Hello, I have a problem with this vacuum cleaner after turning on the cleaning function starts from Zabrze backwards and stops turning when it is turned. If I turn off the return to the base, it goes and looks without any problems what to do with it

Any other suggestions, and how should I update this software?

I have the same problem . I have already checked several elements, I cleaned the dust and collected hair on a brush or its wheel and there is still a problem ...

I have to look for a mechanic from such robots in Lodz. Maybe they'll fix mine under warranty, but I don't know how to contact them, I wrote an email, but no echo ... I have corrected TONI_2003

Are there any lights on the device that could indicate an error code? How old is the device, in what condition are the batteries?

Hello, my vacuum cleaner is 6 months old, but it has been standing for two and the indicator is only one from turning on. I have corrected TONI_2003

Derbi where did you buy this robot I would advertise the device for 6 months. Have you looked at the manuals, the fault section? Does the indicator turn off or flash when the fault occurs? I have corrected TONI_2003

I have the same problem, I bought on Ali in April. Were you able to move it?

If anyone is interested I can try to fix this problem. I have succeeded several times. tel. 600 54 22 66

I had the same problem, but I managed to remove it in a fairly trivial way. However, I'm not entirely sure what worked, but I thoroughly cleaned all the sensors, and it didn't work. Later, I disconnected his battery, cleaned the wheels, unscrewed the brush, fan and other nooks, vacuumed all the gaps with a regular vacuum cleaner. However, at the end I noticed that a lot of dust was collected in the gap of the yellow lid from the so-called turbo brushes. It is so narrow from the side of the bevelled corner, when I took the dust out of it, it started to whip when I was young pzdr I have corrected TONI_2003

ILIFE V7s Pro Robot Vacuum cleaner - The robot stops when switched on

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#1 17314117 05 Jul 2018 19:54

Derbi7 Derbi7

Level 2

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Post #1
17314117 05 Jul 2018 19:54

Hello, I have a problem with this vacuum cleaner after turning on the cleaning function starts from Zabrze backwards and stops turning when it is turned. If I turn off the return to the base, it goes and looks without any problems what to do with it
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#2 17314145 05 Jul 2018 20:07

omnixcrs omnixcrs

Level 11

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Post #2
17314145 05 Jul 2018 20:07

Maybe some software update ??
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#3 17317092 07 Jul 2018 19:44

Derbi7 Derbi7

Level 2

» | Topic author Positive voted Helpful post? (+8)

Post #3
17317092 07 Jul 2018 19:44

Any other suggestions, and how should I update this software?
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#4 17321342 10 Jul 2018 12:49

Jaclyn Jaclyn

Level 1

» | Positive voted Helpful post? (+12)

Post #4
17321342 10 Jul 2018 12:49

I have the same problem . I have already checked several elements, I cleaned the dust and collected hair on a brush or its wheel and there is still a problem ...
#5 17321863 10 Jul 2018 18:05

Derbi7 Derbi7

Level 2

» | Topic author Helpful post? (+4)

Post #5
17321863 10 Jul 2018 18:05

I have to look for a mechanic from such robots in Lodz. Maybe they'll fix mine under warranty, but I don't know how to contact them, I wrote an email, but no echo ...
I have corrected TONI_2003
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#6 17323647 11 Jul 2018 18:05

Musiol Musiol

Level 16

» | Positive voted Helpful post? (+6)

Post #6
17323647 11 Jul 2018 18:05

Are there any lights on the device that could indicate an error code?
How old is the device, in what condition are the batteries?
#7 17324028 11 Jul 2018 21:24

Derbi7 Derbi7

Level 2

» | Topic author Helpful post? (+1)

Post #7
17324028 11 Jul 2018 21:24

Hello, my vacuum cleaner is 6 months old, but it has been standing for two and the indicator is only one from turning on.
I have corrected TONI_2003
#8 17324453 12 Jul 2018 06:53

Musiol Musiol

Level 16

» | Positive voted Helpful post? (+7)

Post #8
17324453 12 Jul 2018 06:53

Derbi where did you buy this robot I would advertise the device for 6 months. Have you looked at the manuals, the fault section? Does the indicator turn off or flash when the fault occurs?
I have corrected TONI_2003
#9 17448587 19 Sep 2018 09:58

Clarittka Clarittka

Level 1

» | Helpful post? (+4)

Post #9
17448587 19 Sep 2018 09:58

I have the same problem, I bought on Ali in April. Were you able to "move it"?
#10 17467010 28 Sep 2018 22:46

Bukov Bukov

Level 1

» | Positive voted Helpful post? (+6)

Post #10
17467010 28 Sep 2018 22:46

If anyone is interested I can try to fix this problem. I have succeeded several times.
tel. 600 54 22 66
#11 17813714 01 Mar 2019 22:33

Ratec Ratec

Level 1

» | Positive voted Helpful post? (+6)

Post #11
17813714 01 Mar 2019 22:33

I had the same problem, but I managed to remove it in a fairly trivial way. However, I'm not entirely sure what worked, but I thoroughly cleaned all the sensors, and it didn't work. Later, I disconnected his battery, cleaned the wheels, unscrewed the brush, fan and other nooks, vacuumed all the gaps with a regular vacuum cleaner. However, at the end I noticed that a lot of dust was collected in the gap of the yellow lid from the so-called turbo brushes. It is so narrow from the side of the bevelled corner, when I took the dust out of it, it started to whip when I was young
pzdr
I have corrected TONI_2003
#12 17818457 04 Mar 2019 01:27

DoriLori DoriLori

Level 1

» | Positive voted Helpful post? (+8)

Post #12
17818457 04 Mar 2019 01:27

Ratec wrote:
I had the same problem, but I managed to remove it in a fairly trivial way. However, I'm not entirely sure what worked, but I thoroughly cleaned all the sensors, and it didn't work. Later, I disconnected his battery, cleaned the wheels, unscrewed the brush, fan and other nooks, vacuumed all the gaps with a regular vacuum cleaner. However, at the end I noticed that a lot of dust was collected in the gap of the yellow lid from the so-called turbo brushes. It is so narrow from the side of the bevelled corner, when I took the dust out of it, it started to whip when I was young
pzdr
I have corrected TONI_2003

It worked! And I was about to send the robot to the site, thanks a lot!
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Topic summary

The discussion revolves around issues with the ILIFE V7s Pro Robot Vacuum cleaner, specifically that it stops moving when the cleaning function is activated. Users suggest potential solutions, including performing a software update, checking for error codes indicated by lights on the device, and inspecting the condition of the batteries. Several users report similar problems, with some having success by thoroughly cleaning the sensors, wheels, and internal components, particularly removing dust from tight spaces. One user mentions contacting a mechanic for warranty service, while another offers assistance in fixing the issue.
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