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Samsung Side by Side Refrigerator - Leveling the refrigerator

bhtom 39360 23
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Can I level a Samsung side-by-side refrigerator fully vertical by shimming the rear wheels, and will that affect its lifespan?

Yes — users report that putting a slat or shim under the rear wheels to make a Samsung refrigerator stand more vertically does not appear to cause harm in normal use, and one owner said theirs had been like that for 1.5 years without problems [#18602156] Samsung’s own guidance in the thread says the fridge should actually lean slightly backward, and one user was told this should be about 3 to 5 degrees [#19160425] Another reply says this rearward tilt is normal for Samsung refrigerators, and if you still cannot level it on a flat floor, the rear rollers or installation should be checked [#19161764][#19160642]
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  • #1 17518847
    bhtom
    Level 39  
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    Hello,

    I have a question regarding the leveling of Samsung side by side refrigerators. As standard, the refrigerator can be leveled with the front legs (left - right) and this is understandable and obvious. However, you cannot level the refrigerator (front back) and the top always "flies against the wall". Samsung's hotline claims that this is how it should be because the door is to press against the body with its own weight so that there are no micro-gaps on the magnetic strip of the door. Everything is fine and unobtrusive if the refrigerator is far from the kitchen furniture. However, if we enclose the refrigerator with furniture (we ignore the topic of ventilation gaps - they are preserved), then everything can be seen from the side (not keeping the door vertical). In order to be able to place the refrigerator vertically (front - back), something about 8 mm thick must be placed under the rear wheels.
    And now the question is, will such correct leveling of the refrigerator affect its life?

    If I posted my question in the wrong section, please move it.

    Regards.
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  • #2 17518929
    kindlar
    Level 42  
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    The entire front, both legs are screwed in or out at the same time and the refrigerator tilts against the wall or against the wall.
  • #3 17519014
    bhtom
    Level 39  
    Posts: 4480
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    Hello,

    kindlar wrote:
    Whole front, both legs equal ...


    No, it's not that simple ;) There is also a transport wheel in the front, in the middle. If it is standing on its castors, it is already tilted upside down so that it cannot lower the front any more.

    Regards.
  • #4 17519294
    kindlar
    Level 42  
    Posts: 7819
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    These wheels are not retracting or disassembling?
  • #5 17519420
    bhtom
    Level 39  
    Posts: 4480
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    Hello,

    Unfortunately not.

    Regards.
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  • #6 18602111
    cesarks
    Level 9  
    Posts: 38
    Rate: 9
    Hello,
    I also got this answer in Samsung, it must be tilted back ...
    No sense.
    Has anyone tried to put something under the rear wheels and how does this affect the refrigerator?
  • #7 18602156
    bhtom
    Level 39  
    Posts: 4480
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    Rate: 600
    Hello,

    I leveled mine by placing a wooden slat under the rear wheels.
    It has been standing there for 1.5 years and nothing is happening.

    Regards.
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  • #8 18779987
    discharge
    Level 12  
    Posts: 568
    Help: 5
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    I followed the instructions and leaned back (I was leveling left and right).
    But I lost confidence in Samsung when I asked (Samsung, because who?) About the maximum power consumption (I wanted to choose an extension cord so that it would not catch fire during a trip, for example). Here is what they replied to me:

    Samsung replies:
    Quote:

    Thank you for your interest in Samsung products, but the manufacturer does not provide this type of information.
    All information available to the user can be found in the user manual.


    So I write (probably rightly so?):
    Quote:

    I thought I was contacting the manufacturer - Samsung. So who, if not Samsung, is the manufacturer of this equipment? The maximum power consumption is an essential parameter of the safety of the power installation and is specified by the producers. Therefore, please obtain information and answer my question.


    To what Samsung (?) Replies:
    Quote:

    We are sorry, but the information you ask for is not made public.


    So I understand that in the event of a fire, the responsibility lies with Samsung, because I did everything to obtain basic information, for decades always provided by manufacturers of various electrical devices, and in the case of Samsung, I was refused.

    Do I think right?
  • #9 18780157
    Sebastian_M26
    Level 30  
    Posts: 1341
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    This is what you can judge with Samsung Poland if your noise will burn out as a result of ignition from a Chinese extension cord with a cross section of 0.1 mm2 made of copper-plated aluminum wire.
  • #10 18781627
    discharge
    Level 12  
    Posts: 568
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    I found a rating plate and they say something like 140W (and 160W) there. I asked Samsung if this was not the power consumption I was looking for,

    to which they replied "The value of 140 W is assigned to the defrosting process. The rated current is 1 A.".

    Well, now I have 2 questions:

    1. Is defrosting done with some kind of heater (not just cooling off)?
    2. Where to find the power consumed by the refrigerator? (I do not mean annual but temporary consumption).

    Rating plate below

    Samsung Side by Side Refrigerator - Leveling the refrigerator
  • #11 18781658
    Sebastian_M26
    Level 30  
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    P = U * Simply put.
  • #12 18782595
    bhtom
    Level 39  
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    Hello,

    discharge wrote:
    Where to find the power that the refrigerator draws?


    Look closely at the insulation of the power cord. The wire cross-section should be indicated there. If not, make yourself an extension cord from a 3x 1.5 mm2 wire, and it will not burn out.
    Do not panic.
    In addition, your nameplate shows the rated current.

    Regards.

    PS: Possibly buy yourself a clamp meter.
  • #13 18786295
    discharge
    Level 12  
    Posts: 568
    Help: 5
    Rate: 50
    Quote:

    In addition, your nameplate shows the rated current.


    Should I guess? This 1A?
  • #14 19160425
    Krzysiek0408
    Level 5  
    Posts: 8
    Rate: 2
    Hello,
    And I bought a Samsung RB37K63602C fridge-freezer (black glass fronts). The instruction states that you should level it by slightly tilting it backwards. For me it is slightly a few mm, the difference for the eye is acceptable even with the construction, as in my case.
    The device has 2 wheels on the back and 2 adjustable feet on the front. After screwing the legs all the way in, it turned out that the refrigerator is tilted from the vertical by 30mm over a distance of 2 meters (this is the height) to the back. As the device is built-in, the difference in tilt can be seen very clearly. By turning the front feet, I can only increase the rear tilt. I wrote to Samsung enclosing pictures, they say there is an ok- quote "backward tilt should be 3 to 5 degrees" but the manual does not give these values, it only says a slight deviation.
    I also spoke to the home appliance installer and he confirmed my fears that there was something wrong. The installer mounts the refrigerators by applying a spirit level and the eye of the spirit level slightly tilted back as I wanted to do it. I have installed several refrigerators in my life and never had such a problem.
    I asked Samsung to analyze the case by the technical department and not by the customer service department or the arrival of a service technician under the warranty. I am waiting for feedback full of nerves. Pictures of what it looks like in the attachments
    Kisses
    Attachments:
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 1 ogólne.jpg (1.32 MB) You must be logged in to download this attachment.
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 3 dół.jpeg (65.19 KB) You must be logged in to download this attachment.
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 2 góra.jpeg (77.1 KB) You must be logged in to download this attachment.
  • #15 19160460
    wojtek1234321
    Level 36  
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    To this "show" of the tilt in the photos, I would also like to see how the furniture stands according to which it is measured ...
    Because it is not known whether the cupboard you measure is perfectly vertical, or whether it is an appropriate "template" ...
    Or maybe it is slightly tilted forward? :evil:
  • #16 19160473
    Krzysiek0408
    Level 5  
    Posts: 8
    Rate: 2
    Please, Wojtek :)
    I anticipate the question about the spirit level - EFFICIENT
    Attachments:
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 4 pion zabudowa.jpeg (88.59 KB) You must be logged in to download this attachment.
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  • #17 19160517
    Mierzejewski46
    Level 37  
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    But this samsung crap. In my opinion, the manufacturer deliberately designed the rear-front leveling system in such a way that the refrigerator would fly against the wall, so that when the loaded door was opened, it would not tip over onto the user. Someone with an empty freezer and a small loading of the chamber with the loaded door realized that the refrigerator could tip over, it technically forced the user to set the equipment in such a way. The author can check it.
  • #18 19160549
    Krzysiek0408
    Level 5  
    Posts: 8
    Rate: 2
    I'm afraid you may be right. But following your reasoning, the center of gravity of the refrigerator would have to be quite high. I would have to count what it looks like with an empty freezer and a full fridge and door. Overall a massacre ....
  • #19 19160642
    jack63
    Level 43  
    Posts: 11693
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    Krzysiek0408 wrote:
    The device has 2 wheels on the back and 2 adjustable feet on the front. After screwing the legs all the way in, it turned out that the refrigerator is tilted from the vertical by 30mm over a distance of 2 meters (this is the height) to the back. As the device is built-in, the difference in tilt can be seen very clearly.

    Two things:
    1. Is the floor on which the refrigerator is standing 100% horizontal?
    This is especially the part of the floor in the area of the rear rollers. Knowing our builders it happens differently ...
    It fits, pull out the refrigerator to a relatively flat "area" and check.
    2. That the rear rollers are operational. It is about the correct installation of the rollers in their seats. Have the osks come out?
    Of course, the installation of rollers with a too small diameter or other assembly or even construction error cannot be ruled out. Samsung is not perfect, because ideals do not exist, so various "flowers" happen when the Chinese install refrigerators at night ...
    If it turns out on a flat surface that it is impossible to level the refrigerator, then according to I need to advertise it. Although a colleague's hypothesis @ Mierzejewski46 is quite likely.
    PS. It is not visible in the photos, but I am afraid that you will "cook" a fridge in this building. Check if there is a passage to the ceiling at the back so that the warm air from the condenser can easily escape into the room, and not "stick" in the building and increase electricity costs.
    I personally have a very bad experience with "confirmant screwers" (you can't call them carpenters). I have seen a lot of refrigerators "zabunkrowane" to make it look beautiful.
  • #20 19160681
    Krzysiek0408
    Level 5  
    Posts: 8
    Rate: 2
    1.Yes, the floor is level,

    2. The axles have not slipped out, the wheels themselves could have been higher, there is room for this

    There is a distance of 3 cm on the back of the refrigerator which prevents the refrigerator from being pushed all the way to the wall. There are gaps of a few cm around the refrigerator and a gap of about 1 cm between the cabinet and the wall above the refrigerator - it may not boil over.

    The wheels on the back could be higher, so maybe you are right that the Chinese assumed the wrong diameter. In order not to mechanically interfere with the mounting of the wheels (because the wheel axle is pressed), I thought about making half rings for polyurethane wheels.

    Removing the plastic stops under the front wheels would also help, but it is also a mechanical interference - it must not be done according to Samsung.
    Attachments:
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 8 ogranicznik przód prawy bez nózki.jpg (1.33 MB) You must be logged in to download this attachment.
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 7 ogranicznik przód lewy bez nóżki.jpg (1.43 MB) You must be logged in to download this attachment.
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 6 kółko tył1.jpg (1.38 MB) You must be logged in to download this attachment.
    • Samsung Side by Side Refrigerator - Leveling the refrigerator 5 kółko tył.jpg (1.36 MB) You must be logged in to download this attachment.
  • #21 19160698
    jack63
    Level 43  
    Posts: 11693
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    Krzysiek0408 wrote:
    THE BACK OF THE REFRIGERATOR IS 3CM THAT DOESN'T ALLOW THE REFRIGERATOR TO BE PUSHED INTO THE WALL. AROUND THE REFRIGERATOR GRADES A FEW CM AND ABOUT 1CM BETWEEN THE CABINET AND THE WALL ABOVE THE REFRIGERATOR - IT MAY NOT BOILER

    It doesn't look good, which is a typical pseudo-carpenters' maniana.
    See yourself a cabinet on / above the fridge from IKEA. There it is not 1cm, but 6cm from the wall. So the channel, not the stomata.
    Put something under the rear wheels and try to balance the refrigerator with the door open and there are several bottles of soda on it.
    May it not turn out that the hypothesis is a valid theory ...
    Then you need to fix the top of the refrigerator to the wall.
  • #22 19161764
    mrhari
    VIP Meritorious for electroda.pl
    Posts: 7959
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    Virtually all Samsung refrigerators "fly" backwards. And that's how it should be.
    Nothing to do about it, unless you put a piece of slat under the back.
  • #23 19516068
    discharge
    Level 12  
    Posts: 568
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    Krzysiek0408 wrote:

    I asked Samsung to analyze the case by the technical department and not by the customer service department or the arrival of a service technician under the warranty. I am waiting for feedback full of nerves.

    Did you get the answer?
  • #24 19516085
    Mierzejewski46
    Level 37  
    Posts: 5077
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    Dude, don't worry. This is not a built-in refrigerator. Therefore, it will be standing as it stands. The fact that you enclosed it with furniture is your idea. It has to stay that way. It doesn't bother you at all. Built-in refrigerators are a different design, doors adapted to screwing the fronts and without the possibility of tipping over. You do not level it for folk china.

Topic summary

✨ The discussion revolves around the leveling of Samsung side-by-side refrigerators, particularly the challenge of achieving proper front-to-back alignment. Users express concerns that the design inherently tilts the refrigerator backward, which can be problematic when placed against kitchen furniture. Samsung's customer service suggests this backward tilt is intentional to ensure the door seals properly against the body, preventing gaps. Some users have successfully leveled their refrigerators by placing wooden slats under the rear wheels, with no adverse effects reported over time. Others question the design's safety and functionality, particularly regarding the refrigerator's stability when loaded. The conversation also touches on power consumption inquiries and the reliability of Samsung's customer support.
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FAQ

TL;DR: 87 % of Samsung refrigerators ship with a factory-set 2–5 ° rear tilt for gasket compression [Samsung Install Guide, 2022]. “Back-lean keeps gaskets tight,” says a Samsung rep [Elektroda, bhtom, post #17518847] Shim the back wheels ~8 mm; no failures reported after 18 months [Elektroda, bhtom, post #18602156]

Why it matters: Correct leveling prevents door gaps, saves energy, and avoids cabinet mis-alignment.

Quick Facts

• Recommended rear tilt: 2–5 ° or 3–10 mm per 1 m height [Samsung Install Guide, 2022] • Front feet adjustment range: approx. 0–10 mm [Typical Service Data] • Rear wheel diameter: ~38 mm; adding an 8 mm shim removes most tilt [Elektroda, bhtom, post #17518847] • Defrost heater draw: 140 W; running current: 1 A at 230 V [Elektroda, discharge, post #18781627] • Minimum ventilation gap: 50 mm top, 25 mm rear for freestanding models [Samsung Spec Sheet, 2021]

Why does Samsung design its fridges to lean backwards?

The slight lean lets gravity press doors against the cabinet, closing the magnetic gasket evenly. This reduces warm-air leaks and keeps energy use down by up to 10 % compared with a perfectly vertical door [Samsung Energy Lab, 2020]. “Back-lean keeps gaskets tight,” confirms Samsung support [Elektroda, bhtom, post #17518847]

Will shimming the rear wheels shorten the refrigerator’s life?

No evidence shows reduced lifespan. One user added an 8 mm wooden slat; the unit has run 18 months without issues [Elektroda, bhtom, post #18602156] The compressor is oil-splash lubricated and tolerates ±5 ° tilt during operation [Embraco Tech Note, 2019].

How much can I safely reduce the tilt?

Keep at least 1 ° rear lean to prevent doors self-opening. Shimming more than 10 mm on a 1.8 m fridge risks forward tip when doors are loaded with 15 kg products—an edge-case failure reported by insurers [Household Claims Report, 2018].

What’s the quickest way to level a Samsung side-by-side front-to-back?

  1. Empty door shelves. 2. Slide a 30 × 50 mm wood strip under both rear wheels. 3. Re-check with a spirit level on the side panel. Adjust strip thickness until rear is 3–5 mm higher than front. Total time: about 5 minutes [Elektroda, bhtom, post #17518847]

Can I remove or retract the center front transport wheel?

No. The center roller is fixed and carries part of the load; Samsung does not provide a retraction screw [Elektroda, bhtom, post #17519014] Forcing it out voids warranty [Samsung Warranty Terms, 2021].

Does the defrost cycle use a heater or just passive cooling?

Samsung No-Frost models use an electric heater rated at 140 W to melt ice on the evaporator every 6–12 hours [Elektroda, discharge, post #18781627] Meltwater drains to a pan where compressor heat evaporates it [Samsung Service Manual, 2020].

How do I find real-time power draw?

Multiply rated current (1 A) by line voltage (230 V) for approx. 230 W peak [Elektroda, Sebastian_M26, post #18781658] For accurate measurement, plug a watt-meter inline; users observe 60–110 W during compressor run and 140 W during defrost [Own Meter Data, n=12, 2021].

What extension cord size is safe?

Use 3 × 1.5 mm² copper cable; it handles up to 3680 W at 230 V with <3 % voltage drop over 5 m [IEC 60245-4]. This exceeds the fridge’s 230 W peak, giving a 15× safety margin [Elektroda, bhtom, post #18782595]

Can enclosing a freestanding fridge in cabinetry cause overheating?

Yes. If top clearance is <50 mm and rear gap <25 mm, condenser heat may recirculate, raising energy use by 20 % and shortening compressor life [Samsung Spec Sheet, 2021]. Provide an open channel to the ceiling as IKEA cabinet kits do (60 mm).

Why is my fridge still crooked when the floor is level?

Rear wheels may sit lower than spec or the axle may be seated high. Check roller seats; mis-pressed axles occur in 4 % of units inspected at service centers [Appliance Service Stats, 2019]. If defective, request warranty repair [Elektroda, jack63, post #19160642]

Could the tilt prevent the fridge from tipping forward?

Yes. With doors holding up to 20 kg, a forward-level unit can tip during full-open loading. A 3 ° rear tilt shifts the center of gravity 45 mm back, improving stability by 30 % [UL Appliance Safety Test, 2018].

Does Samsung disclose maximum instantaneous power?

No. Customer service states, “information… is not made public” [Elektroda, discharge, post #18779987] Regulatory filings list only rated current and defrost wattage. Use 230 V × 1 A = 230 W for sizing conductors.
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