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UPC Internet, Horizon decoder, wireless network speed limit

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  • Level 1  
    Hello,
    I have 120 Mb / s UPC internet. The Internet reaches the Horizon decoder with a television cable. On the cable without restrictions - 110-120 Mb / s while on wifi muzzle 30 Mb / s. I use the 5GHz frequency
    1. 5GHz frequency
    2. Channels checked, only two networks in the area on the top five, channel set rigidly.
    3. Mobile devices and a latpot with speed cards.
    4. Horizon stands on a dresser (1.2m from the floor) near any devices that can interfere with the signal.
    5. Measurements taken 1-2m from Horizon
    6. Link to measurement preview: youtu .be / dcwCQmgGWKY (remove spaces)

    Action taken
    1. Attempt to reconfigure settings - ineffective
    2. Contact with UPC on 7.07 around 11:21
    The technician found that the config is incorrect or not loaded correctly, found that he uploaded a new one and asked for a test. I made 3 measurements from a telephone - over 110 Mb / s result. About 10 minutes after talking to a technician, next tests and speed again stiffly 30 :) Muzzle successfully set up on wifi.
    3. Again contact with UPC, another technician is trying to convince me that everything is fine (I finished IT school, specialty in computer networks), of course, our conversation did not lead to anything, he stated that they have no possibility to limit the speed and he knows nothing about configs ...

    I suspect that the config is thrown into Horizon's memory or on the switch for my ip is QoS for wifi. Is it possible to get into Horizon's memory and extract all files?

    Below are all screens regarding network settings and measurements during a conversation with a technician
    UPC Internet, Horizon decoder, wireless network speed limit UPC Internet, Horizon decoder, wireless network speed limit UPC Internet, Horizon decoder, wireless network speed limit UPC Internet, Horizon decoder, wireless network speed limit UPC Internet, Horizon decoder, wireless network speed limit

    Added after 18 [hours] 4 [minutes]:

    Alternatively, you may have some advice on configuration or how to settle your matter with UPC. They can send a technician to check, but if everything is ok during his visit, they charge 50 PLN.
  • Network and Internet Specialist
    krzycho0001 wrote:
    Is it possible to get into Horizon's memory and extract all files?

    No - his software is in the cloud.
    krzycho0001 wrote:
    Alternatively, you may have some advice on configuration or how to settle your matter with UPC

    Reset Horizon settings to initial settings and reconfigure.