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Termet Termaq electronic GE 19-02. It doesn't always fire. Video

John.D.Rush 14289 13
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  • #1 16994712
    John.D.Rush
    Level 2  
    Posts: 3
    The stove burns as he pleases. Once it lights from the first shot, and once it doesn't want to smoke at all. Just turn off the water and unscrew it again. like in the movie:
    youtu.be/B6Hws1-LJF4
    There is no spark in the film because of the camera shutter, but it appears with every "shot". Recorded 4 fires:
    The first and last is ok. The second one is delayed. The third one not fired at all. Batteries changed.
    Do you have any idea what could be the reason?
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  • #3 16995822
    John.D.Rush
    Level 2  
    Posts: 3
    The problem is that the stove is under warranty, it has been reported and you came, did it, did it, did it and said it would be okay. And it was ... for 15 minutes from his departure. Because it is so with this stove. He has a day that fires every time and sometimes cuts and does not fire. To record a video, if it does not start, I recorded the material for 15 minutes. He fired all the time, until suddenly two unsuccessful attempts. At the moment, it doesn't smoke about every 4-5 fires.
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  • #4 16996396
    magir
    Level 29  
    Posts: 963
    Help: 128
    Rate: 378
    Read the instructions and realize if you can do it or better not call another professional.
    Attachments:
    • instrukcja-serwisowa-g-19-02-wersja-vulcano.pdf (2.68 MB) You must be logged in to download this attachment.
  • #5 16997795
    kasprzyk
    Electrician specialist  
    Posts: 5595
    Help: 354
    Rate: 669
    John.D.Rush wrote:
    The problem is that the stove is under warranty, it has been reported and you came, did it, did it, did it and said it would be okay. And it was ... for 15 minutes from his departure. Because it is so with this stove. He has a day that fires every time and sometimes cuts and does not fire. To record a video, if it does not start, I recorded the material for 15 minutes. He fired all the time, until suddenly two unsuccessful attempts. At the moment, it doesn't smoke about every 4-5 fires.
    You must not interfere with the warranty device.
    Advertise, including a request to exchange for a new device, record videos as evidence.
    Next time, avoid the termet wide arc, because what they are doing now is not even Soviet technical thought.
    It is a pity that they went down to the dogs with such reliable devices.
  • #6 16998145
    John.D.Rush
    Level 2  
    Posts: 3
    kasprzyk wrote:
    John.D.Rush wrote:
    The problem is that the stove is under warranty, it has been reported and you came, did it, did it, did it and said it would be okay. And it was ... for 15 minutes from his departure. Because it is so with this stove. He has a day that fires every time and sometimes cuts and does not fire. To record a video, if it does not start, I recorded the material for 15 minutes. He fired all the time, until suddenly two unsuccessful attempts. At the moment, it doesn't smoke about every 4-5 fires.
    You must not interfere with the warranty device.
    Advertise, including a request to exchange for a new device, record videos as evidence.
    Next time, avoid the termet wide arc, because what they are doing now is not even Soviet technical thought.
    It is a pity that they went down to the dogs with such reliable devices.


    I do not want to interfere with the device under warranty. Just when I submit the stove again under warranty and the same serviceman comes to me (although I will ask for a different one), I want to know what to ask him. "Is he sure and checked if this, then and it certainly works. And that he would write me what he checked and so on. I write here above all, to be smarter before visiting another serviceman :) .
  • #7 16998315
    BUCKS
    Level 39  
    Posts: 3820
    Help: 536
    Rate: 1084
    kasprzyk wrote:
    Next time, avoid the termet wide arc, because what they are doing now is not even Soviet technical thought.
    It is a pity that they went down to the dogs with such reliable devices.

    This opinion applies only to Termet instantaneous water heaters, does it also cover condensing boilers?
    20 years ago I had a 2-function Termet gas boiler and I was not happy with it, but now I think that Termet boilers are not bad and are worth attention. But if you know something I don't know, I'd love to hear a more detailed opinion about why I should avoid Termet gas boilers.
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  • #8 16998406
    kasprzyk
    Electrician specialist  
    Posts: 5595
    Help: 354
    Rate: 669
    John.D.Rush wrote:
    kasprzyk wrote:
    John.D.Rush wrote:
    The problem is that the stove is under warranty, it has been reported and you came, did it, did it, did it and said it would be okay. And it was ... for 15 minutes from his departure. Because it is so with this stove. He has a day that fires every time and sometimes cuts and does not fire. To record a video, if it does not start, I recorded the material for 15 minutes. He fired all the time, until suddenly two unsuccessful attempts. At the moment, it doesn't smoke about every 4-5 fires.
    You must not interfere with the warranty device.
    Advertise, including a request to exchange for a new device, record videos as evidence.
    Next time, avoid the termet wide arc, because what they are doing now is not even Soviet technical thought.
    It is a pity that they went down to the dogs with such reliable devices.


    I do not want to interfere with the device under warranty. Just when I submit the stove again under warranty and the same serviceman comes to me (although I will ask for a different one), I want to know what to ask him. "Is he sure and checked if this, then and it certainly works. And that he would write me what he checked and so on. I write here above all, to be smarter before visiting another serviceman :) .

    Defects that occur periodically are difficult to repair. A service technician will come, write down the report, and find that everything is ok - so record this situation as much as you can, if the guy approaches the topic specifically - maybe he will start eliminating the way of deduction - maybe a gas unit is hanging or a problem with the controller, they are also important weather conditions and here the producer is not to blame, but if after such a time (as in the video) there is no explosive firing, it is not a problem of suffocated flame or too large chimney draft.
    You can take a photo of "guts" under the heater.
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  • #9 16998758
    kz61
    Level 27  
    Posts: 589
    Help: 108
    Rate: 314
    If you call the service, have the servo valve with the remote control and let it replace it.
  • #10 17145792
    dzieju1
    Level 10  
    Posts: 12
    Rate: 12
    Were you able to solve the problem?
    I have a similar, but the stove a long time after the warranty.
    I am looking for a good specialist in Lublin or the surrounding area.
    Regards
  • #11 17157672
    Xaveri
    Level 17  
    Posts: 460
    Help: 13
    Rate: 77
    The solution to the problem is to bend the tip of the ignition electrode slightly (not to crush the ceramics) towards the burner + ewe. adjusting its distance from the above (by loosening 2 screws, setting the distance and tightening the screws). At least it helped me.
  • #12 19575680
    LiisiKtt
    Level 1  
    Posts: 1
    Hey

    Did you manage to fix the problem? Seems like I have a similar issue. Once the boiler lights up and there is hot water and then again it tries to light up and nothing happens 😌 I live in Estonia and do not know where the previous apartment owner got this gas heater. Also there seems to be no technicians knowing anything about this gas heater therefore I feel a bit hopeless Termet Termaq electronic GE 19-02. It doesn't always fire. Video
  • #13 19579159
    kasprzyk
    Electrician specialist  
    Posts: 5595
    Help: 354
    Rate: 669
    Take a picture of the fittings inside.
  • #14 19579218
    gimak
    Level 41  
    Posts: 6196
    Help: 614
    Rate: 1659
    I have the same radiator as in the picture. I have the manual for it, as in the attachment - it may be useful.
    Attachments:
    • Terma Q typ G-19-02 Instrukcja-serwisowa-wersja-vulcano.pdf (2.68 MB) You must be logged in to download this attachment.
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Topic summary

✨ The discussion revolves around issues with the Termet Termaq electronic GE 19-02 stove, which exhibits inconsistent ignition behavior. Users report that the stove sometimes ignites on the first attempt, while at other times it fails to light, requiring multiple attempts and adjustments. Suggestions include consulting the user manual, avoiding interference with the warranty, and documenting the ignition failures for service technicians. Some users recommend adjusting the ignition electrode's position to improve reliability. The conversation highlights the challenges of diagnosing intermittent faults and the importance of professional service for gas appliances.
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FAQ

TL;DR: Termet Termaq Electronic GE 19-02 can misfire intermittently ("it doesn't fire about every 4–5 ignitions"), and users report "record video evidence." Priorities: warranty service, document failures, and check ignition electrode alignment. [Elektroda, John.D.Rush, post #16995822]

Why it matters: This FAQ helps owners diagnose intermittent ignition, talk to technicians, and decide safe next steps under warranty or post-warranty.

Quick Facts

Why does my Termet GE 19-02 light sometimes and other times not at all?

Owners describe intermittent ignition: some starts succeed, some delay, and some fail completely. The pattern can vary by day. Battery swaps may not help. Causes include electrode alignment, gas valve control, or environmental draft effects. Document each failure and escalate through warranty if applicable. "Record videos as evidence" to support service visits. [Elektroda, John.D.Rush, post #16995822]

What should I say when the warranty tech visits?

State the misfire rate and show timestamped videos. Ask the tech to verify ignition electrode position, gap, and the servo valve/controller. Request a written checklist of what was inspected and adjusted. If intermittent faults persist, ask about device replacement per warranty terms. [Elektroda, kasprzyk, post #16997795]

Is it safe to adjust the ignition electrode myself?

Gas appliances demand trained service. One user reports success after slightly bending the electrode tip and setting the gap, but do not crush the ceramic. Treat this as technician-only work due to shock, gas leak, and misfire risks. [Elektroda, Xaveri, post #17157672]

What is the ignition electrode and why does it matter?

The ignition electrode creates the spark that lights the burner. If its tip angle or gap to the burner is off, the spark may not ignite gas reliably. Correct alignment can restore consistent lighting. A professional should set the gap and orientation. [Elektroda, Xaveri, post #17157672]

I changed the batteries but misfires continue—what next?

Battery replacement rules out weak supply, but intermittent faults can persist. Next steps include inspecting electrode position, verifying gas valve actuation, and reviewing venting conditions. Share videos of failures to guide diagnostics during service. [Elektroda, John.D.Rush, post #16994712]

Could weather or chimney draft cause the no-light condition?

Yes. Strong draft or adverse weather can disturb ignition and flame stability. If ignition does not occur after the expected delay, the issue is not only a suffocated flame. Ask the tech to assess draft and ventilation during diagnosis. [Elektroda, kasprzyk, post #16998406]

What is a servo valve in this heater?

A servo valve modulates gas flow under control of the electronics. If the valve or controller sticks or fails, ignition can be inconsistent. Ask the service center to bring a servo valve and controller for testing or swap. [Elektroda, kz61, post #16998758]

How common is the failure pattern in real use?

One documented case recorded four consecutive ignition tries: first OK, second delayed, third failed, fourth OK. This illustrates an intermittent profile and helps technicians replicate timing conditions. Keep similar logs for your unit. [Elektroda, John.D.Rush, post #16994712]

How do I escalate a warranty claim effectively?

  1. Collect clear videos of misfires with dates.
  2. Submit a service request asking for repair or replacement.
  3. During the visit, request written findings and the parts checked or replaced. Follow up if the fault recurs after the visit. [Elektroda, kasprzyk, post #16997795]

What should out-of-warranty owners do?

Find a qualified gas technician familiar with this model. Share the manual and your videos. Ask to check ignition electrode alignment and evaluate the servo valve/controller. Document results for future reference. [Elektroda, gimak, post #19579218]

Is there a quick diagnostic I can observe without opening the case?

Yes. Note whether you hear the spark clicks and gas flow each attempt. Log which attempts light, delay, or fail. This timeline helps a technician isolate ignition, gas delivery, or control faults without unsafe user intervention. [Elektroda, John.D.Rush, post #16994712]

What evidence convinces service to replace the unit?

Consistent video proof of intermittent misfires, a written history of repeat service visits, and documented checks of ignition and gas control strengthen a replacement request. “Record videos as evidence” and submit them with your claim. [Elektroda, kasprzyk, post #16997795]

What if the unit lights fine for days, then suddenly fails?

Intermittent faults can pass brief tests, then recur later. Capture the failure when it happens and note ambient conditions. This edge case often points to borderline electrode positioning or a sticking valve/controller. [Elektroda, John.D.Rush, post #16995822]

Can electrode adjustment permanently fix the issue?

One user reported stable operation after bending the electrode toward the burner and setting the gap. Results can vary and may not address all causes. A technician should perform and verify combustion safety after any adjustment. [Elektroda, Xaveri, post #17157672]

Where can I get the user manual to help my technician?

A forum member shared that they have the manual for the same radiator model and attached it in the discussion. Bring the manual to your service appointment to speed diagnostics. [Elektroda, gimak, post #19579218]

Should I open the heater to photograph internal fittings?

No if under warranty. Opening can void coverage and poses safety risks. Instead, request that a technician document internal fittings and findings during a visit, and attach those to your claim. [Elektroda, kasprzyk, post #16997795]
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