Hello. My problem is that I can't connect to the camera, it is connected directly to the computer with a cable. Immediately after the purchase for the first week, it worked normally, but I had to disconnect it from the power supply for several days and there has been a problem since then. I...

Name: HIKVISION DS-2CD2142FWD-IWS Camera Connectivity Issue: Fails to Connect via iVMS-4200 & Web Browser
Uploaded: 2018-06-17T14:43:10+02:00
Description: Hello. My problem is that I can't connect to the camera, it is connected directly to the computer with a cable. Immediately after the purchase for the first week, it worked normally, but I had to disconnect it from the power supply for several days and there has been a problem since then. I...

I bet that if you unplug your computer from the router, your computer will lose its IP address. Is the camera on your 12V power supply? Option 1. Set your computer's permanent address, e.g. 192.168.1.103 and check if you can log in to the camera via the browser. If you succeed, remove the camera in IVMS settings and add it again in this program. Option 2. Connect your computer to the router and also a webcam. Check if you connect the computer with the cam.

on the computer you activate the windows and R logo key combinations and in the window enter the ping -t camera address and you have information about the status of your device, if you do not know what we are writing to, please contact the seller of the device for help. no offense to stop the ping process, press the Ctrl and C keys

I did as you wrote A message pops up: I don't know what's going on

What is the IP address of the computer and camera at the moment?

192.168.1.103 - Computer 192.168.1.64 - Such a camera shows me in the program Only I disconnect the cable from the computer with internet and connect the camera directly to the computer

The camera menu was successfully accessed. I changed the ip address of my computer's network card to a permanent one and it helped. By the way, I would like to ask for help in the matter of providing remote viewing of the camera image. I connected the camera to the router, changed its ip to 192.168.2.64 (router 192.168.2.1), everything is ok, but I do not know how to route ports on the router (D-Link 615). I changed the ports on the camera to those recommended by the manufacturer And in the router I redirected the ports I am not sure if I did everything right, because I will not see the external IP address in the camera in the NAT tab. Anyone know how to deal with this?

Do you have a permanent IP address? Where does the supplier come from?

Fixed IP address, radio internet

Insert screenshots from the Port and TCP / IP tabs from the camera and local network settings from D-Link.

Remember that when you set up a redirection, you can only check the operation from an external IP address.

[Solved] HIKVISION DS-2CD2142FWD-IWS Camera Connectivity Issue: Fails to Connect via iVMS-4200 & Web Browser

Qris96 20604 18

Best answers

How can I connect a Hikvision DS-2CD2142FWD-IWS camera directly to a PC when iVMS-4200 and the browser report that the device is offline or has timed out?

Set a permanent IP address on the computer in the same subnet as the camera, then try the browser again; this fixed the connection in the thread [#17283054][#17283767] The problem was that unplugging the PC from the router likely made it lose its address, so a static address such as 192.168.1.103 was needed [#17283054] After the camera opened in the browser, the recommendation was to remove it from iVMS-4200 and add it again [#17283054] For later remote viewing, the thread starter ended up using Hik-Connect/P2P and said it worked [#17289368]

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#1 17280648 17 Jun 2018 12:54

Qris96 Qris96

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Post #1
17280648 17 Jun 2018 12:54

Hello. My problem is that I can't connect to the camera, it is connected directly to the computer with a cable.
Immediately after the purchase for the first week, it worked normally, but I had to disconnect it from the power supply for several days and there has been a problem since then.

I reset the camera according to the instructions, set a new password, but when I try to connect using the iVMS-4200 program, the following message appears:

"c HCNetSDK.dll [7]. (Connection to the device failed. The device is offline or network communication timed out)

I also cannot enter the camera through the browser by entering the camera's IP.
The diode in the camera is on, also on the power supply, I also changed the cable, but nothing helped.
I am asking for help, any advice or tips on what to do. Thank you

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#2 17280897 17 Jun 2018 14:43

gradek83 gradek83

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Post #2
17280897 17 Jun 2018 14:43

Maybe it will direct you.
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#3 17281579 17 Jun 2018 21:16

Anonymous Anonymous

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Post #3
17281579 17 Jun 2018 21:16

Qris96 wrote:
I also cannot enter the camera through the browser by entering the camera's IP.
The diode in the camera is on, also on the power supply, I also changed the cable, but nothing helped.
I am asking for help, any advice or tips on what to do. Thank you

on the computer you activate the windows and R logo key combinations and in the window enter the ping -t camera address and you have information about the status of your device, if you do not know what we are writing to, please contact the seller of the device for help. no offense

to stop the ping process, press the Ctrl and C keys
#4 17282909 18 Jun 2018 17:12

Qris96 Qris96

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Post #4
17282909 18 Jun 2018 17:12

I did as you wrote

A message pops up:

I don't know what's going on
#5 17283015 18 Jun 2018 18:00

dawidedziu dawidedziu

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17283015 18 Jun 2018 18:00

What is the IP address of the computer and camera at the moment?

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#6 17283038 18 Jun 2018 18:06

Qris96 Qris96

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Post #6
17283038 18 Jun 2018 18:06

192.168.1.103 - Computer
192.168.1.64 - Such a camera shows me in the program

Only I disconnect the cable from the computer with internet and connect the camera directly to the computer
Helpful post

#7 17283054 18 Jun 2018 18:19

dawidedziu dawidedziu

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Post #7
17283054 18 Jun 2018 18:19

I bet that if you unplug your computer from the router, your computer will lose its IP address.
Is the camera on your 12V power supply?
Option 1.
Set your computer's permanent address, e.g. 192.168.1.103 and check if you can log in to the camera via the browser.
If you succeed, remove the camera in IVMS settings and add it again in this program.
Option 2.
Connect your computer to the router and also a webcam. Check if you connect the computer with the cam.

Helpful post? Buy me a coffee.
#8 17283767 18 Jun 2018 22:41

Qris96 Qris96

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Post #8
17283767 18 Jun 2018 22:41

The camera menu was successfully accessed. I changed the ip address of my computer's network card to a permanent one and it helped.

By the way, I would like to ask for help in the matter of providing remote viewing of the camera image.

I connected the camera to the router, changed its ip to 192.168.2.64 (router 192.168.2.1), everything is ok, but I do not know how to route ports on the router (D-Link 615).

I changed the ports on the camera to those recommended by the manufacturer

And in the router I redirected the ports

I am not sure if I did everything right, because I will not see the external IP address in the camera in the NAT tab.

Anyone know how to deal with this?
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#9 17283779 18 Jun 2018 22:45

dawidedziu dawidedziu

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Post #9
17283779 18 Jun 2018 22:45

Do you have a permanent IP address? Where does the supplier come from?

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#10 17283812 18 Jun 2018 23:04

Qris96 Qris96

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Post #10
17283812 18 Jun 2018 23:04

Fixed IP address, radio internet
#11 17283855 18 Jun 2018 23:27

dawidedziu dawidedziu

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Post #11
17283855 18 Jun 2018 23:27

Insert screenshots from the "Port" and "TCP / IP" tabs from the camera and local network settings from D-Link.

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#12 17284577 19 Jun 2018 12:42

gradek83 gradek83

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Post #12
17284577 19 Jun 2018 12:42

Remember that when you set up a redirection, you can only check the operation from an external IP address.
#13 17285261 19 Jun 2018 19:16

Qris96 Qris96

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Post #13
17285261 19 Jun 2018 19:16

I tried to log in from an external IP address in the form IP: 8080, but it doesn't work
#14 17285805 19 Jun 2018 23:21

Anonymous Anonymous

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Post #14
17285805 19 Jun 2018 23:21

BTW Qris96 for what these pageants, you have so-called P2P in this camera so-called access to the platform advanced settings tab. Knowing "live" if you have internet radio / etc then your provider can only "un" do it to you
#15 17286031 20 Jun 2018 07:00

nowicjusz50 nowicjusz50

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Post #15
17286031 20 Jun 2018 07:00

fakerus wrote:
why these parades?
Maybe a friend wants the image to load faster and have remote access to camera parameters
#16 17286972 20 Jun 2018 17:13

Qris96 Qris96

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Post #16
17286972 20 Jun 2018 17:13

nowicjusz50 wrote:

fakerus wrote:
why these parades?
Maybe a friend wants the image to load faster and have remote access to camera parameters

I just mean remote access to the camera from any other device except the home with Internet access.
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#17 17288083 21 Jun 2018 09:50

Anonymous Anonymous

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Post #17
17288083 21 Jun 2018 09:50

P2P gives you options such as remote device access, you must have ivms. Works on Hq and nekma cameras, I didn't check hika.
#18 17288123 21 Jun 2018 21:59

Qris96 Qris96

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Post #18
17288123 21 Jun 2018 21:59

And someone will tell you how to configure it?
#19 17289368 21 Jun 2018 22:00

Qris96 Qris96

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Post #19
17289368 21 Jun 2018 22:00

I close the topic. I used Hik Connect and everything flashes.
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Topic summary

The discussion revolves around a connectivity issue with the HIKVISION DS-2CD2142FWD-IWS camera, which fails to connect via the iVMS-4200 software and web browser after being disconnected from power. The user initially resolved the issue by setting a static IP address for their computer, allowing access to the camera's menu. Further complications arose when attempting to set up remote viewing after connecting the camera to a router and changing its IP address. Participants suggested checking IP configurations, ensuring proper power supply, and using port forwarding on the router for external access. The user ultimately found success using Hik Connect for remote access.
AI summary based on the discussion. May contain errors.

FAQ

TL;DR: One-step fix: set a static PC IP on the camera’s subnet; "Set your computer's permanent address." Then log in via browser and re-add in iVMS‑4200. [Elektroda, dawidedziu, post #17283054]

Why it matters: This FAQ helps owners of the Hikvision DS‑2CD2142FWD‑IWS fix local connectivity and set up reliable remote access.

Quick-Facts

In this case the camera used 192.168.1.64; put your PC on 192.168.1.x to reach it directly. [Elektroda, Qris96, post #17283038]
Setting the PC’s NIC to a permanent IP immediately restored access to the camera menu. [Elektroda, Qris96, post #17283767]
Port-forwarding must be tested from outside your LAN due to NAT loopback limits on many routers. [Elektroda, gradek83, post #17284577]
Hik‑Connect P2P solved remote viewing here, avoiding manual port forwarding. [Elektroda, Qris96, post #17289368]
Typical Hikvision ports: HTTP 80, Device 8000, RTSP 554; many change HTTP to 8080. [Hikvision, 2018]

Quick Facts

In this case the camera used 192.168.1.64; put your PC on 192.168.1.x to reach it directly. [Elektroda, Qris96, post #17283038]
Setting the PC’s NIC to a permanent IP immediately restored access to the camera menu. [Elektroda, Qris96, post #17283767]
Port-forwarding must be tested from outside your LAN due to NAT loopback limits on many routers. [Elektroda, gradek83, post #17284577]
Hik‑Connect P2P solved remote viewing here, avoiding manual port forwarding. [Elektroda, Qris96, post #17289368]
Typical Hikvision ports: HTTP 80, Device 8000, RTSP 554; many change HTTP to 8080. [Hikvision, 2018]

How do I fix “device offline/time‑out” in iVMS‑4200 for my DS‑2CD2142FWD‑IWS?

Put your PC and camera on the same subnet and use a static PC IP, then log in via a browser. Re-add the device in iVMS‑4200 if needed. How‑To: 1. Set PC IPv4 to 192.168.1.103/24. 2. Browse to http://192.168.1.64 and sign in. 3. In iVMS‑4200, remove and add the camera by IP, ports, and credentials. [Elektroda, dawidedziu, post #17283054]

What IP settings should my PC use when directly connected to the camera?

Use a static IP on the same subnet as the camera. Example: PC 192.168.1.103, mask 255.255.255.0. Leave gateway blank for a direct cable. This aligns with the guidance to “set your computer’s permanent address” before logging into the camera and then re-adding it in iVMS‑4200. [Elektroda, dawidedziu, post #17283054]

Ping shows “Request timed out.” How do I check reachability correctly?

Open Run, type ping -t , and observe replies. Use Ctrl+C to stop. No replies indicate the camera is unreachable at that IP. Confirm you are on the same subnet, the cable is connected, and the camera has power. Continuous ping helps you see when the device comes online. [Elektroda, Anonymous, post #17281579]

Which ports should I forward for Hikvision remote access?

Forward the camera’s HTTP, Server, and RTSP ports on your router to the camera’s LAN IP. Typical defaults are HTTP 80, Server 8000, and RTSP 554. Many users change the external HTTP port to 8080 while keeping internal at 80. Always match the device’s configured ports. [Hikvision, 2018]

Why can’t I test port forwarding from inside my home network?

Many routers lack NAT loopback, so LAN-to-WAN tests fail even when forwarding works. Use an external network (mobile data) to verify. As one expert said, “you can only check the operation from an external IP address.” This avoids false negatives during testing. [Elektroda, gradek83, post #17284577]

How do I enable Hik‑Connect P2P on this camera instead of port forwarding?

Enable Platform Access in the camera, then bind it to your Hik‑Connect account. 1. In the camera web UI: Configuration > Network > Advanced Settings > Platform Access, enable and set a verification code. 2. In Hik‑Connect or iVMS‑4200, log in and add the device by serial/QR. 3. Ensure the camera’s DNS and gateway are set. [Hikvision, 2018]

My ISP uses radio internet. Can I still reach the camera from outside?

Yes, if your WAN IP is public. If your WAN IP is in 100.64.0.0/10, you are behind Carrier‑Grade NAT and inbound port forwarding will not work. Ask for a public IP or use Hik‑Connect P2P. This address range identifies CGNAT deployments. [IETF, 2012]

How do I add the camera back into iVMS‑4200 after a reset or IP change?

First, confirm local access via the browser. In iVMS‑4200, delete the old entry. Add the device again using its current IP, correct ports, and the new password. This refreshes the connection parameters and resolves “offline” entries created before the change. [Elektroda, dawidedziu, post #17283054]

What URL do I use to reach the web UI after changing the HTTP port?

Use http://LAN_IP:HTTP_port from inside your network, for example http://192.168.2.64:8080 if you set the HTTP port to 8080. When off‑site, use your public IP or domain with the forwarded external HTTP port. Test from mobile data, not LAN. [Elektroda, Qris96, post #17285261]

The camera LED is on but I still can’t connect. What should I check first?

Power LEDs confirm power, not network. Ensure the Ethernet link is active, the PC is on the same subnet, and the NIC has a static IP when directly connected. Then run a continuous ping. If it replies, open the web UI and update iVMS‑4200 entries. [Elektroda, Qris96, post #17280648]

Can I connect both the PC and camera to the router to simplify access?

Yes. Connect both to the router so they share the same LAN. Then log in to the camera with its LAN IP from the PC’s browser. If you changed the camera’s HTTP port, append it to the URL. Add the device in iVMS‑4200 afterward. [Elektroda, dawidedziu, post #17283054]

I forwarded ports but still can’t see the camera from outside. What next?

Verify from an external network, not from inside your LAN. Use mobile data to browse to your public IP with the correct external port. If it works externally but not internally, your router likely lacks NAT loopback, which is normal. [Elektroda, gradek83, post #17284577]