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[Solved] After the reset, the nc+ NCP-4740SF decoder does not download channels

Master1975 16680 17
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Why does my nc+ NCP-4740SF decoder show signal strength and quality after a reset but still not download channels?

Your decoder is not downloading channels because the antenna is not actually aimed at the correct satellite; the thread ends with the problem being a wrong antenna setup [#17195501][#17194915][#17847741] The nc+ decoder is automatic and downloads the operator’s channel list on power-up only when the antenna is correctly positioned [#17194706][#17195543] After a factory reset, you may need to go into the menu and re-enter the installation/antenna settings, but that does not replace a properly aligned dish [#17194553] If the antenna is definitely on the right satellite and it still will not download, then the decoder itself may be damaged [#17194915]
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  • #1 17193922
    Master1975
    Level 9  
    Posts: 13
    Rate: 6
    Hello

    I had another move and reinstalled the antenna again. (I have a sat finder). Unfortunately, the decoder never showed me even 1% quality with a signal strength of up to 80%. I did a reset. Now it displays Signal strength 75%, quality 65%, satellite hot Bird but does not download channels.

    Please help.
    Regards.
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  • #2 17194141
    andpol 33
    Level 39  
    Posts: 4112
    Help: 505
    Rate: 1130
    If it's not downloading channels, then it's not the satellite.
  • #3 17194413
    Master1975
    Level 9  
    Posts: 13
    Rate: 6
    It says it's Hot Bird.
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    #4 17194426
    olador
    Level 37  
    Posts: 2761
    Help: 429
    Rate: 1442
    I don't know this decoder, is there an option to restore factory settings?
  • #5 17194451
    andpol 33
    Level 39  
    Posts: 4112
    Help: 505
    Rate: 1130
    This is not information from the satellite but from the decoder software.
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  • #6 17194486
    Master1975
    Level 9  
    Posts: 13
    Rate: 6
    olador wrote:
    I don't know this decoder, is there an option to restore factory settings?

    There is this option and I did it now it doesn't search for channels
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    #7 17194553
    olador
    Level 37  
    Posts: 2761
    Help: 429
    Rate: 1442
    I went to the nc+ website for instructions, I don't see any problems with the installation.
    If you reset the tuner, you need to reprogram it.
    You go to the menu, select - settings - installation - antenna ...
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    #8 17194706
    andpol 33
    Level 39  
    Posts: 4112
    Help: 505
    Rate: 1130
    The decoder automatically downloads the channel list each time it is turned on.
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    #9 17194720
    Anonymous
    Anonymous  
  • #10 17194798
    Master1975
    Level 9  
    Posts: 13
    Rate: 6
    Ok but the antenna is positioned correctly.

    Added after 8 [minutes]:

    andpol 33 wrote:
    The decoder automatically downloads the channel list each time it is turned on.


    Mine unfortunately not

    Added after 1 [minutes]:

    olador wrote:
    I went to the nc+ website for instructions, I don't see any problems with the installation.
    If you reset the tuner, you need to reprogram it.
    You go to the menu, select - settings - installation - antenna ...


    That's what I did and it didn't find channels
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    #11 17194897
    Anonymous
    Anonymous  
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    #12 17194915
    andpol 33
    Level 39  
    Posts: 4112
    Help: 505
    Rate: 1130
    Well, he will roll like this ... If you claim that the antenna is set correctly ON THE RIGHT SATELLITE, then you have a damaged decoder.
  • #13 17194939
    Master1975
    Level 9  
    Posts: 13
    Rate: 6
    Looks like it to me unfortunately...
    I'm going to the site with him tomorrow
    Regards and thanks

    Added after 1 [hours] 29 [minutes]:

    [quote="mihal2002"]
    Master1975 wrote:
    Ok but the antenna is positioned correctly

    Who told you that?

    My compass, protractor, ruler, converter angle, sat finder, data table for my city. there is only option that one minute left or right or one degree up or down is the satellite next to hot bird. Do you know anything about it?
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    #14 17195501
    Thor85
    Level 13  
    Posts: 59
    Help: 8
    Rate: 23
    The antenna is 100% wrong. I assume you're picking up a signal on frequency 10719?
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    #15 17195511
    Anonymous
    Anonymous  
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    #16 17195536
    internick
    Level 36  
    Posts: 3081
    Help: 273
    Rate: 552
    And these decoders are so "automatic" that the Subscriber cannot scan the sky himself?

    Because if it is possible, you have to do it, and then substitute the searched channel names, e.g. for the KingOfSat website.

    And if you can't, connect the decoder to someone with the correct installation and rule out the fault before you visit the Operator's point.
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    #17 17195543
    andpol 33
    Level 39  
    Posts: 4112
    Help: 505
    Rate: 1130
    Yes, decoders are "automatic" and they download the channel list, which is imposed by the operator and it is not possible to program anything.
  • #18 17847741
    Master1975
    Level 9  
    Posts: 13
    Rate: 6
    Thanks for the advice, indeed I had the wrong antenna set up..
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Topic summary

✨ The discussion revolves around issues faced with the nc+ NCP-4740SF decoder after a reset, where the user reports that the device does not download channels despite showing adequate signal strength and quality from the Hot Bird satellite. Various responses suggest that the problem may not be with the satellite but rather with the decoder's settings or installation. Users recommend checking the antenna alignment, restoring factory settings, and reprogramming the decoder. It is noted that the decoder automatically downloads the channel list upon startup, and if the antenna is correctly positioned, the decoder should function properly. Ultimately, the user acknowledges that the antenna was incorrectly set up, leading to the issue.
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FAQ

TL;DR: If your nc+ NCP-4740SF shows signal but finds no channels, your dish is on the wrong satellite—"I assume you're picking up a signal on frequency 10719?" Realign, then reboot to auto-load the list. [Elektroda, Thor85, post #17195501]

Why it matters: It helps nc+ NCP-4740SF users fix “signal but no channels” after a move/reset by aligning the dish and letting auto-update run.

Quick Facts

Why does my nc+ NCP-4740SF show signal but not download channels?

Your dish is pointed at the wrong satellite. Realign the antenna to Hot Bird and then restart the decoder. Once aligned, the receiver will pull the operator channel list automatically. The thread author solved it by correcting dish alignment. [Elektroda, Master1975, post #17847741]

How can I tell Im on the wrong satellite even with 75% strength?

High strength without channels indicates misalignment. The OP saw 75% strength and 65% quality, yet nothing downloaded. Strength alone doesnt confirm a valid lock. Re-aim until both quality improves and channels load. [Elektroda, Master1975, post #17193922]

What does the on-screen Hot Bird mean on nc+ decoders?

Its a software label, not proof of actual satellite lock. Dont rely on it when aligning the dish. Confirm alignment by maximizing quality and then let the box update. The UI can mislead during misalignment. [Elektroda, andpol 33, post #17194451]

Do nc+ decoders auto-download the channel list?

Yes. "The decoder automatically downloads the channel list each time it is turned on." It needs a properly aligned antenna to do this. If the list doesnt load, fix alignment and reboot. Then the channels will appear. [Elektroda, andpol 33, post #17194706]

After a factory reset, how do I re-run installation?

Open Menu > Settings > Installation > Antenna. Follow the on-screen steps to set antenna parameters. Exit installation, then allow the receiver to load the channel list. Ensure precise dish alignment before starting. [Elektroda, olador, post #17194553]

Can I manually scan or add channels on the nc+ NCP-4740SF?

No. nc+ operator decoders are locked to the operator list. User programming and manual scanning are disabled. Restore reception by aligning the dish and letting auto-update run. [Elektroda, andpol 33, post #17195543]

How do I align the dish correctly to restore channels?

"First you need to set up the antenna." 1. Rough-aim dish azimuth/elevation and set LNB skew. 2. Use a satfinder or receiver bars to maximize quality, not just strength. 3. Tighten mounts, then restart the decoder to trigger auto download. [Elektroda, Anonymous, post #17194720]

I see a lock near 10719 MHzwhat does that tell me?

"I assume you're picking up a signal on frequency 10719?" This is a classic sign your dish landed on a neighbor, not Hot Bird. Re-aim the dish before attempting any software steps. Then reboot to update channels. [Elektroda, Thor85, post #17195501]

Could my decoder be faulty even if the dish seems fine?

Yes. If you are certain the dish targets the correct satellite and theres still no list, suspect the decoder. "If you claim the antenna is set correctly on the right satellite, then you have a damaged decoder." Test on a known-good dish. [Elektroda, andpol 33, post #17194915]

How can I rule out a decoder fault quickly?

Connect the decoder to a friends properly aligned installation. If channels load, your dish or cabling is at fault. If not, the decoder likely needs service. This isolates the issue before visiting the operator. [Elektroda, internick, post #17195536]

Do I really need tools like a satfinder and compass?

They help you peak quality faster. The OP used a compass, protractor, ruler, LNB angle, and a satfinder. Tools dont replace correct satellite identification. Confirm Hot Bird before trusting strength bars. [Elektroda, Master1975, post #17194939]

The antenna is set correctly but still no channelswhat should I check?

Re-check pointing; slight moves can land on a neighboring satellite. Dont trust the label alone. Confirm alignment first, then suspect the decoder only if channels still wont load. Alignment comes before software. [Elektroda, Anonymous, post #17194720]

Why does strength show 80% but quality stay near zero?

Strength reflects RF level, not multiplex lock. Misalignment can show 80% strength with 0–1% quality and no channels. Optimize for quality and exact pointing. Then reboot to let the list update. [Elektroda, Master1975, post #17193922]
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