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iPhone 6 - The microphone / speaker does not work during calls only

mtaton 17310 11
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17132216
    mtaton
    Level 21  
    Welcome
    My dad bought an iPhone 6 from a friend who used it a day, it seems that the microphone and speaker after the update have stopped working.
    I took to check the phone and in fact the speaker and microphone do not work but only during calls. Siri, voice recorder, messeger and other applications are all OK, the volume keys work, Siri hears what is being said, when using WatsApp, everything works. Only when we talk normally do not hear anything, neither hear me nor I can not hear anyone, total silence. The first thing I did was I quickly hooked it to iTunes and I did the restore without any copy to set up the iTunes phone as new, nothing helped. On the internet, I could not find anybody to have such a problem, usually when the microphone or loudspeaker was not working anymore, but only during a conversation. Anyone have any idea what else could be done? Downgrade some? It is possible ?
    The phone itself visually looks OK, the original screen also has all markings.
    Edit I managed to insert a card from the T-mobile with which the WiFi conversation works, when talking to WiFi support everything works, it looks like it does not work only during GSM connections.
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  • #2 17134331
    RafalB

    Level 28  
    Play soft but it is very possible to damage the connection of the CPU with the audio codec and the Baseband circuit on the i2s line. The audio data during the cellular connection (GSM) goes just after the i2s line from the processor to the baseband.
    Company Account:
    iFixThis
    Łowmiańskiego 18, Poznań, 60-685 | Tel.: 516XXXXXX (Show) | Company Website: https://www.instagram.com/ifixthis.pl/
  • #3 17134394
    mtaton
    Level 21  
    I tried to play soft and set it as a new iPhone without downloading any copies. Unfortunately, no result, thing to do or rather not profitable anymore?
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  • #4 17139630
    proelektronics1
    Level 12  
    it's not the software's fault. To replace the microphone itself or the entire system connector. greetings
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  • #5 17146551
    mtaton
    Level 21  
    But what does the microphone have for this since it works, all applications are ok, the speaker and the microphone work, the only problem is when the connection is to be made with Gsm.
  • #6 17146607
    el_danone
    Level 15  
    Check first if it works on the headset.
  • #7 17147108
    mtaton
    Level 21  
    of course, it was one of the first things I checked on the headphones Jack and BT, in each case the same, in applications the headset works during GSM calls silence in both directions.
  • #8 17224333
    Artoor78
    Level 1  
    Hello,
    I have the same problem on iphone 7plus. Everything worked as it should. Today, some update and end. Music works. On the headphones works and how you want to normally get it back and forth silence.
    Please help
    Artur
  • #9 17224448
    RafalB

    Level 28  
    Artoor78 wrote:
    I have the same problem on iphone 7plus


    The most common problem here is codec audio and pcb - broken connections with the system.
    Company Account:
    iFixThis
    Łowmiańskiego 18, Poznań, 60-685 | Tel.: 516XXXXXX (Show) | Company Website: https://www.instagram.com/ifixthis.pl/
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  • #10 17675115
    unr3al2
    Level 11  
    Hey ,
    Did you manage to solve the problem in iPhone 6?
    I have exactly the same problem at home.

    @RafalB What can the amount of repair of such a line be?
  • #11 17760674
    JadwigaTopaz
    Level 1  
    Hello. Has anyone found a solution to the problem? For me it is the same, the phone has been serviced, the tape has been replaced with a microphone. Siri, voice recorder, notes - they work. The problem occurs only in conversation, I hear the interlocutor and the interlocutor does not hear me.
    iPhone 6 128gb
  • #12 17762622
    unr3al2
    Level 11  
    Then you have a different problem. We do not hear the interlocutor and the interlocutor does not hear us. If you have an Orange card, check if everything works for you via wifi calling.

Topic summary

✨ The discussion revolves around an iPhone 6 experiencing issues with the microphone and speaker during GSM calls, while functioning normally in other applications like Siri and voice recording. The user attempted a full restore via iTunes without resolving the issue. Responses suggest potential hardware problems, specifically with the audio codec or connections to the baseband circuit. Some users reported similar issues on other models, such as the iPhone 7 Plus, indicating a common fault related to audio components. Suggestions include checking headset functionality and considering repairs for the microphone or system connector.
Generated by the language model.

FAQ

TL;DR: One I2S line carries GSM-call audio; "audio data during cellular connection goes on the i2s line." If apps work but calls are silent, suspect a damaged CPU–audio codec–baseband link and seek board-level diagnosis. [Elektroda, RafalB, post #17134331]

Why it matters: This FAQ guides iPhone 6/7 users with call-only audio loss to fast, accurate hardware triage.

Quick Facts

Why do my iPhone 6 microphone and speaker work in apps but not during GSM calls?

Apps and Siri use a different audio path than GSM calls. GSM-call audio travels on an I2S link between the CPU, audio codec, and baseband. A cracked joint or line break there kills call audio only. That leaves apps and voice recording unaffected. Board-level diagnosis should focus on that chain. [Elektroda, RafalB, post #17134331]

How can I quickly test whether this is a GSM-path issue?

Use simple isolation tests.
  1. Record in Voice Memos and try Siri; confirm both hear you.
  2. Place a normal GSM call; check if both sides hear nothing.
  3. Place a Wi‑Fi Calling call (e.g., T‑Mobile); verify audio works. This pattern indicates a GSM audio-path fault, not an app issue. [Elektroda, mtaton, post #17132216]

Will restoring iOS or downgrading fix call audio silence?

A full restore and setup as new did not change the symptom. Calls stayed silent, while apps kept working. That outcome points away from iOS or settings. Focus on hardware diagnosis rather than downgrading attempts. [Elektroda, mtaton, post #17134394]

Do wired or Bluetooth headsets help or bypass the issue?

Testing showed no improvement with headsets. Headphone jack and Bluetooth worked in apps. During GSM calls, both directions remained silent. Headsets do not bypass the failing GSM-call path in this scenario. [Elektroda, mtaton, post #17147108]

What exactly is the hardware path for GSM-call audio on iPhone 6?

GSM-call audio runs over an I2S link from the processor to the baseband via the audio codec. As one technician put it, "audio data during the cellular connection (GSM) goes ... on the i2s line." Damage along this chain mutes calls while apps keep working. [Elektroda, RafalB, post #17134331]

Should I replace the microphone flex or dock connector first?

In call-only failures, a mic flex swap may not help. One user replaced the microphone tape, yet callers still could not hear them. Apps like Voice Memos still worked. This points to a board-level GSM audio path issue instead. [Elektroda, JadwigaTopaz, post #17760674]

I’m on iPhone 7/7 Plus—could it be the same root cause?

On iPhone 7/7 Plus, technicians often find audio codec/PCB joint failures. An expert notes, "The most common problem here is codec audio and pcb - broken connections with the system." Expect board-level repair if calls are silent but apps work. [Elektroda, RafalB, post #17224448]

Why does Wi‑Fi Calling work while normal calls are silent?

In the reported case, GSM-call audio success was 0%, while apps and Wi‑Fi Calling worked 100%. This split helps isolate the fault to the cellular call path. Use Wi‑Fi Calling as a diagnostic step when available. [Elektroda, mtaton, post #17132216]

What if I can hear callers, but they can’t hear me?

That indicates an uplink-only failure during calls. One user could hear the interlocutor, but the interlocutor could not hear them. They had already replaced the microphone tape. Suspect the GSM uplink path or codec joints on the board. [Elektroda, JadwigaTopaz, post #17760674]

Should I try a headset test first?

Yes. A headset test is a quick isolation step. If headsets fail during GSM calls, it strengthens the board-path suspicion. Run this check early to save time on parts swaps. [Elektroda, el_danone, post #17146607]

Can carrier Wi‑Fi Calling help confirm the fault?

Yes. Test with a carrier that supports Wi‑Fi Calling to compare paths. A user suggested trying an Orange SIM to verify behavior. Working Wi‑Fi Calling with silent GSM calls supports a GSM-path fault. [Elektroda, unr3al2, post #17762622]

Is this a software issue or hardware fault?

Technicians in the thread pointed away from software causes. One response states, "it's not the software's fault" and suggests hardware replacement. Use software tests only to document the pattern, then pursue board-level checks. [Elektroda, proelektronics1, post #17139630]

What should I ask a repair shop to check specifically?

Ask for inspection of the CPU–audio codec–baseband audio path. Mention the I2S link that carries GSM-call audio. Request rework of cracked joints or line repair if faults are found. [Elektroda, RafalB, post #17134331]

Is there a temporary workaround to make calls?

Yes. Use Wi‑Fi Calling if your carrier supports it. Alternatively, place calls through VoIP apps like Messenger or WhatsApp. Those worked while GSM calls were silent in the reported case. [Elektroda, mtaton, post #17132216]
Generated by the language model.
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