[Solved] HIKVISION DS-2CD2142FWD-IWS Camera Connectivity Issue: Fails to Connect via iVMS-4200 & Web Browser

Hello. My problem is that I can't connect to the camera, it is connected directly to the computer with a cable.
Immediately after the purchase for the first week, it worked normally, but I had to disconnect it from the power supply for several days and there has been a problem since then.

I reset the camera according to the instructions, set a new password, but when I try to connect using the iVMS-4200 program, the following message appears:

"c HCNetSDK.dll [7]. (Connection to the device failed. The device is offline or network communication timed out)

I also cannot enter the camera through the browser by entering the camera's IP.
The diode in the camera is on, also on the power supply, I also changed the cable, but nothing helped.
I am asking for help, any advice or tips on what to do. Thank you

Maybe it will direct you.

I did as you wrote

A message pops up:


I don't know what's going on

What is the IP address of the computer and camera at the moment?

192.168.1.103 - Computer
192.168.1.64 - Such a camera shows me in the program

Only I disconnect the cable from the computer with internet and connect the camera directly to the computer

I bet that if you unplug your computer from the router, your computer will lose its IP address.
Is the camera on your 12V power supply?
Option 1.
Set your computer's permanent address, e.g. 192.168.1.103 and check if you can log in to the camera via the browser.
If you succeed, remove the camera in IVMS settings and add it again in this program.
Option 2.
Connect your computer to the router and also a webcam. Check if you connect the computer with the cam.

The camera menu was successfully accessed. I changed the ip address of my computer's network card to a permanent one and it helped.

By the way, I would like to ask for help in the matter of providing remote viewing of the camera image.

I connected the camera to the router, changed its ip to 192.168.2.64 (router 192.168.2.1), everything is ok, but I do not know how to route ports on the router (D-Link 615).

I changed the ports on the camera to those recommended by the manufacturer


And in the router I redirected the ports


I am not sure if I did everything right, because I will not see the external IP address in the camera in the NAT tab.

Anyone know how to deal with this?

Do you have a permanent IP address? Where does the supplier come from?

Fixed IP address, radio internet

Insert screenshots from the "Port" and "TCP / IP" tabs from the camera and local network settings from D-Link.

Remember that when you set up a redirection, you can only check the operation from an external IP address.

I tried to log in from an external IP address in the form IP: 8080, but it doesn't work

fakerus wrote:

why these parades?

Maybe a friend wants the image to load faster and have remote access to camera parameters

nowicjusz50 wrote:

fakerus wrote:

why these parades?

Maybe a friend wants the image to load faster and have remote access to camera parameters

I just mean remote access to the camera from any other device except the home with Internet access.

And someone will tell you how to configure it?

I close the topic. I used Hik Connect and everything flashes.