[Solved] Unable to Access Arris Router Administration Panel and Wi-Fi Network Disappearance Issue

Hi,

I recently moved to a new apartment and for some reason the router did not display the Wi-Fi network, although the indicator indicated that the network was being propagated.

I decided to check if only my smartphone has a problem, but not only because the new roommate also - his phone can't see Wi-Fi either. I checked my laptop and the problem was there as well.

I rebooted the router while still watching the available networks and there was a wifi network available for about half a minute but then it disappeared.

I did a factory reset according to the dedicated instructions and the problem is still the same.

So I decided to check the settings of the router. I connected the laptop with a cable to the router and the internet works fine, but I can't log in to the administration panel with the address provided by the manufacturer, i.e. "http://192.168.0.1/,". Tried through firefox and explorer but no difference - doesn't work.

What could it be? Attached is the cmd data from the ipconfig /all command

I'm about to download another browser and look deep in the manufacturer's website, but I doubt that I will dig anything up.

I will add that the address appearing in the cmd "mmp.pl" is not the address of Multimedia, but some law firm.

I am asking you for help.


Router model: TG2492S
Internet Provider: Multimedia
Operating System: Windows 10 64bit

You enter the address correctly, but small BUT - your equipment or the operator's?

Siedmiornica wrote:

Internet Provider: Multimedia

MM is currently Vectra (Vectra bought MM) and MM as such, does not give access to the GUI in its equipment to retailers.
Maybe the modem got a software update and it's over.
In Vectra, access to the modem is only here:
https://ebok.vectra.pl/#/login

I don't know, I have to ask the owners. If I'm going to call them, should I ask them some additional questions, or just whether they have a router from Multimedia?

Read #3 it will all be explained

KOCUREK1970 wrote:

https://ebok.vectra.pl/#/login

Then I need to get a login and password from them?

You won't get, they manage hardware settings remotely.

sosarek wrote:

Read #3 it will all be explained

I don't quite understand, can you be more specific? :)

Added after 1 [minutes]:

sosarek wrote:

You won't get, they manage hardware settings remotely.

If they have access to it, they will give me what I talked to them earlier, because I was expecting some kind of login.

Who will give you? Owners? They don't have it - the possibility of logging in is blocked by the operator and only he can remotely change the router settings - now do you understand?

Now yes. I'll give them a call then and let them know how things turned out.

Find out if they have purchased WiFi

@Sedmiornica

Siedmiornica wrote:

I recently moved to a new apartment

Siedmiornica wrote:

I decided to check if only my smartphone has a problem, but not only because new roommate also - his phone can't see the wifi either. I checked my laptop and the problem was there as well.

So there are already 2 people and an unspecified number of devices connected to this internet (?)
Here's a tip from the operator:
"Can I use the Internet on two computers?

A standard Internet contract provides for the connection of one computer to the network. To be able to use more computers, you need to order the Mega Wireless Multimedia Network (MBSM) service. This service enables not only signal distribution (up to 29 computers), but also wireless signal transmission within the apartment, thanks to WiFi technology. This is especially beneficial when we use a laptop, tablet or other wireless device. The service can be activated at your local Customer Service Office, a list of Local Service Centers is available here. It is also possible to place an order via the Operator's hotline at 244 244 244.
Fees related to the use of the Mega Wireless Multimedia Network are specified in the online price list at www.multimedia.pl"
So in this case - there is no active wifi, you can't connect more devices at the same time and it doesn't matter if it's wired or via wifi.
Here is the instruction on how to do it after logging into the customer portal, when the wifi will be active:
https://www.multimedia.pl/Multimedia.pl/media/Instrukcje/1.pdf

Thanks for your help in guiding me to the source of the problem and its solution.

An interesting fact is that the router was configured by default by the provider and generated a completely new Wi-Fi (new name), and a different password was needed than from the sticker.

The roommate I contacted gave me the login details and everything works as it should.

I close the topic.