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[Solved] NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues

laik77 37170 16
Best answers

Why do I get no horizontal (H) satellite channels on my NC+ / Hot Bird installation, even after changing the frequency and FEC settings?

The problem is most likely a damaged LNB/converter or multiswitch, not the receiver’s frequency/FEC settings [#17062063][#17062129] The decoder settings mainly affect DiSEqC, so changing them will not restore missing H polarization channels [#17062129] If there is a TVSAT wall socket in the path, bypass it and connect the satellite cable directly to rule out a faulty socket or cable section [#17062166] A later follow-up also reported the cause as an incorrect antenna setting and a damaged signal splitter [#18063661]
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  • #1 17062047
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    Hello. I have a problem with the correct frequency settings from N I am in DE the tenant installed satellite dish set on a hot bird and astroke as if everything is ok, however, I do not have any channels on the polarity H on V are all so I do not have TVP 1 HD, Canal +: movie , TV series, family, etc., each time the TV is turned on, the module has a problem with running, the colleague has a polsat decoder and the same. I tried to change the settings but it did not help, I do not know if the antenna is badly set or I am doing something wrong. NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues NC+ Satellite Frequency Settings Problem in Germany: Missing H Polarity Channels & Module Issues

    Added after 6 [minutes]:

    In the instructions from the n-ka it is written that the frequency must be 11449 MHz FEC value - 3/4, unfortunately, strength 100% quality 0% as I change the FEC to 2/4 is great but it starts to search for channels and interrupts, message: no found channels.
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  • #2 17062063
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    laik77 wrote:
    I do not know if the antenna is badly set or I am not doing something

    You will not do anything.
    A damaged converter or multi.
    I might add.
    Or a fused combination of them.
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  • #3 17062080
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    Everything is newly installed by the technician so he doubts that the damaged tenant is an older engineer, he is in perfect condition, just in case I have printed all the reception parameters of the Polish programs with the antenna assembly instructions, he said that the company will come again and check.
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  • #4 17062088
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    laik77 wrote:
    Everything is newly installed by the technician so he doubts that

    Why this topic?
    The concept of any you have and measuring equipment?
  • #5 17062111
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    And this is not a help forum? The German technicians know everything best, not effectively, and I was not sure either, so I asked politely. No, I do not have the equipment, I have a little idea but I can not see it, that's why I founded the topic but I can see that they are smart and experts, but I can not pay for free, unfortunately I do not see the deposit account. It used to be different here! I close the topic
  • #6 17062119
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    laik77 wrote:
    German technicians know everything

    It works?
    laik77 wrote:
    that they are smart and experts here

    Who are you? Expert?
    laik77 wrote:
    installed by a technician so he doubts that it's damaged
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  • #7 17062129
    Anonymous
    Anonymous  
  • #8 17062154
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    I assumed in advance that the technician is a technician who knows his job, the second is that for the majority of Germans, foreigners are half-witches, so what I know and I will discuss with them, they said that ready in my tv they would not see anything they said they had to work.
  • #9 17062166
    Anonymous
    Anonymous  
  • #10 17062184
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    mihal2002 wrote:
    do you have a TVSAT terminal final? If so, skip the cable before the socket.

    It's 18V lets go and 14V blocks?

    No, vice versa.
  • #11 17062337
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    In the settings I can still change the Power LNB: 14 / 19V and switched off tomorrow I'm trying because I do not have such terminals to connect two wires, unscrewed the socket that still has a radio and terrestrial TV input but there comes only one cable from the TV sat
  • #12 17062376
    Anonymous
    Anonymous  
  • #13 17062486
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    mihal2002 wrote:

    laik77 wrote:
    but there is only one cable from the satellite TV

    Normal. That's why I wrote to avoid it.


    This cord? Are you nuts.
    What does the socket have to do with it? one voltage releases and the other blocks?
  • #14 17065923
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    I am sorry to omit the slot nothing has changed.
  • #15 17066095
    Anonymous
    Anonymous  
  • #16 17066388
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    laik77 wrote:
    I am sorry to omit the slot nothing has changed.

    You have to have an idea what you are doing.
  • #17 18063661
    laik77
    Level 10  
    Posts: 16
    Rate: 9
    incorrect antenna setting damaged signal splitter
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Topic summary

✨ The discussion revolves around a user in Germany experiencing issues with NC+ satellite frequency settings, specifically the absence of H polarity channels such as TVP 1 HD and Canal+. The user suspects potential problems with the satellite dish installation, which was performed by a technician, and expresses uncertainty about the correct settings. Responses suggest that the issue may stem from a faulty LNB or multiswitch, improper connections, or incorrect voltage settings. The user lacks measuring equipment and is seeking assistance, while others emphasize the importance of proper installation and configuration. The conversation highlights the challenges faced by users when dealing with satellite reception issues and the need for professional verification of the setup.
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FAQ

TL;DR: 2 root causes were found: "incorrect antenna setting; damaged signal splitter". If H-polarity channels vanish, check 18/14 V switching and distribution first. 11449 MHz, FEC 3/4 is the NC+ reference. [Elektroda, laik77, post #18063661]

Why it matters: This helps NC+/Polsat viewers fix missing H channels fast without guesswork, especially on shared Astra–Hot Bird installs.

Quick Facts

How do I fix missing Horizontal (H) channels from NC+ on Hot Bird?

Loss of H points to distribution or alignment issues. Do this: 1. Bypass wall plates and splitters, then test H. 2. Realign the dish for Hot Bird 13E and retest. 3. Replace any defective splitters or distribution parts. This exact combo fixed the thread: misaligned dish and a bad splitter. [Elektroda, laik77, post #18063661]

Why do Vertical channels work but Horizontal do not?

Universal LNBs switch polarization using voltage. About 13/14 V selects Vertical, and about 18/19 V selects Horizontal. If the 18 V path fails, all H transponders disappear while V remains. Verify the receiver supplies proper LNB voltage and check any in-line devices. [Low-noise block downconverter]

What NC+ frequency and FEC should I enter to test reception?

Use the NC+ reference from the instructions: 11449 MHz with FEC 3/4. If strength is high but quality stays at 0%, inspect the dish alignment, cabling, and switching path first. Avoid changing FEC away from 3/4 during this test. [Elektroda, laik77, post #17062047]

Do decoder settings fix a polarity problem?

No. As one expert noted, “The decoder settings ONLY make changes to the Diseqc service.” Polarity loss points to LNB voltage, wiring, splitter, or multiswitch, not menus. Confirm DiSEqC mapping, then inspect hardware. [Elektroda, Anonymous, post #17062129]

Can the TVSAT wall outlet cause H channels to disappear?

Yes. Some wall plates and jumpers add loss or interfere with LNB voltage. Bypass the outlet by connecting the receiver directly to the incoming coax. If H returns, replace the outlet or wiring. If nothing changes, check the dish and distribution. [Elektroda, Anonymous, post #17062166]

What does 100% strength but 0% quality indicate when scanning?

It indicates the tuner sees RF power but cannot decode a valid transponder. Causes include wrong transponder parameters, wrong satellite, or a failed polarization/band path. Fix alignment and cabling before rescanning. [Elektroda, laik77, post #17062047]

What should LNB Power be set to: 14/19 V or Off?

Keep LNB Power enabled. Receivers send ~13/14 V for V and ~18/19 V for H. Turning LNB power Off removes supply to the LNB and kills reception. Use the LNB power setting only for controlled testing, not as a permanent fix. [Elektroda, laik77, post #17062337]

Could a damaged splitter or multiswitch be at fault?

Yes. A bad splitter or multiswitch can block the required voltage or path, removing one polarity. Replace suspect components first. If H returns, the distribution was the issue. If not, check the LNB. [Elektroda, maksar, post #17062063]

What exactly fails when only H disappears?

A universal LNB has four selectable states: VL, VH, HL, and HH. Losing the 18 V path removes both HL and HH states. That wipes out Horizontal transponders across low and high bands. Fix the 18 V supply path or replace faulty parts. [Low-noise block downconverter]

Could the CI+/CAM module or decoder be to blame for H-only loss?

Unlikely if multiple devices show the same H loss. In the thread, an NC+ module struggled and a Polsat decoder had the same symptom. That points to alignment or distribution, not the CAM or receiver. [Elektroda, laik77, post #17062047]

Does bypassing the wall outlet always resolve the issue?

No. It’s a good test, but it may not change symptoms. In this case, bypassing the socket didn’t help. The final fix came from aligning the dish and replacing a bad splitter. [Elektroda, laik77, post #17065923]

What ultimately solved the issue in this thread?

The installer corrected the dish alignment and replaced a damaged signal splitter. After that, the H-polarity channels worked. This validated a distribution and alignment fault. [Elektroda, laik77, post #18063661]

Can a multiswitch or outlet pass one voltage and block the other?

Yes. Faulty or miswired distribution can pass one control voltage while blocking the other. That leaves only Vertical channels or only Horizontal. Replace or rewire the suspect device and retest H. [Elektroda, maksar, post #17062184]

How should I set DiSEqC when using Hot Bird 13E and Astra 19.2E?

Use the installer’s assigned DiSEqC ports for each LNB. Decoder menus only change DiSEqC port selection. They won’t fix an alignment, LNB power, splitter, or multiswitch fault. Confirm wiring, then set the correct ports. [Elektroda, Anonymous, post #17062129]
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