Orange Światłowód - Funbox 3.0 - extremely unstable link (?)

Hello,

I have had problems with the internet for some time (3 months after signing the contract).
First of all, there is an absolute inability to experience the luxury of watching a YouTube video without refreshing the page - buffering always freezes. Facebook videos don't play at all.
The second thing, at least twice a day, the ping (in Overwatch) jumps from 44 to 200 ms, the internet stops working for ~ 2 minutes, after some time it returns to normal.

I am not a computer illiterate, but I am networked for sure, so I will throw away all the information that may be relevant, even if I do not know what it actually means:

1) Connecting via cable (directly to Funbox) and wifi makes no difference, tested 3 computers on windows 10 and 7 and phone on android.
2) The contract is for 300 Mb upload and generally sticking to it, one-digit pings on the speedtest
3) IPv6 disabled
4) Optical transmit signal level (dBm) 2.52
Optical receiving signal level (dBm) -19.87
5) No errors according to FunBox 3.0 (in FTTH and Internet tabs)
6) Nothing but 2 PC is connected to the modem
7) Can't see lost packages with normal youtube ping

The phone call for technical support will rather be the last department, by the way, I can guess how it will go.
At the moment, I do not have the password to the neostrada account, because I did not sign the contract, which also discourages me from making calls (the guest who signed the contract will not call). Therefore, I have not yet restored the modem to factory settings or tried to update it.
Of course, I tired of the funbox with resets many times without any effect.

Thanks in advance for your help.

Since you tested on 3 computers and both the cable and WiFi the results are identical, then without contact with the operator it is unlikely that the question is whether they are able to do something about it.
Alternatively, ask your neighbors using the service if they have similar problems as you, although I bet they do.

Fapcry4 wrote:

Therefore, I have not yet restored the modem to factory settings or tried to update it.

This is where you should start. Funbox3 sometimes has its own "moods" and it is best to restore the factory settings by performing a reset with the button on the housing. The router will take the login and password for neostrada itself, so you do not need to configure anything. Only the name of the wifi network can change - there can be one common name for 2.4 and 5GHz. This can be separated again in the router's panel.

pl_chris wrote:

The router will retrieve the login and password for neostrada itself

Are you sure?
My FunBox cannot do that.



Problems with the operation of some websites, e.g. YouTube, result from poor routing in Orange and probably everyone has experienced it / is experiencing it.

Interesting fact - the connection with the neighbor (upstairs) who has UPC is set up by Frankfurt.

vito007 wrote:

My FunBox cannot do that.

FunBox 3 certainly can - tested on their own, probably two too. Orange has made it easier for users some time ago by introducing such a fancy. For the sake of safety, you can always save the configuration to a file and restore it if necessary.

However, my FB3 cannot do this, unless the configuration has been saved beforehand.

vito007 wrote:

However, my FB3 cannot do this, unless the configuration has been saved beforehand.

What is your firmware version? I have SG30_sip-en-02.10.31.17

Funboxes 3.0 should download the settings from the machine after the reset, as it does not get the current reset and possibly again to the factory.

Yesterday I was configuring ADSL on Funbox 2 for my brother-in-law. After a reset in a row, he downloaded the settings, ie login and password for authentication. Nothing was written. I also confirm.
It has long been known that YT in Orange is not a strong point: https://trzepak.pl/viewtopic.php?f=11&t=60593
I do not know if you will play something now, but it would probably be a better ONT + Funbox 2. Then you put it in the closet and put your router.

Fapcry4 wrote:

First of all, there is an absolute inability to experience the luxury of watching a YouTube video without refreshing the page - buffering always freezes. Facebook videos don't play at all.

Time to get used to. Orange introduces speeds of 100, 300 and has even recently migrated customers from 600 Mb / s to 1 Gb / s. For what? And so that advertisements could justify slogans like "Network number 1". Orange has declared speeds only for its servers. But forget about YouTube and other streaming servers, the crap that Orange proposed 10 years ago, and today only the transmission medium has changed. It used to be bad for copper, today it is bad for optical fiber.
Just such French modernity I have a connection around 80Mb / s and it is really good for all speed tests.
And every movie I watch, I have to see it and make myself a cup of coffee. Even stupid YT videos are annoying. Fortunately, from May I will not tire anymore.

pl_chris wrote:

What is your firmware version? I have SG30_sip-en-02.10.31.17

SG30_sip-en-02.10.31.17


and nothing is self-complementary ...



maybe this autocomplete comes from the browser?

@ vito007 You reset to the factory and leave the device on its own for some time, it should surprise you in several minutes