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[Solved] Krups EA8250 Coffee Machine: Water Leak near Spouts, Warranty Claim, Factory Test Issue & Video

pawelkar75 7845 13
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 16943739
    pawelkar75
    Level 7  
    Hello, I bought a coffee machine and after a few coffees there was a leak near the spouts. I returned to the store - a warranty claim. After a few days, the coffee machine was returned to me and it was written that it was and is operational and that the device was sealed. I would like to add that after opening the new machine, there was coffee in the grinder and three coffees made. KRUPS wrote that these are tests to check the device at the factory. I am attaching a video, is it normal coffee machine operation?
    [movie: bbb777cf77] https://filmy.elektroda.pl/32_1515350990.mp4 [/ movie: bbb777cf77]
    After making two coffees, I have about 50 ml of beakers in a drainer.
    Best regards and I am asking for professional answers.
    VID_201801...180059.mp4 (59.04 MB)You must be logged in to download this attachment. Krups EA8250 Coffee Machine: Water Leak near Spouts, Warranty Claim, Factory Test Issue & VideoIMG_201801...180222.jpg (3.38 MB)You must be logged in to download this attachment.
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  • #2 16944241
    bako79
    Level 11  
    no, this is not normal operation. I have a similar coffee maker, but one of the previous models.
    I suspect the leak is in the connection of the hoses from the brew unit to the spout tube.
    Link to youtub, what the route of this hose looks like
    https://www.youtube.com/watch?v=JzCUu04Wzp4
  • #3 16945381
    kiepik
    Level 13  
    Claim the warranty and write to the krups company directly and attach a video ;)
  • #4 16945919
    pawelkar75
    Level 7  
    The case went to the spokesman, today I was at the guy who repairs such coffee machines, he showed me how the spout is built, I removed mine. Is it possible that the spout does not keep up to receive coffee from this white tube, because it looks like it after the traces of leakage. I attach photos.
    Attachments:
    • Krups EA8250 Coffee Machine: Water Leak near Spouts, Warranty Claim, Factory Test Issue & Video IMG_20180108_165527.jpg (2.62 MB) You must be logged in to download this attachment.
    • Krups EA8250 Coffee Machine: Water Leak near Spouts, Warranty Claim, Factory Test Issue & Video IMG_20180108_165500.jpg (2.74 MB) You must be logged in to download this attachment.
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  • #5 16945922
    pawelkar75
    Level 7  
    Maybe some seal is missing there?
  • #7 16948854
    pawelkar75
    Level 7  
    Today I removed the spout and unscrewed it,
    I don't know what it should look like but I think it's ok
    it is symmetrical, no straight channels
    spreader, unless the channels are too narrow
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  • #8 16951821
    pawelkar75
    Level 7  
    Hello, I sent the video to the krups website and they had it sent
    express
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  • #9 16952501
    kiepik
    Level 13  
    And it is obvious what I wrote in post No. 3 :P
  • #10 16953136
    pawelkar75
    Level 7  
    I wonder what they'll do once they've had it
  • #11 16990474
    pawelkar75
    Level 7  
    Hello, I picked up the coffee machine, they replaced the spout with a new one, all chrome and it is still like in the movie. What to do with the coffee wrong?
  • #12 17219757
    pawelkar75
    Level 7  
    Hello, the next replacement of the spout and the movies sent to the store continue.
    The spokesman was poor, arranged in person
  • #13 17230594
    pawelkar75
    Level 7  
    Hello coffee, the same de longhi coffee and everything
    OK, I wonder what was wrong with the krups
  • #14 17232066
    pawelkar75
    Level 7  
    Hello coffee, the same de longhi coffee and everything
    OK, I wonder what was wrong with the krups

    Added after 17 [hours] 26 [minutes]:

    Finished topic I bought a new one
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Topic summary

✨ The discussion revolves around a Krups EA8250 coffee machine experiencing water leaks near the spouts after minimal use. The user filed a warranty claim, but upon receiving the machine back, it was reported as operational despite the leak. Concerns were raised about potential manufacturing defects in the spout or hose connections. Various users suggested claiming the warranty directly with Krups and provided insights into possible issues, including missing seals or deformation of the spout. The user later reported that the spout was replaced, but the problem persisted, leading to further exchanges with Krups and eventual consideration of purchasing a different brand.
Generated by the language model.

FAQ

TL;DR: User reports ~50 ml in the drip tray after two coffees; KRUPS said “these are tests to check the device at the factory.” Video evidence helps warranty action. [Elektroda, pawelkar75, post #16943739]

Why it matters:** If your EA8250 leaks near the spouts, fast documentation can speed repair or replacement and reduce downtime.

Quick Facts

Is water leaking near the EA8250 spouts normal?

No. A community member with a similar model called it “not normal operation,” pointing to the hose–spout interface from the brew unit. This area can mis-seat or leak. If you see puddling or drips at the chrome spouts, treat it as a fault, not routine byproduct. Capture a short video and prepare a claim. “Not normal operation” was the exact phrasing from the thread. [Elektroda, bako79, post #16944241]

Why did my new Krups have coffee in the grinder and a few cups already made?

KRUPS explained those coffees are factory test pours. The owner found beans in the grinder and three coffees registered right out of the box. This confirms the machine was wet-tested before shipment. Keep that context when assessing first-use moisture, but ongoing leaks at the spouts remain abnormal. [Elektroda, pawelkar75, post #16943739]

Where do leaks on the EA8250 often start?

Users traced leaks to the connection between the brew unit’s outlet hose and the spout tube. Misalignment, a nicked seal, or a deformed spout path can divert coffee into the drip tray or faceplate. Inspect that interface first when diagnosing persistent drips near the nozzles. [Elektroda, bako79, post #16944241]

What is the brew unit and spout assembly on this machine?

The brew unit compresses and extracts the puck; a short hose routes the beverage to the front spout assembly that splits into two nozzles. If that hose-to-spout junction loosens or the spout path warps, fluid bypasses the cups and surfaces as leaks. [Elektroda, bako79, post #16944241]

Could a missing seal or O‑ring be the reason mine leaks?

Yes. The OP asked about a missing seal after seeing leak traces near the white tube. A compromised or absent seal at the spout inlet can cause bypass and wetting of internal panels. Inspect for a flattened or absent O‑ring at that junction. [Elektroda, pawelkar75, post #16945922]

Will simply replacing the spout fix the problem?

It can, but not always. One expert suggested a spout manufacturing defect or deformation and advised replacement. Yet the OP had multiple spout swaps with no cure. Persistent leaks after replacements indicate the issue may be upstream or alignment-related. [Elektroda, nioop, post #16946656]

What should I include in a Krups warranty claim for a leak near the spouts?

Attach a short, clear video showing the leak and describe when it occurs (e.g., during extraction or rinse). One member advised writing to Krups directly and attaching video; this proved effective. Quote model, serial, purchase date, and observed volume lost. [Elektroda, kiepik, post #16945381]

How fast can service move if I provide a video?

Fast. After the owner uploaded a video via the Krups site, the machine was sent “express.” Visual evidence shortens triage and increases approval for parts or swaps. Keep your clip focused on the spouts and drip tray fill. [Elektroda, pawelkar75, post #16951821]

How do I self-check the spout path for misalignment or blockage? (3 steps)

  1. Remove the front spout and inspect channels for symmetry and debris.
  2. Confirm the white inlet tube seats squarely into the spout’s receiver.
  3. Refit carefully; run a rinse cycle while observing for side leaks. The OP disassembled the spout and noted symmetry, which helps rule out internal distortion. [Elektroda, pawelkar75, post #16948854]

Service said “operational,” but it still leaks—what now?

Escalate with fresh video showing the exact leak path and post-service drip volume. The OP received the unit back as “operational,” yet leakage persisted. Clear evidence supports further action, like component realignment or a different repair center. [Elektroda, pawelkar75, post #16943739]

Is ~50 ml in the drip tray after two coffees acceptable?

No. The OP measured about 50 ml after two coffees along with visible spout-area leaks. That volume indicates beverage bypass, not normal purge. Treat it as a fault and document volumes to strengthen your claim. [Elektroda, pawelkar75, post #16943739]

What’s an edge case where spout replacement won’t help?

Repeated spout swaps didn’t resolve the OP’s leak. That points to upstream hose seating, brew unit outlet issues, or frame alignment. If two replacements fail, request inspection of the hose route and mating geometry. “Replacing it should help,” but not if the root cause lies upstream. [Elektroda, pawelkar75, post #16990474]

Did switching brands actually solve the problem for anyone?

Yes. The OP tested the same coffee in a De’Longhi and reported everything was OK. They ultimately ended the saga by buying a new machine, confirming the Krups unit remained problematic. [Elektroda, pawelkar75, post #17230594]

What result did multiple service visits and parts swaps produce here?

Despite several spout replacements and ongoing video submissions, the leak persisted. The consumer ombudsman route did not help much, and the user resolved it by replacing the machine. This is a cautionary outcome for prolonged faults. [Elektroda, pawelkar75, post #17219757]

Any quick stat I can cite in my service ticket?

Note that the unit showed three factory test coffees from new and still leaked visibly at the spouts. Pair that with your measured drip-tray volume and timestamps from your video. “These are tests to check the device at the factory,” per the brand. [Elektroda, pawelkar75, post #16943739]
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