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Windows 10 BSODs with Firefox Launch: Intel i5-4440, GeForce GTX 970, MSI B85M-E45 Setup

bedrull 4389 4
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  • #1 19421619
    bedrull
    Level 7  
    I have had BSODs for several days, they appear when Firefox is launched. Fatal browser error pops up, momentary computer freeze and BSOD.

    Windows 10 x64
    Power supply: Supremo FM2 Gold 750W (just replaced, the old one has expired)
    Processor: Intel i5-4440 3.1 Ghz
    Graphics: GeForce GTX 970
    Motherboard: MSI B85M-E45
    RAM: 16 GB Crucial BLS4G3D169DS3 + BLS4G3D169DS1S00.

    Detailed report on AIDY equipment: https://www.easypaste.org/file/XqM3Yub2/Report.htm?lang=en

    The event log shows:

    CoId = {0B04BC49-25AC-4268-ACBB-878DF2E50E0D}: Failed to send the initial SSTP request to the server. This may be due to network connectivity or certificate (trust) issues. The detailed error message is provided below. Fix the problem and try again.

    The connection attempt failed because the connected party did not respond correctly after the specified time period, or the created connection failed because the connected host did not respond.

    IOMMU error reporting initiated.

    BSOD:

    ==================================================
    Dump File: 050721-6468-01.dmp
    Crash Time: 2021-05-07 11:40:05
    Bug Check String: SYSTEM_SERVICE_EXCEPTION
    Bug Check Code: 0x0000003b
    Parameter 1: 00000000`c0000005
    Parameter 2: fffff801`46503ecc
    Parameter 3: fffff084`433b7b70
    Parameter 4: 00000000`00000000
    Caused By Driver: ntoskrnl.exe
    Caused By Address: ntoskrnl.exe + 3f6cf0
    File Description:
    Product Name:
    Company:
    File Version:
    Processor: x64
    Crash Address: ntoskrnl.exe + 3f6cf0
    Stack Address 1:
    Stack Address 2:
    Stack Address 3:
    Computer Name:
    Full Path: C: \ Windows \ Minidump \ 050721-6468-01.dmp
    Processors Count: 4
    Major Version: 15
    Minor Version: 19041
    Dump File Size: 967 452
    Dump File Time: 2021-05-07 11:40:40
    ==================================================

    In the attachment I am adding screenshots from the Firefox crash + scans from HDTune.
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  • #2 19422446
    leffort
    Level 10  
    Hi,
    Have you reinstalled the drivers for your graphics card?
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  • #3 19422452
    bedrull
    Level 7  
    Yes, I updated the drivers today to the latest version - 466.27.

    I also noticed that when the computer is not turned on for a few days, the image appears on the monitor as shown in the attachments after turning it on. In a moment, however, it gets correct and everything works.
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  • #4 19423483
    leffort
    Level 10  
    As you can imagine, these symptoms almost certainly mean that your graphics card is damaged. If you have the integrated one, take it out and test it.
  • #5 19424015
    bedrull
    Level 7  
    I think so too, but these stripes are so random (they only appear when I don't start my computer for a few days) that it's going to be hard to test.

    Now another BSOD popped up:

    win32kbase.sys 7bed8
    ffff95d0`f6a00000
    ffff95d0`f6cd9000
    0x002d9000
    0xd2d17f06
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