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[Solved] Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

figurel 5040 12
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  • #1 17014491
    figurel
    Level 22  
    Posts: 910
    Help: 33
    Rate: 121
    After booting from sleep, it shows blue screen like below, no symbol on it:
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    The error code can be read from the minidump file, but something goes wrong. Will someone decode?
    Attachments:
    • 020518-8093-01.zip (161 KB) You must be logged in to download this attachment.
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  • #2 17014573
    safbot1st
    Level 43  
    Posts: 21951
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    Provide SMART from Crystal Disk Info,
    run a bootable memtest and provide the result:
    http://memtest.org/download/5.01/memtest86+-5.01.usb.installer.zip
    Post the CPU-Z tab or update the BIOS.
    You may consider disabling hibernation.
    Currently, OS starts quickly, and as you can see - sleep only causes problems.
    Let's see the test results.
  • #3 17014726
    Matuzalem

    Level 43  
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    In addition, it is worth checking if the BSOD has not been saved - there would be a chance for a hook point regarding the driver that "disturbs". Maybe, but only maybe, something can be read from the event viewer logs (it won't hurt to look there either).
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  • #4 17014791
    figurel
    Level 22  
    Posts: 910
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    Rate: 121
    SMART:
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    I updated the bios from 1.18 to 1.26.

    Two memtest runs and zero errors.

    In the event view from the time the minidump file was saved, the following appears:
    "Critical 02/05/2018 11:47:49 Kernel-Power 41 (63)" The description says that "The system was restarted without a clean shutdown first. Possible causes of the error: the system stopped responding or crashed, or unexpected power loss.


    Matuzalem wrote:
    For this it is worth checking if the BSOD has not been saved -

    Where does he sign up?
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  • #5 17014814
    safbot1st
    Level 43  
    Posts: 21951
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    From today after 11:00. Neuter - ntoskrnl. Nothing to say, power failure.
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    SMART D: F: G: pass with also from Crystal, and from ADATs from SSD-Z.
  • #6 17014874
    figurel
    Level 22  
    Posts: 910
    Help: 33
    Rate: 121
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    The HDD is mounted in the DVD tray.

    Maybe it's a graphics driver? It is an ATI HD 5650 card and I don't even remember where I downloaded the drivers for Windows 10. They do not work well because, for example, changing the backlight of the monitor does not work, although it certainly worked under Windows 7.
  • #7 17014914
    safbot1st
    Level 43  
    Posts: 21951
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    figurel wrote:
    Maybe it's a graphics driver?

    Change it. Using e.g. DDU.
    The disks are operational by. SMART.
  • #8 17015234
    figurel
    Level 22  
    Posts: 910
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    safbot1st wrote:

    Change it. Using e.g. DDU.

    I uninstalled. In the meantime, I found a similar topic, Acer did not wake up from sleep after uploading the latest drivers - maybe this problem also applies to me?
    PCI card ID \ VEN_1002 & DEV_68C1 & CC_0300 How to download drivers for this card for Windows 10? The Acer website is only for Win 7 64.
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  • #9 17015263
    safbot1st
    Level 43  
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    Use "update driver" through the manager, then manually change from those of your choice in the OS (twice the bottom option).
  • #10 17015502
    figurel
    Level 22  
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    I have updated the card drivers. I got a blue screen after waking from sleep:
    Stop Code: DRIVER IRQL NOT LESS OR EQUAL Problem source: ndis.sys

    I have installed this tab on another Windows 7 HDD. Neither hibernation nor hibernation or shutdown causes any blue screens. It should be borne in mind that there is a problem on the Windows 10 system drive, it is probably not a hardware problem.
  • #11 17016747
    safbot1st
    Level 43  
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    Since there is no problem on W7, but only on W10 (what an unlucky OS), it's a 100% software problem.
    Same BSOD every time? Remove the LAN driver and see what it does. Or check this driver first:
    Attachments:
    • Broadcom_win_k57_x64-15.6.0.2.zip (211.07 KB) You must be logged in to download this attachment.
  • #12 17017059
    figurel
    Level 22  
    Posts: 910
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    safbot1st wrote:

    Same BSOD every time?


    Various, some have no source of the problem:
    Stop Code: Registry filter driver exception
    problem source: aswbidsdrivera.sys

    Stop Code: System thread exception not handled
    problem source: usbhub.sys

    Stop Code: Driver irql not less or equal
    problem source: ndis.sys

    The latter would point to the WiFi card. I went on, swapped my Broadcom card for Atheros and kept on doing the same. In the power options, I did not allow the card to be turned off during sleep and nothing.
    For now, I am coping with disabling sleep and hibernation.

    I am slowly maturing to reinstall the system, let everything sort itself out again. Especially since I have all the data on the second disk.
  • #13 17033034
    figurel
    Level 22  
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    The blue screens disappeared when I decided to reinstall the system. I didn't change anything in hardware, so evidently the system crashed.
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Topic summary

✨ The discussion revolves around a blue screen issue occurring on an Acer 7741 laptop after waking from sleep mode, with users seeking assistance in decoding the minidump file to identify the error. Initial troubleshooting steps suggested include checking SMART data from Crystal Disk Info, running a bootable memtest, and updating the BIOS. The user reported updating the BIOS and running memtest with no errors. Event viewer logs indicated a Kernel-Power error, suggesting a power failure. Further investigation pointed towards potential driver issues, particularly with the ATI HD 5650 graphics card and network drivers, as the blue screens persisted after driver updates. Ultimately, the user resolved the issue by reinstalling the operating system, which eliminated the blue screens without any hardware changes.
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FAQ

TL;DR: If your Acer Aspire 7741 on Windows 10 blue-screens after sleep, it’s a "100% software problem"—driver-related—per an expert’s verdict (100%). This FAQ helps owners decode minidumps, test hardware, and install stable drivers to stop wake crashes. [Elektroda, safbot1st, post #17016747]

Why it matters: You can stop wake-from-sleep BSODs quickly and avoid unnecessary hardware replacements.

Quick Facts

Whats the most likely cause of wake-from-sleep BSODs on this Acer 7741?

Driver conflicts in Windows 10. The same hardware worked on Windows 7, which points to software. As one expert put it, "100% software problem." Start by focusing on network and graphics drivers. Remove or replace the LAN/Wi‑Fi driver first to test. [Elektroda, safbot1st, post #17016747]

Which diagnostics should I run first to rule out hardware?

Run a bootable Memtest86+ and check Event Viewer around the crash time. Look for Kernel-Power 41 entries indicating improper shutdowns after a BSOD. Confirm the BIOS is current to remove firmware variables. If RAM tests clean and logs only show abrupt power events, concentrate on drivers. [Elektroda, figurel, post #17014791]

How do I fix DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys) after sleep?

Uninstall the current LAN/Wi‑Fi driver and reboot. Test with Windows’ in-box driver or install an alternative version. If the BSOD stops, the removed driver was the conflict. This isolates the networking stack as the trigger during resume. [Elektroda, safbot1st, post #17016747]

What is ndis.sys?

ndis.sys is the Windows Network Driver Interface Specification (NDIS) kernel component. It brokers communication between network miniports (like Wi‑Fi and Ethernet) and the OS. An ndis.sys crash usually implicates a third‑party network driver calling it. [Microsoft, 2023]

What does usbhub.sys mean in a BSOD after resume?

usbhub.sys is the USB hub class driver in Windows. Seeing it in a stop code suggests a USB device or its driver misbehaved during wake. Disconnect non‑essential USB devices and update USB controller/chipset drivers to test. [Microsoft, 2023]

How do I clean-install AMD graphics drivers using DDU?

  1. In Safe Mode, run Display Driver Uninstaller to remove current AMD graphics drivers.
  2. Reboot, then let Windows load its basic display driver or install an older/OEM-stable AMD version.
  3. Test sleep → wake cycles before adding other software. This isolates graphics driver conflicts cleanly. [Elektroda, safbot1st, post #17014914]

Should I disable sleep or hibernation while troubleshooting?

Yes. Disable hibernation and sleep temporarily to prevent repeated crashes while you swap drivers and test. This reduces system churn and data risk. Re-enable power states after finding a stable driver set. [Elektroda, safbot1st, post #17014573]

How can I manually pick a stable GPU driver in Device Manager?

Use Update driver → Browse my computer → Let me pick from a list. Choose Microsoft Basic Display Adapter or a prior AMD version to test stability. This avoids problematic latest packages and helps isolate regressions. [Elektroda, safbot1st, post #17015263]

Could the newest vendor drivers break wake on this older ATI HD 5650?

Yes. A reported edge case showed recent drivers preventing wake on similar Acers. This model’s support page lists Windows 7 drivers only, so inbox or older drivers may work better on Windows 10. [Elektroda, figurel, post #17015234]

Do Wi‑Fi card brands matter here (Broadcom vs Atheros)?

In this case, swapping Broadcom for Atheros did not help. Crashes continued, indicating the Windows 10 network driver stack, not the card, was the issue. ndis.sys appeared in one of three distinct stop codes recorded. [Elektroda, figurel, post #17017059]

Where do I see records of these crashes?

Check Event Viewer for Kernel-Power 41 around the time Windows writes a minidump. That entry confirms an improper shutdown or crash. Use it to correlate with driver changes and wake events during testing. [Elektroda, figurel, post #17014791]

What ultimately fixed the BSODs in this thread?

A clean reinstall of Windows 10 removed all wake-from-sleep BSODs. No hardware changes were necessary. This reset eliminated conflicting drivers or corruption causing resume instability. [Elektroda, figurel, post #17033034]

Should I update the BIOS on an Acer 7741 for wake issues?

Update the BIOS if you can. In this case, updating from 1.18 to 1.26 was done before driver work. The BSODs persisted, so BIOS alone was not the fix. Continue with driver isolation after updating. [Elektroda, figurel, post #17014791]

Which tools are recommended to profile this kind of crash?

Run SMART checks with CrystalDiskInfo, a bootable Memtest86+ for RAM, and capture CPU-Z tabs for system info. Update the BIOS if outdated. These steps establish a clean hardware baseline before targeting drivers. [Elektroda, safbot1st, post #17014573]
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