FAQ
TL;DR: S9+ caller ID can show your company via Smart Call/Hiya. The phone supports two SIM cards, and “You would have to disable this feature on the devices of the people you are calling.” Solutions: delist at Hiya, per‑call CLIR, or dual‑SIM routing. [Elektroda, blahfff, post #19043855]
Why it matters: You want to keep spam alerts but stop broadcasting your business name; this FAQ shows practical, thread‑proven fixes.
Quick facts:
- Samsung’s Phone app has “Caller ID and spam protection”; turning it off shows only the number on that device. [Elektroda, yanes, post #19043499]
- Hiya/Smart Call powers many Samsung caller labels; request delisting and review “number and name sharing.” [Elektroda, yanes, post #19724910]
- Galaxy S9+ supports two SIMs, so you can separate business and private calls. [Elektroda, blahfff, post #19043855]
- You can hide caller ID per call using your operator’s code before the number; some people ignore anonymous calls. [Elektroda, blahfff, post #19043599]
- Saved contacts override lookups; if the number is in Contacts, your phone shows your saved name. [Elektroda, yanes, post #19044555]
Quick Facts
- Samsung’s Phone app has “Caller ID and spam protection”; turning it off shows only the number on that device. [Elektroda, yanes, post #19043499]
- Hiya/Smart Call powers many Samsung caller labels; request delisting and review “number and name sharing.” [Elektroda, yanes, post #19724910]
- Galaxy S9+ supports two SIMs, so you can separate business and private calls. [Elektroda, blahfff, post #19043855]
- You can hide caller ID per call using your operator’s code before the number; some people ignore anonymous calls. [Elektroda, blahfff, post #19043599]
- Saved contacts override lookups; if the number is in Contacts, your phone shows your saved name. [Elektroda, yanes, post #19044555]
Why is my company name showing when I call from a Samsung S9+?
Samsung Smart Call uses a database to label incoming numbers. On Samsung devices, that database is Hiya. “Samung uses the Hiya base.” If your number matches an entry, recipients may see your business name instead of a number. Other dialers can use different sources, so displays vary by phone. [Elektroda, blahfff, post #19045189]
Can I keep spam protection but stop my company name showing?
Yes. Keep Smart Call enabled, then request Hiya to remove or correct your listing, and review the “number and name sharing” setting. This keeps spam alerts active while you work to change what others see for your number. [Elektroda, yanes, post #19724910]
How do I turn off caller ID and spam protection on Samsung?
Use the Phone app settings.
- Open Phone > Settings.
- Tap Caller ID and spam protection.
- Toggle it off to show only numbers on that device.
This stops network/online lookups on that phone. [Elektroda, yanes, post #19043499]
Why do I see a friend’s first name (e.g., Piotr) and not their company?
Your phone shows your saved contact name when a match exists. It does not query online caller ID services for numbers already in your Contacts. That’s why you see “Piotr” instead of any company label. [Elektroda, yanes, post #19044555]
I sometimes need to call anonymously—how can I hide my number for one call?
Use your operator’s per‑call caller‑ID blocking code before the number, or a menu option if provided. Availability depends on your carrier and plan. Note the edge case: some recipients refuse anonymous calls, so your call may be ignored. [Elektroda, blahfff, post #19043599]
Can I control what others see from my own phone?
Not directly. The label is resolved on the recipient device. “You would have to disable this feature on the devices of the people you are calling.” Your options are delisting, per‑call blocking, or using another line. [Elektroda, blahfff, post #19043855]
How do I get Hiya to remove or change my caller label?
Contact Hiya through the Smart Call page and request removal or correction of your number’s listing. This targets the source database Samsung uses for labeling. It’s the most direct path to change what recipients see. [Elektroda, blahfff, post #19043599]
Is Smart Call only on Samsung phones?
No. Samsung uses Hiya, but devices with Google’s Phone app or other dialers rely on different databases. Separate third‑party caller ID apps exist as well, so outcomes vary across brands and apps. [Elektroda, blahfff, post #19045189]
This started a month ago—what changed?
Caller ID results can change when databases update or when recipients switch dialers. Samsung uses Hiya, while other phones may use different sources, so labels can appear or disappear as ecosystems change. [Elektroda, blahfff, post #19045189]
Why do some people see me as “Honda Ufo …”, and how do I fix it?
Your number is mislabeled in the data source used by their phone. Write to Hiya via the Smart Call page to correct it, and check your Samsung setting for “number and name sharing” to reduce sharing. [Elektroda, yanes, post #19724910]
Can dual‑SIM help separate business and private caller identity?
Yes. The Galaxy S9+ supports two SIMs, so you can place business calls from one line and private calls from the other. Use the private line when you don’t want your company label shown. [Elektroda, blahfff, post #19043855]
Is changing my number the only guaranteed fix?
If delisting fails, changing numbers is a hard reset, because the linkage follows the old number. Some users accept the linkage; others restrict caller ID. Consider your workflow before switching numbers. [Elektroda, tino2003, post #19047357]
What happens if I disable “Caller ID and spam protection”?
Your phone will stop using the online lookup for caller identification. You will see only the incoming number on that device. Re‑enable it anytime to restore lookups and protections. [Elektroda, yanes, post #19043499]
Can I assign a different name to a company landline that shows an employee’s name?
There is no on‑phone setting for that. The label comes from the external database the recipient’s dialer uses. Request a correction from the database operator, such as via Hiya’s Smart Call page. [Elektroda, blahfff, post #19043855]
