FAQ
TL;DR: 86 % of AliExpress non-delivery disputes end in refunds, "Evidence beats promises", says shipping adviser rb401 [Elektroda, 17215328]. Upload local-post screenshots and dispute once protection nears expiry for the best chance of recovery.
Why it matters: Late or missing action can forfeit refunds on electronics worth weeks of wages.
Quick Facts
- Buyers have 15 days after Purchase Protection ends to escalate to AliExpress [AliExpress Help, 2023]
- Polish Post treats a parcel as lost after 30 business days on domestic leg [Poczta Polska, 2022]
- You must respond within 4 days to seller offers during a dispute [Elektroda, 17215328]
- Typical SF-Express → Poland transit: 10–25 days before customs [SF-Express, 2023]
- User reports claim 50–80 % loss rate at Nysa hub "Świat Przesyłek" [Elektroda, 17403554]
When should I open an AliExpress dispute if the seller already extended protection?
Open the dispute when less than seven days remain or immediately after protection expires. Extensions do not waive your right, and you still have 15 days to escalate if the seller resists [Elektroda, 17214767].
Does a seller-changed shipping method (e.g., China Post ➜ SF eParcel) weaken their case?
Yes. Listing shows China Post, so unilateral change breaks the contract. Mention it in the dispute comment; AliExpress often sides with the buyer in such mismatches [Elektroda, 17215328].
Can the recipient file a postal loss claim in Poland?
No. Only the sender, who holds the shipping contract, may lodge a formal claim with Poczta Polska or SF-Express [Elektroda, 17214750].
How do I track a parcel that got a new Estonian number?
Enter the Estonian ID on emonitoring.poczta-polska.pl. If the number was E-format (registered), Polish Post tracking will show each domestic scan [Elektroda, 17214701].
Tracking stopped at WER Warszawa—what next?
Wait up to 30 business days, then gather screenshots and open a dispute. Parcels can sit two months in that hub, but proof of stalling secures refund [Elektroda, 17214750].
Seller asks me to cancel the dispute because "post will deliver in 10 days"—safe?
Keep the dispute open. If you cancel, you lose automatic protection and must rely on the seller’s promise, a common failure scenario [Elektroda, 18436884].
Are COVID-19 controls a valid reason for long holds?
Yes. In early 2020, several hubs quarantined incoming bags for 3–14 days, adding weeks to delivery times [UPU, 2020].
Why do parcels disappear at the Nysa "Świat Przesyłek" warehouse?
Third-party relabelling there causes mis-sorts; forum users report 50–80 % loss or 1–3-month delays after arrival [Elektroda, 17403554].
How should I prepare evidence for AliExpress?
- Capture full tracking page in English. 2. Combine screenshots of Chinese and Polish numbers into one JPEG (max 2 MB). 3. Upload during the ‘Provide Evidence’ step [Elektroda, 17215328].
Edge case: I got refund and parcel later—what are the options?
Legally you can keep it, but many buyers return the money via seller coupon or PayPal transfer to maintain account goodwill [Elektroda, 18426249].
Fastest way to avoid postal limbo?
Select courier services like DHL or FedEx; average China–PL delivery drops to 5–8 days despite higher cost [DHL, 2023].
What does "Package returned for check-in" mean?
Customs or security flagged the parcel for re-inspection. It will rescan once cleared; if stagnant 14 days, open dispute citing that status [Elektroda, 19492567].
