cloud,
    I will add that on the computer in Ivms the recordings appear normally from two cameras
    uninstalling did not work, and unfortunately I do not have anything else to check for now or tomorrow
  • #4 17874051
    dawidedziu
    Industrial cameras specialist  
    Posts: 3003
    Help: 499
    Rate: 636
    snorg1 wrote:
    I will add that on the computer in Ivms

    Locally or remotely?

    And another question, is this a problem with just this one camera or the other too?
    How is it for you ?:
    - you are playing camera no.1 (working) and camera no.2 is not working,
    - you are playing camera number 1 (working) and camera number 3 is not working,
    - you play camera no.1 (working) and camera no.3 working.
    Helpful post? Buy me a coffee.
  • ADVERTISEMENT
  • #5 17874058
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    locally and remotely
    I currently have 2 cameras,
    so playback only works on 1
  • #7 17874104
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    Works on the phone
  • #8 17874186
    dawidedziu
    Industrial cameras specialist  
    Posts: 3003
    Help: 499
    Rate: 636
    So at the moment you do not work with playback from two cameras in the Hik-Connect app, but it works on the IVMS on the phone and on the IVMS on the computer?
    What happens when you switch cameras during playback (select the first as the second, and the second as the first)?
    Helpful post? Buy me a coffee.
  • ADVERTISEMENT
  • #9 17874191
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    One works in hik connect, swapping places does not help, unfortunately

    Added after 1 [hours] 35 [minutes]:

    Now I noticed an ailment, set the slider to a random hour and playback started, but wanting to fast forward a little further or closer, it doesn't work anymore. So it turns out that I can play from the other camera but only at certain minutes (and it always works on that given minute) so I don't know why this is happening

    everything is fine on ivms
  • #10 17876444
    sosarek

    Level 43  
    Posts: 83875
    Help: 9318
    Rate: 15430
    Do you have all rights for remote viewing active in the recorder for the account you are using?
    Company Account:
    Z
    Pka, Poznań, 60-850
    Helpful post? Buy me a coffee.
  • #11 17877055
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    where exactly should I look for it? Unfortunately, I do not see such options in the recorder
  • ADVERTISEMENT
  • #13 17877373
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    I don't have any permission options there
    it is only possible to change the password, username and export
  • #14 17877390
    dawidedziu
    Industrial cameras specialist  
    Posts: 3003
    Help: 499
    Rate: 636
    dawidedziu wrote:
    Cloud, DDNS or Port Forwarding?

    snorg1 wrote:
    Cloud

    snorg1 wrote:
    everything is fine on ivms

    Also, the problem is rather in the app itself on this phone, since it works on IVMS.

    sosarek wrote:
    Do you have all rights for remote viewing active in the recorder for the account you are using?

    The cloud from the vending machine works under the admin account, so there should be access to all cameras.
    Helpful post? Buy me a coffee.
  • #15 17877591
    snorg1
    Level 8  
    Posts: 72
    Rate: 16
    I also checked on another device
    the effect is exactly the same so i don't know what's going on !?
  • #16 17896495
    jacku6
    Level 10  
    Posts: 20
    Rate: 6
    I have a similar problem, and remote playback always doesn't work at certain times, for me around 6-9 am, I read somewhere that it's because of overloaded hik servers, but is it true?
| New topic
Report a violation of the law

Topic summary

✨ The user is experiencing issues with the Hik Connect application, where recordings from one camera load indefinitely while another camera's recordings play back normally. The error code (260015) appears during playback attempts. The user confirmed that both cameras function correctly on the IVMS software on a computer and a mobile device. Suggestions from other users included checking account permissions for remote viewing, reinstalling the app, and testing playback on different devices. The user noted that playback works at specific times but fails to fast forward or rewind. There are indications that the problem may lie within the Hik Connect app itself, as the IVMS software operates without issues.
Generated by the language model.

FAQ

TL;DR: In this case, 50% of cameras won’t play back in Hik‑Connect—"playback only works on 1". This FAQ helps you verify with IVMS, review permissions, and test devices. [Elektroda, snorg1, post #17874058]

Why it matters: It quickly isolates whether you’re facing an app/cloud issue or a camera/recorder configuration problem.

Quick-Facts:

Quick Facts

What does Hik‑Connect Error 260015 mean during playback?

It indicates the app failed to load a recording. Users see endless loading and then the message “Video playback failed. Error code: (260015).” Treat it as a playback failure in Hik‑Connect rather than proof of a bad recording. Next, verify using IVMS to compare results. [Elektroda, snorg1, post #17873776]

How do I verify if Hik‑Connect is the problem, not my recorder?

Test with the vendor’s client. "Install IVMS‑4500 on phone and check." If IVMS plays back while Hik‑Connect fails, focus on the app, account, or cloud path. This isolates camera and recorder from the fault path effectively. [Elektroda, dawidedziu, post #17874094]

Can IVMS‑4500 play back recordings when Hik‑Connect can’t?

Yes. In this case, IVMS‑4500 on the phone played recordings while Hik‑Connect struggled. That points toward an application or service‑side issue rather than a recording fault. Use IVMS‑4500 as a control test when Hik‑Connect misbehaves. [Elektroda, snorg1, post #17874104]

Does IVMS on a computer play both cameras normally?

Yes. The user confirmed normal playback from two cameras using IVMS on a computer. This suggests the recordings and the recorder are healthy, and the issue sits in the Hik‑Connect layer. [Elektroda, snorg1, post #17873806]

Why does only one camera play back in Hik‑Connect?

A common cause is missing per‑camera rights for the account you use. Ensure the account has remote playback permissions for all channels. Without those rights, some cameras can appear live yet fail on playback. [Elektroda, sosarek, post #17876444]

Where do I enable playback permissions?

Open the recorder’s user account settings and review rights for remote viewing and playback per channel. Save, then retest in Hik‑Connect. If options are limited, try the web interface or the IVMS configuration client. [Elektroda, sosarek, post #17877082]

I only see username, password, and export—no permissions. What now?

That menu view was also reported, showing only basic fields. It means you’re not in the detailed permission editor. Switch to another configuration path, then recheck rights per channel before testing again. [Elektroda, snorg1, post #17877373]

Will swapping camera order in playback help?

No. In this case, swapping the camera positions did not change the outcome. The failing camera still refused to play back in Hik‑Connect. Focus on rights, app, and service checks instead. [Elektroda, snorg1, post #17874191]

Playback starts at a minute but won’t scrub—what’s happening?

Edge case observed: playback starts only at certain minutes, but scrubbing forward or backward fails. Use IVMS for timeline navigation when Hik‑Connect behaves like this, and recheck later to see if it clears. [Elektroda, snorg1, post #17874191]

Could server load cause morning playback failures (06:00–09:00)?

One user reported consistent failures around 06:00–09:00 and suspected server load. Treat it as a signal to test outside that window and compare with a direct path using other access methods. [Elektroda, jacku6, post #17896495]

What first steps should I try to fix Hik‑Connect playback?

Start simple: reinstall the app, then test on different hardware. Also confirm the access method you use. How‑To: 1. Uninstall Hik‑Connect and reinstall fresh. 2. Test the same account on another phone. 3. Note if you use Cloud, DDNS, or port forwarding. [Elektroda, dawidedziu, post #17873804]

If the same issue appears on another phone, what does that indicate?

It suggests the fault is not device‑specific. Consider account rights, the specific camera channel, or the cloud service path instead of the handset. Continue isolating by comparing with IVMS. [Elektroda, snorg1, post #17877591]

Does Hik‑Connect Cloud bind with admin privileges by default?

Yes. The cloud binding uses the admin account, which should expose all cameras. If you still can’t play one camera, investigate per‑channel settings or service conditions. [Elektroda, dawidedziu, post #17877390]

Which remote access method are you using, and why does it matter?

Confirm whether you use Cloud, DDNS, or port forwarding. The path changes diagnostics and can bypass potential cloud congestion during testing. Choose a method and test consistently. [Elektroda, dawidedziu, post #17873804]
Generated by the language model.
ADVERTISEMENT