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Samsung S9 +, the recipient displays the company name, not a number

biginkaso 37317 13
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  • #1 19043476
    biginkaso
    Level 5  
    Posts: 17
    Rate: 6
    Hello, I have a problem with the phone, Samsung S9 +, but probably a minor model. When calling someone who has a phone "I think" also from this company, the name of my company is displayed on the screen and the same thing happens in the other direction. Sometimes I want to call anonymously and I am determined to good morning ? It seems to me that I saw the word smart under the caller, but I do not know if it matters. How to remove the number identification, i.e. this name?
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  • #2 19043499
    yanes
    Level 33  
    Posts: 1590
    Help: 204
    Rate: 597
    In the call settings you have the option 'Caller ID and spam protection' turned on. You have to turn it off on 'someone's' phone and you will only see the phone number.
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  • #3 19043501
    nici
    VIP Meritorious for electroda.pl  
    Posts: 4961
    Help: 266
    Rate: 977
    Change the number and do not disclose it to the public.
  • #4 19043599
    blahfff
    Level 41  
    Posts: 4931
    Help: 1031
    Rate: 1282
    biginkaso wrote:
    . Sometimes I want to call you anonymously


    With some operators you can sometimes temporarily disable sending your own number either before the call or by adding the appropriate code by the phone number on which you want to call. I would look in this direction, although be aware that not everyone wants to answer anonymous numbers.

    Basically it's a smart call as @yanes mentioned. Samsung probably uses the Hiya service, which has the option to remove the number from the list, so you can write to them, https://www.hiya.com/products-smart-call
  • #5 19043809
    biginkaso
    Level 5  
    Posts: 17
    Rate: 6
    The information about spam or fraud suits me very well and they are always telemarketers. I want to keep this function, but I don't want my company name to be displayed, only the standard phone number.
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  • #6 19043855
    blahfff
    Level 41  
    Posts: 4931
    Help: 1031
    Rate: 1282
    We did not understand each other. This is not something you can control from your phone. You would have to disable this feature on the devices of the people you are calling, and you are unable to do so.

    Then you have two options. Either disable the sending of your own number before calling (there are such options for different operators), but then the recipient will not display the number at all, or contact the company that manages the database (it should be the one I gave in the previous post) which this function uses and ask for your number to be removed from their database.

    The third option was to buy a new card and make calls from it. The S9 + sold with us seems to have the option of using two SIM cards at the same time, so you would have a fairly easy opportunity to decide whether you want the recipient to see that you are calling as a company (calling from the first SIM card) or from a "private" number (from the second card SIM).
  • #7 19044521
    biginkaso
    Level 5  
    Posts: 17
    Rate: 6
    Thanks for the explanation, but something is wrong, because when a friend calls me, the word Piotr appears, why doesn't the name of his company appear?
    It has to be turned off or changed, but how. It has been showing up for about a month, a regular customer told me about it - it shows up on his phone. Does this service apply only to Samsung phone owners?
  • #8 19044555
    yanes
    Level 33  
    Posts: 1590
    Help: 204
    Rate: 597
    Because you have him in your contacts saved as Piotr and the phone does not look for the name for this number on the Internet.
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  • #9 19045189
    blahfff
    Level 41  
    Posts: 4931
    Help: 1031
    Rate: 1282
    biginkaso wrote:
    Thanks for the explanation, but something is wrong, because when a friend calls me, the word Piotr appears, why doesn't the name of his company appear?


    Maybe his company is not in the database, and instead, the name with which you have saved his contact on your phone was displayed. These types of functions are basically designed to display information about an unknown number, i.e. about someone you do not have saved in your contacts.

    biginkaso wrote:
    It has to be turned off or changed, but how. It has been showing up for about a month, a regular customer told me about it - it shows up on his phone. Does this service apply only to Samsung phone owners?


    Samung uses the Hiya base. Phones with a dialer application pre-installed, e.g. from Google, use other solutions. You can also install separate applications for this type of thing that will download information about the number from another source. Too many variables.
  • #10 19047357
    tino2003
    Admin of GSM Group  
    Posts: 23677
    Help: 1971
    Rate: 2079
    Somewhere your number has been linked to your company and there is little chance that you will cancel it. Restricting a number is the only option. I have the same problem, but I consciously gave up my private and company number in order to have one, and personally I don't mind.
  • #11 19216388
    gnz
    Level 2  
    Posts: 2
    Rate: 10
    Hello
    I have a slightly different question related to this smart call because I only read everywhere that people have a problem that their private / company numbers are presented as a company and for me the situation is the other way around, there is a telephone in the company stationary from which, when you call the cell phone, you recognize it as one of the employees by first and last name - is there any option to assign this landline number to another description, is it all happening from the machine?
  • #12 19679785
    pigana11110
    Level 1  
    Posts: 1
    Rate: 1
    Hey, did you deal with this topic? Because with me it's the same ... I'm looking for help and solutions ...
  • #13 19724856
    colln
    Level 2  
    Posts: 4
    I join the question. My number, in turn, is displayed by others as Honda Ufo ..., no idea why, where to change to either display my number or name but real and not this one
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Topic summary

✨ The discussion revolves around a Samsung S9+ user experiencing an issue where their company name is displayed instead of their phone number when making calls, particularly to other Samsung devices. Solutions proposed include disabling the 'Caller ID and spam protection' feature in the call settings, which may require action on the recipient's device. Users also mentioned the possibility of temporarily disabling number display through specific operator codes or contacting the Hiya service, which manages caller identification. The conversation highlights the complexities of caller ID systems, including how contact names are displayed based on saved information and database associations. Some users shared similar experiences with their numbers being displayed incorrectly, suggesting a broader issue with number identification services.
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FAQ

TL;DR: S9+ caller ID can show your company via Smart Call/Hiya. The phone supports two SIM cards, and “You would have to disable this feature on the devices of the people you are calling.” Solutions: delist at Hiya, per‑call CLIR, or dual‑SIM routing. [Elektroda, blahfff, post #19043855]

Why it matters: You want to keep spam alerts but stop broadcasting your business name; this FAQ shows practical, thread‑proven fixes.

Quick facts:

Quick Facts

Why is my company name showing when I call from a Samsung S9+?

Samsung Smart Call uses a database to label incoming numbers. On Samsung devices, that database is Hiya. “Samung uses the Hiya base.” If your number matches an entry, recipients may see your business name instead of a number. Other dialers can use different sources, so displays vary by phone. [Elektroda, blahfff, post #19045189]

Can I keep spam protection but stop my company name showing?

Yes. Keep Smart Call enabled, then request Hiya to remove or correct your listing, and review the “number and name sharing” setting. This keeps spam alerts active while you work to change what others see for your number. [Elektroda, yanes, post #19724910]

How do I turn off caller ID and spam protection on Samsung?

Use the Phone app settings.
  1. Open Phone > Settings.
  2. Tap Caller ID and spam protection.
  3. Toggle it off to show only numbers on that device. This stops network/online lookups on that phone. [Elektroda, yanes, post #19043499]

Why do I see a friend’s first name (e.g., Piotr) and not their company?

Your phone shows your saved contact name when a match exists. It does not query online caller ID services for numbers already in your Contacts. That’s why you see “Piotr” instead of any company label. [Elektroda, yanes, post #19044555]

I sometimes need to call anonymously—how can I hide my number for one call?

Use your operator’s per‑call caller‑ID blocking code before the number, or a menu option if provided. Availability depends on your carrier and plan. Note the edge case: some recipients refuse anonymous calls, so your call may be ignored. [Elektroda, blahfff, post #19043599]

Can I control what others see from my own phone?

Not directly. The label is resolved on the recipient device. “You would have to disable this feature on the devices of the people you are calling.” Your options are delisting, per‑call blocking, or using another line. [Elektroda, blahfff, post #19043855]

How do I get Hiya to remove or change my caller label?

Contact Hiya through the Smart Call page and request removal or correction of your number’s listing. This targets the source database Samsung uses for labeling. It’s the most direct path to change what recipients see. [Elektroda, blahfff, post #19043599]

Is Smart Call only on Samsung phones?

No. Samsung uses Hiya, but devices with Google’s Phone app or other dialers rely on different databases. Separate third‑party caller ID apps exist as well, so outcomes vary across brands and apps. [Elektroda, blahfff, post #19045189]

This started a month ago—what changed?

Caller ID results can change when databases update or when recipients switch dialers. Samsung uses Hiya, while other phones may use different sources, so labels can appear or disappear as ecosystems change. [Elektroda, blahfff, post #19045189]

Why do some people see me as “Honda Ufo …”, and how do I fix it?

Your number is mislabeled in the data source used by their phone. Write to Hiya via the Smart Call page to correct it, and check your Samsung setting for “number and name sharing” to reduce sharing. [Elektroda, yanes, post #19724910]

Can dual‑SIM help separate business and private caller identity?

Yes. The Galaxy S9+ supports two SIMs, so you can place business calls from one line and private calls from the other. Use the private line when you don’t want your company label shown. [Elektroda, blahfff, post #19043855]

Is changing my number the only guaranteed fix?

If delisting fails, changing numbers is a hard reset, because the linkage follows the old number. Some users accept the linkage; others restrict caller ID. Consider your workflow before switching numbers. [Elektroda, tino2003, post #19047357]

What happens if I disable “Caller ID and spam protection”?

Your phone will stop using the online lookup for caller identification. You will see only the incoming number on that device. Re‑enable it anytime to restore lookups and protections. [Elektroda, yanes, post #19043499]

Can I assign a different name to a company landline that shows an employee’s name?

There is no on‑phone setting for that. The label comes from the external database the recipient’s dialer uses. Request a correction from the database operator, such as via Hiya’s Smart Call page. [Elektroda, blahfff, post #19043855]
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