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Lenovo - Laptop diagnoses all the time and then an error pops up

Orzeszkowe 10764 15
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  • #1 17003250
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    Hello, my laptop does not want to start, after turning on, the computer diagnostics pop up immediately, which lasts a long time and at the end a message is displayed that it has encountered a problem over and over again. It does not respond to any commands, I wanted to do recovery but also does not respond to buttons
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  • #2 17003269
    kokapetyl
    Level 43  
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    Orzeszkowe wrote:
    at the end a message is displayed that it has encountered a problem

    There (in this message) should there be information about the problem?
  • #3 17003285
    sylweksylwina
    Moderator of Computers service  
    Posts: 13170
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    Well, as befits Lenovo, there is probably the Onekey recovery button.
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  • #4 17003320
    safbot1st
    Level 43  
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    kokapetyl wrote:
    There (in this message) should there be information about the problem?

    Not necessarily.
    Probably at least corrupt system files, and at most a damaged disk.
    @Orzeszkowe sweep SMART from bootable MHDD.
  • #5 17003337
    kokapetyl
    Level 43  
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    Orzeszkowe wrote:
    at the end a message is displayed that it has encountered a problem

    Something should be written there.
    safbot1st wrote:
    and at most a damaged disk.

    I thought about it too
  • #6 17003353
    safbot1st
    Level 43  
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    kokapetyl wrote:
    Something should be written there.

    Recently, W10 has spilled out identically. Nothing was written but spinning the wheels (the head is spinning) "diagnosis", "preparation for repair" and finally information about impossible automatic repair.
    These systems are getting newer and more complex and they are getting better ... they break down ... without giving a reason ... eh ... man misses a decent BSOD. ;)
  • #7 17003356
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    now it displayed after an hour of diagnosis
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  • #8 17003361
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    And you can't enter the bios because it doesn't react the same as it does to the lenovo reset button
  • #9 17003363
    safbot1st
    Level 43  
    Posts: 21951
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    Orzeszkowe wrote:
    now it displayed after an hour of diagnosis

    And if you give "restart" then "diagnose" again?
    Will we get to know SMART?
  • #10 17003368
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    safbot1st wrote:
    kokapetyl wrote:
    Something should be written there.

    Recently, W10 has spilled out identically. Nothing was written but spinning the wheels (the head is spinning) "diagnosis", "preparation for repair" and finally information about impossible automatic repair.
    These systems are getting newer and more complex and they are getting better ... they break down ... without giving a reason ... eh ... man misses a decent BSOD. ;)


    I have exactly the same
  • #11 17003375
    safbot1st
    Level 43  
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    Orzeszkowe wrote:
    And you can't enter the bios

    At 100%? If so try to enter the BIOS after disconnecting the disk. One more sign indicating a disk.
  • #12 17003380
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    I went into advanced options from the previous photo but it doesn't respond to any clicks even
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  • #13 17003386
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    safbot1st wrote:
    Orzeszkowe wrote:
    now it displayed after an hour of diagnosis

    And if you give "restart" then "diagnose" again?
    Will we get to know SMART?

    It just can't be restarted because it doesn't respond to anything
  • #14 17003398
    safbot1st
    Level 43  
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    As I wrote - you need to try to disconnect the disc. Ba. It's best if you took it, connected it to another computer and gave it SMART already. Use Crystal Disk Info.

    Try to have 1 RAM chip for a change. If it does not help - replace the bones.

    I hope you do all this with the power supply connected.

    Is windows 8.1?
  • #15 17003429
    sylweksylwina
    Moderator of Computers service  
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    Orzeszkowe wrote:
    same as for lenovo reset button

    On a turned off computer, press.
  • #16 17003432
    Orzeszkowe
    Level 7  
    Posts: 12
    Rate: 11
    That's the case under the power supply all the time I don't have a second computer to connect the disk, that's Windows 8.1

    Added after 34 [seconds]:

    sylweksylwina wrote:
    Orzeszkowe wrote:
    same as for lenovo reset button

    On a turned off computer, press.

    I tried nothing to react
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Topic summary

✨ The discussion revolves around a Lenovo laptop that fails to start, displaying continuous diagnostics followed by an error message. Users suggest potential causes, including corrupt system files or a damaged disk. Recommendations include using the Onekey recovery button, checking SMART status with tools like Crystal Disk Info, and troubleshooting hardware by disconnecting the disk or testing RAM. The author reports being unable to access BIOS or perform recovery actions, indicating a severe issue with the laptop's responsiveness. The operating system in question is Windows 8.1.
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FAQ

TL;DR: Lenovo “Automatic Repair” loops often trace to disk issues or RAM. Expert tip: "Try to have 1 RAM chip" before deeper fixes; if inputs fail, disconnect the drive and retry. [Elektroda, safbot1st, post #17003398]

Why it matters: This FAQ helps Lenovo owners stuck in diagnosing/repair loops regain control, isolate hardware faults fast, and recover data.

Quick Facts

Why does my Lenovo keep diagnosing and then say Automatic Repair couldn’t fix it?

Windows can loop through “Diagnosing” and “Preparing Automatic Repair” when system files are corrupted or the disk is failing. The loop often lacks error details, which is normal for this failure mode. Start by checking the disk’s health and trying hardware isolation. [Elektroda, safbot1st, post #17003353]

How do I use Lenovo NOVO/OneKey to get into recovery or BIOS?

Follow this quick How-To:
  1. Shut the laptop down completely.
  2. Press the NOVO/OneKey button (small recessed button near power).
  3. Choose BIOS Setup or System Recovery from the menu. If it doesn’t appear, continue with hardware checks below. [Elektroda, sylweksylwina, post #17003429]

I can’t enter BIOS at all—what should I try next?

Disconnect the internal drive, then power on and press the BIOS key or NOVO again. Quote: “If so try to enter the BIOS after disconnecting the disk.” This test often exposes a hanging or failed drive blocking firmware input. [Elektroda, safbot1st, post #17003375]

How can I check my disk health without booting Windows?

Boot a diagnostic like MHDD and read the drive’s S.M.A.R.T. attributes directly. Save or photograph the results for analysis. If MHDD can’t see the drive, the hardware may be failing. Next, try another SATA-to-USB adapter or different port. [Elektroda, safbot1st, post #17003320]

What is S.M.A.R.T., and why should I read it?

S.M.A.R.T. is the drive’s self-monitoring data. Reading it reveals reallocated sectors, pending sectors, and other failure indicators. If attributes look bad, stop writing to the disk and prioritize data backup or cloning before OS repair attempts. [Elektroda, safbot1st, post #17003320]

Can I use CrystalDiskInfo on another PC to read my drive?

Yes. Remove the laptop drive, attach it to another computer via SATA-to-USB, and open CrystalDiskInfo to view S.M.A.R.T. If the host can’t detect the drive, suspect severe disk failure and plan for data recovery steps. [Elektroda, safbot1st, post #17003398]

The Advanced options screen appears but nothing clicks or responds—now what?

This unresponsive UI aligns with the same underlying fault. Power down, try the NOVO button while off, or test BIOS entry after disconnecting the drive. If input returns once the drive is out, proceed with disk health checks. [Elektroda, Orzeszkowe, post #17003380]

Restart won’t work from the error screen. How can I safely reboot?

If “Restart” doesn’t respond, hold the power button to shut down, wait a few seconds, then retry NOVO or BIOS entry. If it freezes again, remove the drive and repeat. Persistent input lockups further implicate the disk. [Elektroda, Orzeszkowe, post #17003386]

Should I test the RAM, and how?

Yes. Run the system with one RAM module installed at a time. Quote: “Try to have 1 RAM chip for a change.” Swap modules and slots to isolate bad memory. If behavior changes, replace the faulty module. [Elektroda, safbot1st, post #17003398]

Do I need the charger connected during diagnostics?

Yes. Work with the AC adapter plugged in to prevent brownouts and mid-test power loss. Quote: “I hope you do all this with the power supply connected.” Low power can corrupt data and derail recovery steps. [Elektroda, safbot1st, post #17003398]

Does it matter that I’m on Windows 8.1?

The thread case uses Windows 8.1, but the repair-loop symptoms and hardware checks are the same for later Windows. Focus on BIOS access, disk S.M.A.R.T., and clean recoveries after hardware validation. [Elektroda, Orzeszkowe, post #17003432]

What if both NOVO and BIOS ignore inputs even after long diagnostics?

Treat it as a hardware-led stall. Remove the drive, attempt BIOS again, and if inputs return, plan for disk replacement and data recovery. If inputs still fail, expand checks to RAM and motherboard. [Elektroda, Orzeszkowe, post #17003361]

My laptop diagnosed for about an hour and still failed—what does that suggest?

An hour-long diagnostic followed by failure strengthens the case for disk or file system damage. Prioritize reading S.M.A.R.T., cloning any readable data, and reinstalling only after hardware passes. Avoid repeated loops that strain the drive. [Elektroda, Orzeszkowe, post #17003356]

Is OneKey Recovery always available on Lenovo laptops?

Many Lenovo consumer models include a NOVO/OneKey button, but access depends on pressing it while the machine is off. If the button still does nothing, proceed with the drive-disconnect test to regain firmware control. [Elektroda, sylweksylwina, post #17003429]
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