[Solved] Satel Server Connection Issue: Integra Control App, Unassigned ID & ETHM-1 Plus Module Setup

Hi,

I'm trying to configure Integra Control apps.
I have a problem with connecting to the Satel Server, and I do not specifically have an ID number assigned (currently it is FFFFFFFFFFFFFFFF).
Only the ETHM-1 Plus module is plugged into the Satel Integra 128 control panel. The RS-232 ports of the module and the control panel are connected with the original satellite RJ-PIN5 cable.
ETHM connected to the network. I use mobile internet from digital polsat. DNS on the router set to google (8.8.8.8 and 8.8.4.4).
I am able to connect to ETHM via WWW and Dloadx.

included functions:
- "with SATEL"
- external modem
- ISDN / GSM / ETHM modem
- answering-modem


Integra control connects to ETHM without any problems when I am inside the local network (communication method: direct connection).
Connection from outside is not working (connection via Satel server using MAC address).


Integra 128 control panel, firmware v1.18
ETHM-1 Plus v2.06
Dloadx v.1.19
integra control (android): v4.5.1 (81)


although the topic has already appeared, I have not found a solution so far.

any suggestions welcome :)

thanks

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In the ETHM-1 tab, do you have "connection via the Satel server" enabled?

yes, it's on.

when I refresh the settings related to the satellite server (in dloadx), where you can display QR, the following appears: MAC, internal and external IP address ETHM, but the ID field is ffff ...

I suggest trying to change the ID from the keypad (if it works). So service mode -> structure -> hardware -> keypads -> settings -> ethm-1 -> ID change -> confirm with "1".
If the "Change ID" option is not available, it may mean that the Satel server is not enabled in this control panel (module).

I tried this too and I really can't change the ID.

So I will check this option again, although I'm pretty sure it's turned on.

thanks for the suggestions, and I will let you know how to check the switchboards.

ID cannot be changed (does not pass) is the option not available? Because they are two different things.

the option is available, the ID cannot be changed

Added after 1 [hours] 34 [minutes]:

I confirm that the option is enabled. I attach photos

Maybe there is something wrong with DNS. At this point it is not 8.8.8.8, only the DNS address is taken from DHCP. And I understand that it is set in the router, but it does not interfere with setting such DNS in ETHM.
And the problems with the lack of proper DNS are in my opinion the most common reason for not working with the Satel server. At least I face such problems.

exactly like that, DNS 8.8.8.8 and 8.8.4.4 and one more (I don't remember from head) is set in the router and assigned to ETHM via DHCP.

that is, try to disable DHCP and assign DNS in ETHM rigidly?
good idea. I'll try tomorrow

unfortunately setting DNS hard did not help. I've tried with different DNS servers, eg 8.8.8.8, 8.8.4.4, 1.1.1.1, 9.9.9.9 and some others.
is it possible in some other way to check the connection to the satellite server?

Maybe I'm sticking to the details, but all the settings look OK, maybe try changing the web port to 80, as it is in the factory settings.

Daniiii wrote:

is it possible in some other way to check the connection to the satellite server?

You can contact Satellite and ask if the module with the given IMEI / MAC tried to contact the server. They can see if the device has been contacted, has received an ID or not.

alster1 wrote:

Maybe I'm sticking to the details, but all the settings look OK, maybe try changing the web port to 80, as it is in the factory settings.

and is the WWW port used only for communication with the browser? anyway, I will try (although I changed this port from "80" to "8080" while combining, so I guess it won't do any good)

dariusz.bembenek wrote:

Daniiii wrote:

is it possible in some other way to check the connection to the satellite server?

You can contact Satellite and ask if the module with the given IMEI / MAC tried to contact the server. They can see if the device has been contacted, has received an ID or not.

yes i did thanks. I am waiting for a reply from Satellite.

Hello
Maybe it's not ethm-1 plus, maybe you have something stuck in your router. Try to connect with another link if you have such an opportunity. If I can suggest how to do it easily, if you have a router with "WISP Client Router" "AP Client Router" functionality, connect the ethm module with a cable to the router and the client mode router to the phone's hostpot. If you do not have such a router, stimulants go to the Allegro for a mere penny, e.g. TL-WR702N or TP-Link WR841N, I have seen auctions for PLN 20-30. I don't want to link to specific auctions.
greetings
Marcin

Hi,

the information I got from Satellite is to check if my mobile internet provider is blocking any ports.

Mar_rcin wrote:

Hello
Maybe it's not ethm-1 plus, maybe you have something stuck in your router. Try to connect with another link if you have such an opportunity. If I can suggest how to do it easily, if you have a router with "WISP Client Router" "AP Client Router" functionality, connect the ethm module with a cable to the router and the client mode router to the phone's hostpot. If you do not have such a router, stimulants go to the Allegro for a mere penny, e.g. TL-WR702N or TP-Link WR841N, I have seen auctions for PLN 20-30. I don't want to link to specific auctions.
greetings
Marcin

Thanks. Currently I have a USB modem with a digital polsat sim card connected to a cisco router with a dd-wrt soft.

I had the opportunity to borrow a router with a native SIM card slot for a moment along with a t-mobile sim card with the public IP option purchased.
After connecting my ETHM everything worked, I got the ID from the satellite server.

It also looks like it's actually a matter of properly configuring your router.
Any hints on this topic?

greetings

On your router, check it quickly if you have VPN passthrough enabled.

Something like this:

VPN
PPTP Pass-through: Enable
L2TP Pass-through: Enable
IPSec Pass-through: Enable

Should help. If not - it can be worse because it may mean that ISP is also blocking it, although it would be an overstatement.
Generally, you must be set up to establish VPN connections.

greetings
Marcin

Daniiii wrote:

Currently I have a USB modem with a digital polsat sim card connected to a cisco router with a dd-wrt soft.

So you're in favor of double NAT and it's no wonder it won't work properly.

sosarek wrote:

Daniiii wrote:

Currently I have a USB modem with a digital polsat sim card connected to a cisco router with a dd-wrt soft.

So you're in favor of double NAT and it's no wonder it won't work properly.

I'm not sure the modem NAT is also. But I am definitely in favor of nat. In the router I have ports 7090, 7091 and 8080 redirected to ETHM.
How to properly configure the router then? disabling NAT is probably out of the question for security reasons?

@Mar_rcin
the options you mentioned are enabled (photo)

Daniiii wrote:

I'm not sure the modem NAT is also

I dare to say otherwise, in addition - why port forwarding if you do not have a public IP?

or is it a matter of different VPN settings?

After all, you have disabled services ...

sosarek wrote:

Daniiii wrote:

I'm not sure that the modem NAT is also

I dare to say otherwise, in addition - why port forwarding if you do not have a public IP?

I am not a specialist in this field, so I do not dispute your opinion.
I do not have a public IP but I have also set up DDNS on my router.

Added after 1 [minutes]:

sosarek wrote:

After all, you have disabled services ...

Exactly. You didn't set up a VPN.
I understand it's a mistake?

Daniiii wrote:

I do not have a public IP but I have also set up DDNS on my router.

Which it is due to the lack of public IP and port blocking by the operator will not work.

sosarek wrote:

Daniiii wrote:

I do not have a public IP but I have also set up DDNS on my router.

Which it is due to the lack of public IP and port blocking by the operator will not work.

correct
but whoever does not try does not learn

I don't know what's the point of trying if it won't work anyway?

sosarek wrote:

I don't know what's the point of trying if it won't work anyway?

I did this before, before I found out that the operator can block ports or outside access. Anyway, it does not matter much to the topic.

Is it not enough to try to issue the IP ETHM to the DMZ to rule out a problem with the router?

Set up a VPN and check.

but you do, and it was enough to look at the Satel website:
https://www.satel.pl/pl/art/623,Mo%C5%BCliwa%20przerwa%20w%20dost%C4%99pie%20do%20us%C5%82ug

Hi,
topic resolved.
In my case, it was helpful to change the operator to one that offers a fixed IP address (Otvarta). After inserting the SIM card, I immediately connected to the Satel server without any problems.

thanks to everyone for the advice!