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[Solved] I do not hear any sound in the connected headphones, when I disconnect I can hea

Flash3050 36384 14
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  • #1 17596855
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    Hello, I have a problem, it is that I was sitting there and after restarting the computer, suddenly there is no sound in the headphones and when I unplug the headphones from the mini jack ports, I normally hear the sound from the laptop speaker. I've tried everything: updated drivers (uninstall and install), checked if the ports were enabled in the bios, looked in realtek settings or in the control panel, looked in services (services.msc), everything works, looked in the device manager - everything works, headphones also they work, even tried "troubleshoot sound" and even did a system restore (rstrui)
    My laptop:
    Developer: ASUSTeK (asus) Computer Inc.
    Model: K53SV
    Bios version: 04.06.03
    DirectX: 12
    Windows 10 PRO 64-bit

    I am asking for help because I do not know what to do and you probably know this feeling when there is no sound in the computer.
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  • #2 17596861
    fifcio13-13
    Level 30  
    Posts: 1290
    Help: 148
    Rate: 304
    Have you been rehearsing with different headphones? Are you sure they are operational?
  • #3 17596867
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    Yes, I tried with earphones and headphones, one bloody, the other! JBL
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  • #4 17596874
    fifcio13-13
    Level 30  
    Posts: 1290
    Help: 148
    Rate: 304
    Maybe write from when this started to happen. Has there been some kind of laptop flooding or mechanical damage? It is very likely that the socket is damaged / made.
    At the beginning, I would suggest reinstalling the system and uploading the latest driver.
  • #5 17596887
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    It started happening today at 3pm. Everything is fine with the laptop, no flooding etc. And I have the latest drivers. The most interesting thing is that I have ubuntu 18.04 lts installed on another partition and the sound works normally there, and besides, I just installed windows 10 somewhere 1 month ago.

    Added after 24 [minutes]:

    Can anyone help?
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  • #6 17596984
    kaczakat
    Level 34  
    Posts: 1748
    Help: 317
    Rate: 229
    Today my daughter got to my laptop and I found out that it has a potentiometer for sound control, and in chrome you can turn off the sound for a given page. How it works in ubuntu, that is, it is working, only windows are buggy. You have the option to switch line output / headphone output in the sound card settings? Have you carefully looked at the keyboard, there is no hardware mute using a shortcut?
    Helpful post? Buy me a coffee.
  • #7 17597013
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    And how to enter these network card settings and switch because I can't find windows 10 in it; D? And on the keyboard I was looking at everything is git.
  • #8 17597028
    kaczakat
    Level 34  
    Posts: 1748
    Help: 317
    Rate: 229
    I don't know what you see there. Normally the speaker icon and you choose the properties, bury what you have to choose. Not every output / driver supports it. I used to have one that asked if I connected headphones or an amplifier. Generally, when I disconnect the headphones, the options to choose from change - the icon becomes inactive. Default devices for sound and communication can be selected. Do you have separate headphone and microphone inputs at all? Because Asus likes to save money and sometimes you need a special cable with a branch for headphones and a microphone.
    Helpful post? Buy me a coffee.
  • #9 17597033
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    Yes, I have two inputs in my laptop: headphone (green) and micro (red), my headphones are razer kraken pro. I'll send you ss settings for this but I've really been rummaging everywhere.
    Link to ss: https://imgur.com/a/WUNslCw
  • #10 17597047
    kaczakat
    Level 34  
    Posts: 1748
    Help: 317
    Rate: 229
    In this screen where you have the sound window, you should also have headphones, with wines 10 I will not show it to you, because I have not installed the realtek application at all (probably because I did it for a long time), but by the way I just connected headphones to this computer for the first time and the picture looks like this:
    I do not hear any sound in the connected headphones, when I disconnect I can hea
    And in W7, where I have been using it for years, it looks like this without headphones plugged in:

    I do not hear any sound in the connected headphones, when I disconnect I can hea
    Also your Asus does not detect any headphone connection at all, unfortunately you have something apparently with the hardware / drivers.

    Edit:
    All in all, the headphones in the W10 are in the same position as the speakers. Every time it asks what I connect. I do not know how I did it in the W7 that it does not ask and the items are separate - of course these are completely different laptops, the W7 is a Samsung with 4.1 JBL, and the MSI with the W10 only has stereo farts.
    Helpful post? Buy me a coffee.
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  • #11 17597048
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    Yes, but from the beginning of the purchase of this laptop he did not detect / did not ask about it and I always connected my headphones and it was fine. I don't know what to do, does anyone or you know how to fix it?
  • #12 17597053
    kaczakat
    Level 34  
    Posts: 1748
    Help: 317
    Rate: 229
    Maybe he does not ask because there is no other option in this socket, as you can see in MSI, there is also a digital output and a total of 3 options to choose from. Tomorrow I will check on Asus, I do not have access to it yet, everyone is asleep.
    Helpful post? Buy me a coffee.
  • #13 17597056
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    Okay waiting for a reply.

    Added after 13 [hours] 41 [minutes]:

    Chm wgl is a strange situation because I left the computer off for the night, I get up in the morning and turn it on and the sound is suddenly as if it has fixed. It's possible that windows didn't load some files into the driver or something, but it's already running. Thx everyone for helping
  • #14 17597911
    kaczakat
    Level 34  
    Posts: 1748
    Help: 317
    Rate: 229
    No changes, search in drivers, delete, reinstall. Since it works in Linux, it is physically functional. Today I tested 2 more Asus, HP and Toshiba. In Asus, windows detects that the jack has been inserted into the socket, even if it is not headphones, but an ordinary extension cord (everything closed, clean desktop, jack in the port and popup message - the socket has been plugged in / the socket has been disconnected). One has a W7, and the other (8-year-old) W7 is upgraded to a W10. There is also such a message on Samsung, but there was no question what I was connecting, probably only one function. There is no message on HP - here is win8 upgrade to 10 and there is no info about the music card, it just switches. It is not on Toshiba either, this one is already a teenager and has volume control with a potentiometer, also maybe not controlled from Windows.
    Helpful post? Buy me a coffee.
  • #15 17598892
    Flash3050
    Level 5  
    Posts: 55
    Rate: 12
    Install and uninstall new old drivers, settings, restore, copy of the system
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Topic summary

✨ The user experienced a sudden loss of sound in their ASUS K53SV laptop when using headphones, while the laptop speakers functioned normally. Despite troubleshooting efforts, including driver updates, BIOS checks, and system restore, the issue persisted. Other users suggested checking for hardware damage, ensuring proper headphone connection, and exploring sound settings in Windows 10. The user confirmed that sound worked on a different OS (Ubuntu) and that the laptop had two separate audio jacks for headphones and microphone. After leaving the laptop off overnight, the sound issue resolved itself, indicating a potential software glitch rather than hardware failure.
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FAQ

TL;DR: 4 laptops tested; "Since it works in Linux, it is physically functional." This thread shows Win10 failing to route audio to headphones while speakers and Ubuntu work; fixes include cold shutdown and driver refresh. [Elektroda, kaczakat, post #17597911]

Why it matters: For ASUS K53SV and similar Windows 10 laptops with silent headphones but working speakers, this FAQ helps you separate OS/driver faults from hardware issues.

Quick Facts

Why are my headphones silent but laptop speakers work on Windows 10?

Windows may not switch audio to the headphone endpoint, or the audio driver stuck. The same laptop played audio on Linux, proving hardware is fine. As one helper noted, "Since it works in Linux, it is physically functional." Reset or reinstall the audio driver and verify jack detection. [Elektroda, kaczakat, post #17597911]

How can I tell if Windows detects the headphone jack insertion?

Look for a popup like “the socket has been plugged in/disconnected” on Asus or Samsung. Even an inserted extension plug can trigger the detect message. If nothing appears, some OEMs auto‑switch outputs without prompts. Test by inserting and removing the plug while watching for messages. [Elektroda, kaczakat, post #17597911]

What simple fix restored audio for the OP?

A full cold shutdown cleared the issue. Try this:
  1. Shut down Windows completely (Power > Shut down).
  2. Leave the laptop powered off for an extended period (overnight worked here).
  3. Boot and test headphones again. This reset restored headphone audio for the OP. [Elektroda, Flash3050, post #17597056]

What quick checks should I do before reinstalling drivers?

Confirm the correct output device is selected in sound settings. Ensure no hardware mute key or physical volume control is engaged. In Chrome, unmute the specific page or site if muted. If supported, switch the port role to headphones in the audio panel and retest. [Elektroda, kaczakat, post #17596984]

Is reinstalling the audio driver worth trying, and how?

Yes. Users reported uninstalling and reinstalling audio drivers to chase this fault. Do a clean uninstall, reboot, then install a fresh, compatible audio driver package. Repeat if needed until the device enumerates correctly and the jack switches outputs as expected. [Elektroda, Flash3050, post #17598892]

Does the ASUS K53SV have separate jacks, and does headset wiring matter?

Yes. It has separate 3.5 mm jacks: green for headphones and red for microphone. The Razer Kraken Pro with dual plugs fits this layout. Make sure each plug goes to its matching jack, then select the correct output in Windows. [Elektroda, Flash3050, post #17597033]

Could the jack be physically damaged even if speakers work?

Less likely here. The same hardware played audio under Linux, which indicates the jack and codec are healthy. Focus on Windows configuration and drivers first. If Linux also failed, then suspect a mechanical jack or board fault. [Elektroda, kaczakat, post #17597911]

How do I switch output between speakers and headphones in Windows/Realtek?

Open the speaker icon, enter sound settings, and choose the correct output device. You can also set defaults for playback and communications roles. Some drivers prompt for what you connected; others do not support manual switching. Adjust, apply, and test. [Elektroda, kaczakat, post #17597028]

Could Chrome or app‑level mute be causing no sound?

Yes. Chrome can mute audio on a specific page or site. Unmute the tab or site from the browser controls, then test again. Also verify you selected the intended output device in Windows after unmuting the app. [Elektroda, kaczakat, post #17596984]

Do different laptop brands handle jack detection differently?

Yes. Across four laptops tested (two Asus, plus HP and Toshiba), behaviors varied. Asus and Samsung showed popups on insertion, while HP and Toshiba auto‑switched silently. This can make troubleshooting appear inconsistent across machines. [Elektroda, kaczakat, post #17597911]

Why does my laptop never ask what I plugged into the jack?

Some sockets only support one function, so the driver never asks. Other laptops expose multiple modes or outputs and will prompt. Lack of a prompt alone does not prove a fault if switching still occurs. [Elektroda, kaczakat, post #17597053]

Should I reinstall Windows to fix this?

Consider it only after driver resets and settings checks fail. A clean Windows install with the latest audio drivers was suggested as a stronger reset path. Back up your data first, then test the jack immediately after setup. [Elektroda, fifcio13-13, post #17596874]

What BIOS or services settings matter for audio on this laptop?

Ensure onboard audio and jacks remain enabled in BIOS. Confirm related Windows services are running. The OP checked these and found them enabled, so focus shifted back to Windows and drivers in that case. [Elektroda, Flash3050, post #17596855]

Can an extension cable affect jack detection tests?

Yes. On Asus, plugging in a plain 3.5 mm extension still triggers a jack‑detect popup. That confirms the detect circuit reacts to insertion. If you never see an event, target the Windows driver and switching logic. [Elektroda, kaczakat, post #17597911]
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