FAQ
TL;DR: Seeing “Connected, no Internet” with msftconnecttest? Windows NCSI runs two probes; “Windows uses a web probe to determine Internet connectivity.” Diagnose DNS/firewall blocks, then test ping/tracert and reset only if allowed. This FAQ helps Netia Spot users fix it. [“Network Connectivity Status Indicator (NCSI)”]
Why it matters: Quick checks isolate router versus ISP problems, cutting downtime and support calls.
Quick Facts
- Windows decides Internet status using two probes (DNS + HTTP to msftconnecttest). Blocking either can show “No Internet.” [“Network Connectivity Status Indicator (NCSI)”]
- On Netia lines, a Netia Spot can auto‑download configuration after a factory reset within several minutes. [Elektroda, seb235, post #17371951]
- If both Wi‑Fi and Ethernet show “No Internet,” first verify the line and operator router are up. [Elektroda, KOCUREK1970, post #17371167]
- For diagnostics, run: ping 8.8.8.8, tracert -d 8.8.8.8, and ipconfig /all. [Elektroda, myszkoscielna, post #17370429]
- ISP help typically requires the account owner or an authorized contact. [Elektroda, KOCUREK1970, post #17371123]
Why does Windows say “Connected, no Internet” on my Netia Spot?
Windows uses NCSI to check connectivity with two probes. It resolves a test host, then fetches a small web page. If the HTTP probe fails, Windows shows “No Internet.” “Windows uses a web probe to determine Internet connectivity.” msftconnecttest unreachable indicates the probe failed, not necessarily a total outage. [“Network Connectivity Status Indicator (NCSI)”]
What does “msftconnecttest is unreachable” actually mean?
The NCSI web probe could not reach msftconnecttest.com on port 80. DNS filtering, captive portals, or firewalls often block this request. The device may still have local network access. Browsers may open a login page instead. Allow the HTTP probe, or complete any portal login. [“Network Connectivity Status Indicator (NCSI)”]
How do I quickly tell if it’s my Wi‑Fi or the Internet line?
Connect your computer to the Netia Spot with an Ethernet cable. If both Wi‑Fi and Ethernet show “No Internet,” suspect the line or ISP. Reboots alone will not fix a dead line. Verify the operator’s router status and service first. [Elektroda, KOCUREK1970, post #17371167]
How do I run ping, tracert, and ipconfig to diagnose?
Open Command Prompt as a standard user. Run three commands to collect evidence.
- ping 8.8.8.8
- tracert -d 8.8.8.8
- ipconfig /all
Share results with support or a helper. These verify upstream reachability and your IP, gateway, and DNS. [Elektroda, myszkoscielna, post #17370429]
Should I reset my Netia Spot? Will it reconfigure itself?
On Netia lines, a Netia Spot often auto‑provisions after a factory reset. It downloads settings and starts within several minutes. This works when the service is active and the line is synced. Do not reset if you lack authorization or custom settings. [Elektroda, seb235, post #17371951]
I’m not the account holder. Can I still fix this?
You can perform local checks and collect diagnostics. However, ISP support assumes you are the owner or authorized contact. Without that, changes and line checks may be refused. Ask the account holder to call or add you as authorized. [Elektroda, KOCUREK1970, post #17371123]
Why do I see a login or captive portal page that then fails?
Windows may attempt a web probe and trigger a captive portal page. If the portal or probe is unreachable, the check fails. You will see “No Internet” even if Wi‑Fi is connected. Complete the portal login or allow the probe traffic. [“Network Connectivity Status Indicator (NCSI)”]
How do I check if the DSL/line is actually up?
Log in to the Netia Spot administration page. Check DSL synchronization status and line speed. If there is no sync, the internet is likely disconnected. No configuration change fixes a missing line. Contact the ISP to restore service. [Elektroda, seb235, post #17371951]
What should I prepare before calling Netia support?
Confirm whether Ethernet and Wi‑Fi both fail. Gather outputs from ping, tracert, and ipconfig. Note any msftconnecttest errors and LEDs on the router. With this data, the agent can isolate the fault more quickly. [Elektroda, myszkoscielna, post #17370429]
Should I scan Wi‑Fi channels with InSSIDer?
Yes, scanning helps when Wi‑Fi is unstable or slow. Install InSSIDer on the affected computer and capture nearby networks. Share the scan and your Wi‑Fi adapter model. However, if Ethernet also fails, focus on the line first. [Elektroda, KOCUREK1970, post #17371123]
What if DSL sync is fine but I still have no Internet?
Active sync with no connectivity points to configuration or account issues. Service suspension or misconfigured credentials can block traffic. Check router settings, then contact the ISP to verify account status. If allowed, a factory reset can reload settings. [Elektroda, jprzedworski, post #17369816]
If msftconnecttest is blocked, how can I still access the web?
Ensure DNS resolves msftconnecttest.com and outbound HTTP to port 80 is permitted. Temporarily pause any block that filters the probe. Then open a browser to complete any captive portal login. After success, Windows should show Internet access. [“Network Connectivity Status Indicator (NCSI)”]
What does the yellow triangle icon in Windows actually indicate?
It indicates Windows detected limited or no internet connectivity. NCSI could not complete its probes successfully. That status affects system behavior, like app networking. Fix the underlying probe failure to clear the icon. [“Network Connectivity Status Indicator (NCSI)”]
How was this case resolved in the thread?
The poster called Netia and entered the router configuration with a friend’s help. They changed several settings, reset the router, and reconfigured preferences. Internet access returned immediately after that. Specific changes were not detailed. [Elektroda, JustKajtek, post #17372062]
