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Voice Control Functionality Issues on Philips 49pus6412 with Android Remote Control

20614hdi 24225 15
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  • #1 18376319
    20614hdi
    Level 10  
    Hello.

    Some time ago I bought a TV as in the title. There was no voice control button on the remote control. I didn't really want to use it, but recently I wanted to run it somehow, since I have Android, I bought a remote control from this "auction"
    Link

    It seems that after pairing the remote control, the microphone button triggers the search, but whatever I say, I don't respond. All Android settings I know of are set to allow speech. I connected the remote control receiver to the laptop and the remote control in the search engine works on it.

    Does anyone have any suggestion?
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  • #2 18376403
    Aquario_blue
    Level 19  
    The command may not be compatible because lcd may not recognize the pen.
  • #3 18377100
    wroblex
    Level 11  
    Hi.
    I have exactly the same problem.
    The TV is 55PUS6412/12.
    These voice searches are a disaster.
    It only works after restoring the TV to factory settings - /settings - all settings - general settings - reinstall the TV/ recently it worked for me for about 24 hours, now it doesn't work anymore.
    Even though I have disabled TV firmware and application updates in the store, it somehow updates itself somewhere (you can see it in the graphic design of the store). And then it's a microphone problem. It only shows "Press the microphone and start talking" and nothing.
    If you find out anything on the subject, let me know.
  • #4 18421989
    _Trolk_
    Level 7  
    Hello.
    I have the same problem.
    I have been using this TV for two years. So far, I had a USB microphone connected and everything worked fine until the last system update.
    Does anyone have an idea where to download the previous version of the software?
    I currently have TPM171E_R.107.001.101.002
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  • #5 18422936
    20614hdi
    Level 10  
    _Trolk_ wrote:
    Hello.
    I have the same problem.
    I have been using this TV for two years. So far, I had a USB microphone connected and everything worked fine until the last system update.
    Does anyone have an idea where to download the previous version of the software?
    I currently have TPM171E_R.107.001.101.002
    I think about restoring to factory settings, maybe then the clean system software will be uploaded.
  • #6 18425446
    _Trolk_
    Level 7  
    I had some fun and now I know that:
    The microphone starts working after restoring factory settings. And it works until I turn off the TV for several dozen minutes.
    - uploading the software from March 2019 does not help
    - disabling the Play Store does not help
  • #7 18425657
    Michał99
    Level 33  
    Yesterday this topic was solved and described, but it was shortened.
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  • #8 18426274
    _Trolk_
    Level 7  
    Michał99 wrote:
    Yesterday this topic was solved and described, but it was shortened.

    Such an early triumph 😉
  • #9 18430299
    20614hdi
    Level 10  
    _Trolk_ wrote:
    I had some fun and now I know that:
    The microphone starts working after restoring factory settings. And it works until I turn off the TV for several dozen minutes.
    - uploading the software from March 2019 does not help
    - disabling the Play Store does not help


    It may be a matter of some blockage in the software on the manufacturer's website. I'm not involved in this at the moment, but maybe I need to add Android from another TV model? Or from an unofficial site where it won't be branded.
  • #10 18438727
    _Trolk_
    Level 7  
    I have some concerns about uploading software from another model. Higher models have slightly different hardware and I am afraid that the TV will be blocked and that the correct software will not be restored.
  • #11 18443014
    _Trolk_
    Level 7  
    Voice search works with the Android TV remote and Philips TV Remote phone or tablet applications.
    Of course, a temporary solution.
  • #12 18449204
    20614hdi
    Level 10  
    _Trolk_ wrote:
    Voice search works with the Android TV remote and Philips TV Remote phone or tablet applications.
    Of course, a temporary solution.


    I know this, but it is not a convenient solution.
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  • #13 18460648
    _Trolk_
    Level 7  
    Next try,
    Reinstalled the TV, but this time I turned off Bluetooth before connecting to WiFi. Then connect to the network, install applications and delete unnecessary ones. This time I didn't turn off any system apps. After connecting the microphone to USB, voice search works for the second day😀
    Bluetooth is constantly turned off.

    Another day and it still works. It seems that I have solved the issue myself.

    Today the microphone stopped working again, but now disconnecting and reconnecting the USB helps - so it's bearable. :)
  • #14 18465566
    20614hdi
    Level 10  
    _Trolk_ wrote:
    Next try,
    Reinstalled the TV, but this time I turned off Bluetooth before connecting to WiFi. Then connect to the network, install applications and delete unnecessary ones. This time I didn't turn off any system apps. After connecting the microphone to USB, voice search works for the second day😀
    Bluetooth is constantly turned off.

    Another day and it still works. It seems that I have solved the issue myself.

    Today the microphone stopped working again, but now disconnecting and reconnecting the USB helps - so it's bearable. :)


    I did it myself based on your advice. Maybe I'm doing something wrong, maybe not, but it doesn't work. Please provide the model of your remote control on which the search works. Because honestly, I don't know if you have a search in the original remote control or some no name.
  • #15 18465720
    _Trolk_
    Level 7  
    20614hdi wrote:
    _Trolk_ wrote:
    Next try,
    Reinstalled the TV, but this time I turned off Bluetooth before connecting to WiFi. Then connect to the network, install applications and delete unnecessary ones. This time I didn't turn off any system apps. After connecting the microphone to USB, voice search works for the second day😀
    Bluetooth is constantly turned off.

    Another day and it still works. It seems that I have solved the issue myself.

    Today the microphone stopped working again, but now disconnecting and reconnecting the USB helps - so it's bearable. :)


    I did it myself based on your advice. Maybe I'm doing something wrong, maybe not, but it doesn't work. Please provide the model of your remote control on which the search works. Because honestly, I don't know if you have a search in the original remote control or some no name.


    I use a Logitech remote control, but it doesn't matter because I have the same microphone #Aliexpress PLN 19.82 | 150cm Portable Mini Clip-on Omnidirectional Stereo USB Mic Microphone for PC Computer
    https://a.aliexpress.com/_UnqA7
    USB connected to TV.
    Invoking a voice command after entering the smart function in the upper left corner of the screen - microphone. Or in any application that supports voice dialing after pressing the microphone icon, most often in the search field.
    The search button on the remote control while watching TV brings up an on-screen keyboard with a text bar without the option of entering text by voice.
  • #16 19585205
    Ania18
    Level 1  
    Settings/network/remote control/pair remote control/ for 3 sec. hold down the PAIR button on the remote control... that's all
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Topic summary

The discussion revolves around issues with voice control functionality on the Philips 49PUS6412 TV when using an Android remote control. Users report that the microphone button on the remote triggers a search but does not respond to voice commands. Several users suggest that restoring the TV to factory settings temporarily resolves the issue, but the problem recurs after the TV is turned off for a period. Some users have had success using USB microphones, while others express concerns about software updates affecting functionality. There are discussions about the compatibility of different remote controls and the potential risks of using software from other models. Temporary solutions include using the Philips TV Remote app and ensuring Bluetooth is turned off during setup.
Summary generated by the language model.
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