Unable to Access HALNY HL-4GMV4 Router Settings: Issues with IP Address and Password

Which some already know me. I recently received fiber along with this router from a local provider. I wanted to see what is in the router settings and change the password, but I can't enter the router settings for anything. On the router it says WEB Access:
IP Address: 192.168.33.1 but from this address it is impossible to connect to the router, neither via LAN nor via WiFi, nor from the cell, the following message appears:
"Unfortunately... this page cannot be reached. Site 192.168.33.1 took too long to respond."
ipconfig gives Default Gateway. . . . . . . . . : 192.168.7.1
And after that IP I am asked for User Name and Password http://192.168.7.1/cgi-bin/login.asp
The login and password saved on the router do not work, nor any admin / admin, user / user, useradmin / useradmin123, etc.
You already login incorrectly for 1 time!
After three failed attempts, I have to wait a minute and then the same thing. Resetting to factory settings does nothing, still the same problem and still the same Default Gateway. . . . . . . . . : 192.168.7.1.

Is the Internet provider blocking interference with the router settings? Any ideas?

pinochio wrote:

Is the Internet provider blocking interference with the router settings?

Hello,
Probably yes.

pinochio wrote:

Any ideas?

Call and ask him about it, he will confirm no access for users, or maybe he will give you a password.

dt1 wrote:

Call and ask him about it, he will confirm no access for users, or maybe he will give you a password

I called and a guy from the tech department contacted him and configured the router remotely and gave me a new password, the one on the router label is somehow wrong. Well, I just logged into my router for the first time.

pinochio wrote:

I called and a guy from the tech department contacted him and configured the router remotely and gave me a new password, the one on the router label is somehow wrong.

The password on this sticker from the router is not wrong, it is data intended only for this device, these are the manufacturer's login data.
The operator/supplier, so that people do not tamper with the equipment, changes this data to its own and in this way protects itself against customer interference.
There are operators whose management system for their routers is designed in such a way that if the customer logs in to the device and mess something up, the equipment can be reset with a button and the operator's data will be restored automatically.
And there are such operators that the data is so specific, the management system is not automated, so if the client mess something up and resets the device with a button, then we have the so-called complete failure and you have to re-enter everything manually in the router. Of course, the customer will not do it himself, because he does not have the data for the service, so you have to send an operator technician to the site, who will laboriously enter the data manually.
And in fiber services, contrary to appearances, there are a lot of settings, so it is not surprising that operators block access to their devices and are reluctant to provide login data to customers.

@KOCUREK1970 It looks to me as if the operator / supplier interfered with the device's bios memory, because it is impossible to restore factory settings with the manufacturer's login data, only with those established by the operator / supplier. By the way, in this router you cannot change anything special in the settings (not like in Natiaspot, where I even uploaded the latest Firmware myself, which even Netia did not offer, there used to be a nice Superspot website), except for changing the WiFi password, device password and network name . It seems to work as a GPON Terminal. Maybe if I disconnected the fiber and tried to reset the router and then maybe I would be able to set the WiFi HomeSpot operating mode on the terminal. Perhaps after correct logging in, the device operating mode selection window will appear, e.g. WIFI Premium? Data for the service are not in the terminal, but they are available on the eBok user account.

pinochio wrote:

It seems to work as a GPON Terminal.

Because it is a GPON terminal. This is the end of the operator's fiber optic network. Managed, configured and updated centrally by the operator's management system. Even if you manage to reset it to factory settings, it will download the operator's configuration again when connected to the fiber.
It is difficult to require that with such a number of terminals, a technician runs around customers and manually configures something for them. This is done centrally. And it is supposed to work independently - in the event of an incident or failure, the configuration is loaded automatically.

pinochio wrote:

It looks to me as if the Operator/supplier interfered with the device's bios memory, because it is impossible to restore factory settings with the manufacturer's login data, only with those established by the operator/supplier.

The original manufacturer's soft, there are no blocks, there are no tabs hidden from the client, everything is displayed, the client can look everywhere and change something.
But more and more often, even the manufacturer's software is blocked by the operator in certain functions, tabs or settings.
Another variant, a given op/supplier makes its own kind of overlay on the manufacturer's soft and there it completely cuts everything that, according to the operator (sic), the client can "spoil" in the settings.


If you already have access, this is my advice - either make copies of the terminal settings to disk BEFORE making changes (if the terminal allows it), or at least a printscreen of the tab/settings in question BEFORE you click/change anything there.
This device is not a human being, it will not wonder if what you are doing there makes sense, is it even necessary, etc. - if everything about the changes introduced there agrees with what is written in the software, the device will probably only It will ask ONCE if "are you sure and want to enter this data", you press Yes and "it may be after the birds" and you are without service (and this is Saturday/Sunday, the service may only work on Monday, for example).
So if you don't have to and everything works, don't even look there.