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[Solved] Netia Spot Wi-Fi Issue: Connected Devices Showing No Internet & Msftconnecttest Unreachable

JustKajtek 11106 11
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  • #1 17369659
    JustKajtek
    Level 3  
    Posts: 4
    Rate: 1
    I warmly welcome.

    I have already read several threads on a similar topic in the forum, but unfortunately none was helpful to me because either the problem was in another sphere and my solution does not work, or the answers were too complicated for me.

    I will describe the problem:
    I moved to a new place where there is Wi-Fi from the Internet. The problem is the fact that after connecting the laptop / phone, the device is connected, but a message pops up saying no internet.
    He calls me automatically to the page where the connection message pops up, but after a while he breaks with the message that the page "msftconnecttest is unreachable"

    I am a layman when it comes to matters related to the Internet and routers, therefore I am asking you for help.
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  • #2 17369666
    myszkoscielna
    Level 23  
    Posts: 473
    Help: 62
    Rate: 30
    JustKajtek wrote:
    where is wi-fi from netia

    other users work net with this WIFI?
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  • #3 17369669
    JustKajtek
    Level 3  
    Posts: 4
    Rate: 1
    Unfortunately I have no way of checking because I currently live alone
  • Helpful post
    #4 17369672
    myszkoscielna
    Level 23  
    Posts: 473
    Help: 62
    Rate: 30
    Connect your computer with a cable to the router, is there a net?
  • Helpful post
    #5 17369816
    jprzedworski
    Network and Internet specialist  
    Posts: 5352
    Help: 757
    Rate: 824
    JustKajtek wrote:
    I moved to a new place where there is Wi-Fi from the Internet
    Someone probably ordered it and pays for it. If it has stopped, it may not work.
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  • #6 17370367
    JustKajtek
    Level 3  
    Posts: 4
    Rate: 1
    After connecting the laptop via cable, the yellow triangle icon with the inscription "no internet" is visible.

    As far as I know, the internet is paid, so I am asking if it is possible to technically solve the problem.

    Ps: I restarted the router but it didn't work.
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    #7 17370429
    myszkoscielna
    Level 23  
    Posts: 473
    Help: 62
    Rate: 30
    JustKajtek wrote:
    As far as I know, the internet is paid, so I am asking if it is possible to technically solve the problem.


    If net paid, we call neti and there we explain the matter first.

    Run cmd.exe, type

    ping 8.8.8.8
    tracert -d 8.8.8.8
    ipconfig / all

    show results
  • Helpful post
    #8 17371123
    KOCUREK1970
    Network and Internet specialist  
    Posts: 35131
    Help: 3786
    Rate: 5326
    myszkoscielna wrote:
    If net paid, we call neti and there we explain the matter first.

    Provided that we are the owner of this net.
    JustKajtek wrote:
    Netia Spot

    Install InSSIDera v2 / Home and insert here the result of measuring the wifi network on the computer where there is a problem:
    https://www.elektroda.pl/rtvforum/topic3158772.html

    Also provide the name and full designation of the wifi card on your computer.
  • Helpful post
    #9 17371131
    myszkoscielna
    Level 23  
    Posts: 473
    Help: 62
    Rate: 30
    KOCUREK1970 wrote:
    Install InSSIDera v2 / Home and insert here the result of measuring the wifi network on the computer where there is a problem:
    JustKajtek wrote:
    After connecting the laptop via cable, the yellow triangle icon with the inscription "no internet" is visible.
  • Helpful post
    #10 17371167
    KOCUREK1970
    Network and Internet specialist  
    Posts: 35131
    Help: 3786
    Rate: 5326
    Well, in total with everything bowel, because it looks like:
    - The author has no belfries to Netia because he is not the owner of the net,
    - cannot reset the router because there is probably no login information,
    - no response on the cable and wifi,
    - restarting the router does nothing.
    Did I miss something?

    The author has to check whether there is a net on the line at all and whether the operator's router is operational.
  • Helpful post
    #11 17371951
    seb235
    Level 28  
    Posts: 1157
    Help: 98
    Rate: 73
    If a telephone line is connected to the router, try logging in to the router and check the synchronization speed - if it is not there, then the Internet is probably disconnected for a long time.

    KOCUREK1970 wrote:
    - cannot reset the router because there is probably no login information,


    However, netia spot on the netia network after resetting the settings should download new ones and start working within a maximum of several minutes.
  • #12 17372062
    JustKajtek
    Level 3  
    Posts: 4
    Rate: 1
    Okay case solved thanks to the help of a friend and some constipation.

    After calling the netia, you had to enter the router configuration, check (and in my case) "change" a few things and then reset the roter and set according to your preferences.

    Unfortunately, I can't quite tell what was done because a friend was helping me. Everything works right away, tips and suggestions came in handy when locating the problem.

    Thank you all sincerely and sincerely for your help - and I consider the topic closed.

    best regards
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Topic summary

✨ The discussion revolves around a user experiencing connectivity issues with their Netia Spot Wi-Fi, where connected devices show "no internet" and the msftconnecttest page is unreachable. Initial troubleshooting suggestions included checking if other users could connect, using a wired connection to the router, and verifying if the internet service is active. The user confirmed that even with a wired connection, the "no internet" message persisted. Further advice included contacting Netia for support, running command line diagnostics (ping, tracert, ipconfig), and checking the router's configuration and synchronization speed. Ultimately, the issue was resolved by accessing the router settings with assistance, leading to necessary adjustments and a reset, restoring internet connectivity.
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FAQ

TL;DR: Seeing “Connected, no Internet” with msftconnecttest? Windows NCSI runs two probes; “Windows uses a web probe to determine Internet connectivity.” Diagnose DNS/firewall blocks, then test ping/tracert and reset only if allowed. This FAQ helps Netia Spot users fix it. [“Network Connectivity Status Indicator (NCSI)”]

Why it matters: Quick checks isolate router versus ISP problems, cutting downtime and support calls.

Quick Facts

Why does Windows say “Connected, no Internet” on my Netia Spot?

Windows uses NCSI to check connectivity with two probes. It resolves a test host, then fetches a small web page. If the HTTP probe fails, Windows shows “No Internet.” “Windows uses a web probe to determine Internet connectivity.” msftconnecttest unreachable indicates the probe failed, not necessarily a total outage. [“Network Connectivity Status Indicator (NCSI)”]

What does “msftconnecttest is unreachable” actually mean?

The NCSI web probe could not reach msftconnecttest.com on port 80. DNS filtering, captive portals, or firewalls often block this request. The device may still have local network access. Browsers may open a login page instead. Allow the HTTP probe, or complete any portal login. [“Network Connectivity Status Indicator (NCSI)”]

How do I quickly tell if it’s my Wi‑Fi or the Internet line?

Connect your computer to the Netia Spot with an Ethernet cable. If both Wi‑Fi and Ethernet show “No Internet,” suspect the line or ISP. Reboots alone will not fix a dead line. Verify the operator’s router status and service first. [Elektroda, KOCUREK1970, post #17371167]

How do I run ping, tracert, and ipconfig to diagnose?

Open Command Prompt as a standard user. Run three commands to collect evidence.
  1. ping 8.8.8.8
  2. tracert -d 8.8.8.8
  3. ipconfig /all Share results with support or a helper. These verify upstream reachability and your IP, gateway, and DNS. [Elektroda, myszkoscielna, post #17370429]

Should I reset my Netia Spot? Will it reconfigure itself?

On Netia lines, a Netia Spot often auto‑provisions after a factory reset. It downloads settings and starts within several minutes. This works when the service is active and the line is synced. Do not reset if you lack authorization or custom settings. [Elektroda, seb235, post #17371951]

I’m not the account holder. Can I still fix this?

You can perform local checks and collect diagnostics. However, ISP support assumes you are the owner or authorized contact. Without that, changes and line checks may be refused. Ask the account holder to call or add you as authorized. [Elektroda, KOCUREK1970, post #17371123]

Why do I see a login or captive portal page that then fails?

Windows may attempt a web probe and trigger a captive portal page. If the portal or probe is unreachable, the check fails. You will see “No Internet” even if Wi‑Fi is connected. Complete the portal login or allow the probe traffic. [“Network Connectivity Status Indicator (NCSI)”]

How do I check if the DSL/line is actually up?

Log in to the Netia Spot administration page. Check DSL synchronization status and line speed. If there is no sync, the internet is likely disconnected. No configuration change fixes a missing line. Contact the ISP to restore service. [Elektroda, seb235, post #17371951]

What should I prepare before calling Netia support?

Confirm whether Ethernet and Wi‑Fi both fail. Gather outputs from ping, tracert, and ipconfig. Note any msftconnecttest errors and LEDs on the router. With this data, the agent can isolate the fault more quickly. [Elektroda, myszkoscielna, post #17370429]

Should I scan Wi‑Fi channels with InSSIDer?

Yes, scanning helps when Wi‑Fi is unstable or slow. Install InSSIDer on the affected computer and capture nearby networks. Share the scan and your Wi‑Fi adapter model. However, if Ethernet also fails, focus on the line first. [Elektroda, KOCUREK1970, post #17371123]

What if DSL sync is fine but I still have no Internet?

Active sync with no connectivity points to configuration or account issues. Service suspension or misconfigured credentials can block traffic. Check router settings, then contact the ISP to verify account status. If allowed, a factory reset can reload settings. [Elektroda, jprzedworski, post #17369816]

If msftconnecttest is blocked, how can I still access the web?

Ensure DNS resolves msftconnecttest.com and outbound HTTP to port 80 is permitted. Temporarily pause any block that filters the probe. Then open a browser to complete any captive portal login. After success, Windows should show Internet access. [“Network Connectivity Status Indicator (NCSI)”]

What does the yellow triangle icon in Windows actually indicate?

It indicates Windows detected limited or no internet connectivity. NCSI could not complete its probes successfully. That status affects system behavior, like app networking. Fix the underlying probe failure to clear the icon. [“Network Connectivity Status Indicator (NCSI)”]

How was this case resolved in the thread?

The poster called Netia and entered the router configuration with a friend’s help. They changed several settings, reset the router, and reconfigured preferences. Internet access returned immediately after that. Specific changes were not detailed. [Elektroda, JustKajtek, post #17372062]
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