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Alcatel OneTouch Pixi3 (7) Model 8055 - Android 4.4.2 Update Failure and Recovery Issues

NeQ16 5460 6
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  • #1 17032078
    NeQ16
    Level 9  
    Hello, I am looking for help / advice regarding the Alcatel OneTouch Pixi3 (7) Model 8055 Tablet. I wanted to update, the tablet had android 4.4.2. I turned on automatic updates, everything downloaded nicely, the tablet turned off the installation mode and at the end the installer stopped updating. The tablet was charged and had free memory. Since then, the startup has crashed and android won't turn on anymore. I went into the recovery system, I did wipe data and wipe cache with the thought that it would remove errors.

    After a few days, I wanted to upload the firmware provided by one of the users using the SP Flash Tool. During the installation, I encountered errors displayed in the program.
    I think I broke something with the boot, I would ask for help on this matter. More or less step-by-step instructions, I have the required drivers pre-loaded.
    In the second photo, I made the format with the options marked. (I don't know if I watched something like yt well and I followed suit)
    I have already made a dozen or so root phones / new androids, etc., but I can't cope with this tablet.
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  • #2 17032315
    nutergsm
    Moderator of GSM
    You have to re-upload the firmware.
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  • #3 17054094
    NeQ16
    Level 9  
    I have firmware + sp flash tool but I'm having trouble installing. Drivers uploaded as it should, the device is displayed in pc, but the program has an error visible in the picture above.
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  • #4 17054120
    nutergsm
    Moderator of GSM
    Try a different firmware version.
  • #5 17054521
    gradek83
    Level 42  
    From what the internet reports, and more specifically the Soviet neighbors, the problem may lie with the antivirus blocking the Authentication.dll library in SP_Flash_Tool. For this, run the SP_Flash_Tool program as an administrator and, if necessary, disable Devender or Antivirus. As a last resort, you have damaged NAND bone.

    Is this NAND flash selected window you can expand or rather it is inactive .... After uploading the NAND scatter the memory and CHIP info should be available.

    Alcatel OneTouch Pixi3 (7) Model 8055 - Android 4.4.2 Update Failure and Recovery Issues
    Possible problem with NVRAM
    INFO 1 - Link may not work on chrome open in firefox
    INFO 2
    INFO 3
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  • #7 17061602
    gradek83
    Level 42  
    Use the SP Flash tool to read the nvram partition
    LINK

    You set it to "true" correctly?

    Quote:
    - partition_index: SYS2
    partition_name: NVRAM
    file_name: NONE
    is_download: true

Topic summary

The discussion revolves around issues faced by users of the Alcatel OneTouch Pixi3 (7) Model 8055 tablet after a failed update to Android 4.4.2. The user reports that the tablet became unresponsive following the update attempt, despite having sufficient charge and memory. Attempts to recover the device through wiping data and cache were unsuccessful. Users suggest re-uploading the firmware using the SP Flash Tool, but the original poster encounters errors during installation. Recommendations include trying different firmware versions, running the SP Flash Tool as an administrator, and checking for antivirus interference. Further troubleshooting involves reading the NVRAM partition and ensuring proper settings in the SP Flash Tool.
Summary generated by the language model.
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