logo elektroda
logo elektroda
X
logo elektroda
Advanced Search
logo elektroda

[Solved] Integra Control Issue: Replaced Integra 32 Board & Installed ETHM-1 Plus, Can't Connect to Server

Lukasz3232 9660 5
ADVERTISEMENT
Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
| New topic
  • #1 17337066
    Lukasz3232
    Level 19  
    At the customer's site, I replaced the Integra 32 board with inoperative memory for another one that has already returned from the site with a new bone.
    When replacing the disc, we decided to mount the ETHM-1 Plus module.
    A new soft 1.18 uploaded to the control panel, the module connects to the server, has been assigned an ID number.
    Unfortunately, the application on the phone displays such a message as in the picture.
    I am asking for comments because I do not know what's going on here.
    Attachments:
  • ADVERTISEMENT
  • #2 17338496
    Stan-Mar

    Level 27  
    Write something more. Do you have an RS cable between the ethm and the control panel, what functions are running, what keys are introduced, because it is so hard to predict the grounds.
  • ADVERTISEMENT
  • #3 17339022
    Lukasz3232
    Level 19  
    The disc was updated to the latest version 1.18 a moment ago
    After talking to the technical department, they immediately stated that the GUARDIX ID was not entered.
    And so it was, after entering the identifier manually, the connection to the application works.

    My question to Satel:
    What the hell are the messages that the installers don't tell us?
    Either the messages will be immediately readable for the installer, or have Satel create tables with explanations as to what their messages mean "control panel not ready".
  • ADVERTISEMENT
  • #4 17339119
    Stan-Mar

    Level 27  
    Lukasz3232 wrote:
    The disc was updated to the latest version 1.18 a moment ago
    After talking to the technical department, they immediately stated that the GUARDIX ID was not entered.
    And so it was, after entering the identifier manually, the connection to the application works.

    My question to Satel:
    What the hell are the messages that the installers don't tell us?
    Either the messages will be immediately readable for the installer, or have Satel create tables with explanations as to what their messages mean "control panel not ready".



    Unfortunately, in this case it is not SATEL's fault. Simply as the installer who read the manual !!! you should know what needs to be introduced for it to work properly.
    As you noticed, I asked you the same.
  • ADVERTISEMENT
  • #5 17339899
    Lukasz3232
    Level 19  
    The fact that the CDs have memories is also not their fault?
    That for several years they have not been able to do the function of assigning specific sounds to individual notifications in the Integra Control application is also not their fault?
    Of course, it could be done in Perfectt, which is below the shelf ...

    I just wanted to complain.
  • #6 17339900
    Lukasz3232
    Level 19  
    The fact that the CDs have memories is also not their fault?
    That for several years they have not been able to do the function of assigning specific sounds to individual notifications in the Integra Control application is also not their fault?
    Of course, it could be done in Perfectt, which is below the shelf ...

    I just wanted to complain.
| New topic
Report a violation of the law
ADVERTISEMENT