[Solved] I do not hear any sound in the connected headphones, when I disconnect I can hea

Hello, I have a problem, it is that I was sitting there and after restarting the computer, suddenly there is no sound in the headphones and when I unplug the headphones from the mini jack ports, I normally hear the sound from the laptop speaker. I've tried everything: updated drivers (uninstall and install), checked if the ports were enabled in the bios, looked in realtek settings or in the control panel, looked in services (services.msc), everything works, looked in the device manager - everything works, headphones also they work, even tried "troubleshoot sound" and even did a system restore (rstrui)
My laptop:
Developer: ASUSTeK (asus) Computer Inc.
Model: K53SV
Bios version: 04.06.03
DirectX: 12
Windows 10 PRO 64-bit

I am asking for help because I do not know what to do and you probably know this feeling when there is no sound in the computer.

Have you been rehearsing with different headphones? Are you sure they are operational?

Yes, I tried with earphones and headphones, one bloody, the other! JBL

Maybe write from when this started to happen. Has there been some kind of laptop flooding or mechanical damage? It is very likely that the socket is damaged / made.
At the beginning, I would suggest reinstalling the system and uploading the latest driver.

It started happening today at 3pm. Everything is fine with the laptop, no flooding etc. And I have the latest drivers. The most interesting thing is that I have ubuntu 18.04 lts installed on another partition and the sound works normally there, and besides, I just installed windows 10 somewhere 1 month ago.

Added after 24 [minutes]:

Can anyone help?

Today my daughter got to my laptop and I found out that it has a potentiometer for sound control, and in chrome you can turn off the sound for a given page. How it works in ubuntu, that is, it is working, only windows are buggy. You have the option to switch line output / headphone output in the sound card settings? Have you carefully looked at the keyboard, there is no hardware mute using a shortcut?

And how to enter these network card settings and switch because I can't find windows 10 in it; D? And on the keyboard I was looking at everything is git.

I don't know what you see there. Normally the speaker icon and you choose the properties, bury what you have to choose. Not every output / driver supports it. I used to have one that asked if I connected headphones or an amplifier. Generally, when I disconnect the headphones, the options to choose from change - the icon becomes inactive. Default devices for sound and communication can be selected. Do you have separate headphone and microphone inputs at all? Because Asus likes to save money and sometimes you need a special cable with a branch for headphones and a microphone.

Yes, I have two inputs in my laptop: headphone (green) and micro (red), my headphones are razer kraken pro. I'll send you ss settings for this but I've really been rummaging everywhere.
Link to ss: https://imgur.com/a/WUNslCw

In this screen where you have the sound window, you should also have headphones, with wines 10 I will not show it to you, because I have not installed the realtek application at all (probably because I did it for a long time), but by the way I just connected headphones to this computer for the first time and the picture looks like this:

And in W7, where I have been using it for years, it looks like this without headphones plugged in:


Also your Asus does not detect any headphone connection at all, unfortunately you have something apparently with the hardware / drivers.

Edit:
All in all, the headphones in the W10 are in the same position as the speakers. Every time it asks what I connect. I do not know how I did it in the W7 that it does not ask and the items are separate - of course these are completely different laptops, the W7 is a Samsung with 4.1 JBL, and the MSI with the W10 only has stereo farts.

Yes, but from the beginning of the purchase of this laptop he did not detect / did not ask about it and I always connected my headphones and it was fine. I don't know what to do, does anyone or you know how to fix it?

Maybe he does not ask because there is no other option in this socket, as you can see in MSI, there is also a digital output and a total of 3 options to choose from. Tomorrow I will check on Asus, I do not have access to it yet, everyone is asleep.

Okay waiting for a reply.

Added after 13 [hours] 41 [minutes]:

Chm wgl is a strange situation because I left the computer off for the night, I get up in the morning and turn it on and the sound is suddenly as if it has fixed. It's possible that windows didn't load some files into the driver or something, but it's already running. Thx everyone for helping

No changes, search in drivers, delete, reinstall. Since it works in Linux, it is physically functional. Today I tested 2 more Asus, HP and Toshiba. In Asus, windows detects that the jack has been inserted into the socket, even if it is not headphones, but an ordinary extension cord (everything closed, clean desktop, jack in the port and popup message - the socket has been plugged in / the socket has been disconnected). One has a W7, and the other (8-year-old) W7 is upgraded to a W10. There is also such a message on Samsung, but there was no question what I was connecting, probably only one function. There is no message on HP - here is win8 upgrade to 10 and there is no info about the music card, it just switches. It is not on Toshiba either, this one is already a teenager and has volume control with a potentiometer, also maybe not controlled from Windows.

Install and uninstall new old drivers, settings, restore, copy of the system