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Firmware/Dump Needed: Toshiba 39L3863DA, 17MB211S, VES390UNDA-2D-N12 - Black Screen Issue

toshibada2 2499 6
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  • #1 20339288
    toshibada2
    Level 2  
    Marke: Toshiba
    Modell: 39L3863DA
    Chassis (Platte oder Hauptkomponente): 17MB211S
    Matrix/Panel (falls vorhanden): VES390UNDA-2D-N12
    Sonstiges (Bemerkungen):

    Hi,

    have the typical black screen with LED flashing red green.

    Can anyone put in the files for this mainboard-display-combination?

    Thanx a lot!!
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  • #3 20458710
    toshibada2
    Level 2  
    Hi,

    Thank you for the software.

    It's not working for 100% but maybe I can fix it.
    Can you tell me from which model and type of TV the software is?

    Thanks!
  • #4 20458751
    Aquario_blue
    Level 19  
    Hello, based on the data you provided, I asked a colleague for the software
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  • #5 20836425
    ksktechnics
    Level 1  

    >>20369526
    Hi Querij.
    Could you get me the firmware or BIOS.bin file for a Toshiba 49L2863DG TV?
    The TV does not start and the LED remains flashing red and green.
    It is surely a firmware or corrupt BIOS problem and can only be solved by reprogramming the Winbond W25Q16JVSSIQ BIOS IC.
    If you could help me with this problem, I would greatly appreciate it.
    All the best. Muito obrigado.
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  • #6 20856250
    querij
    Level 20  

    Hola,
    ¿Puedes proporcionar la etiqueta del equipo?
  • #7 21452223
    gurkey
    Level 1  
    Hi, I got the same TV Toshiba model 39L3868DA and Customer Support (now Vestel after the Toshiba brand label has been sold to them) sent me the "latest" firmware for this TV-model a few days ago by using the supplied serial number for this.
    Unfortunately this forum did not accept the uploaded ZIP file due to "Please upload a correct ZIP file" error message.
    Strangely enough i was able to unzip it normally on my Windows 11 PC and installed the corresponding files onto my own TV using the supplied installation notes for USB stick...

    Note: I tried to add the compressed ZIP file to my message above by using "Add attachement"...
    Note2: I retried zipping the files into another file and this time it seems to function, because the file was uploaded.
    I
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Topic summary

A Toshiba 39L3863DA TV with chassis 17MB211S and panel VES390UNDA-2D-N12 exhibits a black screen issue accompanied by red-green LED flashing, indicating a possible firmware or BIOS corruption. Attempts to resolve the problem include requests for firmware or BIOS.bin files compatible with this mainboard-display combination. Shared software solutions were provided but did not fully resolve the issue. Additional firmware requests for related Toshiba models, such as 49L2863DG and 39L3868DA, highlight similar symptoms and the need for reprogramming the Winbond W25Q16JVSSIQ BIOS IC. Customer support, now under Vestel after Toshiba's brand sale, supplied firmware updates via USB installation, though forum upload restrictions complicated file sharing. The discussion emphasizes firmware recovery and BIOS reprogramming as key solutions for these Toshiba TV models experiencing startup failures and LED error signals.
Summary generated by the language model.
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