HUAWEI Y560-L01: Hard Reset Problem - Power + Volume Up Button Not Working, Need Help!

Hello everyone, I am writing this topic because I have a HUAWEI Y560-L01 phone and I have a problem with making the so-called I need a hard reset because the person who had the phone previously did not clean it of the muck, and I would like to get rid of all old data.

So far I have tried to do it with a combination of the power button and the volume up button. It worked on different sites, in the movies you could see that people did it, why not? I would ask for a quick answer, specialists or people who had such a problem.
Thank you and best regards.

The reset can be done in the phone settings, delete the google account beforehand so that there are no surprises with frp.

This is where the problem is as well, since there is no phone reset option in e settings, nothing.

Backup and erase data - factory settings, or similar depending on the android version.

Hello, I would like to refresh the topic .. I also need to do a hard reset, in fact it's a master reset ... my ex set up a code for me that I don't know and I can't unlock: / will installing cfw help?

https://www.hardreset.info/devices/huawei/huawei-y5/hardreset/first-method/