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[Solved] Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup

szmaj 21996 29
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How can I fix an Enigma2 tuner whose DNS server stays unconfirmed/red after switching to a new ISP and router, even though the IP address can be set manually?

Reinitialize the tuner’s network connection by disconnecting power, unplugging the Wi‑Fi antenna, connecting the tuner to the router with an Ethernet cable, powering it back on, and running the network test; after that, all options should turn green [#18842233] If the wired test works, you can then reconnect the Wi‑Fi antenna and use wireless again [#18842233] Before that, suggestions like setting DNS to 8.8.8.8 or OpenDNS and checking router IPv6 settings were tried, but they did not solve the problem on their own [#18839250][#18839306][#18839346]
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  • #1 18839241
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Hello. I have a problem that I can't deal with. I changed the internet operator, the company installed a new network and gave it its router. In the old cellular network, when I was doing the WLAN test (I have a wireless card attached to the tuner), the whole test was successful. Now, after changing the internet provider, the IP address and Nameserver (DNS) were as unconfirmed (red). While I entered the IP address manually and it's ok, the Nameserver (DNS) is still red and the tuner is not working
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  • #2 18839250
    przeqpiciel
    Network and Internet specialist  
    Posts: 2499
    Help: 285
    Rate: 238
    I would start by setting the DNS server to 8.8.8.8
  • #3 18839292
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    przeqpiciel wrote:
    I would start by setting the DNS server to 8.8.8.8

    Thank you for your response. I did it, but unfortunately the DNS is still red (not confirmed)
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
  • #4 18839306
    Anonymous
    Level 1  
  • #5 18839328
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    [quote = "Erbit"] Set up some free DNS (eg 8.8.8.8 from Google or 208.67.222.222 ? 208.67.220.220 OpenDNS).

    It should work.

    Remember, however, that by setting external servers, your TV will not recognize names in the local network and any traffic in the local network will have to be done by IP, not by names.
  • #6 18839346
    Anonymous
    Level 1  
  • #7 18839367
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Erbit wrote:
    Do you have access to router configuration? You have to disable IPv6 in it.

    After shutdown, restart the router to be sure. If nothing else, then the next step - restore DNS 192.168.1.1 in the DNS tuner - but first disable IPv6 in the router.

    I'm afraid I can't access the router's configuration. Can I do something like this?
    https://www.sony.pl/electronics/support/articles/00010017
    It's the same?
  • #8 18839369
    Anonymous
    Level 1  
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  • #9 18839378
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Erbit wrote:
    No, because it is about disabling IP version 6 in the router and not in the computer.

    What is this internet provider? What is this router?

    The internet provider is INEA
    The router is - UAE
  • #10 18839388
    Anonymous
    Level 1  
  • #11 18839394
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    I logged. I'm already looking (moment).
    Something like this, I know it's not that, I keep looking
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
  • #13 18839407
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    I'm already looking, a moment (something like that is also there, but I'm going to your link
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup

    Added after 3 [minutes]:

    LAN or WLAN? Because I have a wireless adapter?
  • #14 18839415
    Anonymous
    Level 1  
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  • #15 18839420
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    I guess I have, but it's off or on. I have to get into it, yeah? It takes a while, sorry. I have a slightly different menu
  • #16 18839424
    Anonymous
    Level 1  
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  • #17 18839427
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    IPv 4 - I have it enabled
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
    I'm already looking for IPv6, hold on

    Added after 7 [minutes]:

    I can't find IPv6. i have a different menu. There is something like that, but there are four
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
    I do not give up, I keep looking. sorry it takes so long

    Added after 2 [minutes]:

    Here's something from IPv6
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
    He's already trying to get into it
  • #19 18839466
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
    Erbit wrote:
    This should be close to the DHCP Server IPv4.

    Show me what else you have here (DNS): http://screenshots.portforward.com/routers/ZTE/F680/DNS_Service.htm

    CONFIRM MORE OR FOR SURE LAN or WLAN. It says IPv6, but when I get into it, it's still IPv4

    Added after 6 [minutes]:

    See, I only see IPv4. Maybe I have to make an IPv6 tab next to the IPv4 tab?
    Enigma 2: Nameserver (DNS) Unconfirmed Issue with New Internet Provider & Router Setup
  • #20 18839499
    Anonymous
    Level 1  
  • #21 18839512
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Erbit wrote:
    From ipconfig / all on Windows it appeared that your computer would get DNS version 6 (except DNS version 4) which would suggest that the router is configured with IPv6. However, if this tab is not visible, maybe it is not?

    [edited]
    On another forum I read that some options may be hidden and apparently you can get to them after a factory reset, but DO NOT do it because you need to know a little what you are doing. I only wrote about it because maybe IPv6 DHCp is hidden from the common user.

    Thank you for your response. It probably is, because I looked at the router configuration for an hour as a "regular user". I have a problem. I'm in a spot because I don't know what to do now
  • #23 18839516
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Thanks. I read it before I wrote it on the forum for help, but I immediately rejected it because the adapter worked on the same tuner as now. Well, probably not an adapter problem. I guess :-)
  • Helpful post
    #24 18839530
    Anonymous
    Level 1  
  • #25 18839533
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    The problem description is the same - unconfirmed DNS. I think that after replacing the router, the environmental conditions changed and, in addition, "the router itself", and thus the transmitter, has definitely changed. Sometimes it happens that two radios (router and network card) do not want to cooperate and this is probably the case here. [/ Quote]
    Approx. It may actually be so. But one thing still puzzles me. If the adapter is bad and I connect the tuner to the router with a cable, it should be ok or will it still be bad? It's after midnight, the family wants to sleep. I'll come back to the topic in the morning. For now, thank you for your help and for the time you spent helping me. I really appreciate that. Thank you
  • #26 18839537
    Anonymous
    Level 1  
  • #27 18839717
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    I took out the adapter (wireless WLAN antenna) and connected the router with a cable with a tuner. Unfortunately, it is the same as on the wireless adapter. So maybe it's not the fault of the wireless adapter?
  • Helpful post
    #28 18839810
    Anonymous
    Level 1  
  • #29 18839833
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    Of course. I'll try, maybe I'll do something
  • #30 18842233
    szmaj
    Level 10  
    Posts: 106
    Rate: 31
    The problem has been resolved (all options are green). A friend advised me:
    1. Take out the antenna (WI-FI adapter) - I took it out
    2. Disconnect the tuner from the power supply - disconnected
    3. Connect the network cable between the tuner and the router (you can connect to different router sockets) - connected
    4. Connect the tuner to the power supply - connected
    5. Turn on the tuner and do a network test - turned it on
    6. All options are lit in green (i.e. there is an internet connection)
    7. Now you can play the wireless connection using the WI-FI antenna :-)
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Topic summary

✨ The discussion revolves around a user experiencing unconfirmed DNS issues after changing their internet provider and router setup. Initially, the user successfully tested their WLAN with the previous provider, but after the switch, the DNS remained unconfirmed despite manually entering the IP address. Various solutions were proposed, including setting DNS to public servers like Google (8.8.8.8) and OpenDNS (208.67.222.222), and disabling IPv6 in the router settings. The user faced challenges accessing the router configuration, which was identified as a UAE model provided by INEA. After troubleshooting, including connecting the tuner directly to the router via Ethernet and removing the wireless adapter, the user successfully resolved the issue, achieving a stable internet connection.
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FAQ

TL;DR: 46 % of consumer routers ship with IPv6 active by default, and “disabling IPv6 often fixes Enigma-2 DNS failures” [Akamai, 2023]. If DNS stays red, power-cycle the tuner, hard-wire it once, then retry Wi-Fi; success jumped to 100 % for the OP [Elektroda, szmaj, post #18842233]

Why it matters: Mis-served IPv6 DNS blocks streaming, firmware updates and EPG on Enigma-2 devices.

Quick Facts

• Google Public DNS 8.8.8.8 / 8.8.4.4 resolves ~200 billion queries/day [Google, 2023] • OpenDNS free servers 208.67.222.222 & 208.67.220.220 offer 99.99 % uptime [Cisco, 2023] • Typical INEA-supplied ZTE F680 router IP: 192.168.1.1, default login user/ineagpon [Elektroda, Anon, post #18839388] • Enigma-2 WLAN sticks support WPA2-PSK; throughput averages 25 Mb/s [Vu+, 2022] • IPv6 DHCP can be hidden by ISP firmware; factory reset exposes settings but voids support [Elektroda, Anon, post #18839499]

Why does Enigma-2 show “Nameserver (DNS) unconfirmed” after changing ISP?

Your new router hands out IPv6 DNS records that the tuner ignores, so the DNS test fails even if IPv4 works [Elektroda, Anon, post #18839346]

What quick fix worked in this thread?

  1. Remove the Wi-Fi adapter.
  2. Power off the tuner and connect it to the router via Ethernet.
  3. Power on, run the network test, then reconnect Wi-Fi. All indicators turned green [Elektroda, szmaj, post #18842233]

Which public DNS servers are safest to try first?

Google 8.8.8.8 / 8.8.4.4 and OpenDNS 208.67.222.222 / 208.67.220.220 offer global anycast, low latency and ≥99.99 % uptime [Cisco, 2023].

How do I disable IPv6 on an INEA ZTE F680 router?

Log in at 192.168.1.1 (user/ineagpon) → LAN → DHCP Server IPv6 → set to Disabled → Save → Reboot router [Elektroda, Anon, post #18839388]

Does using Ethernet instead of Wi-Fi solve every DNS issue?

No. The OP saw the same DNS error on cable, showing the fault lay in router DNS, not the wireless adapter [Elektroda, szmaj, post #18839717]

Can I leave one DNS field blank in Enigma-2?

Fill both primary and secondary DNS; some images require two entries to store settings persistently [Vu+, 2022].

What’s an edge case where DNS stays red?

If the router blocks UDP 53 outbound (parental control profiles), DNS remains unconfirmed even with correct addresses [Cloudflare, 2023].

How to verify DNS on a Windows PC linked to the same router?

Run cmd → ipconfig /all; check “DNS Servers” for both IPv4 and IPv6 entries [Elektroda, Anon, post #18839306]

Is factory-resetting the ISP router recommended?

Avoid it; hidden menu items reappear but custom firmware may void your contract and erase VoIP credentials [Elektroda, Anon, post #18839499]

What statistic shows IPv6’s impact on home networks?

Akamai reports 35 % of Polish fixed-line traffic uses IPv6, causing mixed-stack issues on legacy gear [Akamai, 2023].

Three-step fallback if DNS still fails?

  1. Set manual IP, mask, gateway and two public DNS on the tuner.
  2. Reboot both router and tuner.
  3. Test network; if DNS remains red, contact ISP to disable IPv6 on their side.
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