Title: Experiencing Slow Internet with Plus (Cyfrowy Polsat) - Router Issue or Operator Fault?

Question

Hello, for some time I have internet in Plus (Cyfrowy Polsat) once it walked beautifully, but for a few months it started to slow down (the speedtest.net test result below (if I can paste it)), besides, the 32 mb file is downloaded about 25 minutes. I have the impression that maybe it's not the operator's fault, but, for example, the router, maybe something else can be done, somehow check it ...
Thank you in advance for your response

matek451 · Accepted Answer

How do you think he has a problem like you? So far, it was shown by the speedtest from Plus, where DL is lower than UL, so it indicates that BTS is overloaded. In addition, a low UL level indicates poor signal performance. We do not know if this connection is LTE or 3G, in addition to which LTE / 3G band. on the basis of speedtest there are no grounds for replacing the router yet. You should perform professional signal diagnostics, find out the location of the nearby Plus BTSs, and the bands on which they operate. check which one it connects to. the type of equipment it has is important, the CP offer included several LTE and LTE-A routers, stationary and mobile, router + LTE modem sets and additionally 3 more IDU-ODU versions.

sosarek · Accepted Answer

Perform the diagnostics requested @ matek451

matek451 · Accepted Answer

BTS on Kościuszko 289 PSP, LTE1800 aero2 from it, signal sufficient but very low SINR which proves that the BTS is overloaded. What does speedtest look like now because there is a tragedy in the evening, you showed it earlier. As predicted, Plus / CP in Katowice is the bottom, the worst mobile operator has been doing nothing with the network for years. On BTS, he only added LTE900 with 5MHz band, but this is an apparent modernization because it replaces LTE800Sferii, LTE900 works usually slowly but check this band. Click Frequenzband + and from the expanded bands select LTE900 and then LTE800 and check DL / UL and LTEWatchH show for them. Do not count on much, in Plus this operation of the Internet is the norm. it is possible that other LTE1800aero2 BTSs are less clogged, but this will have to be checked.

matek451 · Answer

And on what basis do you think that it is not the fault of the worst mobile operator but the router? What equipment do you have, what is the location?

grzecho3223 · Answer

And do you have the option to substitute another router?

matek451 · Answer

What for? Sure, he has a whole supply of LTE routers.

grzecho3223 · Answer

Because my friend, I had a similar problem and I replaced the router and the problem was there

barteku2006 · Answer

Hello, I have a DWR-116 router, and I did not mean that it was our fault, not the operator, but I wrote that it was possible and asked if it could be checked somehow. I can not substitute another router. And as for BTS, I'll find out later.

sosarek · Answer

This is a router, and what model is connected to it?

barteku2006 · Answer

If you meant the modem, I do not know exactly, so I am writing what I see on the modem: Huawei model: E3372s-153 Huawei E3372

sosarek · Answer

Connect the modem directly to the computer, wait for the software to install and then check again.

barteku2006 · Answer

I tried that too, it's slightly better but it's literally 3%

matek451 · Answer

The modem is responsible for the LTE connection, not the router, this weak set from Plus? If so, the E3372s-153 should be in the HiLink version, i.e. after switching to the USB of the computer, it is managed via the 192.168.8.1 page. Do you have one? You don't learn anything because it won't do anything anyway. Give me the locations better. And of course, don't look for any other router, don't take such advice seriously. Answer the questions about your modem and location. Necessary to perform the appropriate tests.

barteku2006 · Answer

I live in the south of Katowice, so I can put the modem into my computer and use it like that, but it hardly helps at all, as I wrote above.

matek451 · Answer

Katowice is a big city when I don't have a glass ball to check where you live. Enter the street, you need at least an approximate location here. You were to check if the modem is HiLink and if you manage it via the 192.168.8.1 page after inserting it into the computer's USB, further steps depend on it, if HiLink you can check the signal parameters, LTE band, eNB, CID of the BTS you use in Plus. Additionally, do speedtest and show the result.

barteku2006 · Answer

Katowice Szymanowskiego Street, yes it's a Hi-link modem and I manage it through this website. Speedtest below, slightly better, as you can see, but not much.

matek451 · Answer

This is a drama, but in Plus it's easy to predict. Now it's time to test, download or Connect in them with E3372 at 192.168.8.1 (just like in the browser) and the screen show. They will show the CID of the BTS you are using and the signal parameters. you can force LTE1800, LTE900 and LTE800 in the programs one by one. force one by one, show screenshots of them. on every speedtest. The closest BTS Plus with LTE1800, LTE900aero2 and LTE800Sferi (2 more months) is Kościuszki 289, on BTS at Jankego 123 only LTE1800. other BTSs are Boya 34 (LTE1800) and Kaczeńców 8 (LTE1800, LTE900). The screen shown is proof that you have a weak signal and the BTS may be overloaded DL

barteku2006 · Answer

Thanks to that, I was able to solve the problem myself.

[Solved] Title: Experiencing Slow Internet with Plus (Cyfrowy Polsat) - Router Issue or Operator Fault?

Post #1

Post #2

Post #3

Post #4

Post #5

Post #6

Post #7

Post #8

Post #9

Post #10

Post #11

Post #12

Post #13

Post #14

Post #15

Post #16

Post #17

Post #18

Post #19

Post #20

Didn't find an answer? Ask Artificial Intelligence

Topic summary