Hello,
I have had problems with the internet for some time (3 months after signing the contract).
First of all, there is an absolute inability to experience the luxury of watching a YouTube video without refreshing the page - buffering always freezes. Facebook videos don't play at all.
The second thing, at least twice a day, the ping (in Overwatch) jumps from 44 to 200 ms, the internet stops working for ~ 2 minutes, after some time it returns to normal.
I am not a computer illiterate, but I am networked for sure, so I will throw away all the information that may be relevant, even if I do not know what it actually means:
1) Connecting via cable (directly to Funbox) and wifi makes no difference, tested 3 computers on windows 10 and 7 and phone on android.
2) The contract is for 300 Mb upload and generally sticking to it, one-digit pings on the speedtest
3) IPv6 disabled
4) Optical transmit signal level (dBm) 2.52
Optical receiving signal level (dBm) -19.87
5) No errors according to FunBox 3.0 (in FTTH and Internet tabs)
6) Nothing but 2 PC is connected to the modem
7) Can't see lost packages with normal youtube ping
The phone call for technical support will rather be the last department, by the way, I can guess how it will go.
At the moment, I do not have the password to the neostrada account, because I did not sign the contract, which also discourages me from making calls (the guest who signed the contract will not call). Therefore, I have not yet restored the modem to factory settings or tried to update it.
Of course, I tired of the funbox with resets many times without any effect.
Thanks in advance for your help.
I have had problems with the internet for some time (3 months after signing the contract).
First of all, there is an absolute inability to experience the luxury of watching a YouTube video without refreshing the page - buffering always freezes. Facebook videos don't play at all.
The second thing, at least twice a day, the ping (in Overwatch) jumps from 44 to 200 ms, the internet stops working for ~ 2 minutes, after some time it returns to normal.
I am not a computer illiterate, but I am networked for sure, so I will throw away all the information that may be relevant, even if I do not know what it actually means:
1) Connecting via cable (directly to Funbox) and wifi makes no difference, tested 3 computers on windows 10 and 7 and phone on android.
2) The contract is for 300 Mb upload and generally sticking to it, one-digit pings on the speedtest
3) IPv6 disabled
4) Optical transmit signal level (dBm) 2.52
Optical receiving signal level (dBm) -19.87
5) No errors according to FunBox 3.0 (in FTTH and Internet tabs)
6) Nothing but 2 PC is connected to the modem
7) Can't see lost packages with normal youtube ping
The phone call for technical support will rather be the last department, by the way, I can guess how it will go.
At the moment, I do not have the password to the neostrada account, because I did not sign the contract, which also discourages me from making calls (the guest who signed the contract will not call). Therefore, I have not yet restored the modem to factory settings or tried to update it.
Of course, I tired of the funbox with resets many times without any effect.
Thanks in advance for your help.
I have a connection around 80Mb / s and it is really good for all speed tests.