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[Orange] DNS Server Not Responding: Connection Issues after Router Reset (8.8.8.8, 8.8.4.4)

Willyff 16257 11
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  • #1 17380225
    Willyff
    Level 7  
    Posts: 14
    Rate: 8
    Hello. I have an Internet connection with Orange. After resetting the router I can not connect to the internet, when I turn on the network diagnostics I get an error the DNS server is not responding. In the DNS settings I tried to set 8.8.8.8 and 8.8.4.4 and leave it for automatic but it did not have any effect. I also used flushdns, I repeatedly reset the computer without any effect. I called the hotline, but today only the machine works and nothing helped. What to do? I have internet access after the cable [Orange] DNS Server Not Responding: Connection Issues after Router Reset (8.8.8.8, 8.8.4.4)
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  • #2 17380259
    Heinzek
    Network and Internet specialist  
    Posts: 3732
    Help: 554
    Rate: 493
    Willyff wrote:
    After resetting the router I can not connect to the internet


    No internet connection configured.
    Log in to http://192.168.1.1/ and enter your login and password to connect to the internet.
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  • #3 17380315
    Willyff
    Level 7  
    Posts: 14
    Rate: 8
    I logged. I did what you can see on the screen, but the error still appears in the diagnostics DNS server is not responding. I will add that I reset the router because I needed to disable the upnp because it did not work for me with the beta call of duty, and I could not enter 192.168.1.1 [Orange] DNS Server Not Responding: Connection Issues after Router Reset (8.8.8.8, 8.8.4.4)
  • #4 17380327
    jimasek
    VIP Meritorious for electroda.pl  
    Posts: 35287
    Help: 3783
    Rate: 2671
    Willyff wrote:
    What to do? I have internet access after the cable

    Configure the Internet connection correctly. The login and password for the service have been entered correctly? The ADSL modem synchronizes on the line?
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  • #5 17380332
    Heinzek
    Network and Internet specialist  
    Posts: 3732
    Help: 554
    Rate: 493
    Log in to the router and insert the screen from the status tab. It's about the WAN table and the line status at the bottom.
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  • #6 17380347
    Willyff
    Level 7  
    Posts: 14
    Rate: 8
    jimasek wrote:
    Willyff wrote:
    What to do? I have internet access after the cable

    Configure the Internet connection correctly. The login and password for the service have been entered correctly? The ADSL modem synchronizes on the line?

    I have entered the login and password admin admin, and I do not understand the second question

    Added after 45 [seconds]:

    [Orange] DNS Server Not Responding: Connection Issues after Router Reset (8.8.8.8, 8.8.4.4)
    Heinzek wrote:
    Log in to the router and insert the screen from the status tab. It's about the WAN table and the line status at the bottom.
  • #7 17380365
    Heinzek
    Network and Internet specialist  
    Posts: 3732
    Help: 554
    Rate: 493
    No connection configured:
    Set like on the screen:
    [Orange] DNS Server Not Responding: Connection Issues after Router Reset (8.8.8.8, 8.8.4.4)

    You should have a login and password in the contract for Neostrada
  • #8 17380429
    Willyff
    Level 7  
    Posts: 14
    Rate: 8
    Login and password entered, I clicked save ... And now what? Reset and diagnostics did not give me anything unless I entered the wrong password
  • #9 17380431
    Heinzek
    Network and Internet specialist  
    Posts: 3732
    Help: 554
    Rate: 493
    show the status tab again
  • #10 17380433
    Willyff
    Level 7  
    Posts: 14
    Rate: 8
    [Orange] DNS Server Not Responding: Connection Issues after Router Reset (8.8.8.8, 8.8.4.4)
    Heinzek wrote:
    show the status tab again
  • #11 17380442
    Heinzek
    Network and Internet specialist  
    Posts: 3732
    Help: 554
    Rate: 493
    Rewrite data for PVC0. Polish firmware has a different layout.
  • #12 17380462
    Willyff
    Level 7  
    Posts: 14
    Rate: 8
    Thank you very much, it works. I really admire the willingness to help because of the time and day of the week.
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Topic summary

✨ The user experienced internet connectivity issues with Orange after resetting their router, receiving a "DNS server not responding" error. Despite configuring DNS settings to Google's public DNS (8.8.8.8, 8.8.4.4) and attempting various troubleshooting steps, including flushing DNS and resetting the computer, the problem persisted. Responses from the forum suggested checking the router's internet connection configuration, ensuring correct login credentials for the service, and verifying the ADSL modem's synchronization. The user was guided to provide screenshots of the router's status and was ultimately advised to rewrite data for PVC0, which resolved the issue.
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FAQ

TL;DR: After a reset, “DNS server isn’t responding” usually means 1 mis-set step: “No internet connection configured.” Log into 192.168.1.1, enter Orange PPPoE credentials, save, then verify Status. [Elektroda, Heinzek, post #17380259]

Why it matters: For Orange/Neostrada users seeing DNS errors after a router reset, this shows the real fix: reconfigure the WAN, not DNS.

Quick Facts

Why does Windows say “DNS server isn’t responding” after my Orange router reset?

Because the router lost its internet session during the reset. The system then mislabels it as a DNS issue. As one expert put it: “No internet connection configured.” Log into the router and re-enter your PPPoE service credentials. Save and verify the Status page shows a connection. [Elektroda, Heinzek, post #17380259]

Where do I enter my Orange/Neostrada login and password?

Open your router interface at 192.168.1.1. Go to the Internet/WAN section, choose PPPoE, and enter the service login and password from your Neostrada contract. Save changes. If you don’t have the credentials, check your agreement paperwork. [Elektroda, Heinzek, post #17380365]

How do I fix “DNS server isn’t responding” step-by-step on Orange DSL?

  1. Open http://192.168.1.1 and log in.
  2. Set WAN to PPPoE and enter your service login and password.
  3. Save, then open Status to confirm the connection is established. This restores internet, resolving the DNS message. [Elektroda, Heinzek, post #17380365]

I set 8.8.8.8 and 8.8.4.4, but nothing changed. Why?

Changing DNS on your PC cannot replace a missing WAN session. If PPPoE isn’t authenticated, all DNS lookups fail at the source. The original poster tried 8.8.8.8/8.8.4.4 and flushdns, with no effect, until the router connection was configured. [Elektroda, Willyff, post #17380225]

How do I check if the router actually connected after saving?

Open the router’s Status page and inspect the WAN table. Look for connection state, assigned IP, and uptime. Support often asks for a screenshot of that view and the line status. If it shows disconnected, recheck your credentials. [Elektroda, Heinzek, post #17380332]

What is PVC0 and do I need to configure it?

PVC0 is the first WAN interface entry used by the ADSL firmware. On some Polish firmware, the layout differs, so update your connection on PVC0. As the expert noted: “Rewrite data for PVC0. Polish firmware has a different layout.” [Elektroda, Heinzek, post #17380442]

What if I saved the credentials but still get “DNS server isn’t responding”?

Suspect a wrong password or login formatting. Re-enter your service credentials carefully and save again. Then check the Status > WAN table for connection state. A reboot alone won’t fix incorrect credentials. The OP considered a password issue during troubleshooting. [Elektroda, Willyff, post #17380429]

Could this be a line problem instead of configuration?

Yes. If the ADSL modem isn’t synchronized, PPPoE cannot connect. Check the DSL sync light and line status in the router. If there’s no sync, contact your provider to resolve the line before re-testing. [Elektroda, jimasek, post #17380327]

What screenshots should I provide to get faster help?

Share the router’s Status page, focusing on the WAN table and the line status section. Helpers asked for that exact view to diagnose connection state and link status. It quickly reveals whether the session is configured and live. [Elektroda, Heinzek, post #17380332]

I can’t log in—what are the default router credentials?

If you haven’t changed them, try admin as the username and admin as the password. These defaults allowed the poster to access the interface after reset. Change defaults once you restore service. [Elektroda, Willyff, post #17380347]

Does disabling UPnP cause this “DNS server isn’t responding” error?

No. UPnP doesn’t control PPPoE authentication. The error arose because the router’s internet connection wasn’t configured after reset. Entering the service login and password resolved the issue. [Elektroda, Heinzek, post #17380365]

After configuring, should I reset the router again?

No. If Status shows connected, a reset isn’t needed. In the thread, resets and diagnostics didn’t help, while correcting the credentials did. Focus on accurate login and password, then verify on the Status page. [Elektroda, Willyff, post #17380429]

How will I know it’s fixed?

The router’s Status page will show a connected WAN session with an assigned IP. Browsing should work immediately without DNS errors. The original poster confirmed success after entering the correct connection settings. [Elektroda, Willyff, post #17380462]
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