FAQ
TL;DR: Fix a UPC BOX 4K remote that only changes volume with a 10‑second pairing and 5‑second decoder power‑hold; “press and hold the TV button and 0 for 10 seconds.” For UPC BOX 4K owners wanting channels/menu back without support. [Elektroda, leszekpo59, post #19358214]
Why it matters: It quickly restores full control when your remote talks to the TV but not the UPC box.
Quick Facts
- Standard pairing: hold TV + 0 on the remote for 10 seconds, then hold POWER for 5 seconds to finish. [Elektroda, leszekpo59, post #19358214]
- If that fails, reverse it: hold the decoder’s power for 5 seconds, then hold the two remote buttons for 10 seconds. [Elektroda, oliwia5545, post #20454966]
- Pair from approx. 0.5 m; the LED should flash for ~10 s. Battery swaps often break pairing, so reconnect. [Elektroda, rzezbim, post #21025780]
- Hard reset the box: unplug, press the box power while reconnecting, keep holding ~30 s until it reboots. [Elektroda, koniewalo1234, post #20530833]
- If pairing keeps failing, contact UPC; a replacement remote resolved the OP’s issue. [Elektroda, infamousguy, post #19602402]
How do I fix a UPC BOX 4K remote that only changes volume?
Re-pair it to the decoder.
- Hold the two pairing buttons on the remote until the LED flashes (~10 seconds).
- Stand about 0.5 m from the box and point the remote at it.
- Hold the decoder’s power switch for 5 seconds to complete pairing.
This often follows weak or replaced batteries, so you must reconnect devices. [Elektroda, rzezbim, post #21025780]
What exact buttons start pairing on the UPC BOX 4K remote?
Press and hold the TV button and 0 together for 10 seconds. Then hold the POWER button for 5 seconds to finish pairing. This sequence comes from the printed manual referenced in the thread. [Elektroda, leszekpo59, post #19358214]
Do I need to hold the decoder’s power button during pairing?
Yes. Hold the set‑top box power while the remote is in pairing mode. “This power button must be held down on the set‑top box. It helped me :)” This step is easy to miss and prevents channel/menu control from returning. [Elektroda, sekcja8, post #19575824]
The standard steps didn’t work—what next?
Try reversing the order. First hold the decoder’s power button for 5 seconds. Then hold the two remote buttons for 10 seconds to pair. A user confirmed the reversed order matched their manual or on‑screen prompt and worked when the usual sequence failed. [Elektroda, oliwia5545, post #20454966]
My remote’s LED never lights and nothing responds—what does that mean?
If the LED never lights and the decoder never reacts, the remote can be faulty. One user reported total failure minutes after installation, even with fresh batteries. Control via phone can bridge the gap while you arrange service. Request a replacement remote. [Elektroda, kkorcina, post #19965811]
Will UPC replace a faulty UPC 4K remote?
Yes. The original poster received a new remote from UPC after phone support, and everything worked correctly afterward. If pairing and resets fail, escalate to provider support and ask for a replacement. [Elektroda, infamousguy, post #19602402]
How do I hard reset the UPC 4K box if it won’t switch channels?
Use a power‑cycle reset.
- Unplug the box’s power cable.
- Press and hold the box’s power button while reconnecting power.
- Keep holding about 30 seconds until it reboots, then use the box button to select and hold 5 seconds to confirm.
This restored channel control for a user. [Elektroda, koniewalo1234, post #20530833]
Can cleaning fix unresponsive remote buttons?
Yes. Open the remote and gently clean the key contacts with an alcohol swab. Dry, reassemble, and test. Grime or film can block proper contact. This simple cleaning revived a non‑responsive remote for a user. [Elektroda, sn2010, post #20459059]
After I power off the TV, volume and power stop working until restart—what’s the fix?
Re‑establish the link by repeating the pairing steps once. Power cycles or battery changes can drop the handshake, so reconnect the remote and decoder. Perform the 10‑second remote hold and the 5‑second decoder power hold to restore control. [Elektroda, rzezbim, post #21025780]
I only get one button press after reinserting batteries—how can I recover pairing?
Use that single press to open the box’s remote settings. Quickly unpair the remote, then re‑pair it. On similar Android 4K boxes (e.g., Jambox), holding OK + Volume‑Down for 10 seconds started pairing and restored control. [Elektroda, mario00prezes, post #20836306]
What’s the side button on the remote used for during pairing?
It can trigger pairing. Hold the decoder’s power button, then press the remote’s side button to initiate the link. This combination restored full control for a user when standard steps failed. [Elektroda, Varaneq, post #19659643]
Should I factory‑reset my TV to fix UPC remote issues?
No. The OP factory‑reset the TV and the problem remained. The issue is the UPC remote’s link to the decoder. Focus on re‑pairing the remote and resetting the decoder, not the TV. [Elektroda, infamousguy, post #19358014]
How close should I be to the decoder when pairing?
Aim for about half a meter with a clear line of sight. The remote’s LED should flash for about 10 seconds when pairing begins. Finish by holding the decoder’s power button for 5 seconds. [Elektroda, rzezbim, post #21025780]
