FAQ
TL;DR: User reports ~50 ml in the drip tray after two coffees; KRUPS said “these are tests to check the device at the factory.” Video evidence helps warranty action. [Elektroda, pawelkar75, post #16943739]
Why it matters:** If your EA8250 leaks near the spouts, fast documentation can speed repair or replacement and reduce downtime.
Quick Facts
- Typical symptom: water pooling under spouts with ~50 ml in the drip tray after two coffees. [Elektroda, pawelkar75, post #16943739]
- Community verdict: “not normal operation”; likely at hose–spout connection from the brew unit. [Elektroda, bako79, post #16944241]
- Probable cause: spout manufacturing defect or deformation; replacement recommended. [Elektroda, nioop, post #16946656]
- Proof accelerates service: submitting a short video led to express handling. [Elektroda, pawelkar75, post #16951821]
- Outcome note: multiple spout swaps failed; switching to another brand resolved the issue. [Elektroda, pawelkar75, post #17230594]
Is water leaking near the EA8250 spouts normal?
No. A community member with a similar model called it “not normal operation,” pointing to the hose–spout interface from the brew unit. This area can mis-seat or leak. If you see puddling or drips at the chrome spouts, treat it as a fault, not routine byproduct. Capture a short video and prepare a claim. “Not normal operation” was the exact phrasing from the thread. [Elektroda, bako79, post #16944241]
Why did my new Krups have coffee in the grinder and a few cups already made?
KRUPS explained those coffees are factory test pours. The owner found beans in the grinder and three coffees registered right out of the box. This confirms the machine was wet-tested before shipment. Keep that context when assessing first-use moisture, but ongoing leaks at the spouts remain abnormal. [Elektroda, pawelkar75, post #16943739]
Where do leaks on the EA8250 often start?
Users traced leaks to the connection between the brew unit’s outlet hose and the spout tube. Misalignment, a nicked seal, or a deformed spout path can divert coffee into the drip tray or faceplate. Inspect that interface first when diagnosing persistent drips near the nozzles. [Elektroda, bako79, post #16944241]
What is the brew unit and spout assembly on this machine?
The brew unit compresses and extracts the puck; a short hose routes the beverage to the front spout assembly that splits into two nozzles. If that hose-to-spout junction loosens or the spout path warps, fluid bypasses the cups and surfaces as leaks. [Elektroda, bako79, post #16944241]
Could a missing seal or O‑ring be the reason mine leaks?
Yes. The OP asked about a missing seal after seeing leak traces near the white tube. A compromised or absent seal at the spout inlet can cause bypass and wetting of internal panels. Inspect for a flattened or absent O‑ring at that junction. [Elektroda, pawelkar75, post #16945922]
Will simply replacing the spout fix the problem?
It can, but not always. One expert suggested a spout manufacturing defect or deformation and advised replacement. Yet the OP had multiple spout swaps with no cure. Persistent leaks after replacements indicate the issue may be upstream or alignment-related. [Elektroda, nioop, post #16946656]
What should I include in a Krups warranty claim for a leak near the spouts?
Attach a short, clear video showing the leak and describe when it occurs (e.g., during extraction or rinse). One member advised writing to Krups directly and attaching video; this proved effective. Quote model, serial, purchase date, and observed volume lost. [Elektroda, kiepik, post #16945381]
How fast can service move if I provide a video?
Fast. After the owner uploaded a video via the Krups site, the machine was sent “express.” Visual evidence shortens triage and increases approval for parts or swaps. Keep your clip focused on the spouts and drip tray fill. [Elektroda, pawelkar75, post #16951821]
How do I self-check the spout path for misalignment or blockage? (3 steps)
- Remove the front spout and inspect channels for symmetry and debris.
- Confirm the white inlet tube seats squarely into the spout’s receiver.
- Refit carefully; run a rinse cycle while observing for side leaks.
The OP disassembled the spout and noted symmetry, which helps rule out internal distortion. [Elektroda, pawelkar75, post #16948854]
Service said “operational,” but it still leaks—what now?
Escalate with fresh video showing the exact leak path and post-service drip volume. The OP received the unit back as “operational,” yet leakage persisted. Clear evidence supports further action, like component realignment or a different repair center. [Elektroda, pawelkar75, post #16943739]
Is ~50 ml in the drip tray after two coffees acceptable?
No. The OP measured about 50 ml after two coffees along with visible spout-area leaks. That volume indicates beverage bypass, not normal purge. Treat it as a fault and document volumes to strengthen your claim. [Elektroda, pawelkar75, post #16943739]
What’s an edge case where spout replacement won’t help?
Repeated spout swaps didn’t resolve the OP’s leak. That points to upstream hose seating, brew unit outlet issues, or frame alignment. If two replacements fail, request inspection of the hose route and mating geometry. “Replacing it should help,” but not if the root cause lies upstream. [Elektroda, pawelkar75, post #16990474]
Did switching brands actually solve the problem for anyone?
Yes. The OP tested the same coffee in a De’Longhi and reported everything was OK. They ultimately ended the saga by buying a new machine, confirming the Krups unit remained problematic. [Elektroda, pawelkar75, post #17230594]
What result did multiple service visits and parts swaps produce here?
Despite several spout replacements and ongoing video submissions, the leak persisted. The consumer ombudsman route did not help much, and the user resolved it by replacing the machine. This is a cautionary outcome for prolonged faults. [Elektroda, pawelkar75, post #17219757]
Any quick stat I can cite in my service ticket?
Note that the unit showed three factory test coffees from new and still leaked visibly at the spouts. Pair that with your measured drip-tray volume and timestamps from your video. “These are tests to check the device at the factory,” per the brand. [Elektroda, pawelkar75, post #16943739]
IMG_201801...180222.jpg Download(3.38 MB)
IMG_201801...180222.jpg Download(3.38 MB)
