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Voice Control Functionality Issues on Philips 49pus6412 with Android Remote Control

20614hdi 26475 15
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  • #1 18376319
    20614hdi
    Level 10  
    Posts: 103
    Help: 4
    Rate: 19
    Hello.

    Some time ago I bought a TV as in the title. There was no voice control button on the remote control. I didn't really want to use it, but recently I wanted to run it somehow, since I have Android, I bought a remote control from this "auction"
    Link

    It seems that after pairing the remote control, the microphone button triggers the search, but whatever I say, I don't respond. All Android settings I know of are set to allow speech. I connected the remote control receiver to the laptop and the remote control in the search engine works on it.

    Does anyone have any suggestion?
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  • #2 18376403
    Aquario_blue
    Level 19  
    Posts: 277
    Help: 41
    Rate: 154
    The command may not be compatible because lcd may not recognize the pen.
  • #3 18377100
    wroblex
    Level 12  
    Posts: 13
    Help: 1
    Rate: 7
    Hi.
    I have exactly the same problem.
    The TV is 55PUS6412/12.
    These voice searches are a disaster.
    It only works after restoring the TV to factory settings - /settings - all settings - general settings - reinstall the TV/ recently it worked for me for about 24 hours, now it doesn't work anymore.
    Even though I have disabled TV firmware and application updates in the store, it somehow updates itself somewhere (you can see it in the graphic design of the store). And then it's a microphone problem. It only shows "Press the microphone and start talking" and nothing.
    If you find out anything on the subject, let me know.
  • #4 18421989
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    Hello.
    I have the same problem.
    I have been using this TV for two years. So far, I had a USB microphone connected and everything worked fine until the last system update.
    Does anyone have an idea where to download the previous version of the software?
    I currently have TPM171E_R.107.001.101.002
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  • #5 18422936
    20614hdi
    Level 10  
    Posts: 103
    Help: 4
    Rate: 19
    _Trolk_ wrote:
    Hello.
    I have the same problem.
    I have been using this TV for two years. So far, I had a USB microphone connected and everything worked fine until the last system update.
    Does anyone have an idea where to download the previous version of the software?
    I currently have TPM171E_R.107.001.101.002
    I think about restoring to factory settings, maybe then the clean system software will be uploaded.
  • #6 18425446
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    I had some fun and now I know that:
    The microphone starts working after restoring factory settings. And it works until I turn off the TV for several dozen minutes.
    - uploading the software from March 2019 does not help
    - disabling the Play Store does not help
  • #7 18425657
    Michał99
    Level 33  
    Posts: 2730
    Help: 139
    Rate: 340
    Yesterday this topic was solved and described, but it was shortened.
  • #8 18426274
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    Michał99 wrote:
    Yesterday this topic was solved and described, but it was shortened.

    Such an early triumph 😉
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  • #9 18430299
    20614hdi
    Level 10  
    Posts: 103
    Help: 4
    Rate: 19
    _Trolk_ wrote:
    I had some fun and now I know that:
    The microphone starts working after restoring factory settings. And it works until I turn off the TV for several dozen minutes.
    - uploading the software from March 2019 does not help
    - disabling the Play Store does not help


    It may be a matter of some blockage in the software on the manufacturer's website. I'm not involved in this at the moment, but maybe I need to add Android from another TV model? Or from an unofficial site where it won't be branded.
  • #10 18438727
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    I have some concerns about uploading software from another model. Higher models have slightly different hardware and I am afraid that the TV will be blocked and that the correct software will not be restored.
  • #11 18443014
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    Voice search works with the Android TV remote and Philips TV Remote phone or tablet applications.
    Of course, a temporary solution.
  • #12 18449204
    20614hdi
    Level 10  
    Posts: 103
    Help: 4
    Rate: 19
    _Trolk_ wrote:
    Voice search works with the Android TV remote and Philips TV Remote phone or tablet applications.
    Of course, a temporary solution.


    I know this, but it is not a convenient solution.
  • #13 18460648
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    Next try,
    Reinstalled the TV, but this time I turned off Bluetooth before connecting to WiFi. Then connect to the network, install applications and delete unnecessary ones. This time I didn't turn off any system apps. After connecting the microphone to USB, voice search works for the second day😀
    Bluetooth is constantly turned off.

    Another day and it still works. It seems that I have solved the issue myself.

    Today the microphone stopped working again, but now disconnecting and reconnecting the USB helps - so it's bearable. :)
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  • #14 18465566
    20614hdi
    Level 10  
    Posts: 103
    Help: 4
    Rate: 19
    _Trolk_ wrote:
    Next try,
    Reinstalled the TV, but this time I turned off Bluetooth before connecting to WiFi. Then connect to the network, install applications and delete unnecessary ones. This time I didn't turn off any system apps. After connecting the microphone to USB, voice search works for the second day😀
    Bluetooth is constantly turned off.

    Another day and it still works. It seems that I have solved the issue myself.

    Today the microphone stopped working again, but now disconnecting and reconnecting the USB helps - so it's bearable. :)


    I did it myself based on your advice. Maybe I'm doing something wrong, maybe not, but it doesn't work. Please provide the model of your remote control on which the search works. Because honestly, I don't know if you have a search in the original remote control or some no name.
  • #15 18465720
    _Trolk_
    Level 7  
    Posts: 8
    Rate: 7
    20614hdi wrote:
    _Trolk_ wrote:
    Next try,
    Reinstalled the TV, but this time I turned off Bluetooth before connecting to WiFi. Then connect to the network, install applications and delete unnecessary ones. This time I didn't turn off any system apps. After connecting the microphone to USB, voice search works for the second day😀
    Bluetooth is constantly turned off.

    Another day and it still works. It seems that I have solved the issue myself.

    Today the microphone stopped working again, but now disconnecting and reconnecting the USB helps - so it's bearable. :)


    I did it myself based on your advice. Maybe I'm doing something wrong, maybe not, but it doesn't work. Please provide the model of your remote control on which the search works. Because honestly, I don't know if you have a search in the original remote control or some no name.


    I use a Logitech remote control, but it doesn't matter because I have the same microphone #Aliexpress PLN 19.82 | 150cm Portable Mini Clip-on Omnidirectional Stereo USB Mic Microphone for PC Computer
    https://a.aliexpress.com/_UnqA7
    USB connected to TV.
    Invoking a voice command after entering the smart function in the upper left corner of the screen - microphone. Or in any application that supports voice dialing after pressing the microphone icon, most often in the search field.
    The search button on the remote control while watching TV brings up an on-screen keyboard with a text bar without the option of entering text by voice.
  • #16 19585205
    Ania18
    Level 1  
    Posts: 1
    Rate: 9
    Settings/network/remote control/pair remote control/ for 3 sec. hold down the PAIR button on the remote control... that's all
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Topic summary

✨ The discussion revolves around issues with voice control functionality on the Philips 49PUS6412 TV when using an Android remote control. Users report that the microphone button on the remote triggers a search but does not respond to voice commands. Several users suggest that restoring the TV to factory settings temporarily resolves the issue, but the problem recurs after the TV is turned off for a period. Some users have had success using USB microphones, while others express concerns about software updates affecting functionality. There are discussions about the compatibility of different remote controls and the potential risks of using software from other models. Temporary solutions include using the Philips TV Remote app and ensuring Bluetooth is turned off during setup.
Generated by the language model.

FAQ

TL;DR: On Philips PUS6412 TVs, voice search often works only ~24 hours after a factory reset; “These voice searches are a disaster.” Troubleshoot with resets, USB mics, Bluetooth off, and phone‑app workarounds. For PUS6412 owners facing mic buttons that trigger search but capture nothing. [Elektroda, wroblex, post #18377100]

Why it matters: It helps you quickly recover voice control on Philips Android TVs without risky firmware hacks.

Quick Facts

Why did voice search stop working on my Philips PUS6412?

Voice search often fails after background updates to the TV's software components. One owner noticed the Google Play interface changed despite disabled updates. After that, the mic prompt appears but nothing is captured. This pattern points to software-side regression, not hardware failure. [Elektroda, wroblex, post #18377100]

Will a factory reset fix the issue long-term?

Factory reset brings voice search back, but only temporarily. It can stop again after the TV is powered off for several dozen minutes. That makes reset a short-term remedy, not a lasting fix. [Elektroda, Trolk, post #18425446]

Can I roll back the TV firmware to a stable version?

A rollback path is unclear in the thread. Loading the March 2019 package did not restore voice input. Disabling the Play Store also made no difference. No reliable download link for older firmware was shared. [Elektroda, Trolk, post #18425446]

Is there a quick workaround to use voice search?

Yes. Use the Android TV Remote or Philips TV Remote mobile apps. Their microphone buttons send working voice input to the TV. This avoids the broken on-remote capture path. [Elektroda, Trolk, post #18443014]

How do I pair my Bluetooth remote with the PUS6412?

Follow these steps to pair a remote.
  1. On TV: Settings > Network > Remote control > Pair remote.
  2. Hold the remote's PAIR button for 3 seconds.
  3. Confirm the on-screen pairing prompt to finish. [Elektroda, Ania18, post #19585205]

Does turning Bluetooth off help microphone reliability?

One user reinstalled the TV, kept Bluetooth off, and then connected Wi‑Fi. With a USB mic, voice search worked for days. Later, unplugging and replugging the microphone restored it when it failed. This points to Bluetooth interference or conflicts. [Elektroda, Trolk, post #18460648]

Will a low-cost USB mic work with this TV?

A budget USB lapel mic worked when plugged directly into the TV. The cited unit cost about PLN 19.82. The remote model did not matter in that setup. Trigger voice input using on-screen microphone icons. [Elektroda, Trolk, post #18465720]

How do I trigger voice input correctly on this Android TV?

Enter the smart screen and select the microphone icon in the top left. Or press the microphone icon within supported app search fields. The physical Search button during live TV only opens a text keyboard, not voice. Use the on-screen mic for voice capture. [Elektroda, Trolk, post #18465720]

Why does the TV tell me to "Press the microphone and start talking" but ignore me?

This happens after updates on affected PUS6412 sets. The interface shows the prompt but captures no audio. As one owner said, "It only shows 'Press the microphone and start talking' and nothing." The behavior indicates a software-side break in the audio path. [Elektroda, wroblex, post #18377100]

Does disabling the Play Store stop the issue?

No. Disabling the Play Store provided no improvement in voice search reliability. The microphone still stopped after a short usage window. Focus on pairing, USB mics, or app workarounds instead. [Elektroda, Trolk, post #18425446]

Is flashing software from another Philips model safe?

A forum user warned against it due to hardware differences. Cross‑flashing can brick the TV and block recovery. Stick to model‑specific packages only. Avoid risky firmware experiments for this issue. [Elektroda, Trolk, post #18438727]

My third‑party remote's mic triggers search but captures no audio. Is it incompatible?

That pattern matches what others saw with aftermarket remotes. The TV recognizes the button and opens search, but hears nothing. The same remote worked when connected to a laptop. That suggests TV‑side compatibility limitations for its microphone stream. [Elektroda, 20614hdi, post #18376319]

After a while or power off, voice search dies again. Any quick fix?

If you use a USB mic, unplug and reconnect it. Users report this immediately restores voice capture. It removes the need for repeated factory resets. Keep Bluetooth off if the issue recurs. [Elektroda, Trolk, post #18460648]

Is this limited to the 49‑inch version?

No. A 55PUS6412/12 owner reported identical voice search failures. That widens the scope to the PUS6412 family. Expect similar behavior across sizes. [Elektroda, wroblex, post #18377100]

Will disabling updates prevent recurrence?

Unlikely. One owner disabled firmware and app updates in the store. The store UI still changed, and microphone failures returned. Background components probably still update despite those settings. [Elektroda, wroblex, post #18377100]
Generated by the language model.
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