Hello I had another move and reinstalled the antenna again. (I have a sat finder). Unfortunately, the decoder never showed me even 1% quality with a signal strength of up to 80%. I did a reset. Now it displays Signal strength 75%, quality 65%, satellite hot Bird but does not download channels....

I don't know this decoder, is there an option to restore factory settings?

I went to the nc+ website for instructions, I don't see any problems with the installation. If you reset the tuner, you need to reprogram it. You go to the menu, select - settings - installation - antenna ...

The decoder automatically downloads the channel list each time it is turned on.

If you set the antenna correctly, it will be a hotbird. On Stop. And what is all this for? First you need to set up the antenna. Added after 1 [minutes]: Provided that the antenna is correctly positioned 😉

Who told you that? Added after 55 :

Well, he will roll like this ... If you claim that the antenna is set correctly ON THE RIGHT SATELLITE, then you have a damaged decoder.

The antenna is 100% wrong. I assume you're picking up a signal on frequency 10719?

And these decoders are so automatic that the Subscriber cannot scan the sky himself? Because if it is possible, you have to do it, and then substitute the searched channel names, e.g. for the KingOfSat website. And if you can't, connect the decoder to someone with the correct installation and rule out the fault before you visit the Operator's point.

Yes, decoders are automatic and they download the channel list, which is imposed by the operator and it is not possible to program anything.

If it's not downloading channels, then it's not the satellite.

This is not information from the satellite but from the decoder software.

There is this option and I did it now it doesn't search for channels

Ok but the antenna is positioned correctly. Added after 8 [minutes]: Mine unfortunately not Added after 1 [minutes]: That's what I did and it didn't find channels

Looks like it to me unfortunately... I'm going to the site with him tomorrow Regards and thanks Added after 1 [hours] 29 [minutes]: Who told you that? My compass, protractor, ruler, converter angle, sat finder, data table for my city. there is only option that one minute left or right or one degree up or down is the satellite next to hot bird. Do you know anything about it?

Thanks for the advice, indeed I had the wrong antenna set up..

[Solved] After the reset, the nc+ NCP-4740SF decoder does not download channels

Master1975 15930 17

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#1 17193922 29 Apr 2018 10:25

Master1975 Master1975

Level 9

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Post #1
17193922 29 Apr 2018 10:25

Hello

I had another move and reinstalled the antenna again. (I have a sat finder). Unfortunately, the decoder never showed me even 1% quality with a signal strength of up to 80%. I did a reset. Now it displays Signal strength 75%, quality 65%, satellite hot Bird but does not download channels.

Please help.
Regards.
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#2 17194141 29 Apr 2018 12:32

andpol 33 andpol 33

Level 38

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Post #2
17194141 29 Apr 2018 12:32

If it's not downloading channels, then it's not the satellite.
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#3 17194413 29 Apr 2018 15:27

Master1975 Master1975

Level 9

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Post #3
17194413 29 Apr 2018 15:27

It says it's Hot Bird.
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#4 17194426 29 Apr 2018 15:33

olador olador

Level 36

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Post #4
17194426 29 Apr 2018 15:33

I don't know this decoder, is there an option to restore factory settings?
#5 17194451 29 Apr 2018 15:49

andpol 33 andpol 33

Level 38

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Post #5
17194451 29 Apr 2018 15:49

This is not information from the satellite but from the decoder software.
#6 17194486 29 Apr 2018 16:13

Master1975 Master1975

Level 9

» | Topic author Helpful post? (+1)

Post #6
17194486 29 Apr 2018 16:13

olador wrote:
I don't know this decoder, is there an option to restore factory settings?

There is this option and I did it now it doesn't search for channels
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#7 17194553 29 Apr 2018 17:11

olador olador

Level 36
» | Helpful post? (+2)

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Post #7
17194553 29 Apr 2018 17:11

I went to the nc+ website for instructions, I don't see any problems with the installation.
If you reset the tuner, you need to reprogram it.
You go to the menu, select - settings - installation - antenna ...

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#8 17194706 29 Apr 2018 18:36

andpol 33 andpol 33

Level 38

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Post #8
17194706 29 Apr 2018 18:36

The decoder automatically downloads the channel list each time it is turned on.
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#9 17194720 29 Apr 2018 18:45

Anonymous Anonymous

Anonymous

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Post #9
17194720 29 Apr 2018 18:45

Master1975 wrote:
Signal strength 75%, quality 65%, hot bird satellite but not downloading channels.

If you set the antenna correctly, it will be a hotbird.

Master1975 wrote:
It says it's Hot Bird.

On
Master1975 wrote:
i have satfinder

Stop.

olador wrote:
I went to the nc+ website for instructions, I don't see any problems with the installation.
If you reset the tuner, you need to reprogram it.
You go to the menu, select - settings - installation - antenna

And what is all this for?
First you need to set up the antenna.

Added after 1 [minutes]:

andpol 33 wrote:
The decoder automatically downloads the channel list each time it is turned on

Provided that the antenna is correctly positioned 😉
#10 17194798 29 Apr 2018 19:41

Master1975 Master1975

Level 9

» | Topic author Helpful post? (+1)

Post #10
17194798 29 Apr 2018 19:41

Ok but the antenna is positioned correctly.

Added after 8 [minutes]:

andpol 33 wrote:
The decoder automatically downloads the channel list each time it is turned on.

Mine unfortunately not

Added after 1 [minutes]:

olador wrote:
I went to the nc+ website for instructions, I don't see any problems with the installation.
If you reset the tuner, you need to reprogram it.
You go to the menu, select - settings - installation - antenna ...

That's what I did and it didn't find channels
Helpful post

#11 17194897 29 Apr 2018 20:21

Anonymous Anonymous

Anonymous

» |

Helpful post
Post #11
17194897 29 Apr 2018 20:21

Master1975 wrote:
Ok but the antenna is positioned correctly

Who told you that?

Added after 55 [seconds]:

Master1975 wrote:
Mine unfortunately not

mihal2002 wrote:
Provided that the antenna is correctly positioned
Helpful post

#12 17194915 29 Apr 2018 20:33

andpol 33 andpol 33

Level 38

» | Helpful post? (+2)

Helpful post
Post #12
17194915 29 Apr 2018 20:33

Well, he will roll like this ... If you claim that the antenna is set correctly ON THE RIGHT SATELLITE, then you have a damaged decoder.
#13 17194939 29 Apr 2018 22:13

Master1975 Master1975

Level 9

» | Topic author Helpful post? (0)

Post #13
17194939 29 Apr 2018 22:13

Looks like it to me unfortunately...
I'm going to the site with him tomorrow
Regards and thanks

Added after 1 [hours] 29 [minutes]:

[quote="mihal2002"]
Master1975 wrote:
Ok but the antenna is positioned correctly

Who told you that?

My compass, protractor, ruler, converter angle, sat finder, data table for my city. there is only option that one minute left or right or one degree up or down is the satellite next to hot bird. Do you know anything about it?
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Helpful post

#14 17195501 30 Apr 2018 09:46

Thor85 Thor85

Level 13

» | Helpful post? (+5)

Helpful post
Post #14
17195501 30 Apr 2018 09:46

The antenna is 100% wrong. I assume you're picking up a signal on frequency 10719?
Helpful post

#15 17195511 30 Apr 2018 09:52

Anonymous Anonymous

Anonymous

» |

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Post #15
17195511 30 Apr 2018 09:52

Master1975 wrote:
there is a satellite next to hot bird

Because it's one.
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#16 17195536 30 Apr 2018 10:13

internick internick

Level 36

» | Helpful post? (+2)

Helpful post
Post #16
17195536 30 Apr 2018 10:13

And these decoders are so "automatic" that the Subscriber cannot scan the sky himself?

Because if it is possible, you have to do it, and then substitute the searched channel names, e.g. for the KingOfSat website.

And if you can't, connect the decoder to someone with the correct installation and rule out the fault before you visit the Operator's point.
Helpful post

#17 17195543 30 Apr 2018 10:23

andpol 33 andpol 33

Level 38

» | Helpful post? (+2)

Helpful post
Post #17
17195543 30 Apr 2018 10:23

Yes, decoders are "automatic" and they download the channel list, which is imposed by the operator and it is not possible to program anything.
#18 17847741 17 Mar 2019 10:46

Master1975 Master1975

Level 9

» | Topic author Helpful post? (+4)

Post #18
17847741 17 Mar 2019 10:46

Thanks for the advice, indeed I had the wrong antenna set up..
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Topic summary

The discussion revolves around issues faced with the nc+ NCP-4740SF decoder after a reset, where the user reports that the device does not download channels despite showing adequate signal strength and quality from the Hot Bird satellite. Various responses suggest that the problem may not be with the satellite but rather with the decoder's settings or installation. Users recommend checking the antenna alignment, restoring factory settings, and reprogramming the decoder. It is noted that the decoder automatically downloads the channel list upon startup, and if the antenna is correctly positioned, the decoder should function properly. Ultimately, the user acknowledges that the antenna was incorrectly set up, leading to the issue.
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After the reset, the nc+ NCP-4740SF decoder does not download channels