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Samsung Galaxy S9 Not Recognized by Computer: USB Drivers, Kies & Odin Tested

fulbin88 7023 7
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  • #1 17496792
    fulbin88
    Level 9  
    Samsung Galaxy S9 Not Recognized by Computer: USB Drivers, Kies & Odin Tested

    Hi colleagues, I have a problem:

    Samsung Galaxy s9 / computer cannot detect it.
    I have installed the USB drivers correctly (SAMSUNG_USB_Driver_for_Mobile_Phones) The phone after entering the "downloading" state and connecting it to the computer does not detect it. I tried on two computers (win 7 and win 10) I also installed Samsung Kies with drivers, but it did not give the right result. I also tried Odin, but the phone is not visible. I pull out and insert the usb cable, but nothing is visible in the manager. Even "Unknow device". Help, what else could I try?
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  • #2 17496925
    mobista
    Level 35  
    You probably have a USB port enabled.
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  • #3 17496927
    nutergsm
    Moderator of GSM  
    Do you want to connect your phone to upload new software or transfer files?
    I would check the USB connector on the phone.
  • #4 17497164
    fulbin88
    Level 9  
    I want to connect the phone to upload a new software. I have already tried on two computers and two USB cables. Interestingly, the phone charges easily from the USB and charger. Somewhere I read that I was able to do it with Win XP. I will try to get .iso and try.
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  • #5 17497483
    nutergsm
    Moderator of GSM  
    If the phone is OK, the system should not matter here.
    Why do you want to upload new firmware?
    Load software from odin, click start and connect the phone in download mode. If it does not detect either the drivers or something with a USB port.
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  • #6 17497565
    fulbin88
    Level 9  
    I forgot my Google account password and wanted to restore the phone to factory defaults and set up a new Google account. Unfortunately, the phone at the first start asks only for the Google account that was associated as the last with the phone .. I try to follow these instructions:
    https://www.youtube.com/watch?v=krNTSr1IAL0
  • #8 17503439
    fulbin88
    Level 9  
    The problem was the USB cable. I tried for two, but it was only the third original that worked. Thank you for this help.
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Topic summary

The discussion revolves around a user experiencing issues with their Samsung Galaxy S9 not being recognized by their computer despite having installed the necessary USB drivers and software (Samsung Kies and Odin). The user attempted connections on both Windows 7 and Windows 10 systems, but the phone was not detected in download mode, even though it charged normally. Various suggestions were made, including checking the USB port and connector, and confirming the functionality of the USB cable. Ultimately, the user discovered that the problem was resolved by using an original USB cable, which successfully allowed the computer to recognize the device.
Summary generated by the language model.
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