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No Connection to DNS Server: Sudden Internet & WiFi Issues, Router Settings & Provider Hotline

bauaser-kun 8418 7
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17361478
    bauaser-kun
    Level 9  
    Hello, I write from the phone no other option so it will be short:

    Suddenly the Internet stopped working and the message pops up saying no connection to the dns server.
    : edit: Wifi also doesn't work.

    The problem started in the morning but I did not have it. Then time to analyze it until now nothing has changed the hotline of the supplier is of course silent so I do not know whether they are doing something or not.

    In the router settings it looks like the photo attached, unfortunately the fact that I had instructions for checking it does not change the fact that I have no idea how to read this is it a problem that the equipment or rather the fault of the Internet provider?

    Thank you in advance and best regards.
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  • Helpful post
    #2 17361501
    IC_Current
    Network and Internet specialist
    Your router is not connected to the "Internet". Restart the router, check the telephone cables and filters. There was no storm by accident?
    Helpful post? Buy me a coffee.
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  • #3 17361522
    bauaser-kun
    Level 9  
    There was no storm. I did the router start after returning from work (first with the button, then for safety I disconnected and reconnected the power supply). I checked the cables as far as I could but unfortunately they stretch through 3 rooms and it is difficult to assess the whole 10 meters ...
    I don't know what to look for when filtering.

    Added after 1 [minutes]:

    There was no storm. I did the router start after returning from work (first with the button, then for safety I disconnected and reconnected the power supply). I checked the cables as far as I could but unfortunately they stretch through 3 rooms and it is difficult to assess the whole 10 meters ...
    I don't know what to look for when filtering.
  • #4 17361560
    IC_Current
    Network and Internet specialist
    Instead of a router, connect a landline phone test. As cables are working, conversations should work and additionally noise should be heard.
    Filters - disconnect all telephones from the installation along with these "cubes" between the socket and the telephone. Connect the router directly to the telephone socket.
    Is the router configured correctly? Did you change anything before this crash?

    Familiarize yourself with this:
    https://www.orange.pl/omnibook/konfiguracja-wlasnego-routera-adsl-vdsl
    Set PPPoE and LLC instead of PPPoA and VC-mux

    and here the pipes and filters:
    http://www.orange.pl/kid,4002313851,id,400231...laczenie-zestawu-sprzetowego,helparticle.html
    Helpful post? Buy me a coffee.
  • #5 17361581
    bauaser-kun
    Level 9  
    No configuration changes have been going on like this for a year.
    I don't have a landline phone. From the beginning, the router is plugged into the telephone socket.
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  • Helpful post
    #6 17361602
    myszkoscielna
    Level 23  
    The router obtains ADSL synchronization but does not connect to the IP network (no IP address from PPP communication),

    please report the problem to the operator's technical support.
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  • #7 17361609
    IC_Current
    Network and Internet specialist
    myszkoscielna wrote:
    The router obtains ADSL synchronization but does not connect to the IP network (no IP address from PPP communication),

    please report the problem to the operator's technical support.


    Actually. I didn't notice the bottom of the picture. Only the operator remains.
    Helpful post? Buy me a coffee.

Topic summary

The user is experiencing sudden internet connectivity issues, specifically a "no connection to DNS server" error, affecting both wired and WiFi connections. Initial troubleshooting steps included restarting the router and checking cables, but the problem persists. Suggestions from responders include verifying router settings, ensuring proper ADSL synchronization, and contacting the internet service provider for technical support. Additional advice includes testing the telephone line and checking filters to rule out wiring issues. The user has not made any recent configuration changes and lacks a landline phone for further testing.
Summary generated by the language model.
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