FAQ
TL;DR: Xperia XZ1 Compact on Android 9 Pie: if only 3 services (Facebook/Google/YouTube) load, "Check APNs" and switch from an IPv6 APN to the "internet" APN to restore data. This FAQ helps owners fix post‑update data loss and pass setup. [Elektroda, blahfff, post #17566262]
Why it matters: It quickly restores full app connectivity and prevents getting stuck during activation after a reset.
Quick Facts
- Symptom pattern: only IPv6 sites like Facebook, Google, and YouTube load over mobile data. [Elektroda, blahfff, post #17566262]
- APN fix: set APN to "internet" instead of "interneteipv6" (observed on Orange, especially on SONY). [Elektroda, blahfff, post #17566262]
- Setup can hang >30 minutes on “Checking for updates” when data is blocked post‑repair. [Elektroda, woda_cisowianka007, post #17565683]
- FRP: you cannot activate without internet and the prior Google account; Wi‑Fi or a working SIM is required. [Elektroda, blahfff, post #17566299]
- If repair fails, reflash firmware with Flashtool as the next step. [Elektroda, nutergsm, post #17565922]
Why did my Xperia XZ1 Compact lose mobile internet after the Android 9 Pie update?
Android Pie can switch your APN to an IPv6 profile. Then only IPv6 sites load and most apps fail. Fix it by setting the APN to "internet" instead of "interneteipv6". As the expert advised, "Check APNs". [Elektroda, blahfff, post #17566262]
Only Facebook, Google, or YouTube load—what does that indicate?
That pattern signals IPv6‑only data caused by an IPv6 APN. The expert explained “only websites that are via IPv6 can be accessed.” Change the APN to "internet" to restore full connectivity. [Elektroda, blahfff, post #17566262]
How do I fix the APN on Sony/Orange after updating to Pie?
Use this 3‑step APN fix:
- Open Settings > Network & internet > Mobile network > Access Point Names.
- Add or edit the APN to "internet" (replace "interneteipv6").
- Save, select the new APN, and test data. [Elektroda, blahfff, post #17566262]
I’m stuck on “Checking for updates” for 30+ minutes—normal?
No. That hang indicates blocked network access after repair. One user saw it "over half an hour standing still" during setup. Restore connectivity first, then continue activation. [Elektroda, woda_cisowianka007, post #17565683]
How do I pass Android setup if mobile data doesn’t work?
Connect to any Wi‑Fi, even a hotspot from another phone, or insert a SIM with working data. You cannot skip activation when FRP is active. As the expert said, “You can not skip it.” [Elektroda, blahfff, post #17566441]
Can I skip Google sign‑in after a reset?
No. FRP requires the same Google account previously added to the phone. “You do not activate the phone without an internet connection,” the expert warned. Have that account and password ready. [Elektroda, blahfff, post #17566299]
Xperia Companion “Software repair” didn’t help. What next?
Flash the stock firmware with Flashtool on a PC. Back up data first, as flashing wipes the device. The expert’s advice: “upload new software with flashtool.” [Elektroda, nutergsm, post #17565922]
Why won’t Google accept my account even with the right password?
FRP needs the exact account previously used; multiple accounts can confuse activation. Repeated attempts can trigger timeouts. The expert cautioned that “even after 24 hours, it may not work.” Try the original account first. [Elektroda, blahfff, post #17566832]
Is downgrading Android a valid fix or bypass?
Some bypass methods target older firmware. If 9.0 blocks them, you may “go back with the soft to the older one,” if allowed. Most methods still require internet on the phone. [Elektroda, blahfff, post #17566832]
Is this issue specific to Orange network users?
It was observed on Orange, especially on Sony, when the APN switched to IPv6. As noted, “If you use Orange services” check and set the APN to "internet". [Elektroda, blahfff, post #17566262]
Can I finish setup using a Wi‑Fi hotspot from another phone?
Yes. Connect to any Wi‑Fi to complete activation, including a hotspot from another phone. The expert suggested Wi‑Fi “even if it is available from another phone.” [Elektroda, blahfff, post #17566441]
When should I contact service or use warranty?
If APN edits, Wi‑Fi activation, and flashing fail, contact service or use warranty. FRP removal over cable is not provided by Sony tools. “Ultimately, you will have a website / warranty” if nothing else works. [Elektroda, blahfff, post #17567464]
Xperia Companion “Phone repair” finished, but data still broken—normal?
It can happen. Repair may complete yet leave APN or activation issues unresolved. One user reported “Xperia companion phone repair also did not help.” Apply the APN fix or flash next. [Elektroda, zbyshek68, post #17565617]