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[Solved] Windows XP Desktop PC: Disappearing USB Mouse and HID Driver Issues

iankes 8601 7
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  • #1 17072951
    iankes
    Level 10  
    Hello everyone.
    I have a problem with a desktop PC with Windows XP. A few days ago my mouse disappeared on it (even the cursor). Trying to fix it, I uninstalled (the keyboard worked without a problem) HID device drivers visible in the device manager. Unfortunately, this only made matters worse because the keyboard was gone.
    Disconnecting and reconnecting did nothing, because the computer detected a new device and you had to confirm the path to the driver, and without the keyboard and mouse you can not :(
    I was able to restore the computer to its earlier configuration by replacing system files, but the earliest copy was a few days ago (although the mouse worked on it). The joy did not last long, however, because after a few launches the mouse disappeared again.
    At the moment, the situation is that if I uninstall the mouse HID drivers (I must be careful not to uninstall one of the others, because the keyboard will disappear again), the mouse will be detected. I install it as USB - HID compliant device, after a while another device is detected and I also want to install as a HID device. If I install it, the mouse does not work anymore (the cursor does not move). If I cancel the installation of this device, the mouse works and I have an unrecognized device in the Manager. Unfortunately, after restarting again the mouse does not work and there is a HID device in the manager.
    Attempting to install the mouse with other drivers also does nothing, because after a few starts the mouse disappears again.
    The problem is with the USB mouse, because unfortunately I don't have any on PS2 :(
    Does anyone know how to fix this? Can a bad HID driver in the system be blamed? Update? I scanned the anti-virus and found nothing so it was not a virus.
    I have no ideas anymore and operating the keyboard in the system is very tiring :(
    I try to avoid reinstalling the system for now :)
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  • #2 17073162
    qźnia
    Level 9  
    Give FRST logs and mouse model name.
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  • #3 17074638
    iankes
    Level 10  
    LOG:
    The mouse does not matter because I checked on three and it is the same. Currently Omega om227.
    From what I see, there is a problem with the correct detection of the mouse as "HID compliant mouse" because the "USB HID interface device" detects correctly.
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  • Helpful post
    #4 17076641
    qźnia
    Level 9  
    I see drivers from the touch screen ... and A4Tech mice. Delete them.
  • #5 17079200
    tomek2000
    Level 24  
    I had a similar problem recently and it was able to replace files in Windows / system32 / drivers. Then it was necessary to reinstall the drivers for the hardware, but I saved the system :)
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  • #6 17080450
    haskii007
    Level 13  
    Just as a colleague wrote above, replacing files in Windows / system32 / drivers helped.
  • #7 17098789
    iankes
    Level 10  
    Sory, I'm just writing back today, but I was away.

    Replacing the files in system32 / drivers has changed nothing but firing device drivers. After installing the mouse, it disappeared again after a while.

    But a hint qźnia proved to be a hit when it comes to the touch screen driver. IT WAS IT !!! After firing it, the mouse was successfully installed. It was true that I had to manually select it as "HID compliant mouse", but it was possible.

    colleague qźnia thank you very much and I clicked Helped (sorry that I don't repay with points, but apparently I have too young account :) ).

    Thanks to everyone for your help!
  • #8 17098820
    iankes
    Level 10  
    The problem was the touch screen driver.

Topic summary

A user experienced issues with a USB mouse disappearing on a Windows XP desktop PC, leading to the uninstallation of HID device drivers, which subsequently caused the keyboard to stop functioning. Attempts to restore the system were initially successful but the mouse issue recurred. The user identified that the problem stemmed from incorrect detection of the mouse as "HID compliant mouse" and discovered that a conflicting touch screen driver was the root cause. After uninstalling the touch screen driver, the mouse was successfully reinstalled as "HID compliant mouse," resolving the issue.
Summary generated by the language model.
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