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[Solved] Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

figurel 4530 12
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  • #1 17014491
    figurel
    Level 22  
    After booting from sleep, it shows blue screen like below, no symbol on it:
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    The error code can be read from the minidump file, but something goes wrong. Will someone decode?
    Attachments:
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  • #3 17014726
    Matuzalem
    Level 43  
    In addition, it is worth checking if the BSOD has not been saved - there would be a chance for a hook point regarding the driver that "disturbs". Maybe, but only maybe, something can be read from the event viewer logs (it won't hurt to look there either).
  • #4 17014791
    figurel
    Level 22  
    SMART:
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    I updated the bios from 1.18 to 1.26.

    Two memtest runs and zero errors.

    In the event view from the time the minidump file was saved, the following appears:
    "Critical 02/05/2018 11:47:49 Kernel-Power 41 (63)" The description says that "The system was restarted without a clean shutdown first. Possible causes of the error: the system stopped responding or crashed, or unexpected power loss.


    Matuzalem wrote:
    For this it is worth checking if the BSOD has not been saved -

    Where does he sign up?
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  • #5 17014814
    safbot1st
    Level 43  
    From today after 11:00. Neuter - ntoskrnl. Nothing to say, power failure.
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    SMART D: F: G: pass with also from Crystal, and from ADATs from SSD-Z.
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  • #6 17014874
    figurel
    Level 22  
    Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed Win 10 Acer 7741 - Blue Screen after Sleep, Error Code & Decoding Minidump File Needed

    The HDD is mounted in the DVD tray.

    Maybe it's a graphics driver? It is an ATI HD 5650 card and I don't even remember where I downloaded the drivers for Windows 10. They do not work well because, for example, changing the backlight of the monitor does not work, although it certainly worked under Windows 7.
  • #7 17014914
    safbot1st
    Level 43  
    figurel wrote:
    Maybe it's a graphics driver?

    Change it. Using e.g. DDU.
    The disks are operational by. SMART.
  • #8 17015234
    figurel
    Level 22  
    safbot1st wrote:

    Change it. Using e.g. DDU.

    I uninstalled. In the meantime, I found a similar topic, Acer did not wake up from sleep after uploading the latest drivers - maybe this problem also applies to me?
    PCI card ID \ VEN_1002 & DEV_68C1 & CC_0300 How to download drivers for this card for Windows 10? The Acer website is only for Win 7 64.
  • #9 17015263
    safbot1st
    Level 43  
    Use "update driver" through the manager, then manually change from those of your choice in the OS (twice the bottom option).
  • #10 17015502
    figurel
    Level 22  
    I have updated the card drivers. I got a blue screen after waking from sleep:
    Stop Code: DRIVER IRQL NOT LESS OR EQUAL Problem source: ndis.sys

    I have installed this tab on another Windows 7 HDD. Neither hibernation nor hibernation or shutdown causes any blue screens. It should be borne in mind that there is a problem on the Windows 10 system drive, it is probably not a hardware problem.
  • #12 17017059
    figurel
    Level 22  
    safbot1st wrote:

    Same BSOD every time?


    Various, some have no source of the problem:
    Stop Code: Registry filter driver exception
    problem source: aswbidsdrivera.sys

    Stop Code: System thread exception not handled
    problem source: usbhub.sys

    Stop Code: Driver irql not less or equal
    problem source: ndis.sys

    The latter would point to the WiFi card. I went on, swapped my Broadcom card for Atheros and kept on doing the same. In the power options, I did not allow the card to be turned off during sleep and nothing.
    For now, I am coping with disabling sleep and hibernation.

    I am slowly maturing to reinstall the system, let everything sort itself out again. Especially since I have all the data on the second disk.
  • #13 17033034
    figurel
    Level 22  
    The blue screens disappeared when I decided to reinstall the system. I didn't change anything in hardware, so evidently the system crashed.
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Topic summary

The discussion revolves around a blue screen issue occurring on an Acer 7741 laptop after waking from sleep mode, with users seeking assistance in decoding the minidump file to identify the error. Initial troubleshooting steps suggested include checking SMART data from Crystal Disk Info, running a bootable memtest, and updating the BIOS. The user reported updating the BIOS and running memtest with no errors. Event viewer logs indicated a Kernel-Power error, suggesting a power failure. Further investigation pointed towards potential driver issues, particularly with the ATI HD 5650 graphics card and network drivers, as the blue screens persisted after driver updates. Ultimately, the user resolved the issue by reinstalling the operating system, which eliminated the blue screens without any hardware changes.
Summary generated by the language model.
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