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[Solved] Netia Spot Wi-Fi Issue: Connected Devices Showing No Internet & Msftconnecttest Unreachable

JustKajtek 9864 11
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  • #1 17369659
    JustKajtek
    Level 3  
    I warmly welcome.

    I have already read several threads on a similar topic in the forum, but unfortunately none was helpful to me because either the problem was in another sphere and my solution does not work, or the answers were too complicated for me.

    I will describe the problem:
    I moved to a new place where there is Wi-Fi from the Internet. The problem is the fact that after connecting the laptop / phone, the device is connected, but a message pops up saying no internet.
    He calls me automatically to the page where the connection message pops up, but after a while he breaks with the message that the page "msftconnecttest is unreachable"

    I am a layman when it comes to matters related to the Internet and routers, therefore I am asking you for help.
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  • #2 17369666
    myszkoscielna
    Level 23  
    JustKajtek wrote:
    where is wi-fi from netia

    other users work net with this WIFI?
  • #3 17369669
    JustKajtek
    Level 3  
    Unfortunately I have no way of checking because I currently live alone
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  • Helpful post
    #4 17369672
    myszkoscielna
    Level 23  
    Connect your computer with a cable to the router, is there a net?
  • Helpful post
    #5 17369816
    jprzedworski
    Network and Internet specialist  
    JustKajtek wrote:
    I moved to a new place where there is Wi-Fi from the Internet
    Someone probably ordered it and pays for it. If it has stopped, it may not work.
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  • #6 17370367
    JustKajtek
    Level 3  
    After connecting the laptop via cable, the yellow triangle icon with the inscription "no internet" is visible.

    As far as I know, the internet is paid, so I am asking if it is possible to technically solve the problem.

    Ps: I restarted the router but it didn't work.
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  • Helpful post
    #7 17370429
    myszkoscielna
    Level 23  
    JustKajtek wrote:
    As far as I know, the internet is paid, so I am asking if it is possible to technically solve the problem.


    If net paid, we call neti and there we explain the matter first.

    Run cmd.exe, type

    ping 8.8.8.8
    tracert -d 8.8.8.8
    ipconfig / all

    show results
  • Helpful post
    #8 17371123
    KOCUREK1970
    Network and Internet specialist  
    myszkoscielna wrote:
    If net paid, we call neti and there we explain the matter first.

    Provided that we are the owner of this net.
    JustKajtek wrote:
    Netia Spot

    Install InSSIDera v2 / Home and insert here the result of measuring the wifi network on the computer where there is a problem:
    https://www.elektroda.pl/rtvforum/topic3158772.html

    Also provide the name and full designation of the wifi card on your computer.
  • Helpful post
    #9 17371131
    myszkoscielna
    Level 23  
    KOCUREK1970 wrote:
    Install InSSIDera v2 / Home and insert here the result of measuring the wifi network on the computer where there is a problem:
    JustKajtek wrote:
    After connecting the laptop via cable, the yellow triangle icon with the inscription "no internet" is visible.
  • Helpful post
    #10 17371167
    KOCUREK1970
    Network and Internet specialist  
    Well, in total with everything bowel, because it looks like:
    - The author has no belfries to Netia because he is not the owner of the net,
    - cannot reset the router because there is probably no login information,
    - no response on the cable and wifi,
    - restarting the router does nothing.
    Did I miss something?

    The author has to check whether there is a net on the line at all and whether the operator's router is operational.
  • Helpful post
    #11 17371951
    seb235
    Level 28  
    If a telephone line is connected to the router, try logging in to the router and check the synchronization speed - if it is not there, then the Internet is probably disconnected for a long time.

    KOCUREK1970 wrote:
    - cannot reset the router because there is probably no login information,


    However, netia spot on the netia network after resetting the settings should download new ones and start working within a maximum of several minutes.
  • #12 17372062
    JustKajtek
    Level 3  
    Okay case solved thanks to the help of a friend and some constipation.

    After calling the netia, you had to enter the router configuration, check (and in my case) "change" a few things and then reset the roter and set according to your preferences.

    Unfortunately, I can't quite tell what was done because a friend was helping me. Everything works right away, tips and suggestions came in handy when locating the problem.

    Thank you all sincerely and sincerely for your help - and I consider the topic closed.

    best regards
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Topic summary

The discussion revolves around a user experiencing connectivity issues with their Netia Spot Wi-Fi, where connected devices show "no internet" and the msftconnecttest page is unreachable. Initial troubleshooting suggestions included checking if other users could connect, using a wired connection to the router, and verifying if the internet service is active. The user confirmed that even with a wired connection, the "no internet" message persisted. Further advice included contacting Netia for support, running command line diagnostics (ping, tracert, ipconfig), and checking the router's configuration and synchronization speed. Ultimately, the issue was resolved by accessing the router settings with assistance, leading to necessary adjustments and a reset, restoring internet connectivity.
Summary generated by the language model.
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