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Bluescreen "Page fault in nonpaged area" i "Bad pool caller"

SLU06 24057 41
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  • #1 17196672
    SLU06
    Level 8  
    Hello, I have been struggling with "Page fault in nonpaged area" and "Bad pool caller" bluescreen for a long time, errors appear only when the system starts up to the desktop and there is a loading circle on the internet icon after it disappears system Either it stays normal or the bluescreen pops up, usually I have to reset the computer 3 or 4 times until it boots normally.

    I tried to reinstall the graphics card drivers but still the same.
    I am asking for help because I do not know what to do anymore.

    Computer Specification:
    Graphics: Nvidia GeForce GTX970
    Processor: Intel (R) Core (TM) i7-4790K CPU @ 4.00GHz
    Motherboard: MSI z87-GD65 Gaming (MS-7845)
    RAM: Ballistix 2x8GB 1866MHz and 1x8 1600MHz
    Power supply: Modecom Volcano750

    Drivers updated on a regular basis.
    WINDOWS 7 Ultimate

    adds attachments from BlueScreenView
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  • #2 17196730
    helmud7543
    Level 43  
    This message appears when there are errors on the disk, RAM memory, lack of RAM memory or a problem with USB. If you have USB on the Internet, this is the first one to be verified.
  • #3 17196732
    SLU06
    Level 8  
    I have an Ethernet cable on.
  • #4 17196752
    iron64
    Level 41  
    What about the rest? Smart disk at least show and make a memtesta.
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  • #5 17198135
    310artur
    Level 43  
    Then see if you uninstall the network card driver, unplug the network cable and start the PC. Maybe something with the card or its driver as soon as there is a problem here.
  • #6 17198293
    SLU06
    Level 8  
    I checked memtest and 0 errors.
    I will try to uninstall this network card as the colleague says above.


    After uninstalling the network card drivers in safe mode, I left the Internet cable plugged in and the Blue screen popped out, so I unplugged the cable, but also the Blue screen.
  • #7 17198513
    aarek68
    Level 20  
    iron64 wrote:
    What about the rest? Smart disk at least show ...


    Please follow your friend's request.
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  • Helpful post
    #9 17199756
    RADU23
    Moderator of Computers service
    SLU06 wrote:
    I checked discinfo64 disk and it was in good status

    It's not good at all.
    When interpreting SMART:
    - for WD disks, parameter (01) and (C8) should be zero. The disk has mechanical or surface problems.
    To analyze it in more detail, you would need a surface scan with visible MHDD sector access times.
    - due to (C5) and (C6) it would be necessary to protect the data on a different medium and perform a repair procedure in the form of remap + reset =>
    https://www.elektroda.pl/rtvforum/topic1550200.html

    After performing the repair procedure, re-insert SMART and the surface scan from the MHDD.
  • #10 17199816
    SLU06
    Level 8  
    ie wipe all data on disk ?.
    and Windows too?
  • #11 17199852
    RADU23
    Moderator of Computers service
    Everything will be irretrievably deleted.
    This is why
    RADU23 wrote:
    the data should be secured on another medium
  • #12 17199943
    SLU06
    Level 8  
    I have the whole disk almost full and I do not have another such large one: /.
  • #13 17199951
    RADU23
    Moderator of Computers service
    SLU06 wrote:
    and I do not have another big one

    Unfortunately, we can't help you here.

    The drive requires a repair procedure that must be performed.
  • #14 17200019
    SLU06
    Level 8  
    It will be easier to wait until I buy a new disk with this capacity and transfer files from one to another as described in the guide you sent in the post above and then repair it, but until then I have no funds and no funds.

    and it can also cause blue screens to appear?
    because 3 weeks ago I installed only a separate windows 10 partition on this disk and not a single blue screen on it.
  • #15 17201514
    310artur
    Level 43  
    So it is possible that the damaged areas are on a partition with problematic windows or the problem is somewhere else. You won't find out that easily.
    You can do a scan of the disk surface in MHDD and see where the bad sectors are, but each use of this disk can and probably will worsen its condition.
    Since the second system works, I suggest you use it and limit the use of the disk in time until you buy another one. Copy as many as you can just in case. You can probably record the most important things on DVD or upload them to some network cloud. After that, keep downloading, copying new files, and file manipulation in general to a minimum. Maybe the disc will wait for the successor without dying
  • #16 17201729
    SLU06
    Level 8  
    Well, so we won't find out anything yet?
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  • #17 17202024
    RADU23
    Moderator of Computers service
    Until a colleague replaces a working disk, unfortunately it will be a wandering in the fog.
  • #18 17202059
    SLU06
    Level 8  
    Well, for now it would be fine to suspend the topic.
  • #19 17274041
    SLU06
    Level 8  
    Hello, I finally bought 2 new 240GB SSD disks and transferred the systems to them, I have already run the computer a dozen or so times and the BSOD has not popped up, so moving the system to a new disk probably solved the problem, I think the topic needs to be closed.
    if one problem comes back I will resume the post, also thank you for all your help :) .
  • #20 17309745
    SLU06
    Level 8  
    Hello again, but the problem is back, I updated through windows update, after resetting the computer, it was updating the system, do not turn off the power or something like that and a Blue screen popped out, then once I turn on the computer, a Blue screen pops up, not so often like on an old disk, but it is still there.
    I will add that I still have this old disk connected to my computer, but as additional memory, I have the system on a new ssd.
  • #21 17309953
    krzychupar
    Level 43  
    Then unplug that old drive and then check back because it could be the cause of those Bluescreen drives.
  • #22 17310179
    SLU06
    Level 8  
    unfortunately, after disconnecting the old disk and restoring the system a few days back, I am also greeted by a blue screen.
  • #23 17310248
    Robert B
    Level 43  
    Insert the .dmp files from these bluescreens.
  • #25 17310457
    Robert B
    Level 43  
    I asked Fr. .dmp files and not a short text description of their content.
    However, you can see that these bluescreens were caused by the drivers:
    rdbss.sys
    Link
    Link

    And dfsc.sys
    Link
  • #27 17310635
    Robert B
    Level 43  
    The links describe possible causes of errors in these drivers and suggested solutions.
    Where do you have the file physically on the disk dfsc.sys ? I do not like that it is not signed by Microsoft and its location is not mentioned in the .dmp report.
  • #29 17311054
    Robert B
    Level 43  
    From the sizes and dates you can see that you have at least 3 different versions of the same file and this is the main possible cause of errors.
    Just leave the one in the folder Windows \ System32 \ Drivers and remove the rest from other locations.

    Do the same for the other file rdbss.sys because it can also sit in several places and in different versions.
    Generally, you should leave the latest and signed version in the default location.
  • #30 17311894
    SLU06
    Level 8  
    after removing these files from folders other than system32 / drivers, there was an update and after the reset, also the blue screen, I will also try to do as you sent me in the links.

Topic summary

The discussion revolves around persistent blue screen errors, specifically "Page fault in nonpaged area" and "Bad pool caller," occurring during system startup on a computer with an Intel i7-4790K CPU, Nvidia GeForce GTX970 graphics card, and MSI z87-GD65 Gaming motherboard. Initial troubleshooting included reinstalling graphics drivers and checking RAM with Memtest, which showed no errors. Users suggested checking disk health using SMART diagnostics and performing a surface scan. The user eventually replaced the old hard drive with two new SSDs, which initially resolved the issue. However, after a Windows update, the blue screens reappeared, prompting further investigation into driver conflicts and potential software issues. Recommendations included using Display Driver Uninstaller (DDU) for clean driver installations and considering a fresh OS installation to eliminate software-related problems.
Summary generated by the language model.
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